RSK Hi-Line Reviews

Name: RSK Hi-Line
Address: Brookfield Yard, Tedburn Road, Exeter, Brookfield Yard, Tedburn Road, Exeter, Devon
Rating: 4.93

4.9 Rating 312 Reviews

99 %

of reviewers recommend RSK Hi-Line

Company Reviews

Metrics

Info

4.9

Based on 312 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About RSK Hi-Line:

Established in 1998 we are one of the UK’s leading arboricultural companies. We are a family owned business, employing over 250 people, from apprentices to consultants, delivering professional, safe and cost effective solutions in all areas of arboriculture, grounds maintenance and associated services.

Visit Website

Phone:

033 345 678 86

Email:

quotes@hi-line.co.uk

Location:

Brookfield Yard, Tedburn Road, Exeter,
Brookfield Yard, Tedburn Road, Exeter
Devon
EX4 2HD

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RSK Hi-Line 5 star review on 20th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A fantastic customer experience from Josh and the team. From initial call out to oraganising multiple partners, including utilities and a crane, to remove an extremely hard to get to Ash tree. Also cleanly logged and woodchip deposited at my allotment as requested. Would highly recommend without hesitation.”

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“Great response time from start to finish - good communication - friendly efficient assessment and crew - respected property and left a clean and tidy drive. Very happy with the work.”

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“We have been using Hi-Line for over ten years and they never disappoint. The office team, surveyors and the folks on site are all first class. A special mention to Harry, Jackson, Bruno, Tom and Fergus who coped with some challenging conditions on our last job to deliver some very neat and tidy work. Please keep it up!”

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“brilliant service from start to finish . Delightful people to deal with and great communication and seriously nice people . Great job done as per agreed spec .That includes office staff . Would definitely recommend .”

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“Excellent, friendly and efficient service. Very clean job with no mess left behind. Would definitely recommend and use again. Thank you Hi-Line.”

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“Extremely efficient and helpful, if also extremely expensive!🥴 With special thanks to Giles. Barbara Dunball.”

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“Brilliant job undertaken recently. Highly recommend.”

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“We had a good experience with Hi-Line. They pruned our trees in line with what had been discussed and were polite and efficient.”

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“Very good job and came when we asked thank you”

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“Jackson Hunt and Theo Field did an excellent job. The hornbeam was trimmed of its 2 mtrs to clear the overhead wires and more importantly the pruning left a beautifully shaped tree. All three activities the prunning, the removal one a field maple and the pollarding of the other were done tidily and efficiently. I am also extreemly pleased to report that they managed to do all the work with minimal damage to the garden - no mean feat I assure you in this denslet planted garden. Clearing up also thorough. An allround successful day.”

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“Did not fully clear arisings and failed to take away/stack larger lengths of heavier timber”

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Mr Ricketts, Thanks for sharing your feedback and for letting us know about your concerns. Your feedback helps us do better. We’re sorry that our services do not match your expectations and what was original agreed onsite. This is not something we are used to hearing and we’ll aim to resolve the issues you have raised and do better in the future. Hi-Line set a high standard within the arboriculture industry and for ourselves, and we’re sorry to hear that this has not been met in your interaction with our business. We apologise again for any inconvenience caused and assure you that we will address this matter with our team. Your input helps us improve our services further, and we are grateful for your honesty. A contracts manager will be in touch with you shortly, to discuss the issues you have raised and provide a solution. Many thanks the Hi-Line team

“On time and completed work exactly as specified”

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“The service was first class from the very start. The mem who worked on my property were very professional, very polite and in general nice guys who I could trust in every way. I will be using them again very soon hopefully with the same gang of men.”

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“Great service :)”

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“Excellent service as ever. Bob is very efficient and the team carry out their work to the highest standards, on time.”

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“Great company. Professional, polite and thorough. Would recommend.”

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“The men were very courteous and professional they finished the job on time and left no mess.”

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“Quick and efficient from start to finish”

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“The tree surgeons Harry and Bruno did a very good job in terrible wet westher.”

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“Excellent work done on my trees. Workers very helpful and co-operative. Good tidying up afterwards. Have used Hi-Line for years; will continue to do so.”

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RSK Hi-Line is rated 4.9 based on 312 reviews