Roberts & Denny Reviews

Name: Roberts & Denny
Address: Axis House Thames Road Crayford, Crayford
Rating: 4.97

5.0 Rating 469 Reviews

100 %

of reviewers recommend Roberts & Denny

Company Reviews

Metrics

5.0

Based on 469 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Phone:

01322310055

Email:

kent@helpusmove.co.uk

Location:

Axis House Thames Road Crayford
Crayford
DA1 4SL

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Roberts & Denny 5 star review on 8th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They moved us today (16/3/21) we could not have asked for a better team,they were great, very, very helpful, nothing was a problem and constantly asking if we needed anything rearranged it was no problem. Thank you Sam and his team today. Regards Tony Hollington.”

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Posted 3 years ago

“Wow! What a stressful time it is to move, but the wonderful lads at Roberts & Dennys ensured our day ran smoothly and calmly. Sam arrived with his team and he went through everything with us very efficiently and in an extremely professional manner which put our minds at ease that we were in good hands. The team worked so hard but remained polite and friendly at all times, so thank you for that, it was much appreciated. Would highly recommend 👍”

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Posted 3 years ago

“Roberts and Denny are an amazing team! We had a great bunch of lads , Steve,Tom,Frank& Jordan helping us to move home. They were absolutely amazing from start to finish , nothing was too much trouble for them , we had a huge amount of boxes to move but they took away all our worries. They were very polite and respectful! The ladies in the office are very friendly and helpful with all the dates changing , not once were they impatient. We would thoroughly recommend them again and again GREAT WORK GUYS cannot Thankyou enough 10/10”

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Posted 3 years ago

“We received brilliant service from this company. The ladies in the office were always helpful as we had to change the date of our move 3 times due to very difficult buyers so the build up to moving had been very stressful. Jack and Ellis packed all our belongings very carefully and were very friendly but professional. My prized possession, an upright piano, was also moved safely. Extra men came to help with loading the lorry to get us out of our property in time. The following day when we moved into our new home, 120 miles away, the lorry turned up at 8.00a.m. and they had completed unloading by 1.00p.m. We would definitely recommend this firm for helping to ease our stress at a very difficult time.”

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Posted 3 years ago

“We moved on the 22nd Feb with Jason and his team. We couldn’t fault them from start to finish. Incredibly dedicated, polite and chirpy - this was needed on such a stressful day. They were well organised on both sides of the move and went out of their way to help move our possessions and animals (their cages) safely. We couldn’t recommend them enough. Thank you so much!”

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Posted 3 years ago

“Amazing service. Friendly and professional. James, Jack, Stephen and Jordan were an absolute pleasure to deal with. Will most certainly use Roberts & Denny for any future moves.”

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Posted 3 years ago

“Don't touch this company. They never get back to you are when it comes down to it dont price match! Unprofessional and misleading.”

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Posted 3 years ago

Hi Nigel We are sorry we couldn’t price match with another company but it’s a very tough industry to be able to compete with every small company especially when comparing certified removers to man and van. We try to keep our costs as low as possible and in line with other certified removers that operate not only Luton vans but a fleet of lorries which costs a considerable amount to just keep on the road. We also wouldn’t offer a cash deal as again we are vat registered so it is not in our interest to offer cash deals. We wish you the best of luck in your new home.

Posted 3 years ago

“Roberts @ Denny moved us from Bexley, Kent to Freystrop, Pembrokeshire. The move was flawless and hassle free for us. The organisation and the staff were friendly, polite and couldn’t do enough for us. We would highly recommend them as we were delighted and an excellent job well done.”

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Posted 3 years ago

“We were unable to find any removal companies to help on the day we needed - including Roberts and Denny’s - because it was so last minute. However, Ali made it work ensuring they could help in some way. They were able to supply us with a smaller vehicle and 2 guys who also helped load another vehicle we hired. The guys, Sam and Eren, were amazing and worked non stop. They were friendly, professional and did not stop all day. Clare in the office was also really helpful and and friendly. Thank you Sam, Eren and Roberts and Denny’s!”

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Posted 3 years ago

“The service is second to none. Called them up out of the blue after getting a quote months before and they booked me in super easily and the staff on the phone where always very friendly I believe I spoke to Clare more than anyone. We ran out of boxes and needed more at short notice and they were more than happy to provide them (included in my price). Called me the evening before my move to tell me the guys would be there between 8-9, they arrived around 7:50 so nice and early to start. The guys who came to do the removal were Sam and Eren and they really were brilliant. They did everything for us, we felt like we were not doing enough to help but they just got on with it and considering there were only two of them they did everything very quickly. Due to a family emergency the previous evening we didn't take the bed apart and we asked if they would do it, we offered to pay more but they understood the situation and were more than happy to help us. The only thing that slowed them down was the sofa as it was hard to get out of the flat but they didn't give up and after much struggling they managed it (it was too big for the doorframes it wasn't anything to do with them). Once it was all packed up they went off to the storage unit and because of a delay with the key hand over we got held up. I felt confident enough to let them continue without us being there and by the time we got there most of the van was empty. In all they were slightly more expensive than a few other companies id asked (I didn't ask the big national companies so they might have been around their prices), but from the moment I got the quote I felt very happy using them and they are WELL worth the extra as they did everything for us and nothing was to much hassle Would 100% recommend them and if my new property was closer to them I would consider using them again.”

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Posted 3 years ago

“We used Robert and Denny on January 15th - really efficient hard working professional service highly recommend them if your moving great price as well. ⭐️⭐️⭐️⭐️⭐️”

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Posted 3 years ago

“everyone!”

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Posted 3 years ago

“I decided on Roberts & Dennys for our move on the basis of previous reviews, competitive prices but overall the communication. From the booking through to the move, the whole team were friendly, helpful, hardworking and, I might add, full of humour on the day of the move - what a great team! Ali was there on the day of the move. Our move ran slightly late (our fault totally!) but they pulled out all the stops to get everything in with the least stress. What a great team this company has! Can't recommend them enough”

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Posted 3 years ago

“I wouldn’t hesitate to recommend Roberts & Denny to move them. The quote was competitive, and the whole experience was made effortless by the brilliant team of guys who moved me, and did my pack for me.... I would have happily paid double for that service, which was efficiently done,and with good humour, given there were 24 metres of books to pack ! Thank you so much for making my move so stress free......a simply brilliant service.”

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Posted 3 years ago

“The guys arrived on time, were cheerful and happy, even though it was a rainy morning in December, very close to Christmas day! They got on with the job, diligently and carefully. Polite, and friendly at all times, and wore masks, and kept a social distance at all times. Never complained or found anything too difficult to do, even when I had certain problems to do with packing or dismantling and reassembling large items in the new property. Everything was left clean and tidy in both properties, and placed exactly where I wanted my possessions, in the new place. Even though they were careful, and took thier time, we were done in a matter of a few hours from start to finish. I would definatley recommend them to friends, family and anyone else, for a hassle free smooth moving process! 11 out of 10 stars!”

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Posted 3 years ago

“I cannot recommend these guys highly enough. Nothing was too much trouble , there were numerous glitches and delays on the day caused by the person we were buying from, that meant we had to move in whilst they moved out. Our removers didn’t moan or complain , they were still happy, friendly and carried on going way above and beyond to help. All of this was made even more meaningful because I was called away with work at the last minute meaning my wife had to move on her own . It’s worth noting that the ladies in the office were also fantastic from start to finish. I would highly highly recommend”

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Posted 3 years ago

“Ali (Manager) and team were fantastic. The vendors left some furniture in the house and they broke it down for us and took it away. The 3 gentleman that came were curteous professional. I would highly recommend them. I have used far more expensive removal companies but Robert's and Dennys gave a competitive price and were the best by far, offering a personal bespoke service. They look after your belongings like it's their own. We moved just after lockdown and they were very up to speed with infection control measures. Highly recommended”

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Posted 3 years ago

“Highly recommended . Reliable and removers were very polite and hard working . Nothing was too much trouble for them, even in the worst torrential rain!! thanks again Kevin & Sharon”

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Posted 3 years ago

“Ali and his team from Robert & Dennys were amazing on our move from Kent to Norfolk and made it as trouble free as possible at a stressful time. The service was exceptional and and his team done everything he said they would and even went above and beyond to make sure we were happy. The price was very competitive. Would like to say a special thanks to Ali and the driver James for all their help and would not hesitate to recommend Robert & Dennys for your move as we went on a personal recommendation as well. Thank guys.”

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Posted 3 years ago

“Robert and Denny's were the most professional and reliable company we could have asked for. They were calm and in control and helped to make a stressful day, less stressful! Absolutely would recommend to anyone moving home”

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Posted 3 years ago

Roberts & Denny is rated 5.0 based on 469 reviews