“When I had a query about delivery, I got to speak to a lovely human being which is something I value highly. The item I ordered is beautiful and arrived vie Royal Mail without any issues. I couldnt fauly my experience one bit. Thank you.”
“Dear Stewart, I bought your beautiful silver toothpick for my friend’s 80th birthday and she was so pleased with it. Even if she doesn’t use it she can wear it on a chain. Jacqueline Lee.”
“We were really pleased to recieve the silver monogrammed box within 23 hours of ordering it. It was a special present to our daughter to celebrate her wedding. She was delighted to recieve it.
The quality and workmanship of the silver box and the engraving was excellent.
Thank you.”
“Purchased this bangle around a month ago which showed up in 2 days. This bangle was to replace another type. I decided on the childrens one '160mm' and the fit was perfect. Bangle is very light weight and easy resizable to put on and remove. Bangle can be worn by both men and women.”
“Unfortunately, we were not happy with the order as the crystal decanter we purchased as a present to our friends arrived with the silver engraved top not glued properly with glue residues everywhere and a dent in the silver top.
As we were pressed for time, we decided to give it our friends, who will try and sort/glue the silver top elsewhere.
it is a shame as the decanter itself is beuatiful but this experience spoiled the whole thing.”
Hi Serge
Thank you for your email and recent order.
We apologise that there was glue residue on the decanter and the top has a dent in it.
We would kindly ask if your friends can return the decanter to us , we will be able to sort this out for them. Our returns address is on the paperwork with the order, P O Box 639 Walton on Thames KT12 9GN
Please accept our sincere apologises for any inconvenience caused.
With many thanks Hersey Silversmiths
