Highway Garden Centre Reviews

Name: Highway Garden Centre
Address: Loddon Road, Norwich
Rating: 4.80

4.8 Rating 991 Reviews

96 %

of reviewers recommend Highway Garden Centre

4.8

Based on 991 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Highway Garden Centre 5 star review on 7th March 2023

Angie Day

Highway Garden Centre 5 star review on 27th November 2021

Anonymous

Anonymous // 01/01/2019

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“Best one we have visited. My little boy loved it. So much to see. Father Christmas was great , real beard! 😊”

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Posted 6 years ago

“Visited Santa’s Grotto with my two granddaughters - they were both 2 years old and they loved seeing all the animals in the walk to the Grotto. We went on a Friday so there was plenty of room and we had time to play the games and take lots of pictures.”

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Posted 6 years ago

“Amazing breakfast with Santa! There was 12 of us and the staff were so lovely. Santa was great and we had so much time with him, loved the magician too to keep the kids (and adults) entertained at breakfast. Cannot recommend enough, thank you for a magical experience ✨ loved it!”

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Posted 6 years ago

“Great service - very well packed and quick to arrive. Thank you so much.”

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Posted 6 years ago

“Attend most Saturdays at 9.00 am for our breakfast club. Purchased breakfast with santa on 15/12/18 for grand children and family. Would of prefurded to purchase in store but lady was off sick? Had to get tickets on line instead OK but not as easy to find as I expected. All sorted in the end thank you.”

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Posted 6 years ago

“Lovely day at Highway today with our children, we booked to see Santa and arrived earlier than our allocated time and they managed to fit us in before then. Staff very helpful and a great Santa experience”

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Posted 6 years ago

“It's nearby so very handy.to reach!”

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Posted 6 years ago

“We had a wonderful time visiting Santa, who was just brilliant! The children found the whole experience very magical and they loved their presents. Would have given 5/5 if the Elf hadn't have sworn in front of my children whilst trying to take our photo but everything else was great! Thank you and Merry Christmas.”

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Posted 6 years ago

“Really good Santa experience! Children enjoyed the walk round the grotto, especially the snowball game. Santa knew lots about the children and made them feel very special.”

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Posted 6 years ago

“Our visit to Santa’s grotto with the grandchildren was a joyous experience. The grandchildren enjoyed exploring the grotto & playing the snowball game. Father Christmas was very good & spent a lot of time, not rushing & the gifts were excellent.”

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Posted 6 years ago

“Love this place there is so much to look at and the cafe is lovely”

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Posted 6 years ago

“Went to Father Christmas grotto with our granddaughters extremely good father christmaswas lovely meal as well in cafe”

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Posted 6 years ago

“I haven't had confirmation of my booking, is this by way of email, post or text, what do I show as proof of purchase on the day”

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Posted 6 years ago

“Brilliant, loved making the wreaths. Helpful staff and enough choice of Certainly will be back hopefully next year.”

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Posted 6 years ago

“Dear Sir/Madam I purchase two tickets for the SEN Santa Grotto (Friday 23 November). I have two autistic children and it is exceptionally difficult to attend events, so the fact that you provided a day specifically tailored to children with SEN puts you in a league of your own. My only two pieces of (constructive) criticism for you are: 1) That the rest of the garden centre wasn't particularly SEN friendly i.e., noisy, bright lights, music blaring etc., to enable adults and children with additional needs - particularly sensory processing difficulties - this needs addressing. 2) We were able to book for a Friday as our children are currently without a school until next September, but for those children with SEN and at school during the week, they wouldn't be able to access this type of event, which would be extremely beneficial for them. Should you take these two points on board you could earn a sixth star, and become truly inclusive ...”

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Posted 6 years ago

“Fantastic ordering service. Easy to use website and next day delivery. Will definitely use again. Thanks A+”

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Posted 6 years ago

“Great Santa's grotto and good price”

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Posted 6 years ago

“Santa was brilliant carvery was good Christmas display good what more can I say”

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Posted 6 years ago

“We took our granddaughter to see farther Christmas on Sunday 2nd December. This was pre-booked online with a visit time of 14.30. We arrived at 14.30 to be told to come back later as it was very busy. We returned 15 minutes later and were reluctantly let in. We then waited in a queue packed in with others for over 1.5 hours, not easy with a 4 year old child. The final 30 seconds with Farther Christmas was OK but certainly did not justify the overcrowding. Clearly too many tickets had been sold on the day. We I recommend this experience, certainly not.”

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Posted 6 years ago

“The santa experience wasnt very good. No information was taken about my daughter and there was no photo opportunity.”

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Posted 6 years ago

Hello, We are sorry you felt disappointed by the Santa experience, we have been getting lots of great feedback about the grotto and Santa. As a parent, you are free to take photo's at any point during your visit, we are sorry you were not told this, we will make sure to pass these comments on to Santa and the Elves. Kind Regards, Highway Garden Centre

Posted 6 years ago

Highway Garden Centre is rated 4.8 based on 991 reviews