Name: Hillarys
Address: Colwick Business Park Private RD, Nottingham, Nottinghamshire
Rating: 3.78

“Great service”

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Posted 5 months ago

Hiya, Thanks for sharing your lovely feedback with us!😀 Yasmin

Posted 5 months ago

“Very professional measuring and fitting, good choice and great value for money.”

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Posted 5 months ago

Hiya, Thank you so much for you lovely review. We are thrilled to hear that you had an brilliant experience with our service!😀 Yasmin

Posted 5 months ago

“great service”

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Posted 5 months ago

Hi Lucy, This is fantastic to hear, thanks for sharing with us!😀 Yasmin

Posted 5 months ago

“I have recently had curtains fitted with Hillarys, and sadly, I have been left both upset and disappointed from the lack of service and disregard. From the initial fitting appointments to the curtains that I am left with today. There are 3 main issues: 1. Curtain length 2. Curtain hooks installation 3. Hillary's "customer service" 1. Curtain length During the initial fitting and a second appointment, I specifically instructed Hillarys that I wanted the curtains to be floor length, which is the main reason for getting curtains in the first instance, to stop light from entering and block any draught gaps. I was even happy for the curtains to pool, which I told the salesman. The curtains that have been fitted are not floor length, and let a lot of light through. When I queried this with customer services, the representative denied this outright, and stated I am lying and have never mentioned this. The business now refuse to take this matter any further. 2. Curtain hooks The curtain hooks installed are uneven on both sides, which is not what you'd expect for the premium paid for Hillarys "service". 3. Hillary's "customer service" I have contacted Hillarys regarding the length of the curtains, to which they have stated that they are not willing to assist me, and that this is their "final stance" on the matter. I have spent thousands with this company, the results are not what I paid for and feel like I've been treated incredibly unfairly and taken advantage of. Appalling customer service, zero after care - they will fob you off as soon as you pay them. Avoid this company at all cost.”

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Posted 6 months ago

“I have recently had curtains fitted with Hillarys, and sadly, I have been left both upset and disappointed from the lack of service and disregard. From the initial fitting appointments to the curtains that I am left with today. There are 3 main issues: 1. Curtain length 2. Curtain hooks installation 3. Hillary's "customer service" 1. Curtain length During the initial fitting and a second appointment, I specifically instructed Hillarys that I wanted the curtains to be floor length, which is the main reason for getting curtains in the first instance, to stop light from entering and block any draught gaps. I was even happy for the curtains to pool, which I told the salesman. The curtains that have been fitted are not floor length, and let a lot of light through. When I queried this with customer services, the representative denied this outright, and stated I am lying and have never mentioned this. The business now refuse to take this matter any further. 2. Curtain hooks The curtain hooks installed are uneven on both sides, which is not what you'd expect for the premium paid for Hillarys "service". 3. Hillary's "customer service" I have contacted Hillarys regarding the length of the curtains, to which they have stated that they are not willing to assist me, and that this is their "final stance" on the matter. I have spent thousands with this company, the results are not what I paid for and feel like I've been treated incredibly unfairly and taken advantage of. Appalling customer service, zero after care - they will fob you off as soon as you pay them. Avoid this company at all cost.”

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Posted 6 months ago

“Been waiting 11 months for replacement shutter frame . So many phone calls / emails and no one calls back . Fitter finally came to replace parts and having taken old frame out the new one was the wrong size . Had to put old one back and promised would reorder and get it sent by by . Advised would confirm and heard nothing . Hillary’s are completely incompetent with zero customer service . Would anyone from Hillary’s care to answer yet another email ?”

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Posted 6 months ago

“TL;DR: Do not expect a custom colour to be the colour you want. Hillarys does not care. Recently, I bought a house and had it remodelled. So I ordered several shutters (for 4 rooms), roller blinds for 2 rooms, pull-down blinds for my kitchen doors, and Velux blinds for 3 Velux windows. The quality is good - with one small caveat which I’ll get into later. The installation was fantastic. However, I chose a custom colour for the shutters and it came out all wrong. Hillarys has chosen to do nothing about it. I wanted to match the Farrow & Ball paint I chose for the trim around my windows and baseboards and general trim around the whole house, Wimborne White. For those unfamiliar with it, Wimborne White is a warm, creamy white. The Wimborne White Hillarys gave me is a cool-toned white. In fact, it is so cool-toned that it looks almost grey. And I spent a large sum of money eradicating all grey from the house. It looks just “off” inside the windows that have Wimborne White all around them. In fact, on the day it was installed, 15 March 2024, my builder called me in a panic and said the installer should stop as it looks completely wrong. Today is 1 June 2024 and I received my final “We are choosing to do nothing about your issue” email. I want to pause here with the negative and give a positive review for the installer. He was great! The installation was great and he worked very quickly. I have nothing but praise for him. Back to the Wimborne White… I emailed Hillarys immediately with my concern about the colour. I emailed multiple photographs. Their response was that I had ordered Wimborne White and I received Wimborne White and thus there is nothing that they would do. Yes, this is true on the surface level. But their factory’s Wimborne White is not the same as the one that comes out of the F & B paint can! I understand that matching colours can come out a shade or two different. This would be fine. But to go from warm to cool is totally different. Furthermore, for some reason, the cool-toned white makes the shutters look cheap and plastic-like. I was assured that I had bought the top of the line wooden shutters. Sadly, they do not look it. There were numerous emails back and forth regarding the colour. Finally, they sent someone to come look at it in person. The person they sent is 1. an independent contractor who could not make any decisions about what to do because independent contractors cannot do this (not his fault - completely Hillarys fault for sending an independent contractor) and 2. colour blind. I find it laughable that they sent a colour blind person to check on the nuances of a colour! By this point, I just had to laugh at everything that was happening. The independent contractor did bring samples of their standard white shutter colours and my shutters match one of those standard white colours more than it matches the F & B Wimborne White. The last insult was being addressed as “Mr” in an email. How careless. In fact, that sums up my experience: careless. The irony of this is that the only compensation I requested was the price difference between standard white shutters and custom colour. This request is more than reasonable. Considering the multiple thousands of pounds (£7k plus) I spent on the shutters and blinds, a few hundred pounds is nothing. And I requested it only for the two front rooms, as those are the ones that had the very obviously-different F & B trim around the windows. (It was not so obvious in the other two rooms so I was happy to let those slide.) It is not about receiving the reimbursement itself; it is the principle that their colour is wrong and having that acknowledged. I feel every single person at Hillarys I contacted (email and telephone) failed miserably to understand that *their* Wimborne White is not the same Wimborne White that comes from the F & B paint can. (I had Wimborne White throughout my house and the builders used a lot of cans so it’s not as if this varied from just one can.) They kept saying the shutters were free from any defect. I never claimed there was a defect with the actual shutters. My claim is that their version of Wimborne White is not the same as the original. Every single visitor I’ve had to my house agrees that the two colours (the F & B Wimborne White and their version of it) look completely different. Lastly, I kept requesting that their factory be informed of this error, as I do not want other people to be as gravely disappointed with their shutters as I was. There was zero acknowledgement of that, either. I have more Velux blinds to order but will never return to Hillarys.”

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Posted 6 months ago

“Appalling products and appalling customer service. Paid £1600+ for 4 pairs of made to measure curtains. The curtains look appalling - have not been pressed, look like cardboard. One pair had a seam 10 cm from the outer edge on both curtains. Went through customer services. After sending in photos, had a video call with a lady who was most sympathetic and agreed the curtains look awful. Said straight away the ones with the seam would have to be re-made. Had to take a second day off work for the fitter to come with the new curtains and to steam and dress the others. The steaming and dressing made zero difference. Curtains still full of pointy angles like they are made out of cardboard and look like they haven't been pressed. The icing on the cake was that the curtains with the seam were re-made.... With an identical seam in the exact same place!!!! Complained again, was asked to send in more photos. These curtains are starting to feel like a second job at this point. Sent in yet more photos. They then called me to say they hadn't received photos. I directed them to my earlier e-mails and then they found the photos but could only open two and said it looked like there was nothing wrong except they needed to be steamed and dressed.... which had already been done when the fitter came out the second time and made precisely zero difference. Sent in more photos. Prepared for a fight now.”

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Posted 7 months ago

“The person measuring the colour was green I order blue / green blinds 2 of them were not pleated the so on the window looked odd x the person fitting the blinds Maria Lopez damaged my wall went through wallpaper lining paper and plaster x did not say anything when fitting blinds and left in a hurry!! She also put one winder 25cm higher than the other side so I could reach it then did not accept she did damaged .she is a not telling the truth then I only offered £25.00 . This not acceptable and will not be anymore blinds nor will mother who was just about have 5 blinds for the house . But say the man who fitted the new blinds after I refused have Lopez back in my house was very good and he sorted out the winder as wel but he say she not fitted the properly because was no raw plug fitted .but he not huff and up a ladder and demand the heating was turned off as have multiple sclerosis I need the heat on that day and she demand the furniture was moved as I had a relapse months previous this some doing approx 1 week . And had leave like till the new blind was fitted .”

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Posted 7 months ago

“I didn't expect that such a well-know company would make terrible job.After 1 year on 1 side the blind fell down.Fitted awful big gap between ceiling. The employee came and told us that gap must be otherwise it would be no level. Incredibly disappointed. Expected much more and excellent job when u pay a lot of money.Order No305603398”

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Posted 7 months ago

“Installed incorrect blinds. Poor customer service. Will never order from them again! Late last year, I ordered blackout blinds from them and clearly said this on my initial consolation that I needed this type of blind otherwise I wouldn't need a blind at all. When the fitting guy came out, he said there was a different type of blind that would be better for me but it was still blackout. He criticized the previous guy and made it clear that these were better for what I needed. When they arrived, they were indeed NOT blackout and the company have refused to even have a conversation with me about it. They did not send me an order confirmation to approve, but just asked me to sign something when the guy was on site and had persuaded me to go for these new blinds. Also, now the blind are broken and do not even work. DO NOT USE THIS COMPANY”

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Posted 7 months ago

“Poor customer service , booked an appointment 2 weeks in advance, booked the day off work , had 2 text messages confirming appointment for it to be cancelled 1 hour before on the day .”

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Posted 7 months ago

“Incredibly disappointed. Expected sooo much more when you order expensive (£674) made to measure roman blinds. The quality of the blinds was shocking- they were stained, had threads hanging off of them and lacked interlining (so light comes through the blind itself at the seams). They were made to measure, but measurements must have been wrong as 2 did not even reach the window seal and light streams in from the sides and the bottom. Installation was not much better as 2 were crooked (not sure if due to installation or how badly they were made.) And the pull cord that goes through the safety latch they was drilled into the wall is so tight, you struggle to close and open the blind. I called Hillarys and was asked to email photos and my complaint. It took them over a week to respond. After chasing, finally spoke to someone who offered a full refund or 25% off if I keep them. Its very difficult as its a sub-par product not even worth £505 (total- 25%), but this whole process has taken sooo long and Im in a difficult position as I need window coverings. Regardless, the holes will need to be filled and the window areas will need to be re-painted and I have now have no window coverings and need to start the process all over. Customer service is minimal, nothing has been said about the terrible product they have made and installed, and they do not give the impression of caring about customer satisfaction . Would NEVER recommend and would give no stars if possible.”

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Posted 8 months ago

“Beginning November 2023, ordered over £2000 worth of curtains and blinds with elderly couple. Agent wrote down the wrong colour blinds for 2 windows (Indigo recorded bur Lavender requested). When colour samples arrived at the couple, we informed the agent that the colour was wrong, wanted lavender.Agent informed us that she would amend the colour on the order from Indigo to the requested colour Lavender. However blinds were delivered end November / beginning December in colour Indigo (not ordered). Informed agent on receipt of these blinds that they were incorrect and we received the information that she would amend this error and new blinds would be made in the correct colour (Lavender) for delivery in January 2024. (I confirmed this via text msge with the agent, so at least I have something in writing) I have made numerous phone calls to agent, who has passed this on to an account manager. I have made 10 phone calls chasing this up, sent email with copy of text messages but NOBODY is contacting me to sort this. All I get told that they are awaiting authorisation. No solution and very poor customer service. I have made note of each phone call, time and dates end lengths of these calls and received the same information. The account manager who needs to authorise this is always on the other line ( I have a name and she is not speaking to me or calling me back or replying to the email). Been lied to by agent, amendment to correct colour was never done correct colour blinds were never ordered, no return call sever received. No reply to customer service email either. Extremely poor service. Still waiting for correct colour blinds.”

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Posted 8 months ago

“I Placed an order for roller blinds two months ago. The agent said it would take up to two weeks. Heard nothing. After 4 weeks I contacted the agent (Duncan) who did the initial measuring, Duncan said that he was surprised, but will follow up the order and reply to me the following day. Nothing! Tried to contact the agent the following week but all I had was a voicemail. Again nothing! Time passed. Nothing, apart from emails regarding spring offers. After two months and 3 phone calls later managed to speak to a junior manager at Colwick named Bailey, after several "fully appreciations of my situation". The best he could do was to arrange a second agent to do another measuring visit and start afresh! as Duncan was now on leave. In conclusion evidence of payment had been received. My order was lost or had evaporated like breath in the air. Had I not contacted the company, there would still have been NO COMMUNICATION from Hillarys or their agents whatsoever. A full refund has been offered. I hope this helps anyone reading this to make an informed choice before placing an order with Hillarys.”

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Posted 8 months ago

“in 10 characters??!!!!”

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Posted 8 months ago

“Professional service. Adviser Kestrel /Dave. 113-187”

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Posted 8 months ago

Hi David, Fantastic feedback for Dave, thanks for sharing! Yasmin

Posted 5 months ago

“At a great expense I have purchased electric blinds for bifold doors. They look fantastic. They were more expensive than other companies but I had confidence in purchasing from a large company. Unfortunately the charger for the blinds broke on second use (and within 6 months of purchasing the blinds). The only choice I was given was to purchase a new charger which I don’t believe to be consumer rights law. Given there’s no proof they weren’t faulty on receipt (given it broke within first 6 months). The blinds are useless without a charger. So I paid for the replacement, but I’m yet to receive the charger. I was advised of a 3-5 day lead time. After 7 days I chased and was advised that they had only got the part in that day. Since then I’ve had no further response to emails within the “3 working day” response time they quote. I have blinds stuck open affecting privacy. And blinds stuck closed meaning I can’t access my garden. And frankly £1000’s of pounds of unusable blinds with no reliable comms. Terrible service and incredibly frustrated.”

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Posted 8 months ago

“Great beginning customer service. First pair fitted were terrible. Too big at the top, threads hanging like pulls. Fitter agreed with issues, curtains remade, same issues. We were offered £200 compensation.... 20%... Stuck out and eventually was given a better amount. As we were sick of this going on for 6 months we agreed. Left with substandard curtains and are very disappointed. Do not use”

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Posted 8 months ago

“Sadly what started out to be a good experience has unfortunately turned into a nightmare. I had Hillarys to do my entire 4 bedroom brand new house. The fitter arrived on the 15th December 2023 with everything and got straight to work. When it came to fitting the last curtains in the dining area the wrong tracks had been sent. The fitter said that he could temporarily put up some track so that the curtains could hang but we couldn't close them, we agreed that would be ok until the new tracks arrived. The fitter spoke with Hillarys who reordered the 2 tracks. We were advised that the tracks would be fitted after Christmas. Fast forward to today we are still waiting for the correct tracks, allegedly the tracks either don't turn up they arrived wrong or damaged. We have paid Hillarys over £4000 in November 2023 and still waiting for the job to be finished. My kitchen patio doors/windows look awful with the makeshift track, that is in 4 pieces, everyone remarks on it, it's embarrassing really let's my new home down. I am tired of messaging the fitter and calling and emailing Hillarys, nobody calls me back, one girl called over a week ago at the fitters request as he has had enough aswell and quite frankly she was very rude and abrupt. I am really upset and I have just been again that the tracks were not on the fitters delivery today. I don't understand why it is so difficult to get 2 x 3.5 uncorded tracks. 15th March 2024 This response to my review is the quickest I have ever received, to be honest I haven't received many responses. It's sad that it has taken this to wake someone up. All I want is my dining area curtains finished. Date of experience: 15 December 2023”

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Posted 9 months ago

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