Hillarys Reviews

Name: Hillarys
Address: Colwick Business Park Private RD, Nottingham, Nottinghamshire
Rating: 3.80

3.8 Rating 1,492 Reviews

70 %

of reviewers recommend Hillarys

Company Reviews

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3.8

Based on 1,492 reviews

Customer Service
Avg Email Response Time	-1 hours

About Hillarys:

Hillarys - For the window wise

We’ve been helping our customers create beautiful homes with our made-to-measure blinds, curtains, shutters and awnings for over 50 years.

Choosing the right window treatments can feel overwhelming, but with Hillarys you don't have to worry. When you buy a window dressing from us you can be sure it’s been lovingly finished to the highest standard by our skilled manufacturing team.

Every new design goes through a rigorous testing process that checks it will meet the demands of the average home. If the fabrics don’t meet our standards, they don’t make it into our range. Only the best performing styles should be in your home. It’s as simple as that!

When you book an in-home appointment, your friendly and knowledgeable local advisor will bring along samples of our full product range for you to have a look at, and they’ll work with you to find the right solution for your space. Our team knows all the tricks of the trade, bringing years of experience and expertise right to your doorstep.

They’ll take care of everything, from precise measuring to flawless installation, for a stress-free and stylish finish.

It’s true, from the minute you get in touch to the magical moment you stand back and admire the end result, we’re only happy when you are. In fact, everyone at Hillarys cares about your home as much as you do and we really do take pride in getting it just right, which includes tidying up and leaving your home just as we found it too.

So don’t risk getting it wrong at your windows! Leave the measuring and fitting to us, and you’ll be in safe hands.

Visit Website

Location:

Colwick Business Park Private RD,
Nottingham
Nottinghamshire
NG4 2JY

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Hillarys 5 star review on 7th February 2025

188

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i had an appointment booked on friday for measurement of blinds and curtains in a three hour slot. The guy rang to cancel the appointment half way through this slot to say it was cancelled as he couldn't park as he has a large van. He suggested that Hilary's would rearrange by sending a rep with a car. i rang customer service who were very unhelpful and said that they didn't know who had which vehicle. At 3pm on friday they said they woudl look into it and ring me back in 20 minutes. it is now after close of business on Monday and I have heard nothing from them. not a good experience”

Helpful Report

Posted 4 years ago

“Curtains ordered arrived way too long for the windows. Still awaiting some action to rectify the situation. Promised phone calls did not materialise and, when we asked them to remove the curtains that were unfit for purpose, they claimed they would make them right. This is a long and drawn out process that has not yet happened either. Management supposed to call but we are not holding our breath. So far and utterly frustrating, expensive and unpleasant experience. Won't use them again.”

Helpful Report

Posted 4 years ago

“I ordered my shutters and blinds in early March, two orders were placed one manufactured in Uk had to be paid in full, the shutters manufactured in China I paid a large deposit. Lockdown happened and naturally there were delays, I have had to constantly contact Hillarys for updates, nil communication from them, received promises they would get back to me,nothing. I finally received a call to say they would fit the shutters on a certain date,when I asked what was happening about the blinds I had paid in full for, he had no idea. I stated I wanted both orders fitted on the same day. I was told he would investigate and call me back that day. I heard nothing, I sent a message a few days later asking what was happening and received a message back to say,yes all blinds and shutters would be fitted on the same day. I am now waiting for a time. Meanwhile I have received an email asking me to give feedback on how well the blinds were fitted etc and to date I have not received them. Very frustrating experience to date.”

Helpful Report

Posted 4 years ago

“Yes Hilary blinds look ok, but fully read your terms and conditions they are indeed guaranteed for 5 years but after year 1 you have to pay a £75 call out fee which apparently is not refunded even if it’s a manufacturers fault”

Helpful Report

Posted 4 years ago

“Poor poor poor expensive poor Blinds poorly made poorly fitted - do it yourself and save 75%”

Helpful Report

Posted 4 years ago

“I am so unhappy with my blackout blinds that I've just admitted to myself that they were an outrageous waste of money and they have to go. The gaps are so ugly and definitely do not offer blackout! Your agent should have known that they would not work and made suggestions regarding what would.. They could have worked with a little imagination. The after service is pretty poor too. One is very difficult to raise and then there is fraying where there is not friction that might cause it. . Don't buy these - go to Ikea and save yourself a lot of grief and money.”

Helpful Report

Posted 4 years ago

“I ordered my shutters on the 9th of February 2020 fitting date June 4th 2020 now in July 2020 no shutters we have phoned and sent emails there is a different story every time. Just a word to the wise this is not the time to take risks with your company take care of your customers. Times will get together”

Helpful Report

Posted 4 years ago

“I cannot stress enough… please don't use this company! I am not normally one to leave reviews but felt so strongly about the terrible customer service and poorly fitted product we have been left with, that I have to leave a review. We were under the impression that a Hillary’s blind is “Expertly measured, and fitted to perfection” and we naturally presumed that this would mean the blind and bracket would fit the window. How wrong where we! We are left with a blind that has a 1cm gap between the bracket and the wall. The only reason we went with Hillary's was because we did not feel confident measuring and fitting a blind ourselves. It is extremely frustrating as we paid all that money and we would have done a better job ourselves! When we asked for someone to come back to re-measure we were told that it was just LUCK if the blind fitted your window and we were even told that they have seen worse fitting blinds and couldn’t understand what we were complaining about and took no further action. I wish we had never used them, and we want nothing to do with the company ever again! Please avoid at all costs and either go with another company or just give fitting the blind a go yourself.”

Helpful Report

Posted 4 years ago

“The entire process is a joke. I had someone come view my flat and take measurements and give me quotes which was all fine. I then paid the agreed fee of £800. The nearest fitting date they could offer was exactly one month away, which was quite frustrating, however I accepted this considering the current situation with Covid19 etc. I received no emails confirming my installation date, I actually had to ring a few days before just to make sure it was still happening. I waited 30 minutes on hold before I got through and was advised that it was still going through and the person installing the blinds would be in touch the day before. No contact from the person. I had to ring the day of the installation and be advised they had simply forgot to call me and that they now didnt know where the parts were. They then went onto say that perhaps they need to order new parts and id need to wait to book an entirely new booking. Acutally such a joke having already paid and waited over 4 weeks. I've contacted them on trust pilot, twitter and through their own support line and nobody is getting back t me. All I have been advised by Twitter is that "someone will be in touch" - no specifics, no dates, nothing. I'm just expected to sit and wait for a call. I've also still received no emails about anything. Just currently down £800 and have no blinds. I'd give 0 stars if possible.”

Helpful Report

Posted 4 years ago

“Excellent professional service from Reece the fitter of our day&night blinds.even when one developed a fault it was dealt with quickly& curteously& he arrived and fitted a replacement the whole experience with Hillarys blinds has been very good.”

Helpful Report

Posted 4 years ago

“Love my new blinds from Hillarys. The fitter was amazing and really helped me along with the whole process of choosing what design I wanted. Super happy with the outcome and had no problems at all. Will definitely be using them again!”

Helpful Report

Posted 4 years ago

“Worst customer service I have ever come across. I had an advisor in the Cork city region and he failed to turn up numerous times and was not contactable on one of those occasions so I sat at home all day for no reason. Then when the blinds were fitted, one fell down and one was the incorrect blind altogether. The office were very helpful but when it came to getting the refund I was promised, they were less than generous. The blinds were overpriced anyway and I wasn't given the 60% discount that was advertised at the time I ordered despite selecting a blind that was listed on sale on the website. As for the quality, you could get a similar quality in any local Woodies or B&Q. I purely opted for Hillarys for the ease of having someone measure and fit my blinds. Not worth the money and hassle I had to deal with. The service might be better in other areas but the Cork advisor is a pain to deal with. Avoid at all costs!!”

Helpful Report

Posted 4 years ago

“Awful Company and Terrible Customer Service I ordered from this company, and not only did they mess up the order of my curtains by sending the style that was totally different to the one I chose, but also refused a refund or exchange for another design even though it was their mistake. When the guy came he refused to accept that they were the wrong curtains, and the company even had the nerve to say I must’ve been confused and forgotten exactly what I ordered! The customer service is absolutely disgusting, especially for an order costing nearly £1000 AVOID THIS COMPANY - they take your money and do not look after their customers”

Helpful Report

Posted 4 years ago

“Loving our blinds but the power crank looks more like a workman's drill.... its Black and Decker in orange and black. I know it might sound petty but doesn't look good having it around the conservatory. Has anyone got any pictures of their power cranks? I've contacted the rep and she assures me this is the latest version.....really??? No response from my email either. Would have been a five star rating because the fitter was great. Lost one star for power crank and one for poor customer service.”

Hillarys 3 star review on 17th June 2020

Helpful Report

Posted 4 years ago

“I cannot stress enough...don't use this company! I am not normally one to leave reviews but felt so strongly about the non-customer service and shocking product I finally received, that I have to leave a review. When my curtains did finally arrived, they did not fit the windows and did not close/meet in the middle - this is after FOUR different site measurements by their own advisor. I eventually managed to return the curtains and although they promised a full refund, I am yet to receive it. They have had my money for over 6 months. They have yet to acknowledge one email I have sent (and there have been many!) and the phone line is managed by rude and unhelpful staff!”

Helpful Report

Posted 4 years ago

“Really impressed with Hillarys. The service was great from start to finish. The advisor was really friendly and helped us choose the right product for our kitchen. Will be using them again for the rest of the house.”

Helpful Report

Posted 4 years ago

“Hillarys have just finished installing wood Venetians in our new home. Great service, they all look fantastic and fit perfectly. Their quote was 10% less than anyone else’s too! Definitely get a recommendation from me!”

Helpful Report

Posted 4 years ago

“Excellent customer service from start to finish and very friendly fitter. Really high quality blinds that have totally transformed the house. Highly recommend.”

Helpful Report

Posted 4 years ago

“I have had a bad experience with Hillary’s blinds. I have 11 blinds from them in the last 4 years and the roller blinds have broken continually. People have come and fixed them but today I have been told that they will not service anything after three years which is ridiculous. I have always paid a call out fee. I am absolutely horrified as I have a lot of matching blinds so you can’t just replace one with another company. I would not recommend this company. They have no understanding of difficulties for elderly people and I was never told about the lack of help after three years. Also the mechanism for roller blinds is poor.”

Helpful Report

Posted 4 years ago

“Very happy with the service from Hillarys. The delivery was very quick and they helped answer all my questions quickly and with ease. I will definitely be purchasing again for the next room I decorate.”

Helpful Report

Posted 4 years ago

Hillarys is rated 3.8 based on 1,492 reviews