Hillarys Reviews

Name: Hillarys
Address: Colwick Business Park Private RD, Nottingham, Nottinghamshire
Rating: 3.80

3.8 Rating 1,492 Reviews

70 %

of reviewers recommend Hillarys

Company Reviews

Metrics

Info

3.8

Based on 1,492 reviews

Customer Service
Avg Email Response Time	-1 hours

About Hillarys:

Hillarys - For the window wise

We’ve been helping our customers create beautiful homes with our made-to-measure blinds, curtains, shutters and awnings for over 50 years.

Choosing the right window treatments can feel overwhelming, but with Hillarys you don't have to worry. When you buy a window dressing from us you can be sure it’s been lovingly finished to the highest standard by our skilled manufacturing team.

Every new design goes through a rigorous testing process that checks it will meet the demands of the average home. If the fabrics don’t meet our standards, they don’t make it into our range. Only the best performing styles should be in your home. It’s as simple as that!

When you book an in-home appointment, your friendly and knowledgeable local advisor will bring along samples of our full product range for you to have a look at, and they’ll work with you to find the right solution for your space. Our team knows all the tricks of the trade, bringing years of experience and expertise right to your doorstep.

They’ll take care of everything, from precise measuring to flawless installation, for a stress-free and stylish finish.

It’s true, from the minute you get in touch to the magical moment you stand back and admire the end result, we’re only happy when you are. In fact, everyone at Hillarys cares about your home as much as you do and we really do take pride in getting it just right, which includes tidying up and leaving your home just as we found it too.

So don’t risk getting it wrong at your windows! Leave the measuring and fitting to us, and you’ll be in safe hands.

Visit Website

Location:

Colwick Business Park Private RD,
Nottingham
Nottinghamshire
NG4 2JY

Write Your review

Tell us how Hillarys made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Hillarys 5 star review on 7th February 2025

188

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hillary Blinds advertise 50% off on selected items. The man came to measure up 3 windows of mine. Then told it would be nearly £900.00 for all three blinds. The samples looked cheap. An absolute rip off. I did not go ahead with the order. After reading all negative reviews from other customers on this site and Trustpilot, I am SO glad I didn't buy from Hillarys. Please don't waste your money and time.”

Helpful Report

Posted 4 years ago

“No stars if I could no repair service I would have to buy again here a £50 voucher towards the cost. Sorry your frustrated eerm no im not frustrated cant belive you have no repair service greedy company I would not use again. I would find a company that do a longer guarantee”

Helpful Report

Posted 4 years ago

“I have used Hillary's on 3 separate occasions now to purchase shutters for 3 of my rooms. On each occasion, the estimator and fitter have been very helpful and efficient and the process from start to finish was always professional and courteous..I will be ordering another set of shutters in the coming months and hopefully will receive the same level of service I have come to expect..excellent!.”

Helpful Report

Posted 4 years ago

“If you want blinds or shutters please avoid this company if you want a smooth transaction!!! We ordered wooden shutters back in July 2020, the guy who was supposed to do the fitting let us down on the first appointment, so that didn’t start well. After we were finally given a date (for fitting) for January 8th, 6 months after the original order. The day before fitting I took the day off in order to move all the beds from the bedrooms where shutters were meant to be fitted however Him nor Hillary’s bothered notifying me that he wasn’t coming. After 5 phone calls to them I’m still not closer to getting a new date! The reason as there still trying to contact a fitter which is now 8 days for this to be resolved, however they state on there website there still fully operational for home appointments to take orders, & your money..... They said As I have rescheduled this fitting, even tho it was them that didn’t turn up for the appointment they made I should be patient. This is the worst service I have received from a company ever! Micky mouse customer service treating there customers like idiots. Wish I’d read the previous reviews before spending my money with these cowboys!”

Helpful Report

Posted 4 years ago

“Avoid at all costs! Trust me! You’ll have a horrendous experience. Very quick to take the order and your money they it turns into a circus. You’ll be messed about and if you get your product it will be wrong and poor quality. You’ll have to deal with several people that all blame each other when things go wrong. I’ll be asking for a full refund, I’m 9 months pregnant and they have totally messed me about for months!”

Helpful Report

Posted 4 years ago

“I waited 15 months for them to fulfil my order. After 4 visits they finally got it right. It was only one bay window , so not at all complicated. Spent days on hold and waiting to speak to a manager - and them never once contacting me. Terrible service and value for money. Avoid at every cost.”

Helpful Report

Posted 4 years ago

“Dreadful experience with Hillary's Blinds. In December 2019 I ordered and paid for curtains and rails from Hillary's. They were eventually fitted in September 2020 and what an absolute disappointment. The are very poorly made with cheap headings and hooks and far too little material in each curtain. I was mislead into buying rails for the curtains as the fitter explained my new curtains would be so heavy that they would not be able to be fitted on my curtain poles. When the curtains arrived and were fitted they were flimsy and so much lighter in weight than my own original curtains. They looked skimped and cheap. Very, very disappointed. The customer service has been dreadful and even after one of their representatives came out to visit and said the goods were mis sold they have refused to give a full refund or alter the curtains. They accept no responsibility for mis selling the curtain rails and claim I made the order and therefore knew what I was getting. The customer service advisors have not been helpful one in particular has displayed appalling customer service and certainly needs training in her job. All in all a very sad situation and I am left with two pairs of very expensive cheap looking curtains from Hillary's and really not a lot I can do about it. They are a shoddy company and I would really think hard before using them. There are lots of small private curtain making businesses where you will get much better service and quality goods. This company advertises a professional service which will leave the customer happy. They are lying and offer very little in the way of a service. Would never recommend them”

Helpful Report

Posted 4 years ago

“Having placed an order for shutters in September and told they would be fitted well before Christmas we have now been told Jan/February. Beware of the small print in their contracts basically once you pay you won’t get either an apology or refund. I would advise against using this company due to their lack of honesty once you have paid your money. All shutters are made in China so if you are happy to wait for the slow boat. Good luck! I would definitely advise shop local and not abroad.”

Helpful Report

Posted 4 years ago

“I had my whole house fitted with Hillary’s wooden blinds and Roller blinds today, I am absolutely over the moon with the end result, the fitter Trevor (Covent 215846) was so professional and did an excellent job on every window, I would not hesitate to recommend Trevor and Hillary’s blinds, I would definitely use them again in the future, Thank you ! Mrs L Spelman”

Helpful Report

Posted 4 years ago

“We ordered Venetian blinds for four windows for the front of our house. David came and fitted them today, what an excellent job tidy efficient and clean. The blinds look so amazing, we've ordered the rest. Would recommend Hillarys and David to everyone. Thank you”

Helpful Report

Posted 4 years ago

“Due to a only placed widow one of the curtain pole brackets needed adjustment. Rang Craig and as he was in the village he came and sorted the problem quickly. What super service!”

Helpful Report

Posted 4 years ago

“Our fitter/salesman was knowledgable , friendly and professional . The recommendations that he made were very helpful in helping me make my choice and there was no hard sell. The blinds i bought are exactly what i wanted and needed”

Helpful Report

Posted 4 years ago

“We recently placed an order with Hillary’s, we were given a quote and agreed to remove a few curtains and blinds from the order as the price was expensive. A revised quote was not sent to us and we were told to ignore the prices of what we didn’t want. We had the fitter/advisor come to us and told us particular blinds that we wanted in our bedroom we’re not available. We agreed to have them changed. The fitter named Brian was amazing and did a fantastic job I would highly recommend him as a fitter his work was clean and did an amazing job. He took what was the final payment and only to get several calls from Hillary’s saying we owe them 700 pounds still. We on numerous occasions have asked for a revised invoice to show where this 700 pounds has come from and they keep saying they have sent it to us and we have not received anything even though we requested it to be sent via post as well. They keep hassling us to pay and we believe that until we see the revised invoice we will not pay they have now referred us to the debt company which I think is disgusting and unfair and just says a lot about the company they are. I would seriously if anyone is considering to go ahead with Hillary’s to not bother they are not a reliable company and this experience has been very frustrating for us as a family as we keep getting calls accusing us of not paying an amount that we don’t believe is correct. The advisors on the phone are very unprofessional. If you are reading this and considering to order blinds please look at other companies who will treat you with respect and are professional.”

Helpful Report

Posted 4 years ago

“Look elsewhere! Unfair contract terms by expecting full payment in advance of any installation, should have walked away then. Just did not turn up for agreed installation and took a week of chasing to get my conservatory blinds installed. Then wires coming loose, the wider blinds really stiff to operate, the pole to operate them with has a cheap flimsy plastic end that keeps slipping off, customer service atrocious!”

Hillarys 1 star review on 17th November 2020

Helpful Report

Posted 4 years ago

“Love my new blinds from Hillarys, so happy I could still have someone come round even during lockdown as I've just moved and really needed my blinds fitting to give me some privacy.”

Helpful Report

Posted 4 years ago

“My new shutters from Hillarys look stunning! Really impressed with the quality and can't speak more highly of our local advisor Andy enough. We will be using Hillarys again in the future, a doddle.”

Helpful Report

Posted 4 years ago

“My blinds look beautiful, thank you Hillarys! I was worried about getting them in time for Christmas and very nervous about having a tradesperson come into our home during lockdown. The lady who came around knew the products inside out, and helped us decide what to go for, she was really helpful. Best of all, she was completely safe, wore a mask, foot protection, sanitised and kept a safe distance. She really took it seriously which was a big weight of our minds. The end result is fab! Definitely using Hillarys Blinds again for the rest of the house.”

Helpful Report

Posted 4 years ago

“Great selection, love all the colours and patterns on offer. Can definitely notice a difference in quality compared to when you just pop to the shops and get a cheap pair of curtains. Of course there is a price difference but you get what you pay for, Hillarys quality is fantastic.”

Helpful Report

Posted 4 years ago

“I love my new motorised day & night blind Thanks Hillarys!”

Helpful Report

Posted 4 years ago

“We had your blinds a few weeks ago for our conservatory. We had Chris to measure and fit. He was very polite and courteous and so pleased when he fitted them. In fact so pleased he is coming back today to do the other four blinds. We would recommend him entirely.”

Helpful Report

Posted 4 years ago

Hillarys is rated 3.8 based on 1,492 reviews