Hideaway Beds Reviews

Name: Hideaway Beds
Address: Unit 1, ERC, Plympton
Rating: 4.91

4.9 Rating 238 Reviews

98 %

of reviewers recommend Hideaway Beds

4.9

Based on 238 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Hideaway Beds:

Established for over twenty five years, Hideaway Beds pride themselves on supplying innovative space saving furniture and delivering excellent customer service, which is why they have built the reputation as the UK’s premier wall bed specialist.

Hideaway Beds work with many furniture manufactures, joiners, architects, interior design practices and retail customers all over the UK and abroad to supply space saving furniture and wall bed mechanisms for both domestic and commercial application. They operate from a distribution centre in Devon where many products are available for next day dispatch from stock.

Visit Website

Phone:

01752 511111

Email:

info@wallbeds.co.uk

Location:

Unit 1, ERC
Plympton
PL7 4JH

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Hideaway Beds 5 star review on 6th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What a wonderful company. The service I received from Michael Downton was excellent. I cannot wait to do business with Hideaway Beds again.”

Helpful Report

“We had a great experience from start to finish ordering from Hideaway beds, the team kept us updated every step of the way with regular delivery updates via email and text message. Delivery was straight forward and the boxes were handled with care. Assembly wise, we had no problems and the main carcass was quick to assemble. The main part to remember is if your floors and/or wall is not level to pack these out so the unit sits as level as possible. Overall we are really pleased with our Hideaway bed, our son reports that the bed and mattress is really comfortable.”

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“Truely excellent company to deal with - the staff are professional and incredibly helpful, and always called back when they promised to .... They managed to get the bed frame delivered within 2 days in ample time for pre-christmas assembly which I found very impressive. I bought a UK double Next Bed frame and I had worried it might be a little rickety, but the base and mechanism are really well designed and very solid - it feels like sleeping in a normal bed, with no rattles or movement. The bed mattress is 25 cm deep, and the folding mechanism worked absolutely fine with that. Great company and well-designed, solid product - totally recommend”

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“The communication with Hideaway beds was first-class, with lots of advice and help with the ordering. Delivery was quick and timely and the construction was straight forward and easier than expected. The bed has transformed my daughters (small) bedroom into a useable space and folding the bed away couldn't be easier for her and takes seconds. If you have a small room and are short of space, this is the solution and is highly recommended.”

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“I would highly recommend the NEXT bed. Arrived on time and the bed mechanism is excellently made so sturdy highly recommended.”

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“Dear Hideaway Beds . Since our musician client wanted the ability to work from home this was an excellent intelligent living solution .We love your pull down bed which has made a small bedroom a super flexible study space during the day. Thanks for resolving the small issue with the damaged panel so quickly. Regards, Matt Keeler-KSKa Architects Director”

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“Very good product and I am very happy with it”

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“Great service . Always happy to helpthere customers”

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“We have revised our review on Hideaway Beds due to their kind offer of replacing the ill fitting mattress with the correct size, free of charge. They have acted in a professional and fair manner we can now confirm that we have been happy with all aspects of their customer care . The product was as described and of good quality and delivery was on schedule . Since our initial complaint they have resolved our issue and have been very helpful and professional. We can highly recommend this company.”

Helpful Report

Hi Mary, We appreciate your amended review and we are glad you are happy with the resolution offered. It is important for us to get any feedback positive or negative, as it helps us improve the service we provide to future customers. By you highlighting this issue we will be able to keep our customers better informed before purchasing. Regards Hideaway Beds

“Excellent service and quality item.”

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“Great company very helpful fantastic mattress”

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“Dealt with Hideaway Beds on a number of occasions over 3 years and their customer service is excellent. Prompt replies to mails and queries. How it should be. Thanks HB.”

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“Amazing service - brilliant product - lovely company!”

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“Excellent service from my original enquiry, delivery of the bed and follow up. Very pleased with the hideaway bed which is surprisingly comfortable and easly to take down and put away.”

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“Fantastic product. Great instructions and easy to put together. Friendly and helpful customer service”

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Thank you for your feedback Susanna, looks great.

“Wonderful experience Michael was so helpful and the whole process was clear and concise.”

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“Both Michelle & Leanne were very helpful”

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“Great range of beds and accessories. The sliding library is a stylish way of hiding the bed, and the desk attachment is a clever idea to complete the home office.”

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“I would recommend this bed and company”

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“Customer service was first class from first phone call through to delivery.”

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“Really happy with my order, very comfy and quick delivery. Staff were very helpful.”

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Hideaway Beds is rated 4.9 based on 238 reviews