Hillarys Reviews

Name: Hillarys
Address: Colwick Business Park Private RD, Nottingham, Nottinghamshire
Rating: 3.81

3.8 Rating 1,490 Reviews

70 %

of reviewers recommend Hillarys

Company Reviews

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3.8

Based on 1,490 reviews

Customer Service
Avg Email Response Time	-1 hours

About Hillarys:

Hillarys - For the window wise

We’ve been helping our customers create beautiful homes with our made-to-measure blinds, curtains, shutters and awnings for over 50 years.

Choosing the right window treatments can feel overwhelming, but with Hillarys you don't have to worry. When you buy a window dressing from us you can be sure it’s been lovingly finished to the highest standard by our skilled manufacturing team.

Every new design goes through a rigorous testing process that checks it will meet the demands of the average home. If the fabrics don’t meet our standards, they don’t make it into our range. Only the best performing styles should be in your home. It’s as simple as that!

When you book an in-home appointment, your friendly and knowledgeable local advisor will bring along samples of our full product range for you to have a look at, and they’ll work with you to find the right solution for your space. Our team knows all the tricks of the trade, bringing years of experience and expertise right to your doorstep.

They’ll take care of everything, from precise measuring to flawless installation, for a stress-free and stylish finish.

It’s true, from the minute you get in touch to the magical moment you stand back and admire the end result, we’re only happy when you are. In fact, everyone at Hillarys cares about your home as much as you do and we really do take pride in getting it just right, which includes tidying up and leaving your home just as we found it too.

So don’t risk getting it wrong at your windows! Leave the measuring and fitting to us, and you’ll be in safe hands.

Visit Website

Location:

Colwick Business Park Private RD,
Nottingham
Nottinghamshire
NG4 2JY

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Hillarys 5 star review on 7th February 2025

188

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant staff brilliant product”

Helpful Report

Posted 2 weeks ago

Hiya, Thank you for giving us a 5* rating, we greatly appreciate it!😀 Yasmin

Posted 2 weeks ago

“Amazing service from start to end product. Highly recommend all day long”

Helpful Report

Posted 2 weeks ago

Hi Amanda, Thank you for your amazing review!😀 We’re so pleased to hear that you had such a positive experience from start to finish. Your recommendation truly means the world to us! Best wishes, Yasmin

Posted 2 weeks ago

“First class, efficient service. Punctual in attendance and arrangements. Excellent professional job. Would not hesitate to recommend.”

Helpful Report

Posted 2 weeks ago

Hi Clare, Thank you so much for your excellent review!🥰 We’re delighted to hear that you found our service to be first class and efficient. Punctuality and professionalism are top priorities for us, and it’s wonderful to know that we met your expectations. Your recommendation means a lot to us! If you ever need anything in the future, please feel free to get in touch. Best regards, Yasmin

Posted 2 weeks ago

“So very helpful from start to finish . Many thanks”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for your wonderful feedback!😀 We're delighted to hear that you found our service so helpful from start to finish. Your kind words mean a lot to us. If you need any further assistance in the future, don’t hesitate to reach out. Best regards, Yasmin

Posted 2 weeks ago

“Second time I’ve used Hillarys- this time it was for perfect fit blinds in my garden room. From start to finish the service was excellent, Brian (from Hillarys) even found me a slot just before Christmas. He arrived on time, worked quickly & tidily & I am so pleased with the end result. He advised me how to clean the blinds to keep them looking at their best. Couldn’t fault the service, would definitely recommend.”

Helpful Report

Posted 2 weeks ago

Hi Angie, Thank you so much for your fantastic review!😊 We’re thrilled to hear that this is your second experience with us and that you found our service to be excellent once again. It’s wonderful to know that Brian was able to accommodate your needs so close to Christmas and provided a timely and tidy installation. Your satisfaction with the end result truly means a lot to us!😀 Best wishes, Yasmin

Posted 2 weeks ago

“I love my new blinds! Beverly and Gary were absolutely brilliant and have been on every occasion that I have bought blinds from Hillarys. They are professional, friendly, highly skilled and have always given me objective and valuable advice. Excellent value your money and great selection of products. Thank you”

Helpful Report

Posted 2 weeks ago

Hi Julie, Thank you for your fantastic review!🌟😀 We're absolutely thrilled to hear that you love your new blinds and that Beverly and Gary have consistently provided you with brilliant service. Their professionalism and valuable advice truly make a difference, and we're so glad that you've experienced this over multiple purchases. Your support and kind words mean the world to us! If you ever need assistance in the future, please don’t hesitate to reach out. Best wishes, Yasmin

Posted 2 weeks ago

“I had spent£1500 having venetian blinds fitted 7 in total and was pleased with them. I thought I would come back to yourselves and getting a quote for 3 small roller blinds. I was told that there was 50% off which was good. I had a chap call round and quote me £420 this was with 50% off. Absolutely over priced. I went with another company whom I will be recommending to people at a fraction of the price and equal quality. I will not be recommending hillarys”

Helpful Report

Posted 2 weeks ago

Hi There, Thank you for sharing your experience. We are sorry to hear that you wasn't satisfied with the quote provided and the quote was higher than expected. Please feel free to reach out to us directly if you would like to discuss your quote further, you can reach out team on 0800 5876451. Best wishes, Yasmin

Posted 2 weeks ago

“Very happy with our blinds,service received and cost thank-you”

Helpful Report

Posted 2 weeks ago

Hi Stephen, Thank you for the amazing feedback!😊 We're so pleased to hear that you're happy with your blinds and the service you received. Your satisfaction is our top priority, and it’s great to know that we met your expectations. If you need any assistance in the future, feel free to get in touch. Best regards, Yasmin

Posted 2 weeks ago

“David always helpful and professional Very friendly its like talking to a friend Very very happy with the French doors blinds I will use hillarys again when back porch is done and had the same blinds I have in the French doors”

Helpful Report

Posted 2 weeks ago

Hi Sarah, Thank you so much for your glowing review!😊 We're delighted to hear that David provided you with helpful and friendly service, making the process feel like a chat with a friend. It's fantastic that you're so happy with your French door blinds! We can't wait to assist you again once your back porch is done. Your continued support means a lot to us!❤ Best regards, Yasmin

Posted 2 weeks ago

“We are generally very happy that we chose Hillarys to install our blinds and curtains. Our consaltant and installer Osagie was EXCELLENT. Polite and really understood what we wanted but also what we could pay so he gave us brilliant advise and the instalment went very well - he is accurate, quick and very respectful of the space. For the first payment, I've received a call from their customer service but the woman who called me was rude. Somehow she sounded angry at me. I reported that to Osagie and he instead apologised for it politely. We are happy with the quality and would recommend Hillarys to my friends for sure.”

Helpful Report

Posted 2 weeks ago

Hi Mari, Thank you for taking the time to share your thoughts with us!😀 We’re thrilled to hear that you’re generally happy with your choice and that Osagie provided you with excellent service. It’s great to know that he understood your needs and delivered a smooth installation experience. We also sincerely apologise for the experience you had with our customer service. This is certainly not the standard we strive for, and your feedback will help us improve in this area. Thank you for your recommendation, and if you ever have any further questions or need assistance, please don’t hesitate to reach out. Best regards, Yasmin

Posted 2 weeks ago

“Very efficient pleasant and also very tidy”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you so much for your wonderful feedback!😊 We’re delighted to hear that you found our service efficient, pleasant, and tidy. If you ever need anything else, feel free to reach out! Best regards, Yasmin

Posted 2 weeks ago

“Excellent service. Will definitely contact company when I need another blind.”

Helpful Report

Posted 2 weeks ago

Hi Robert, Thank you for your excellent review!😊 We're so glad to hear that you received top-notch service. Your satisfaction is our priority, and we look forward to helping you again when you need another blind. Best regards, Yasmin

Posted 2 weeks ago

“I can't fault the service from quote to installation, the gentleman who came was an absolute asset to your company, polite, friendly and professional. Highly recommend”

Helpful Report

Posted 2 weeks ago

Hi Kb, Thank you so much for your glowing review!🌟😀 We’re delighted to hear that you had a seamless experience from quote to installation and that our team member left such a positive impression on you. Politeness and professionalism are key values for us, so your commendation means a great deal. We truly appreciate your recommendation and look forward to assisting you again in the future!🥰 Best regards, Yasmin

Posted 2 weeks ago

“The best advice I can give to anyone thinking of using this company is DON'T. The workmanship is shoddy. Customer service do not respond to emails. I have spent hours trying to get anyone to engage with me and sort out a broken curtain rail which their fitter put up and damage to my home.”

Helpful Report

Posted 1 month ago

Hi There, I am sorry to hear this. We are committed to providing excellent service, I am sorry on this occasion it sounds like we have fallen short. Please do call our dedicated customer service team on 0800 916 6500 Mon-Fri 9am-5pm. We do respond to emails, so I am unsure what has happened here, to ensure you have the correct one, you can also email us at enquiries@hillarys.co.uk and we will look into the details for you. Emily

Posted 1 month ago

“Two months ago, I lost over $187,000 to Royalsfx. After investing for a month, when it was time for withdrawal they started asking for more money, it was then I knew I had been defrauded. I did not waste any time, I went online to seek help on how to recover my money. I contacted M A D A C O V I . C O, gave him all requested information, he swung into action and had my USDT recovered back to my crypto wallet. I promised to blow his trumpet, perhaps this 5 star review.”

Helpful Report

Posted 1 month ago

“Customer service. I have had two lots (two pairs) of Venetian blinds in the past. They have been satisfactory for a while, but when I had a problem with the first pair, the said they were not repairable, so ordered some new ones. This was September 2021. Now I have a problem with one of these and when I rang to ask for a repair, I was told they were out of warranty and the did not send anyone out to repair. What a shocking state of affairs and what about saving the earth if things like this cannot be repaired after 3 years when the blinds are like new, looked after by owner. I am disgusted with the customer service of this firm.”

Helpful Report

Posted 2 months ago

Hi There, I am sorry to hear you are disappointed. All information with regards to the warranty period is available at point of sale. If you would like to review the terms and conditions, there are available on our website https://www.hillarys.co.uk/terms-conditions/ Emily

Posted 2 months ago

“Unhappy 0 reviews GB Rated 1 out of 5 stars Redirected Nightmare Nightmare. While they were quick to take our money, getting some fundamental issues resolved with faulty blinds and faulty installation has been painful and hugely time consuming. We were told to purchase natural wood for south facing windows, as they are more heat resistant, but they warped in weeks. I believe we were just upsold the most expensive blinds not the most suitable ones at almost £3000. When you send an email for help, you get different staff responding to the issue, usually just asking for photos, or the same information and there is no continuity. You have to chase continually to get answers. When they remade a blind because it was faulty, it took over a month to get someone to even agree an appointment to replace it, and when they did they said they were doing me a favour otherwise I need to wait until the new year. When they installed the front blinds, they did it so badly people can see in from the street. There is no privacy. After asking for help, even after an installer said it was done wrong, they then ask for more pictures rather than accept their own installers opinion or pictures. When I ask to speak with a manager I am fobbed off. For my lovely new house this has been beyond stressful and I will never use them again - think carefully if you are willing to struggle like I have after they have taken your money and 6 months later still struggling to get it sorted......off to court we may go....”

Helpful Report

Posted 2 months ago

Hi There, Thank you for providing your feedback, this will be passed on internally and I am sorry your experience has not been a positive one. I can see the service call to review the issues has been booked for 02/01 and that there is an open query on the account to monitor the issues. I can see we have set to follow up upon completion of this visit. Emily

Posted 2 months ago

“Good value for money. Excellent service from the local agent. All sorted very quickly and the installation was amazingly fast. The blinds look lovely.”

Helpful Report

Posted 2 months ago

Hi there, Thank you so much for your kind feedback! We’re thrilled to hear that you’re happy with the value, service, and the speed of installation. It’s wonderful to know that the blinds look great in your space. We truly appreciate you taking the time to share your experience, and we’re grateful for your support. If you need any further assistance in the future, please don’t hesitate to reach out. Best regards, Yasmin

Posted 2 months ago

“Ordered three blinds, the chap came round, measured up, we agreed price. A couple of weeks later, he returned, with all blinds, fitted them in under an hour, no mess, no fuss, products are superb. If you want blinds, these are the guys to get them from. The only problem is that the part that attatched the chain together has come apart of a few occasions, but it IS a big heavy blind, if they could get in touch and provide a more heavy duty coupling, that would be great. (the problem is avoidable if I pull from a certain place above the coupling, it's okay, but you don't always remember to do this! (well, us blokes don't) Yeah, you could go to Argos or somewhere and buy them cheaper, but they would be a bugger to fit, no way would they look anywhere near as good, and it would take you a hell of a lot more than an hour to fit them! not worth the aggro, these guys know what they are doing, totally proffesional from start to finish. Many thanks.”

Helpful Report

Posted 2 months ago

Hiya, Thank you for your detailed and positive feedback! We’re so pleased to hear that you’re happy with the blinds and the installation process. It’s great to know that everything was fitted quickly, with no mess, and that the products are meeting your expectations. We also appreciate your constructive comment regarding the chain coupling. We understand the importance of having a sturdy and reliable mechanism. Unfortunately, we do not have a alternative part to send you to you. With that being said, we do offer free components to our customers when required, and we can order a few spaces for you if this helps? If you would like some, please reach out to our team on 0800 91 66 500 (Mon-Fri 9am/5pm). Thank you for your understanding on this, and for your kind words about our service. It’s a pleasure to know that our team’s professionalism and attention to detail made such a positive impression. If you need any further assistance or have any more concerns, please don’t hesitate to get in touch. Best regards, Yasmin

Posted 2 months ago

“Bought the shutters and had them all measured up and fitted within a few months,customer service great kept me informed all the way through till the fitting which went great no mess and they look great.”

Helpful Report

Posted 2 months ago

Hi Chris, Thank you for your review! 😊 We’re thrilled to hear that you’re happy with your shutters and that the fitting process went smoothly. Keeping our customers informed throughout is something we take pride in, and it’s great to know that it made your experience even better. Best regards, Emily

Posted 2 months ago

Hillarys is rated 3.8 based on 1,490 reviews