Roberts & Denny Reviews

Name: Roberts & Denny
Address: Axis House Thames Road Crayford, Crayford
Rating: 4.97

5.0 Rating 469 Reviews

100 %

of reviewers recommend Roberts & Denny

Company Reviews

Metrics

5.0

Based on 469 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Phone:

01322310055

Email:

kent@helpusmove.co.uk

Location:

Axis House Thames Road Crayford
Crayford
DA1 4SL

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Roberts & Denny 5 star review on 8th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was in the process of renovating my new house and thought that I would order a sofa from DFS before the renovation was finished. The delivery date was 2 months later, which suited me at the time. As the delivery date loomed, it was obvious that the house was not in a state to receive the delivery of a new sofa. DFS were unwilling to delay the delivery, which caused me a big problem………….That was until I spoke with Ali from Roberts & Dennys regarding their storage facility. Ali was very helpful, as he was experienced in such issues and suggested that I request that DFS deliver the sofa to directly to the storage location, which was easily done. As I was not at the storage venue in person, the Roberts & Dennys staff where able to inspect the sofa on delivery for any damage. Once satisfied that it was in perfect condition, they placed it in storage. I received a call from Seda, who updated me on the storage of the sofa. I was told that I could give them a couple of days’ notice of when I was in a position to receive the sofa, which they would be able to deliver during a time of my choosing. A few weeks later, I called the office and they were very accommodating to my requirements. They arranged to deliver the sofa on the date and time period that I requested. The communication on the day was excellent. I received a call in the morning to confirm that the delivery would be as planned and another call by the delivery team, who informed me that they were on their way. A team of 3 people delivered the sofa as promised and managed to get it through a narrow front door with no difficulty. Overall a very professional outfit, who I would definitely use again and recommend to anyone wanting storage or in the process of moving house.”

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Posted 7 years ago

“Robert's and denny's move from us in 08/12/16 the team of lads who arrived were excellent , quick , careful and efficient, nothing was too much hassle for them and made the move stress free , can't recommend them highly enough .mr and mrs smidmore”

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Posted 7 years ago

“Lovely guys that did the move,nothing too much trouble and even at the other end at the new house there was a delay in completion, they were very patient.”

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Posted 7 years ago

“Roberts and Denny's Kent moved us and done an excellent job with an excellent team. I would recommend this team to anyone looking to move as they took away all my stress and worries and couldn't do enough to make the move go smoothly. Many thanks to all the team Mr & mrs Evans.”

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Posted 7 years ago

“Cannot thank them highly enough. Saved me when removals let me down. Lovely helpful staff. Can't rate highly enough. 5 stars ?”

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Posted 7 years ago

“We were recommend Roberts & Dennys through friends and am so very glad we were. The team were brilliant and so helpful right from the beginning. We had to use the packing, storage and delivery services, spanning over a month and it was done with true professionalism and organisation. Every item of our furnature was immaculate and all items return in mint condition. The packing was also done in a logical way making our move much smooth. Everyone was really friendly and so efficient. "Absolutely spot on" is the term my partner used. They wouldn't let us help at all which made the process much less stressful. The prices were great for a London and Kent company. Which was a bonus too! We will 100% recommend them to friends and family! Great work guys.”

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Posted 7 years ago

“This is the third time my family and I have used the services of Robert and Denny's removal. We keep going back because the removal team are superb and fast. True professionals! They deliver with a smile, no job is too big. On this third occasion, Friday 18 November 2016, they arrived on time, as usual well prepared and ready to deliver. It was like clock work with a smile. I've been worried about my fridge and if i will ever get it out of this flat. It was a struggle to bring it in - in the first instance. They got the fridge out with so little space to manoeuvre also managing two flights of stairs - I don't know how they managed it, but they did! I'm well pleased and relieved. Thank you all and Clare at the office who also put up with my early morning emails and responding to every one of them. Keep up the good work all, you are true professionals.”

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Posted 8 years ago

“A seamless simple process! Right from the estimate and survey, through to the office staff and the removals team - a totally professional and friendly service. No hidden extras and everything explained. Removals team were on time, neat clean and nothing was too much trouble. They made it all seem so easy. I would highly recommend Roberts and Dennys to anyone who is moving house. Thank you to Sam and all at Roberts and Dennys”

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Posted 8 years ago

“Super Sam and his team did a grand job last week , moving us to Bexley. Very professional and thorough. Thanks to Alan for helping keep my head above water. !! They don't even stop for tea ????!!!”

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Posted 8 years ago

“Generally happy with the service and the guys although we have since noticed that a few items of furniture were slightly damaged during the move. It would have been better if this was pointed out at the time if noticed...”

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Posted 8 years ago

“I called Robert and Dennys for a quote and after a visit from Ali, they came back with a reasonable quote and suggestion that I call once the contracts had been exchanged. Exchange took place on a Tuesday and completion was due on friday, which was very little time to pack and move. I called Ali whom was very accommodating and juggled things in order to help me out. The guys turned up 8am on the button and within two and a half hours had all my belongings on the truck! I collected the keys to my new house, called the guys and in no time they were outside unloading. All done by 2.30pm. Not one breakage and nothing missing! A big thank you to all the guys for a wonderful service! They were all friendly, polite and hard working! If anyone is considering using this company, I for one would take up their services again in a heart beat! You would struggle to find better!”

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Posted 8 years ago

“My moving day was the least stressful part of my entire house sale process. The guys arrived promptly in the morning and they were very efficient, courteous and friendly. They made light work of getting everything out of the house, taking care with all items and ensuring there was no damage to my walls and paintwork etc and in no time at all I was packed and on the road. They arrived shortly after me at my destination and wasted no time in unloading. I gave direction where needed for items but they said they were happy to move anything that I wanted to anywhere else if I changed my mind. The day went fantastically smoothly, the guys were lovely and I'd recommend Roberts & Denny's to anyone. Thanks for a hassle-free move!”

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Posted 8 years ago

“Very happy with the service. Removal men were friendly and helpful, especially Dave! Office staff excellent as was Ali. I have recommended to others and I would also use again.”

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Posted 8 years ago

“Excellent service from the first contact until moving day. Friendly and helpful staff at the office and over the phone, good quality boxes, competent movers (and plenty of them too!), who provided everything we asked for and were organised to deal with our non-standard sized boxes. The toy truck for our son was a nice touch too! Would definitely recommend”

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Posted 8 years ago

“Wonderful service. Packed on first day and moved the next. Out by 1 as promised. The lads were amazing, hard working and efficient! Have already recommended them to a good friend for an upcoming move”

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Posted 8 years ago

“The Roberts & Dennys’ team provided a professional, conscientious and polite service for our long distance move from Belvedere to Warwickshire. From our experience, they are a quality removals firm and highly recommended.”

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Posted 8 years ago

“I just wanted to write personally and thank Roberts and Denny’s staff for making our move stress free. From the gentleman who came out to do the original quote, to the lovely ladies on the phone when ordering boxes and bubble wrap but more particular your wonderful removal men – your made our move hassle free. Having moved 4 times and never using your firm before, moving day has always been dreaded and stressful. To say that this move went well is a understatement. The removal men were courteous, organised, funny, helpful, professional and very very bloody good at there job (Not one breakage, scratch or problem!). They each went out of the way to get things done and get things done right – they are a credit to your firm. Please do not hesitate to give my name and telephone number as a reference to your firm. Regards, Mr and Mrs Davis”

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Posted 8 years ago

“Fantastic from start to finish. Can thank Ali and the guys enough for their professional friendly service from start to finish highly highly recommended”

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Posted 8 years ago

“I would highly recommend Roberts and Denny's. We moved from an extremely busy road which they had to cross numerous times in rush hour and the guys just got on with it with great efficiency and good humour. They worked quickly and always asked if they were unsure of anything. The next day they were waiting for us at our new home on the Isle of Wight and once again worked very hard to make sure everything went smoothly which it did. Another positive is that they are very competitive with regard to pricing and I'm sure they get a lot of work because of this.”

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Posted 8 years ago

“The crew we had could not have done more for us.They were courteous, friendly, unbelievably efficient and so helpful. They made moving stress free and actually enjoyable though we were terrified at the prospect. From start to finish, Roberts & Denys really got us moving! A big thanks to you all!”

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Posted 8 years ago

Roberts & Denny is rated 5.0 based on 469 reviews