Heirloom London Reviews

Name: Heirloom London
Address: Ground Floor, 47 Lexington Street, London, Greater London
Rating: 4.99

5.0 Rating 101 Reviews

100 %

of reviewers recommend Heirloom London

Company Reviews

Metrics

Info

5.0

Based on 101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours

About Heirloom London:

Heirloom works with individuals to find them their ideal jewellery.‍

We love fine jewellery and offer our clients a truly personal way of buying or remodelling it. An experience that is as individual as each heirloom piece we create.

We pride ourselves on really understanding your purchase goals. We'll help you navigate the complex world of jewellery, demystify trade secrets and make sure you receive brilliant value every step of the way.‍

We combine our encyclopaedic industry knowledge and peerless network with your objectives to deliver exquisitely made jewellery that’s perfect for your life, style and tastes; because it has been made especially for you.

Visit Website

Phone:

+442079521797

Email:

concierge@heirloom.london

Location:

Ground Floor,
47 Lexington Street,
London
Greater London
W1F 9AW

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Heirloom London 5 star review on 20th July 2024

Arron

Heirloom London 5 star review on 18th March 2024

Heirloom London 5 star review on 6th February 2024

Sheldon

Sean

Heirloom London 5 star review on 20th November 2023

Fred

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thoughtful, helpful, patient, beautifully finished jewellery and value pricing.”

Helpful Report

Posted 5 years ago

Many thanks James - really pleased with the outcome - compliments to your taste in gemstones!

Posted 5 years ago

“The service and support from the Heirloom team (particularly from Ruth) was phenomenal - and the finished product is one that my wife will treasures forever. In fact, she has not taken off the pendant since she got it!”

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Posted 5 years ago

Hi Carlos, thank you! Glad that we have delivered something perfect for your wife.

Posted 5 years ago

“Ruth masterminded the remodelling of a diamond ring I'd inherited into a fabulous new version that sang out with joy the moment I opened the box and that I know is going to give me deep pleasure for years to come. She completely respected what I was after in general terms, gave me ideas, pros and cons without pressure, and explained why some options cost a little more. The more I look at it, the more I see the beautiful workmanship in every little detail and this is testament to her skill and determination in getting the very best outcome for her client, even for a relatively modest commission like this. It was an absolute pleasure using Heirloom and I would do so again without hesitation.”

Helpful Report

Posted 5 years ago

Michelle, thank you so much for such a lovely review! So glad we were able to help you.

Posted 5 years ago

“Amazing service, design articulation was great & assurances to know you were getting something very stylish & of value was unquestionable! Would highly recommend to everyone.”

Helpful Report

Posted 5 years ago

Thank you very much for the kind words Christina! We enjoyed the project.

Posted 5 years ago

“Helped me with one of the biggest decisions I’m going to be making over the next few years. Perfect levels of empathy, professionalism, and taste!”

Helpful Report

Posted 5 years ago

Thank you so much Chase! Great brief to start with!

Posted 5 years ago

“Amazing earings, perfect service and a very lovely experience to accompany it all.”

Heirloom London 5 star review on 18th January 2019

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Posted 5 years ago

Hi Karen - thank you very much, and for sharing the image! They look amazing, sure you sparkled all Christmas!

Posted 5 years ago

“A hands-on, friendly approach the whole way through the process.”

Helpful Report

Posted 6 years ago

Thanks Joe, it was a pleasure and we're really pleased about such a beautiful result (obviously!).

Posted 6 years ago

“What can I say. This is the 2nd time I went to see Ruth for a special piece. This time was to take my late mums wedding ring and turn it into something special to give my sister on her wedding day. And oh boy, did she deliver. Ruth's guidance and knowledge helped turn this very sentimental item into something to treasure for ever. My sister's face when she opened that white heirloom box and hear the story of how it came about is something myself and my Dad will remember for a lifetime, as will she with her beautiful bracelet. I simply cannot recommend Ruth and Heirloom enough and know that there would be no one else that I would trust with items that are very important to our family.”

Heirloom London 5 star review on 30th November 2018

Helpful Report

Posted 6 years ago

Thank you Claire, for putting the trust in me to deliver this lovely piece of jewellery. Every project is special, but this is one of the loveliest stories I've been part of yet.

Posted 6 years ago

“I asked Ruth to simplify my engagement ring as it felt too chunky on my finger and wasn't best showcasing the diamond. She made me feel at ease throughout the process and she understood my vision straight away, I would definitely use her again for any remodelling and highly recommend her service.”

Helpful Report

Posted 6 years ago

Thank you Lucy! Lovely to hear and glad we nailed things for you and that you are enjoying your lovely engagement ring now.

Posted 6 years ago

“Ruth turned a few precious memories into an engagement ring that made us so very happy. By turning some old sentimental jewellery into a new, modern ring the start of our married life is full of sparkle.”

Helpful Report

Posted 6 years ago

Thank you for the lovely words Clare, really glad you are enjoying your lovely new ring with it's very special diamonds!

Posted 6 years ago

“Ruth has been great throughout the entire process, providing a very personable service. She also came up with some great ideas in respect of delivering the ring to my fiancée upon it's delivery. Clearly the main thing is the ring and Jo and I are delighted with this. It is completely unique and it looks amazing with wonderful attention to detail! Jo is absolutely thrilled with it!!! Thank you,”

Helpful Report

Posted 6 years ago

Hi Andrew, our pleasure and many thanks to you and Jo, we are dead chuffed about how the ring looks and that you made such a special evening for Jo!

Posted 6 years ago

“Ruth worked with us to make a beautiful engagement ring, pendant and earrings. When we picked it up it was more than we could have ever asked for. We would not hesitate to recommend Heirloom to anyone who wants bespoke jewellery with that extra sparkle. Paul and Clare”

Helpful Report

Posted 6 years ago

Hi Paul, thank you very much, that is genuinely lovely to hear.

Posted 6 years ago

“Ruth was enthusiastic, patient, understanding, and made sure we got exactly what we wanted. She was and to offer guidance on the most complimentary shapes, metals, styles - making this bespoke experience even more special. We love our wedding rings! And I can't wait to go back for some matching earrings. Thanks so much!”

Helpful Report

Posted 6 years ago

Hi Ashley. Many thanks for the kind words! Glad we got there and they are very special. Here's to years of enjoyment wearing them!

Posted 6 years ago

“Ruth from Heirloom was personable and knowledgeable. We met several times to discuss fixing a bespoke engagement ring (where the diamond had been poorly and unevenly mounted), making amendments to another ring, and also getting a new wedding ring to fit the shape of my engagement ring. Ruth gave good advice, explained the process and timescale clearly and made me feel at ease about the changes being made to my sentimental rings. I was extremely happy with the service provided and love my new rings! I would definitely recommend Heirloom and wouldn't hesitate to contact them if I needed any advice or if I wanted any bespoke jewellery made.”

Helpful Report

Posted 6 years ago

Hi Leila, thank you very much for the kind words! Really glad you are happy with everything and that you can enjoy wearing all your rings now.

Posted 6 years ago

“Ruth did an excellent job sourcing the stone and interpreting our design ideas for the engagement ring - the end product is fantastic! Her approach is both professional and very personal at the same time - she made the whole experience feel fun! Highly recommended!”

Helpful Report

Posted 6 years ago

Thank you very much Lambros, loved your inspiration for the piece, and so happy we got the design right for you, really stunning ring with a truly special diamond!

Posted 6 years ago

“Good service, helpful and a real desire to give the customer what they are looking for.”

Helpful Report

Posted 6 years ago

Hi Morag, thank you very much for the kind words. We really look forward to being able to help you again in future.

Posted 6 years ago

“As someone investing in a significant piece for the first time, the information and explanations provided was invaluable in making the right decisions. There is a lot to consider so I really appreciated the honesty and transparency of the process and no question felt too stupid to ask (or re-ask!)”

Helpful Report

Posted 6 years ago

Thanks Matt, glad we could help and I don't remember any stupid questions! Just a very lovely engagement ring..

Posted 6 years ago

“Good genuine advice (rare), personalized service (deliver/meet anywhere), access to excellent products, absolute honesty (including a rebate when product ended up being cheaper from the supplier after I had paid)”

Helpful Report

Posted 6 years ago

Thank you Ben. We always do our best to be the best :-) and the more value we can deliver for a client, the better.

Posted 6 years ago

“Ruth was highly recommended to me by a friend who had a ring made last year. It was a pleasure to deal with Ruth throughout the process. I had no idea where to start and after a very short period of time I found myself with a great end product. The engagement ring is beautiful and she said yes so it did its job!! I would recommend Ruth to anyone looking. She is informative, fast and cost effective.”

Helpful Report

Posted 6 years ago

Hi Austin, thank you very much! So pleased we were able to help and create the right ring for your requirements.

Posted 6 years ago

“A fantastic mix of professional, high standards and friendliness. Ruth's ability to coach me through the process of a bespoke design, her education and patience was amazing. I couldn't have imagined trusting another company with such an important moment in my life, designing an engagement ring from a family heirloom.”

Helpful Report

Posted 6 years ago

Thank you Warra, was a pleasure working with you and really pleased with the ring we made together!

Posted 6 years ago

Heirloom London is rated 5.0 based on 101 reviews