Hideaway Beds Reviews

Name: Hideaway Beds
Address: Unit 1, ERC, Plympton
Rating: 4.90

4.9 Rating 230 Reviews

98 %

of reviewers recommend Hideaway Beds

4.9

Based on 230 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Hideaway Beds:

Established for over twenty five years, Hideaway Beds pride themselves on supplying innovative space saving furniture and delivering excellent customer service, which is why they have built the reputation as the UK’s premier wall bed specialist.

Hideaway Beds work with many furniture manufactures, joiners, architects, interior design practices and retail customers all over the UK and abroad to supply space saving furniture and wall bed mechanisms for both domestic and commercial application. They operate from a distribution centre in Devon where many products are available for next day dispatch from stock.

Visit Website

Phone:

01752 511111

Email:

info@wallbeds.co.uk

Location:

Unit 1, ERC
Plympton
PL7 4JH

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Hideaway Beds 5 star review on 2nd September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product, easy to install. Seller very helpful and with good communication. Would definitely use again.”

Helpful Report

“Item exactly as described. Perfect in spare room/office for guests. Would be good if there was a lock to prevent the bed, once down, not rising up if no weight on it. Ideal space saving device.”

Hideaway Beds 5 star review on 3rd February 2022

Helpful Report

Thank you very much for your feedback. It looks like you have our Next Bed installed. If the bed is not staying level to the floor when there is no user weight on it, you may have too many springs installed in comparison to the weight of the mattress, as the mechanism is designed to counter balance based on the number of springs and mattress weight. A lighter mattress would require less springs to be installed. Hope this helps.

“The bed was a good price and well built. It took a while to assemble it, but we've been using it every day now for a few weeks and it works fine.”

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“great support, very efficient process and administration, delivery exactly as promised.”

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“I initially contacted the company via the chat to ask for some information. Both the chat facility and response from Michael Downton were comprehensive and quick enabling me to choose the best product for me. Michael then contacted to arrange a suitable delivery time and kept me updated throughout. The product arrived as planned is excellent quality and using the paper instructions and videos was easily installed in an evening. Extremely happy with all aspects of my experience with the company and product and would thoroughly recommend.”

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“Superb bed, easy to fit. Exactly what we wanted. I would recommend them to everyone.”

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“Excellent customer service and communication. Bed is good quality and works really well.”

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“Great service and helpful advice.”

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“Very solid fold up bedframe with clear instructions. We now have both a guest room and a craft room in one”

Hideaway Beds 5 star review on 2nd February 2022

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“I'm not sure if the bed has been used yet as it's in an on-call room, but it was easy to install and seems to be very solidly built.”

Helpful Report

“Excellent experience dealing with Hideaway Beds. I cannot recommend enough. It was delivered very quickly and we're so impressed with the quality. Fitted our needs perfectly and we've got a spare bedroom back. Significantly cheaper than an extension to get the same space. Wish we had done it earlier. We've already used it a handful of time with guests and all have commented that they wouldn't have know it wasn't a standard bed.”

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“excellent service, great advice, quality product.”

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“They did what they said they were going to do. Smooth service. Good product”

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“The service was second to none. Communication good at all stages.”

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“Great service from start to finish. The bed I got is amazing and fits perfectly in the room.”

Hideaway Beds 5 star review on 26th January 2022

Helpful Report

Thank you so much for your feedback, we are so pleased you are happy with your purchase and it looks great in your room.

“Absolutely fabulous service. Super bed. Delighted with it. Highly recommend!”

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“The staff were brilliant, helped me with questions at the time and after purchase. I knew what I wanted so they were able to match my requirements with what that had to sell. Fantastic”

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“excellent service. When I enquired the bed was out of stock. I was kept informed when the bed would be available and was delivered very quickly. This has transformed our office/spare room into an office/guest room with a proper bed. The room is quickly transformed into a bedroom.”

Helpful Report

“We bought the Next bed because we just couldn't afford for our bedroom space to be taken up with a bed all the time - and it has been an excellent decision. Hideaway Beds were great to deal with, the bed arrived exactly when they said and worked just how we expected. I was a little concerned that a bed that is largely metal might creak when you sit on it or roll over, but it is completely solid.”

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“fantastic and sincere customer service! bery helpful and friendly company. the bed itself is excellent and easy to install. would highly recommend them!”

Helpful Report

Hideaway Beds is rated 4.9 based on 230 reviews