Hillarys Reviews

Name: Hillarys
Address: Colwick Business Park Private RD, Nottingham, Nottinghamshire
Rating: 3.78

3.8 Rating 1,435 Reviews

69 %

of reviewers recommend Hillarys

Company Reviews

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3.8

Based on 1,435 reviews

Customer Service
Avg Email Response Time	-1 hours

About Hillarys:

Hillarys - For the window wise

We’ve been helping our customers create beautiful homes with our made-to-measure blinds, curtains, shutters and awnings for over 50 years.

Choosing the right window treatments can feel overwhelming, but with Hillarys you don't have to worry. When you buy a window dressing from us you can be sure it’s been lovingly finished to the highest standard by our skilled manufacturing team.

Every new design goes through a rigorous testing process that checks it will meet the demands of the average home. If the fabrics don’t meet our standards, they don’t make it into our range. Only the best performing styles should be in your home. It’s as simple as that!

When you book an in-home appointment, your friendly and knowledgeable local advisor will bring along samples of our full product range for you to have a look at, and they’ll work with you to find the right solution for your space. Our team knows all the tricks of the trade, bringing years of experience and expertise right to your doorstep.

They’ll take care of everything, from precise measuring to flawless installation, for a stress-free and stylish finish.

It’s true, from the minute you get in touch to the magical moment you stand back and admire the end result, we’re only happy when you are. In fact, everyone at Hillarys cares about your home as much as you do and we really do take pride in getting it just right, which includes tidying up and leaving your home just as we found it too.

So don’t risk getting it wrong at your windows! Leave the measuring and fitting to us, and you’ll be in safe hands.

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Location:

Colwick Business Park Private RD,
Nottingham
Nottinghamshire
NG4 2JY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrific experience the shutter fell off after ten days the sitter told to i was a little man”

Helpful Report

Posted 9 months ago

“AVOID!!! Zero customer service, expect to chase chase chase!! As my previous ‘anonymous’ review. Here’s a timeline still no shutters!! November 23rd -ordered shutters for 27th Feb fitting date (booked day off work) 26th Feb - I thought I should ring to confirm shutters are still to be fitted tomorrow (27th) answer NO sorry but they aren’t due to be delivered until 28th. Why nobody had the courtesy to let me know is extremely poor. Couldn’t cancel holiday as shift covered. Later that day fitter rings to say they are due to be delivered 6th March AM and he will fit them 3pm onwards on that day. So I swapped shifts to ensure I’d be in. But at 14:30 he rang to say they hadn’t arrived and are now due on the 13th (yesterday) we made no plans for fitting, you know just in case!! To my non shock, I heard nothing at all, I thought I better ring customer services again seeing as they have clearly lost my number. Today I have been told my shutters are on a container that is now due in on the 25th of March. I have now been given 5 different dates all in all by 4 different people. To say that Hilary’s are liars and incompetent would be understating it. AVOID!! bare in mind I haven’t even got the blinds yet. GO TO DUNELM, fantastic blinds and fantastic customer service, oh and great value. HILARYS, my biggest school boy error to date!!!”

Helpful Report

Posted 9 months ago

“I was having a new conservatory built and wanted someone to come and provide a quote and advise on what preparation was needed… Hilary’s refused, saying they needed to see the finished room. When conservatory was built, helpful lady came out to see me and advised that I would need both an electrical socket and wooden batons on the inside of a boxed in part of the conservatory… helpful as it had just been plastered! Anyway, managed to get them access into the boxes area and even managed to get them a socket installed in the required area. Surveyor/fitter turns up for first visit to measure up. Can’t say I was impressed with what he was telling me about how the blinds would be fitted, but carried on and paid the 50% deposit (via credit card). Fitting arranged and despite my earlier first impressions, the fitted blinds look really good. PROBLEM - I am having electric blinds fitted and the transformer/control box they supplied was faulty. Fitter said he would get another one ordered and come back. That was 2 weeks ago! I have tried to call the fitter (once) and text him (once) during this period, but he has “blocked” number. I know this to be the case, as I borrowed a phone and he answered it literally 2 seconds after my call went straight to answer machine. I have now spoken directly to customer services, who were surprisingly empathetic and helpful, but all I can get from them is that I need to bare with them and they will get sorted. I have just spent £60k on a conservatory and it’s currently got wires dangling from the roof and I can’t decorate it, until they have done. Come on Hilary’s, I expected better! PS: During the fitting, the fitter broke a glass ornament, which cost £60 to replace. This is going to be deducted from the final balance when I pay it!”

Helpful Report

Posted 9 months ago

“AVOID They mis lead customers over delivery times and fitting. Ordered shutters in December and said they would be fitted in February. Then say they won’t come until April. All they want is money and no customer care at all. Others I know have said they are of poor quality and the people who fit them are not skilled and do it all wrong. Just avoid and go somewhere else”

Helpful Report

Posted 9 months ago

“Paid for blinds in all rooms in my house, fitted fine with the exemption of those above my bay windows. Fitted with wrong wall plugs so were falling out of the wall upon first try, second time fitted out of line so they didn't function. This meant blinds needed to be refitted, and repairs needed on the wall plugs left behind from original attempts. Each time I called Hillary's I was told I would hear back in 48 hours, I never did and chased this each time. Blinds have now been fitted correctly by a fitter much better than the first but I've been left with damage that I will now resolve as Hillary's despite promising they would fix this have asked me to seek someone else to do this. Customer journey has been full of false promises, and protocol that is only met when it is convenient for Hillary's to say 'no'. Outside of this I don't receive communications, updates, or timely repairs for my order. Although we are happy with the finished product, the brain space and time this has taken makes me regret utilising Hillary's and the poor quality of customer service means I will not use them again.”

Helpful Report

Posted 9 months ago

“Ordered shutters in November with a fitting date of tomorrow 27/02/2024. As I’d not heard anything I thought I should call as I’d booked tomorrow as annual leave. Only to be told there is a delay and someone should have contacted me. It was clear that nobody had had the decency to contact me. Absolutely furious. I Should have gone to Dunelm who have fitted previously with no issues. I also wish I’d read previous reviews on how poor customer service is.”

Helpful Report

Posted 9 months ago

“Love my new blinds!”

Helpful Report

Posted 9 months ago

Hiya, We're so pleased to know you love your new blinds!😀 Thanks for your feedback. Yasmin

Posted 5 months ago

“Ordered some blinds from Hillarys after a home visit from a salesman. 3 weeks later (and 2 days before they were due to be installed) I'm told that they don't make them anymore and would I be happy with a different type and colour that I can't see beforehand. Asked for a refund, had to deal with their call centre who tell me that I have to wait 7 days for a refund because it has to be approved by multiple layers of management. They stated on the phone and on their chat that they don't have a complaints process, you can only deal with the call centre. Wasted so much time with this company, would never deal with them again”

Helpful Report

Posted 10 months ago

“Booked an appointment and received numerous texts and emails in the lead up to said appointment reminding me of the time of the appointment. The 3 hour time slot came and went, I had no visit and no communication. I called the main number and spoke with an advisor who said the salesperson was probably running late and he would put me on hold whilst he contacted him. A couple of minutes later he was back on the line saying that he had left a message for the sales person to contact me. That was a week ago and I have heard nothing at all from anyone at this company. A very unprofessional set up, wouldn’t consider dealing with them at all now.”

Helpful Report

Posted 10 months ago

“Easy to book an appointment. Very professional advisor. Great vfm.”

Helpful Report

Posted 11 months ago

Hi Terry, Thank you for your amazing feedback!😀 Yasmin

Posted 5 months ago

“Excellent product which has enhanced the look of our rooms. The advisor Dan (No 117656) was a consummate professional throughout the sale and the fitting. Would thoroughly recommend Hillary’s.”

Helpful Report

Posted 1 year ago

Hi John, We are delighted to hear that you are pleased with our product and that it has enhanced the look of your rooms. We are also glad to hear that Dan provided you with excellent service during the sale and fitting process. Thank you for recommending us, we truly appreciate your feedback!😀 Yasmin

Posted 5 months ago

“My wife and I (Customer 10950852) chose Hillarys Blinds because of their positive reviews, the customer service and warranties advertised on their website and promotional material, and their offering a ‘one-stop’ shop including measuring, manufacturing and installing the blinds. For all of the above, we were prepared to pay more than other providers and ordered six real bamboo blinds for our house. The start was excellent. An advisor came to our house at the arranged time, took some measurements and gave us a quote. We agreed to go with that quote and a second advisor (Riki) came to our house to take more detailed measurements and to set a date for the installation. We paid the balance. And it was here that things went pear shaped. On the agreed date of installation, Riki phoned in the morning to confirm the meeting and my wife and I ensured we were home that day. However, the timeframe for the appointment came and went and nobody showed up. Later that evening, at 18:44 I received a message from Riki simply saying that another job had overrun. It took some time and effort (and several calls to Hillarys customer service) to find another date for the installation, but eventually the advisor came to our house and installed the blinds. They looked nice. However, after about one week, one of the blinds began to jam when we pulled the chord. We thought this should not be a problem given that Hillarys offers a 1-year warranty on their products. So we called Hillarys customer service on 0800 916 1094 to report this. In fairness, customer service agents were helpful. They told us that they will contact an advisor who will contact us within the next 48hours to check out the issue. But 48hrs came and went and we did not hear anything. We phoned and emailed Hillarys customer service again, and we were told the same thing, except this time they were contacting another advisor. The 48hrs came and went, and again silence. We were not contacted by any Hillarys agents. I called Hillarys customer service for the third time and was told to expect to be contacted by one of its advisors by the end of 30/11/2023. 30 November 2023 came and went, and nobody from Hillarys contacted us. This lack of reliable after-sales service is deeply disappointing, especially from a company that prides itself on customer satisfaction. A simple inspection of a faulty blind turned into an ordeal of unmet promises and wasted time. Regrettably, this experience has left us questioning Hillarys Blinds’ commitment to their customers. In the future, we would seek out a company that truly prioritizes and delivers on their promises of excellent service.”

Helpful Report

Posted 1 year ago

Hi, We are deeply sorry to se of your experience with us, please be assured this is not representative of the high level of service we aim to provide to our customers and we will be discussing this with all involved. It is our belief that an advisor has now visited you and as a result a replacement has been ordered. Becky

Posted 1 year ago

“Measured and fitted a blind to our bathroom sash window. When the window is open, maybe 1 inch, blind is sucked into the window cavity. Explained this to the fitter when he fitted a second blind 2 months later. Blind is now damaged as it's been sucked in so many times. Company said I would be charged for a replacement blind as it's just outside 2 year warranty. If it was measured correctly would never have been an issue. (Didn't complain officially before as I thought it was just annoying rather than cause physical damage) Pretty disgusted by Customer service response. Should have replaced blind as a gesture of good will since it was incorrectly measured at the start, was too nice to ask the fitter to replace at the time. Lesson learnt!”

Helpful Report

Posted 1 year ago

Hi Julie, Unfortunately, the information you been provided with is correct. Regretfully, as your blinds are no longer within the warranty period, we would not accept that they have been mis-measured or offer any replacements free of charge. Becky

Posted 1 year ago

“I was so impressed with the service I received. Merlin was amazing from start to finish! Quality & fitting excellent ! A very satisfied customer.”

Helpful Report

Posted 1 year ago

Hi, Thanks for your excellent feedback, your advisor will be delighted when he sees how pleased your are 😀 We would love to see the results! We are currently running a competition for our customers to enter, giving you the chance to win back the cost of your order! Just click the link below and follow the instructions to submit your photos. https://www.hillarys.co.uk/static/myhillaryshome-competition Becks

Posted 1 year ago

“Disgusting lack of service. Ordered shutters in August, fitting was arranged for last Friday. Due to fit between 12 and 3pm. Fitter sent text 2:50pm stating that he was running late and wouldn't be able to fit and would have to reschedule. Spoke to two agents at Hillarys on Friday, neither would put me through to a manager and am still waiting for the rescheduled appointment. Now proceeding with a Section 75 claim as Hillarys have broken their contract as the product and service has not been delivered. Buyer beware!”

Helpful Report

Posted 1 year ago

Hi, We are sorry to see of your experience with us and appreciate how disappointing this must be. It is our belief that your fitting appointment has now taken place and a gesture of goodwill has been agreed. If there's anything else we can help with, do let us know. Becks

Posted 1 year ago

“Neil Evans who came and fitted my blinds was a very helpful and pleasant young man, he worked hard and done a great job fitting my wooden blinds, i would highly recommend him and i would give him 5 stars , my name is Sheila”

Helpful Report

Posted 1 year ago

Hi Sheila, This is just what we love to see and we'll be sure to pass your feedback over to Neil 🤩 As a thank you for choosing Hillarys, we are running a competition for our customers to enter, giving you the chance to win back the cost of your order! We would love to see your new blinds all you have to do is click on the below link, enter your details and submit a photo. https://www.hillarys.co.uk/static/myhillaryshome-competition Becks

Posted 1 year ago

“I have purchased several matching blinds from Hillary’s over the past 5 years and been very pleased with them. However, one of my blinds has broken and when I phoned to ask if someone could come out, was told no as they were out of warranty. I said I was quite prepared to pay but was still told ‘no’ they didn’t offer a repair service. For a company as large as Hillary’s, to say I was disappointed is an understatement. I have 7 matching blinds in the same room but having great difficulty finding anyone else to fix this one blind.”

Helpful Report

Posted 1 year ago

Hi, Service calls outside of the warranty – even at a charge, are not something Hillarys offer. We do however take your feedback on board and apologise for any disappointment which may have been caused. Yasmin

Posted 1 year ago

“Awful experience from the start. Blinds definitely not made to measure as they're currently hanging crooked on my window. Blinds on my patio door falling off after only a few months. Holes drilled into my wall without even asking. Currently been waiting for two weeks for them to confirm that someone will come out to do repairs. Having to constantly chase this. As soon as they have your money they don't care. Avoid.”

Helpful Report

Posted 1 year ago

Hi, Whilst we cannot change the outcome of what's happened so far, we are keen to help and investigate to get to the bottom of what's happened, please message us with your full address so we can look into it further. Yasmin

Posted 1 year ago

“Waited 4 months for replacement blinds, damaged, now waiting for a refund over 30 days old.”

Helpful Report

Posted 1 year ago

Hi, We are sorry for the delay in having your refund sent back, we believe this has now been resolved. Becky

Posted 1 year ago

“Ugly curtains. Being lied to. Not had any help from customer services.”

Helpful Report

Posted 1 year ago

Hi Angela, This doesn't sound right, please message us with your full address so we can look into it further. Becky

Posted 1 year ago

Hillarys is rated 3.8 based on 1,435 reviews