Hillarys Reviews

Name: Hillarys
Address: Colwick Business Park Private RD, Nottingham, Nottinghamshire
Rating: 3.81

3.8 Rating 1,490 Reviews

70 %

of reviewers recommend Hillarys

Company Reviews

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3.8

Based on 1,490 reviews

Customer Service
Avg Email Response Time	-1 hours

About Hillarys:

Hillarys - For the window wise

We’ve been helping our customers create beautiful homes with our made-to-measure blinds, curtains, shutters and awnings for over 50 years.

Choosing the right window treatments can feel overwhelming, but with Hillarys you don't have to worry. When you buy a window dressing from us you can be sure it’s been lovingly finished to the highest standard by our skilled manufacturing team.

Every new design goes through a rigorous testing process that checks it will meet the demands of the average home. If the fabrics don’t meet our standards, they don’t make it into our range. Only the best performing styles should be in your home. It’s as simple as that!

When you book an in-home appointment, your friendly and knowledgeable local advisor will bring along samples of our full product range for you to have a look at, and they’ll work with you to find the right solution for your space. Our team knows all the tricks of the trade, bringing years of experience and expertise right to your doorstep.

They’ll take care of everything, from precise measuring to flawless installation, for a stress-free and stylish finish.

It’s true, from the minute you get in touch to the magical moment you stand back and admire the end result, we’re only happy when you are. In fact, everyone at Hillarys cares about your home as much as you do and we really do take pride in getting it just right, which includes tidying up and leaving your home just as we found it too.

So don’t risk getting it wrong at your windows! Leave the measuring and fitting to us, and you’ll be in safe hands.

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Location:

Colwick Business Park Private RD,
Nottingham
Nottinghamshire
NG4 2JY

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Hillarys 5 star review on 7th February 2025

188

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Once again excellent blinds , quality, with top class fitting, good commuincation throuout the transaction.”

Helpful Report

Posted 5 months ago

Hiya, We appreciate your kind words and are thrilled that you are extremely pleased with the service provided. Enjoy your fabulous new blinds!😁 Yasmin

Posted 5 months ago

“From start to finish i was really impressed with Dave. He listened to my requirements abd advised accordingly. He was on time for his appointment and totally respectful of my home. He was recomnended to me having had my bew kitchen installed, the final finishing touch were my blinds. Great colour and completed the look i wanted. So happy”

Helpful Report

Posted 5 months ago

Hi Christine, We're so glad to hear that you had a positive experience with Dave. Having the right blinds can truly make a difference in the overall look of a room, so we're thrilled that they were the finishing touch you were looking for. Thanks for your lovely review!😀 Yasmin

Posted 5 months ago

“Shaun advised me on black out roller blinds and he was very good. He fitted them on the day that was scheduled and was very good and no mess. I'm really pleased with them and the price and would recommend Hillarys Blinds.”

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Posted 5 months ago

Hi Carol, Thank you for sharing your positive experience with us!😀 We're thrilled to hear that Shaun provided excellent service in advising and fitting your blackout roller blinds. We're glad to hear that everything went smoothly and that you're pleased with the outcome and pricing. Your recommendation means a lot to us, thanks for choosing us!🥰 Yasmin

Posted 5 months ago

“Precise measurements prompt fitting first class service”

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Posted 5 months ago

Hi, Thank you for acknowledging the good quality service you received!😀 Yasmin

Posted 5 months ago

“Right from the beginning we received great service. Customer service was 5Stars. The consultant was extremely knowledgeable of products and what would suit our windows. The consultant fitted the blinds and was very efficient, clean and tidy. we are very happy with our blinds.”

Helpful Report

Posted 5 months ago

Hi Deborah, Thank you so much for sharing your wonderful experience with us!😁 We're thrilled to hear that you received great service and that our consultant was able to help you find the perfect blinds for your windows. It's fantastic to know that you are happy with the end result. Enjoy your new blinds! Yasmin

Posted 5 months ago

“Very efficient service from start to finish. Good range of products to match a difficult window. Installation carried out on time with no fuss.”

Helpful Report

Posted 5 months ago

Hi John, We are so pleased that you are happy with the service from start to finish. Thanks for your 5-star review!😀 Yasmin

Posted 5 months ago

“Easy, no hassle. Blind arrived and was fitted on the day booked. Rep was pleasant and efficient”

Helpful Report

Posted 5 months ago

Hiya, It's wonderful to know that you had a great experience with us. Thanks for your lovely review!😀 Yasmin

Posted 5 months ago

“We saw their electric blinds at a friend's house. With 5 windows in one room we decided to have change. We're delighted we did. Their agent Martin Silarski was excellent. Informative and professional he made the choice very easy. The blinds are first class and have changed the room for the better.”

Helpful Report

Posted 5 months ago

Hi, We are thrilled to hear about your positive experience with our electric blinds! It's great to know that our advisor Martin provided you with excellent service and made the decision-making process easy for you. We are glad that the blinds have made a positive impact on your room. Thank you for sharing your feedback with us!😀 Yasmin

Posted 5 months ago

“Lovely purple blind, efficient service perfect fitting”

Helpful Report

Posted 5 months ago

Hiya, Thank you for your glowing 5* review!😀 Yasmin

Posted 5 months ago

“Hilary’s Blinds have been amazing in helping me out with blinds for my new home. I moved in and didn’t have window fittings for any of the windows. Simon from Hilary’s Blinds came out and measured up for me and I couldn’t initially afford everything I wanted. He worked with me and still took all my measurements. Keeping some on file for nearly a year and he gave me support and helped me do each one when I was ready. He has been out four times and it’s him each time. The personal touch is amazing and the customer care went beyond what I expected. The actual blinds are amazing too. Strong and perfectly fitted. I wasnt judged or treated differently because I couldn’t afford them all at once either. I felt taken care of and I cannot recommend them enough.”

Helpful Report

Posted 5 months ago

Hi, Thank you so much for your fantastic five-star rating. We are thrilled to hear that we were able to provide you with amazing assistance for your blinds in your new home!😀 It's wonderful to know that Simon was able to support you throughout the process. We're also delighted to hear that the blinds themselves exceeded your expectations. Our team works hard to deliver high-quality products that are not only durable but also perfectly fitted to enhance the aesthetics of your home. We truly appreciate your recommendation and thank you for choosing Hillarys. If there's anything else we can assist you with, please don't hesitate to reach out. Best Wishes, Yasmin

Posted 5 months ago

“The people were very friendly very efficient and cleaned up afterwards very satisfied”

Helpful Report

Posted 5 months ago

Hiya, Thank you so much for taking the time to give us a 5-star rating. We greatly appreciate your kind words and are thrilled to hear that you found our staff to be friendly, efficient, and thorough in their work. Ensuring customer satisfaction is our top priority, and we are delighted that you are very satisfied with the final results!😀 Yasmin

Posted 5 months ago

“I had a very frustrating experience with Hillarys Blinds. The salesperson did not show up for the first appointment, with no message or phone call to inform me. On the second attempt, despite confirming the appointment in the morning, the salesperson called 30 minutes before the scheduled time, essentially saying that if I didn’t answer my phone, he wouldn’t come. This was a complete waste of my day and very unprofessional. I expected better service from a company with such a reputation. Unfortunately, this experience has left me very disappointed and I would not recommend them.”

Helpful Report

Posted 6 months ago

Hi Steve, Thank you for bringing this matter to our attention. Please be assured we take your feedback seriously, and have passed your comments across to the advisors manager for further discussion. We understand that this experience has left you disappointed, and we are genuinely sorry for falling short of your expectations, and the inconvenience caused by the advisor failing to show up for your first appointment. Yasmin

Posted 5 months ago

“Richard-Advisor Orlean-113097 Just had the blinds fitted by Richard excellent job blinds look great many thanks Richard.”

Helpful Report

Posted 6 months ago

Hi Alexander, Thank you for the five-star rating!😀 We are delighted to hear that you are satisfied with how the blinds look and that you had a positive experience with us. Richard will be thrilled to see your review. Thank you for sharing your feedback with us. Yasmin

Posted 6 months ago

“It has been an ongoing saga from when we placed the order back in February this year. The sales person sold us inset door blinds for the french doors and shutters for the 3 lounge windows, of which we paid the full amount of £834.62 and half the shutters cost of £1251.89. The inset door blinds have been fitted incorrectly and we are still waiting for a maintenance call out to put these right. The shutters were due to be fitted on 31/5 and we are still waiting to date. We have made many phone calls and several emails to your customer services. Most calls are greeted with the same reply, we are trying to sort these issues out! We can not seem to speak to anyone higher than a customer service advisor! We are going to take thus to someone high in authority.”

Helpful Report

Posted 6 months ago

Hi Jill, We appreciate you bringing this to our attention and will share your feedback with our team.# We wish to express our sincere apologies for the problems that you have encountered in relation to your order. After reviewing the situation, I can see that a replacement has been ordered for you and due to be installed in November. Your account manager is closely monitoring your account and will be in touch with regular updates. In the meantime if you need anything please reach out to our customer care team on 0800 9166500 (Mon-Fri 9am/5pm). Yasmin

Posted 5 months ago

“Brilliant service. Chap called, measured, discussed in detail and ordered wooden slatted blinds for us. Three weeks later, as promised, he fitted them perfectly. Couldn't be happier.”

Helpful Report

Posted 6 months ago

Hello Linda, Thank you so much for your fantastic 5-star review, we truly appreciate your kind words and support. We're thrilled to hear that you had a brilliant experience with our service. We pride ourselves on providing excellent customer service, and it's wonderful to know that you had such a positive interaction with our advisor. We're even more delighted that, as promised, our advisor fitted the blinds perfectly three weeks later. Your happiness is our utmost priority, and we couldn't be happier to have met your expectations. Once again, thank you for your kind words and for choosing Hillarys. Yasmin

Posted 6 months ago

“I had custom venetian blind made, the slats, length, etc are ok, but the cords are very poor quality and get twisted up. £250.00 It is certainly not worth the money!”

Helpful Report

Posted 6 months ago

Good afternoon, We appreciate your feedback but cannot see that you reported any issues to our customer service team. We kindly ask you to reach out to them on 0800 9166500 in the first instance to enable them to address and assess your concerns further. Thanks Laura

Posted 6 months ago

“100 Trustpilot pages of 1 star reviews !! Ordered and paid for Venetian blinds over two weeks ago. Advised fitter would contact me with a fitting date in two weeks when the blinds would be ready. Heard nothing. Called Hillarys to progress this and told nothing has been done or made because the order was not passed to manufacturing and they don't have the parts. No idea when they may deign to put this right and told I will have to wait ..........unbelievable !!! Don't take notice of the percentage of reviews this bunch of cowboys has over 100 pages of 1 star negative reviews. However 100% score for their self proclaiming expertise and claims to market leadership in their phoney advertising. I quote "you're in safe hands with the experts" and "the fitting process will go like a dream". More like a bunch of cowboys in a nightmare. Look at the 100 pages of negative 1 star reviews before you go anywhere near these wasters. I don't like anonymous posts. My name is Martyn Skues, my victim, or should I say "customer" number is 11224154.”

Helpful Report

Posted 7 months ago

Dear Martyn, Thank you so much for taking the time to provide us with your feedback on your recent experience with Hillarys. We truly appreciate hearing from our customers and learning about their experiences, both positive and negative. We apologise sincerely for the inconvenience and frustration that you have experienced with your order. It is truly regrettable that your blinds were not manufactured and no progress was made in terms of contacting you for a fitting date. We completely understand your dissatisfaction and can assure you that this is not the level of service we aim to provide. Upon reviewing the account I can confirm that the order is due to be delivered to the advisor on Monday and he will be contacting you then to get you booked straight in for a fitting. We thank you for your continued patience. Best regards, Laura

Posted 7 months ago

“Over priced rubbish and very messy worker leaving bits of plastic all over the place in my house and refusing to take his rubbish with him Cheaper alts just as good!”

Helpful Report

Posted 7 months ago

Hi, Thank you so much for taking the time to provide us with your feedback on your recent experience with Hillarys. We apologise for the inconveniences caused during the installation process. Our advisors do not carry waste trade licences so are unable to dispose of the rubbish but the area should be left tidy. Please can you reach out to our customer service team on 0800 9166500 or enquiries@hillarys.co.uk to enable them to review this further. Best regards, Laura

Posted 7 months ago

“As always , very satisfied with the complete service that Hillary’s provides.🙌 Our designer Geoff Rutland was very knowledgeable and friendly,and helped me to choose exactly the right product for my Windows .😊”

Helpful Report

Posted 7 months ago

Hiya, Thank you so much for your fantastic 5-star review!😀 Amazing feedback for Geoff, we're so pleased he was friendly, helpful and knowledgeable. We're thrilled to hear that you are always satisfied with the complete service we provide. Thank you once again for your positive feedback, it means the world to us. Yasmin

Posted 7 months ago

“Stuart, the Hillarys Operative was very helpful in both the sales process and the installation of our new curtains. He was courteous, kind and very tidy The only issue we have is the magnets at the top of each curtain don’t hold. He tried to modify them but without success. He told us he would find a solution and return, but to date, has not done so. Don’t want to complain because he is such a nice bloke, but we would like it resolved.”

Helpful Report

Posted 7 months ago

Dear Robert, Thank you so much for leaving us a positive 4-star rating for your experience with Hillarys. We truly appreciate your feedback and are delighted to hear that Stuart, the Hillarys Operative, provided excellent assistance during both the sales process and the installation of your new curtains. We're thrilled that he was courteous, kind, and maintained cleanliness throughout the process. Regarding the issue with the magnets at the top of each curtain, we apologise for any inconvenience caused. If you could please reach out to our customer service team on 0800 9166500 they can assist you further. Best regards, The Hillarys Team

Posted 7 months ago

Hillarys is rated 3.8 based on 1,490 reviews