“I was sent the completely wrong product (different design & colour) and it took 3 days to receive any response to organize my replacement. I wasn’t refunded the delivery charge and was told to dispose of the original product myself.”
Hello Claire,
I'm truly sorry to hear about the mix-up with your order. I appreciate you bringing this to our attention, and please know that your feedback is invaluable as we work to improve. One of our team members will reach out to assist you with the next steps.
Thank you for your understanding.
- Jasmine 💖
“I bought handles for both my bedrooms which were sturdy - good weight and great designs - I would have no hesitation in purchasing from them again . Great products”
“I received my wardrobe door handles and they are absolutely gorgeous. They look and feel very luxurious. The perfect style to suit my wardrobes. Very pleased with them. I wouldn’t hesitate to purchase from this company again.”
“It’s hard to find quality with today’s way of shopping online, however from first seeing a Hendel & Hendel advertisement, the whole experience has been first class from product to Service.
I will highly recommend you.
Thank you”
“Fantastic customer support. We ordered a set of handles but unfortunately there was a slight imperfection on one of the brackets of one of the handles - it was a slightly lighter shade of brass compared to all others. After enquiring with Handel & Handel what they could do we were immediately sent a replacement handle with a matching colour. I very much appreciate the quick turnaround, clear and timely communication. Superb customer service we will certainly order from H&H again. Greg”
“Ordered some handles and while they weren’t the right tone we needed, they were fantastic quality and Hendle & Hendle were great about the return process.”
“Second time I’ve ordered handles and once again, I’m not disappointed with them. Look fabulous on a standard set of Ikea Malm drawers and Pax wardrobes.”
