Highway Garden Centre Reviews

Name: Highway Garden Centre
Address: Loddon Road, Norwich
Rating: 4.80

4.8 Rating 980 Reviews

96 %

of reviewers recommend Highway Garden Centre

4.8

Based on 980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Highway Garden Centre 5 star review on 7th March 2023

Angie Day

Highway Garden Centre 5 star review on 27th November 2021

Anonymous

Anonymous // 01/01/2019

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“Click & collect wasn't very efficient as I believed that my order would be in store for collection the next day. However staff told me that I should wait for an email to confirm that it had arrived from the warehouse. I discovered when I arrived home, that the email had now arrived about half an hour after talking to staff. That involved another trip (from North Walsham) to collect again. Not very happy!! Should be a better system in place & staff should know where to look as they seemed very confused.”

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Posted 11 months ago

“Excellent product and service. I would highly recommend.”

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Posted 11 months ago

“Delivery from DHL wasn’t good Poor communication”

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Posted 11 months ago

“Did not visit. Placed an order on line. Very good service.”

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Posted 1 year ago

“Easy ordering & quick delivery & friendly staff @ customer service.”

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Posted 1 year ago

“Highways is always such a welcoming store. Whenever I visit - be it at Christmas, or anytime of the year - I never fail to be amazed by the wonderful choice you have on offer;something for everybody. The cafe and restaurant are super too. Judi and Vicky who I often have a chat with, are so friendly and approachable- they are both ⭐️ staff members! This year, I must congratulate you on your totally amazing Christmas display. It’s always super but it seemingly gets better year on year. Who needs Notcutts 😉Thank you Gill Allen”

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Posted 1 year ago

“Excellent service - I ordered a Radley tote bag online which was despatched and delivered within 3 days. I'm very pleased with the bag, and highly recommend Highway Garden Centre - I will definitely order from here again, and would visit if I lived closer. Thank you!”

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Posted 1 year ago

“Lovely Christmas tree, arrived when said. Great service”

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Posted 1 year ago

“Good Old Fashioned Customer Service - has always been the Case - especially with the Roy Family - Roys has never lost that Family feel - ive worked for Roys twice in my life time - they have always been excellent to work for and excellent as a customer - I miss seeing old Mr Roy though - he was always so funny and made me laugh .”

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Posted 1 year ago

“Wrong item sent. I now have the bother of re wrapping and taking this item to the post office to return it plus the bother of getting a refund for the posting. Unsatisfactory”

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Posted 1 year ago

“Still not delivered- impossible to contact the delivery company.”

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Posted 1 year ago

“Bought a pond pump cheapest of any on line site easy to order on line ready very quickly and staff very good and helpful on pick up from store as did not require optional delivery”

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Posted 1 year ago

“Fast service, very happy”

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Posted 1 year ago

“Great prices and prompt delivery”

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Posted 1 year ago

“Great service ordered hot tub arrived 2 days later cannot fault”

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Posted 1 year ago

“Great product and price.”

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Posted 1 year ago

“Excellent price, quick del. Wouldnt hesitate to use again 👍”

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Posted 1 year ago

“Both The table top and cover had been manufactured wrongly. No one answers phone and took 4 days to call me from email fault”

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Posted 1 year ago

“Great price. Great product. Great service. We are thrilled.”

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Posted 1 year ago

“Actual item purchased was incorrect to description provided but this was manufacturer error and was accepted anyway. Most impressed with conversations with Highway Garden Centre and purchased second item. Delivery prompt and support excellent. Will continue to deal with HGC and recommend.”

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Posted 1 year ago

Highway Garden Centre is rated 4.8 based on 980 reviews