Hideaway Beds Reviews

Name: Hideaway Beds
Address: Unit 1, ERC, Plympton
Rating: 4.90

4.9 Rating 230 Reviews

98 %

of reviewers recommend Hideaway Beds

4.9

Based on 230 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Hideaway Beds:

Established for over twenty five years, Hideaway Beds pride themselves on supplying innovative space saving furniture and delivering excellent customer service, which is why they have built the reputation as the UK’s premier wall bed specialist.

Hideaway Beds work with many furniture manufactures, joiners, architects, interior design practices and retail customers all over the UK and abroad to supply space saving furniture and wall bed mechanisms for both domestic and commercial application. They operate from a distribution centre in Devon where many products are available for next day dispatch from stock.

Visit Website

Phone:

01752 511111

Email:

info@wallbeds.co.uk

Location:

Unit 1, ERC
Plympton
PL7 4JH

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Hideaway Beds 5 star review on 2nd September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and good quality bed. Would use again”

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“Excellent customer service both email and phone from start to finish with a follow up check later. Very helpful when we had to check a couple of things. The concept is brilliant and made a massive difference in our small bungalow.”

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“Quick responding to queries before purchase. Quick delivery. Good quality product. In general very happy with it.”

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“Excellent product and service”

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“Great Service, No Fuss No Problem. Fully recommend.”

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“The perfect solution to a small space, that is now multipurpose”

Hideaway Beds 5 star review on 27th April 2022

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Thank you for your review and for posting the pictures, looks like it fits the room perfectly. We are so pleased you are happy with your purchase.

“I used to fit the Swingaway Beds which have been discontinued so purchased the Next Bed on recommendation of Hideaway Beds. I was not disappointed, it’s a good product, fittings is even simpler and it is generally less bulky to build a cabinet around. Definitely recommend. Item was delivered, as usual, quickly and professionally.”

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“Great product - the team at Hideaway beds were very responsive to all questions. Quite a bit of work assembling but a quality product.”

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“Great bed and great customer service would definitely recommend”

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“Excellent service and quick delivery. Follow up enquiry much appreciated.”

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“Good communication throughout, and Leanne was very helpful. Not easy to find these products in the UK, so I was pleased to find a company with such a good offering of these beds.”

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“Provided an excellent customer journey and I always highly recommend them to others.”

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“Build quality superb, a few dings and marks to facing but other than that OK. Took a while to get here but with covid and import not surprised. Then waiting at my end, nothing to do with hideaway beds, for joiner to build.”

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Hi Steve, Thank you for your feedback and we apologise you were not completely satisfied with your order from us. We do send each customer a customer declaration form to advise what to do in the event they receive damaged items, which can happen from time to time when dealing with transporting furniture and cabinetry. If reported to us we could have arranged replacements at no cost to you. We also apologise that your order was delayed, the last 2 years have seen us face many logistical challenges with importing goods, but we do our best to keep our customers informed of any delays and we hope this was the case with your order. Again thank you for your feedback and we are pleased you were happy with the build quality.

“Good quality, no fuss, easy to assemble. Mum uses a 2” good quality foam mattress which she finds perfectly comfortable to sleep on or for an afternoon nap, and also means we could mount the bed very close to the wall. Would recommend. Thank you”

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“From Technical to Sales, Excellent service all round”

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“Outstanding Customer Service, can't recommend Hideway Beds enough. We keep coming back and every time we make a purchase we can rely on Michael to give us sound advice. The Rowe Family, Cornwall.”

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“We are delighted with our Hideaway purchase. It was delivery quickly and efficiently and is not incorporated into a beautiful unit. Its ease of operating is brilliant for Mum who has some strength issues.”

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“superb service from advice through to dispatch. product excellent, sturdy and veru comfortable”

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“Very nice bed.”

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“Used them a couple of times and very happy with the product and service. Would definitely use again.”

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Hideaway Beds is rated 4.9 based on 230 reviews