Highway Garden Centre Reviews

Name: Highway Garden Centre
Address: Loddon Road, Norwich
Rating: 4.80

4.8 Rating 986 Reviews

96 %

of reviewers recommend Highway Garden Centre

4.8

Based on 986 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely day at Highway today with our children, we booked to see Santa and arrived earlier than our allocated time and they managed to fit us in before then. Staff very helpful and a great Santa experience”

Helpful Report

Posted 6 years ago

“It's nearby so very handy.to reach!”

Helpful Report

Posted 6 years ago

“We had a wonderful time visiting Santa, who was just brilliant! The children found the whole experience very magical and they loved their presents. Would have given 5/5 if the Elf hadn't have sworn in front of my children whilst trying to take our photo but everything else was great! Thank you and Merry Christmas.”

Helpful Report

Posted 6 years ago

“Really good Santa experience! Children enjoyed the walk round the grotto, especially the snowball game. Santa knew lots about the children and made them feel very special.”

Helpful Report

Posted 6 years ago

“Our visit to Santa’s grotto with the grandchildren was a joyous experience. The grandchildren enjoyed exploring the grotto & playing the snowball game. Father Christmas was very good & spent a lot of time, not rushing & the gifts were excellent.”

Helpful Report

Posted 6 years ago

“Love this place there is so much to look at and the cafe is lovely”

Helpful Report

Posted 6 years ago

“Went to Father Christmas grotto with our granddaughters extremely good father christmaswas lovely meal as well in cafe”

Helpful Report

Posted 6 years ago

“I haven't had confirmation of my booking, is this by way of email, post or text, what do I show as proof of purchase on the day”

Helpful Report

Posted 6 years ago

“Brilliant, loved making the wreaths. Helpful staff and enough choice of Certainly will be back hopefully next year.”

Helpful Report

Posted 6 years ago

“Dear Sir/Madam I purchase two tickets for the SEN Santa Grotto (Friday 23 November). I have two autistic children and it is exceptionally difficult to attend events, so the fact that you provided a day specifically tailored to children with SEN puts you in a league of your own. My only two pieces of (constructive) criticism for you are: 1) That the rest of the garden centre wasn't particularly SEN friendly i.e., noisy, bright lights, music blaring etc., to enable adults and children with additional needs - particularly sensory processing difficulties - this needs addressing. 2) We were able to book for a Friday as our children are currently without a school until next September, but for those children with SEN and at school during the week, they wouldn't be able to access this type of event, which would be extremely beneficial for them. Should you take these two points on board you could earn a sixth star, and become truly inclusive ...”

Helpful Report

Posted 6 years ago

“Fantastic ordering service. Easy to use website and next day delivery. Will definitely use again. Thanks A+”

Helpful Report

Posted 6 years ago

“Great Santa's grotto and good price”

Helpful Report

Posted 6 years ago

“Santa was brilliant carvery was good Christmas display good what more can I say”

Helpful Report

Posted 6 years ago

“We took our granddaughter to see farther Christmas on Sunday 2nd December. This was pre-booked online with a visit time of 14.30. We arrived at 14.30 to be told to come back later as it was very busy. We returned 15 minutes later and were reluctantly let in. We then waited in a queue packed in with others for over 1.5 hours, not easy with a 4 year old child. The final 30 seconds with Farther Christmas was OK but certainly did not justify the overcrowding. Clearly too many tickets had been sold on the day. We I recommend this experience, certainly not.”

Helpful Report

Posted 6 years ago

“The santa experience wasnt very good. No information was taken about my daughter and there was no photo opportunity.”

Helpful Report

Posted 6 years ago

Hello, We are sorry you felt disappointed by the Santa experience, we have been getting lots of great feedback about the grotto and Santa. As a parent, you are free to take photo's at any point during your visit, we are sorry you were not told this, we will make sure to pass these comments on to Santa and the Elves. Kind Regards, Highway Garden Centre

Posted 6 years ago

“The Santa’s grotto is such a great experience they ask all the right questions and you get a good amount of time with him too. Best Santa experience we’ve had so far!”

Helpful Report

Posted 6 years ago

“Late entry to the visit with Santa. Was supposed to be 10:30 but didn’t get in until 10:40. The “elf” came out still doing up her outfit and all felt a little bit like she was going through the motions. Bit disappointing to be honest”

Helpful Report

Posted 6 years ago

“Great 🎅 and grotto. Shame about the Xmas decorations in store they were poor not very festive at all.”

Helpful Report

Posted 6 years ago

Good afternoon, Thank you for your review. We are surprised that you did not find the store very festive, did you visit the department store where our 8 different themes are on display? We have had wonderful comments about how beautiful the store is, please take a look at our Facebook page to see some of the stunning displays, we would hate to think that you had missed out on this. Kind regards, Highway Garden Centre

Posted 6 years ago

“Went to see Santa and wow what a wonderful start up. Staff were brilliant with my little girl the cheeky elf’s helped her have a snowball fight and I swear they really had the real Santa there so attentive and the gift was smashing 😍😍”

Helpful Report

Posted 6 years ago

“We loved the santas grotto this year the kids loved there gift and the santa looked brilliant”

Helpful Report

Posted 6 years ago

Highway Garden Centre is rated 4.8 based on 986 reviews