Hillarys Reviews

Name: Hillarys
Address: Colwick Business Park Private RD, Nottingham, Nottinghamshire
Rating: 3.78

3.8 Rating 1,435 Reviews

69 %

of reviewers recommend Hillarys

Company Reviews

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3.8

Based on 1,435 reviews

Customer Service
Avg Email Response Time	-1 hours

About Hillarys:

Hillarys - For the window wise

We’ve been helping our customers create beautiful homes with our made-to-measure blinds, curtains, shutters and awnings for over 50 years.

Choosing the right window treatments can feel overwhelming, but with Hillarys you don't have to worry. When you buy a window dressing from us you can be sure it’s been lovingly finished to the highest standard by our skilled manufacturing team.

Every new design goes through a rigorous testing process that checks it will meet the demands of the average home. If the fabrics don’t meet our standards, they don’t make it into our range. Only the best performing styles should be in your home. It’s as simple as that!

When you book an in-home appointment, your friendly and knowledgeable local advisor will bring along samples of our full product range for you to have a look at, and they’ll work with you to find the right solution for your space. Our team knows all the tricks of the trade, bringing years of experience and expertise right to your doorstep.

They’ll take care of everything, from precise measuring to flawless installation, for a stress-free and stylish finish.

It’s true, from the minute you get in touch to the magical moment you stand back and admire the end result, we’re only happy when you are. In fact, everyone at Hillarys cares about your home as much as you do and we really do take pride in getting it just right, which includes tidying up and leaving your home just as we found it too.

So don’t risk getting it wrong at your windows! Leave the measuring and fitting to us, and you’ll be in safe hands.

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Location:

Colwick Business Park Private RD,
Nottingham
Nottinghamshire
NG4 2JY

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Hillarys 5 star review on 10th September 2024

Carol Willing

Hillarys 5 star review on 9th September 2024

Wendy Hall

Hillarys 5 star review on 29th March 2023

Anonymous

186

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ours is not a straightforward conservatory. Initially we planned partial shading of the roof area and required blinds for three equal sized oblong panels of maximum length, which precluded using remote operation and relied on using a long pole for opening/closing. The fitting of these blinds went well and looked good. So we extended the roof shading project and ordered a number of pairs of trapezoidal shaped roof blinds, many of different dimensions. That was much less satisfactory: repeated visits for measurements, blinds not manufactured to measurements, blinds that were not delivered when or where scheduled. The fitter did his best, but it was a long and frustrating job over 2-3 months. The company responded promptly to our complaints, and said they would look at a token of compensation but we never heard any more from them. In fairness, we’d say that if you have a straightforward installation of rectangular blinds, within the capability parameters of the blinds, you’ll probably be satisfied, especially if they are vertical window blinds and not roof blinds. The longer roof blinds are very difficult for me to open and close using the rod, but easier for my husband. (I hope he outlives me.) But on a number of occasions the blinds do not go back into their pleats as you close them. The fitter came and adjusted them, which has improved the situation somewhat but we still have to intervene manually quite often to poke them back into their contracted form (not easy when you are working at the height we are). This week, 3 weeks after completion, the ‘jaw’ on one of the poles broke, and we are awaiting a replacement. So though we appreciate that our conservatory represented an installation at the outer extremes of size and difficulty, we can’t wholeheartedly recommend Hilary’s Blinds.”

Helpful Report

Posted 1 month ago

Hi Sandra, Thank you for taking the time to share your detailed feedback. We're glad to hear that the initial fitting went well and that you liked the appearance of the blinds. However, we're truly sorry to learn about the challenges you faced with the trapezoidal roof blinds and the delivery issues. Your experience is not the standard we aim for, and we appreciate you bringing these matters to our attention. It's great to know that the fitter was able to assist with adjustments, but we understand how frustrating it can be when the blinds don't operate as expected. We also sincerely apologize for the lack of follow-up regarding the compensation and the pole issue you experienced. Your insights are invaluable to us, and we will work to improve our processes moving forward. If there's anything else we can do to assist you, please don’t hesitate to reach out. Best wishes, Becky

Posted 1 month ago

“It’s really good customer service”

Helpful Report

Posted 1 month ago

Hi there, Thank you for the fantastic review! 😊 We’re thrilled to hear that you had a great experience with our customer service. We always aim to provide the best support possible, and your feedback is greatly appreciated! If you need anything else in the future, don’t hesitate to reach out. Best wishes, Becky

Posted 1 month ago

“Brilliant customer service, widge range of product options within varied price range. Friendly & helpful fitter. Would highly recommend Hilary’s.”

Helpful Report

Posted 1 month ago

Hi Sonia, Thank you so much for your wonderful review! 😊 We're delighted to hear that you experienced brilliant customer service and found our range of products to your liking. It’s great to know our fitter was friendly and helpful—your recommendation means the world to us! If you have any further feedback or need assistance in the future, don’t hesitate to reach out. Best wishes, Becky

Posted 1 month ago

“Excellent fitting experience, very efficient and friendly member of the company. One small concern, the cords that raise and lower the blind do seem a little on the thin side, but so far have been fine.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your great review! 😊 We're thrilled to hear you had an excellent fitting experience and that our team was efficient and friendly. Your feedback regarding the cords is appreciated, and we understand how important it is for all components to meet your expectations. We hope you continue to enjoy your blinds, and if you have any further concerns, feel free to reach out. Best wishes, Becky

Posted 1 month ago

“Very good and efficient replacement of existing blind.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your fantastic review! 😊 We're so pleased to hear that you found the replacement of your blind to be very good and efficient. Our team always strives to provide quick and effective service, and it’s wonderful to know that we met your expectations. We appreciate your feedback and hope you enjoy your new blind for a long time to come! 🌟 Best wishes, Becky

Posted 1 month ago

“Richard the Hillary's Blind fitter did an excellent job and we were both very pleased!”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your lovely review! 😊 We're so pleased to hear that Richard did an excellent job fitting your blinds and that you both are happy with the results. It’s always our goal to ensure our customers are satisfied with the service we provide. We really appreciate your feedback and hope you enjoy your new blinds for years to come! 🌟 Best wishes, Becky

Posted 1 month ago

“Excellent service, friendly professional staff”

Helpful Report

Posted 1 month ago

Hi Sally, Thank you so much for your wonderful review! 😊 We’re delighted to hear that you experienced excellent service from our friendly and professional team. It’s always our goal to provide a supportive and pleasant experience for our customers. We truly appreciate your feedback and hope you continue to enjoy your new purchases! 🌟 Best wishes, Becky

Posted 1 month ago

“Hillary’s fitted the most beautiful shutters for me the whole experience was managed in a very professional manner , and after the initial survey they were fitted in a few hours , I just had to be patient while they were being made, and absolutely thrilled when they were done, they are so easy to use and I can vary the amount of light that I want at any one time. No regrets I should have had them much sooner, and the price was also within my budget.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your wonderful review! 😊 We're delighted to hear that you are thrilled with your new shutters and that the entire experience felt professional from beginning to end. It’s great to know that the wait was worth it and that you’re enjoying the flexibility they offer in controlling light. We truly appreciate your feedback and are glad we could provide a solution that fits your budget. No doubt, you’ll love having them for years to come! 🌟 Best wishes, Becky

Posted 1 month ago

“Love my new blinds, always use Hilary’s. Great quality and price. Friendly fitters & survey.”

Helpful Report

Posted 1 month ago

“From the beginning until the end, the service was excellent and Rory who fitted my blinds was very helpful and informative.”

Helpful Report

Posted 1 month ago

Hi, Thank you for your fantastic review, John!😊 We’re thrilled to hear you had such a positive experience from start to finish. It’s great to know that Rory was helpful and informative during the fitting process. We truly value your feedback and hope you’re enjoying your new blinds! 😄 Yasmin

Posted 1 month ago

“Great service from start to finish. I was kept informed at all stages. Matthew arrived for the measure and we found the best match to my existing blinds, he rang me a few days before my blinds arrived and we set a fitting date that was suitable to me. The fitting was quick and easy and he took all the rubbish away”

Helpful Report

Posted 1 month ago

Hi Mrs Barker, Thank you for your glowing review!😊 We're thrilled to hear that you had a seamless experience from start to finish. It's great that Matthew could assist you in finding the perfect match for your existing blinds and that the fitting process was quick and hassle-free. We appreciate your kind words and hope you enjoy your lovely new blinds!😀 Best wishes, Yasmin

Posted 1 month ago

“The seller was very helpful. Shown me the variety to consider. Arrived on time, Very happy purchase. Highly recommended..”

Helpful Report

Posted 1 month ago

Hi Jenny, Thank you so much for your lovely review! It’s fantastic to know that your experience went smoothly from start to finish. We truly appreciate your recommendation and hope you enjoy your new blinds!😄 Yasmin

Posted 1 month ago

“I have a problem with light, My new Hillarys blinds are wonderful. I can now enjoy my conservatory and not have the glare making my eyes uncomfortable.”

Helpful Report

Posted 1 month ago

Hi Ann, We're so delighted to hear that your new blinds are making a positive difference in your conservatory!🌞 It's wonderful to know that the glare is no longer an issue for you. Thank you for sharing your experience with us! Enjoy your time in your beautifully transformed space!😊 Yasmin

Posted 1 month ago

“Customer service was excellent. Price was fine for us, as we had saved for it. The delivery and putting up the blinds were done on the same day. The blinds were just perfect. We are very pleased with the end result.”

Helpful Report

Posted 1 month ago

Hiya, We're so pleased to hear that you had a fantastic experience with us. It means a lot to us that you're happy with your blinds and the end result!🥰 Thank you for taking the time to share your thoughts. Enjoy your beautiful new blinds!😄 Yasmin

Posted 1 month ago

“Was delighted with the service provided. Bill made the whole experience easy and was so efficient when he fitted the roller blinds. We totally recommend Hillary’s if you need blinds,curtains etc”

Helpful Report

Posted 1 month ago

Hi there, We're thrilled to hear that Bill made the experience smooth and efficient for you. Your recommendation and review means a lot to us, thanks for sharing!😀 Enjoy your new roller blind. Yasmin

Posted 1 month ago

“My french windows curtains are hard to open and close. The runner seperates so the curtain gets caught and comes off. But as i can't verify who i am and prove i brought them from Hilarys as i have no order number etc. I will have to live with it. ☹️☹️. I am on Hiladys books though. When i ring for another order they have my name. 👍👍. .....Marion Lindores”

Helpful Report

Posted 1 month ago

Hi Marion, Thank you for sharing your feedback with us. We're sorry to hear that you're experiencing difficulties with your French window curtains and the runner separating. We understand how frustrating this can be. We're here to help, I have located your details from your review and can see you've had multiple orders with us. I have passed your details across to our team and you will be contacted shortly. In the meantime if you would like to discuss your concerns further, please feel free to reach out to us on 0800 9166500 (Mon-Fri 9am/5pm). Best wishes, Yasmin

Posted 1 month ago

“Everything worked as it was meant to.”

Helpful Report

Posted 1 month ago

Hi, Thank you for giving us a 5-star rating!🥰 Yasmin

Posted 1 month ago

“Your representative was extremely helpful and polite. The blind was delivered when expected and is , in our opinion, extremely good value for money. There was a wide choice of fabric and we are pleased with our choice.”

Helpful Report

Posted 1 month ago

Hi there, We're delighted to hear that you found our representative helpful and that you're pleased with your choice. It's great to know you enjoyed the variety of fabric choices available. Thanks for sharing your experience with us!😀 Yasmin

Posted 1 month ago

“Excellent service beautiful blinds thank you”

Helpful Report

Posted 1 month ago

Hi, Thank you for your glowing 5* review!🥰 Yasmin

Posted 1 month ago

“I am really happy with my blinds, especially the kitchen roller blind, it’s beautiful. I only have a slight problem with my blind in the vestibule as it still lets in light when I unroll it. The idea was to block out the light as it causes a glare on my television. Can this be fixed?”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your kind words about your kitchen roller blind - We're delighted to hear that you’re happy with it!😊 Regarding the light filtering through. If you could reach out to our customer service team with more details - You can contact us on 0800 9166500 (Mon-Fri 9am/5pm) or email enquiries@hillarys.co.uk Thanks for sharing your experience with us! Yasmin

Posted 1 month ago

Hillarys is rated 3.8 based on 1,435 reviews