Roberts & Denny Reviews

Name: Roberts & Denny
Address: Axis House Thames Road Crayford, Crayford
Rating: 4.97

5.0 Rating 469 Reviews

100 %

of reviewers recommend Roberts & Denny

Company Reviews

Metrics

5.0

Based on 469 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Phone:

01322310055

Email:

kent@helpusmove.co.uk

Location:

Axis House Thames Road Crayford
Crayford
DA1 4SL

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Roberts & Denny 5 star review on 8th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service from start to finish. Ali (the boss) surveyed our previous house, talked us through the move and their services, gave us sound advice and provided us with a competitive quotation. On the day of the move, the removal team (Callum, James and Steven) were punctual, polite and careful with their work. James in particular talked us through what they were intending to do and how - this put my partner at ease as she was nervous about the move. Callum and Steven worked like a pair of troopers and both had good personalities which made the whole move much easier. Another team from the firm helped when unloading our belongings at the new property - they were all very polite and careful with our belongings. There was no rush in the unload; every item that the team brought in, they wanted to ensure that it was placed in the correct position in the correct room. Ali also called us twice in the day (after the load and after the unload) to ensure that we were happy with the service, not something that I have experienced with other removal services providers. All in all, top notch service from a local family run business at a competitive price. I would recommend these guys everyday of the week.”

Helpful Report

Posted 7 years ago

“Ali came to our house and gave a price which wasn't the lowest or highest we'd received, but he came across very professional and, after checking the reviews R&Ds have received, we decided to go with them. It turned out to be a great choice. On the day the team turned up in force at 7.40. They emptied our house in about 2 hours, all the team were extremely friendly, polite and hard working. At the new house, any little problems (parked cars, reassembling beds etc) were swiftly dealt with by the Ali & the team, which meant a day that could have been a stress filled nightmare actually passed pretty smoothly. So we owe all the Roberts & Dennys team (including Claire in the office) a huge thank you for the hard work they put in. We have already recommended them to friends about to move and will do so for anyone who asks!”

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Posted 7 years ago

“Hard working, friendly team who made our moving day feel really special and went out of their way to make sure we were happy and stress free. Thanks guys.”

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Posted 7 years ago

“From the initial survey to the final box at the new house, everyone I spoke to was really professional, polite and friendly. The move was quite stressful but I had so much confidence in the lovely R&D team helping me, I didn't need to worry about them at all. They were really understanding when the completion got delayed. Even though it was a crazy hot day, they always had a happy smile on their faces.”

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Posted 7 years ago

“Superb team of fellas, couldn't care more about your stuff and where you want it put it your new home, great company”

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Posted 7 years ago

“Could not recommend this company more!!! The boys were great!! Claire in the office is always on hand to answer any questions you have. On moving day, they arrived early and were all packed in 45 minutes. All the guys were so efficient and so careful with our stuff. We hadn't moved house before and they explained the whole process with us and we're so patient when things were delayed. Unpacking was just as quick as they had packed up the house and nothing was too much trouble, we even had a laugh along the way!! I won't use anyone else next time i move. Fantastic company, great teamwork and they made the whole process so painless. Thank you so much!!!”

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Posted 7 years ago

“It's class service from start to finish, James Steve and Dan were fantastic, they arrived very prompt at 8.00am And started loading the removal vans straight away. Care was taken with our pictures and other delicate items. The unloading at our new property was just as swift and organised. Would recommend Roberts's & Dennys to anyone moving home.”

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Posted 7 years ago

“Very helpful & professional, made our house move so easy from first appointment to the unpacking. Highly recommend Roberts & Denny's Kent.”

Helpful Report

Posted 7 years ago

“They turned up when they said they was going to be there. They was careful with the items that were fragile. Everything was fine on the day”

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Posted 7 years ago

“Staff were friendly and polite, arrived early and cleared the house in record time. Went out of their way to load/unload carefully and quickly.”

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Posted 7 years ago

“Highly recommend this company, very proffessional and friendly. Forget the rest gonwith these”

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Posted 7 years ago

“I asked for someone to send me a superhero to help me move - Roberts and Denny's sent me a whole bunch of them! Fab, organised, hard-working and super-polite, they had me moved in four hours and really saved the day! Thank you guys xx”

Helpful Report

Posted 7 years ago

“They were very flexible with the booking and did everything they could to help with problems I had with completion. There staff were friendly and professional at all times. The removal guys were great at getting large things out of small places. I think some magic may have been involved. They were efficient, clean and tidy and a pleasure to have around at a stressful time.”

Helpful Report

Posted 7 years ago

“Competitive price, office staff very helpful. Arrived on time, cheerful hardworking staff. A good service meant our moving day went very smoothly.”

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Posted 7 years ago

“Best decision we made was to use Roberts and Denny's in June 2016. Sorry for the delay in giving you a testimonial. From the initial phone call to the moving day, we were so impressed. The removals team were so professional and friendly. We had a lot to deal with; we moved when I was 8 months pregnant with our third child so we were very busy and needed help as we had to move everything on our own. The office staff were also fantastic and were available to answers any questions we had. The price was reasonable and the customer service excellent. I only recommend your company for local removals to friends who asked who we used and wouldn't use another firm. Thank you for all your hard work. Keep it up ! Best wishes Nicola and Ray Halliday”

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Posted 7 years ago

“Excellent service, punctual and very careful of our possessions.”

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Posted 7 years ago

“Brilliant brilliant team. Polite and professional. From the packing service to the delivery of the items, there was care and efficiency. We were unable to get our keys until late in the evening, so they stored our stuff and were back the next day very early . Again, they were polite, courteous and were willing to go the extra mile. They were also wiling to move our sellers at the very last moment. Excellent services from a well managed company. Definitely, would recommend them to others.”

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Posted 7 years ago

“What a brilliant team. Made the move from Kent to Norfolk look so easy. Hardworking, polite.....a real asset to the firm. I would recommend Roberts and Denny's everytime. First class workforce.”

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Posted 7 years ago

“Booked Robert & Denny's a couple of weeks before our move, Ali came round to survey our property and to give us a quote and advice, also told us not to dismantle any beds/wardrobes as his guys would take care of that on the morning of the move. He also had boxes delivered to us beforehand. On the day of the move, the guys turned up at 8am with two vans, I thought they would never get all our property in them but amazingly they got everything in, including our garden furniture and flower pots. They were very professional and so organised and I had no breakages! What I thought would be a stressful day turned out to be anything but. We actually had a good laugh with them. I would definitely recommend Ali and his team, they were 1st class. Thank you so much for making our move a pleasant and stress free one. The Gardners.”

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Posted 7 years ago

“Roberts and Dennys were excellent from the first contact to the last. They were all very polite, careful and hard-working. I would recommend them to everyone.”

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Posted 7 years ago

Roberts & Denny is rated 5.0 based on 469 reviews