Hideaway Beds Reviews

Name: Hideaway Beds
Address: Unit 1, ERC, Plympton
Rating: 4.91

4.9 Rating 247 Reviews

98 %

of reviewers recommend Hideaway Beds

4.9

Based on 247 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Hideaway Beds:

Established for over twenty five years, Hideaway Beds pride themselves on supplying innovative space saving furniture and delivering excellent customer service, which is why they have built the reputation as the UK’s premier wall bed specialist.

Hideaway Beds work with many furniture manufactures, joiners, architects, interior design practices and retail customers all over the UK and abroad to supply space saving furniture and wall bed mechanisms for both domestic and commercial application. They operate from a distribution centre in Devon where many products are available for next day dispatch from stock.

Visit Website

Phone:

01752 511111

Email:

info@wallbeds.co.uk

Location:

Unit 1, ERC
Plympton
PL7 4JH

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Hideaway Beds 5 star review on 26th March 2025

Karen Robertson

Grant Wilmot

Hideaway Beds 5 star review on 20th March 2025

Stuart Barton

Hideaway Beds 5 star review on 6th January 2025

Daniel Carter

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent in all respects from inital contaccl,sales advice and delivery, What more can you ask for?”

Helpful Report

Thank you for your fantastic review, Gareth! We're so pleased to hear that you found our service excellent from start to finish. Your appreciation for our team and delivery means a lot to us. Enjoy your new hideaway bed!

“Excellent service from start to finish...so happy with our hideaway bed”

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Thank you for your feedback and review Karen. Really glad you are happy with everything. Love the room decoration and the pillow is the icing on the cake.

“Very helpfull with great communication. Prompt delivery and clear instructions supplied”

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Thank you for your kind review, Grant! We appreciate your positive feedback on our communication and delivery. We're delighted to hear the instructions were clear and helped make your experience smoother! Enjoy your new hideaway bed!

“Right from the start of the process, dealing with things online, proved to be very easy. We got the quotes and additional information quickly and once we had decided on everything, the order was easily done by telephone. Our bed and unit came within a couple of weeks, as they were in stock and the headboards came quicker than expected, given they were being hand made in Turkey. We love our new bed and it fits in perfectly in the room and looks very chic with the double headboard.”

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Thank you for your wonderful review, Julie! We’re thrilled to hear that your experience with us was smooth and enjoyable. It’s great to know that your new bed fits perfectly and brings a chic touch to your room. We hope you enjoy your nights on it for years to come!

“Great product, great service - hard to fault”

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“Thank you Hideaway beds for such a good product The service I received was excellent from ordering delivery and customer support”

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Thanks for your feedback Stuart, really pleased you are happy with everything. The bed looks like it fits the space available nicely.

“My query was dealt with very quickly and efficiently and teh delivery of my mattrass was equally efficiently dealt with”

Helpful Report

“Great all round. Easy purchase transaction, excellent communication, fast delivery on a specified customer chosen day. Product easy to assemble clear instructions. Product very solid robust construction and nicely finished.”

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Thank you for your fantastic review, Simon! We're delighted that you had a smooth purchasing experience and that our communication and delivery met your expectations. It’s wonderful to hear that you found the assembly easy and appreciate the robust construction of the product. Enjoy your new hideaway bed!

“We had a great experience from start to finish ordering from Hideaway beds, the team kept us updated every step of the way with regular delivery updates via email and text message. Delivery was straight forward and the boxes were handled with care. Assembly wise, we had no problems and the main carcass was quick to assemble. The main part to remember is if your floors and/or wall is not level to pack these out so the unit sits as level as possible. Overall we are really pleased with our Hideaway bed, our son reports that the bed and mattress is really comfortable.”

Helpful Report

Thank you for your fantastic review, Daniel! We're so pleased to hear that you had a seamless experience with us from start to finish. It's great to know that the delivery was straightforward and that everything arrived in good shape. Your tip about leveling is really helpful for future customers! We're delighted that your son finds the bed and mattress comfortable. Enjoy many cozy nights ahead!

“Truely excellent company to deal with - the staff are professional and incredibly helpful, and always called back when they promised to .... They managed to get the bed frame delivered within 2 days in ample time for pre-christmas assembly which I found very impressive. I bought a UK double Next Bed frame and I had worried it might be a little rickety, but the base and mechanism are really well designed and very solid - it feels like sleeping in a normal bed, with no rattles or movement. The bed mattress is 25 cm deep, and the folding mechanism worked absolutely fine with that. Great company and well-designed, solid product - totally recommend”

Helpful Report

Thank you for your fantastic review, Andrew! We're so pleased to hear about your positive experience with our team and the prompt delivery. It's great to know that your UK double Next Bed frame exceeded your expectations in terms of design and stability. We truly appreciate your recommendation and wish you many comfortable nights ahead!

“The communication with Hideaway beds was first-class, with lots of advice and help with the ordering. Delivery was quick and timely and the construction was straight forward and easier than expected. The bed has transformed my daughters (small) bedroom into a useable space and folding the bed away couldn't be easier for her and takes seconds. If you have a small room and are short of space, this is the solution and is highly recommended.”

Helpful Report

Thank you so much for your fantastic review, Philip! We're thrilled to hear that our communication and delivery met your expectations. It's wonderful to know that the bed has made such a positive impact in your daughter's room. We love hearing that folding it away is quick and easy as well! Enjoy your newly transformed space!

“I would highly recommend the NEXT bed. Arrived on time and the bed mechanism is excellently made so sturdy highly recommended.”

Helpful Report

“Dear Hideaway Beds . Since our musician client wanted the ability to work from home this was an excellent intelligent living solution .We love your pull down bed which has made a small bedroom a super flexible study space during the day. Thanks for resolving the small issue with the damaged panel so quickly. Regards, Matt Keeler-KSKa Architects Director”

Hideaway Beds 5 star review on 22nd November 2024

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“Very good product and I am very happy with it”

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“Great service . Always happy to helpthere customers”

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“We have revised our review on Hideaway Beds due to their kind offer of replacing the ill fitting mattress with the correct size, free of charge. They have acted in a professional and fair manner we can now confirm that we have been happy with all aspects of their customer care . The product was as described and of good quality and delivery was on schedule . Since our initial complaint they have resolved our issue and have been very helpful and professional. We can highly recommend this company.”

Helpful Report

Hi Mary, We appreciate your amended review and we are glad you are happy with the resolution offered. It is important for us to get any feedback positive or negative, as it helps us improve the service we provide to future customers. By you highlighting this issue we will be able to keep our customers better informed before purchasing. Regards Hideaway Beds

“Excellent service and quality item.”

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“Great company very helpful fantastic mattress”

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“Dealt with Hideaway Beds on a number of occasions over 3 years and their customer service is excellent. Prompt replies to mails and queries. How it should be. Thanks HB.”

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“Amazing service - brilliant product - lovely company!”

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Hideaway Beds is rated 4.9 based on 247 reviews