Heirloom London Reviews

Name: Heirloom London
Address: Ground Floor, 47 Lexington Street, London, Greater London
Rating: 4.99

5.0 Rating 101 Reviews

100 %

of reviewers recommend Heirloom London

Company Reviews

Metrics

Info

5.0

Based on 101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours

About Heirloom London:

Heirloom works with individuals to find them their ideal jewellery.‍

We love fine jewellery and offer our clients a truly personal way of buying or remodelling it. An experience that is as individual as each heirloom piece we create.

We pride ourselves on really understanding your purchase goals. We'll help you navigate the complex world of jewellery, demystify trade secrets and make sure you receive brilliant value every step of the way.‍

We combine our encyclopaedic industry knowledge and peerless network with your objectives to deliver exquisitely made jewellery that’s perfect for your life, style and tastes; because it has been made especially for you.

Visit Website

Phone:

+442079521797

Email:

concierge@heirloom.london

Location:

Ground Floor,
47 Lexington Street,
London
Greater London
W1F 9AW

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Heirloom London 5 star review on 20th July 2024

Arron

Heirloom London 5 star review on 18th March 2024

Heirloom London 5 star review on 6th February 2024

Sheldon

Sean

Heirloom London 5 star review on 20th November 2023

Fred

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ruth is great at interpreting your hopes and dreams into reality.”

Helpful Report

Posted 1 year ago

Many thanks Helen - glad you are enjoying your new from old jewellery!

Posted 1 year ago

“Fabulously personal, bespoke and boutique service resulting in something even better than my original ask. I inherited a diamond necklace that needed repairing. Not only did Ruth repair it so well that you couldn't tell - she also suggested that it could be split in to 2 pieces that could be worn together or separately giving me so many more options for its use. Absolutely delighted with the final pieces.”

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Posted 1 year ago

Thank you Neena! Great to see you getting more wear out of your lovely pieces now.

Posted 1 year ago

“Ruth was friendly and very professional. Explained the different options and helped me pick the perfect ring taking my preferences into account. The ring fits perfectly and sits safely on my knobbly finger. I couldn't be happier.”

Heirloom London 5 star review on 7th August 2023

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Posted 1 year ago

Hi Peter - thanks for your review, and happy that your knuckle is happy!

Posted 1 year ago

“Ruth was a wonder through the whole process and the finished product is absolutely everything we both wanted !”

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Posted 1 year ago

Thank you very much Archie! Really enjoyed working with you.

Posted 1 year ago

“The Heirloom team are true professionals who take great pride in their craft. Ruth pays exceptional attention to detail and provides a completely personalized service from beginning to end. Heirloom has a deep understanding of the sentimental value attached to our generational gems and knows how to handle them with care." Companies like this are hard to come by, and I would highly recommend them. Thank you for restoring my heirloom! Cjaye”

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Posted 1 year ago

Ah thank you CJaye! Really interesting ring with a really interesting story to go with it! Happy we could sort it out and get it on your hand.

Posted 1 year ago

“Ruth and her team created the most stunning ring. I absolutely love it! The brief was to turn a pretty solitaire diamond into an art deco Big Bling Ring, possibly with emeralds, but to leave the original stone as the “hero”, and my goodness she achieved that. Working with her was also a delight and I enjoyed the process almost as much as the result. She was very good at listening and interpreting my nascent ideas. Many thanks, Ruth!!!”

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Posted 1 year ago

Ah, I really love the ring too Vanessa - it's a spectacular! Thank you for the lovely review, and for being such a patient client!

Posted 1 year ago

“We had a wonderful experience with Ruth last year when she helped us with our wedding bands and my engagement ring. I had an inherited ring remodelled slightly - with the gold from my other grandmother's engagement ring incorporated into the new design. Ruth guided me through the process - listening to my preferences and coming up with a beautiful design that is just perfect for me. She also went the extra mile and turned around our wedding bands very quickly when we surprised her with news we planned to have a register office wedding the following week. Highly recommend Ruth and Heirloom London.”

Heirloom London 5 star review on 6th February 2023

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Posted 1 year ago

Thank you so much Tamsin, and for sharing the brilliant photo as well! Hope you guys enjoyed the Grand Tour - fully adorned!

Posted 1 year ago

“Ruth and her jeweller designed & created the most beautiful opal ring for me to give my mother on her 80th birthday and the whole process from my initial phone call to the finished ring was an absolute delight. The ring was not a straightforward design because my mothers fingers are very mishappen from arthritis so Ruth had to design a hinged ring that would open up to go over the largest part of her finger but then close and the hinge be totally, discreetly hidden and that is exactly what was created. The ring is stunning and the quality outstanding. Every single little detail that RUth included in the process, like the handwritten notes that came with the original sketches and the ring delivery, felt special and bespoke and we have kept everything. I just cant thank Heirloom enough for all the care & attention given.”

Heirloom London 5 star review on 14th October 2022

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Posted 2 years ago

Thank you Kim - amazing review and very good images of your mother's lovely ring! I'm so glad we were here to help, and got it right. Everyone should be able to enjoy wearing a ring, regardless of knuckle issues. And now your mum can and that makes us very happy. x

Posted 2 years ago

“Heirloom London are amazing! They provide so much care and thought, getting to know you and understand what you want. I loved the whole process and would highly recommend Heirloom.”

Heirloom London 5 star review on 3rd September 2022

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Posted 2 years ago

Thank you Gabriel - very pleased we could add some sparkle to your right hand, and it looks fantastic!!

Posted 2 years ago

“Ruth was incredibly helpful in finding me the best ring given my finger shape, she took time to talk me through the options and had a sample ring made up for me to try. The wedding ring I've ended up with looks great and is an excellent fit. I would definitely recommend anyone who has a larger knuckle than finger to talk to Ruth.”

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Posted 2 years ago

Thanks Ross, every knuckle is an education so we appreciated you allowing us to explore different solutions on yours!

Posted 2 years ago

“Very helpful and friendly listened to what you require”

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Posted 2 years ago

Thank you Tracey. I know you are going to enjoy wearing your very sparkly pendant!

Posted 2 years ago

“Ruth was extremely helpful when it came to suggesting different options for my wedding ring to fit my oversized knuckle following a fracture to this finger a few years ago. I knew nothing about rings so it was reassuring to have someone with her understanding and expect advice. Ruth was very generous with her time and we met up a few times to make sure everything perfect with the final fit. I'm very happy with my ring and would highly recommend Heirloom London to anyone thinking about using their services.”

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Posted 2 years ago

Thanks very much Si - really glad we could come up with a solution to fit in with the demands of your profession!

Posted 2 years ago

“Ruth was so helpful in helping me decide what to do with my wedding ring that won't fit over my arthritic joint. Lots of really good suggestions and no sales pressure at all, just good, sound advice. She is very knowledgeable indeed.”

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Posted 2 years ago

Thank you Maureen, really kind of you to say so!

Posted 2 years ago

“Ruth is fantastic. Very patient and has amazing ideas. I wanted to reinvent my grandma’s ring and I have ended up with something beautiful, classic but a little different. Have only had the ring a few days and already had loads of (unsolicited!) comments about how stunning it is. Thank you Ruth! Would recommend Ruth to anyone and my fiancé and I have already commissioned her for our wedding rings.”

Heirloom London 5 star review on 25th April 2022

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Posted 2 years ago

Thank you so much Becca, and for your patience in getting the ring when I went down with Covid! Real pleasure delivering the project, and love the end result, so happy for you!

Posted 2 years ago

“Excellent service from start to finish - great understanding of the brief. A broken diamond bracelet that I had recommissioned into a striking sparkly ring. I have barely taken it off since receiving it. I love it!”

Heirloom London 5 star review on 13th April 2022

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Posted 2 years ago

Hi Miranda. Thank you very much, love that you are enjoying your gorgeous ring, and wearing those diamonds like you really mean it!! Long may it continue. X

Posted 2 years ago

“Ruth is brilliant to work with, her advice is and suggestions are excellent (and to the point!) and thus I ended up with a piece of jewellery that completely exceeded all my expectations! Heirloom are highly reccomended!”

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Posted 2 years ago

Thank you very much Gwilym! Great to hear you are happy with the end result. 🙂

Posted 2 years ago

“Both the experience and end result of my ring remodelling journey with Heirloom London were absolutely outstanding. The consultation session with Ruth felt very personal. She understood completely what I wanted and what would suit me. The brief she developed for my piece was executed to perfection and I'm absolutely in love with the end result. My grandmother's ring has retained what made it special in the first place but it's been updated to match my taste and style. I can't stop looking at my hand!”

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Posted 2 years ago

Thank you so much Claudia - brilliant working on your brief, and we're very happy with the end result and so glad you love it too!

Posted 2 years ago

“Ruth is an expert jeweller. She loves her work and wants to make sure you're happy with the jewellery she creates for you. I contacted Ruth to recreate my engagement ring and wedding band in gold (from platinum) to suit my skin tone better. I showed her my ideas, and she took them to the next level, sharing designs that felt very me. During our consultation, she understood my style and jewellery preferences and took into account the shape of my hand and fingers and what would suit me best. I love the rings she designed for me and wear them every day.”

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Posted 2 years ago

Thank you very much Sonia, the rings are so pretty and so you! Really glad you are rocking your new jewellery wardrobe, great fun designing it and making it a reality 🙂.

Posted 2 years ago

“I can't recommend Heirloom London highly enough! Ruth is not only a talented jewellry designer, but she's also a delightful person! Working with her to design a custom ring for my husband was fun and Ruth went out of her way to accommodate our preferences, schedule, and budget. Due to arthritis in my husband's hand, he couldn't wear his wedding band anymore and I wanted to replace it with a specially-designed ring that he could comfortably wear. Ruth came up with several inspired design solutions and we were continually impressed by her know-how, ingenuity, creativity, taste, and enthusiasm. My husband is overjoyed with the result and happily wears his very special new ring every day; he has also received many compliments on it. Thank you, Ruth, for going above and beyond for us -- you've now become our go-to for all future jewellry needs!”

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Posted 2 years ago

Ah Liz, thank you!! It's lovely clients like you that make this all flow so well, and I had so much fun creating a wedding ring for a man that is enjoyably different to the common garden variety. We remain at your disposal for everything! 😇

Posted 2 years ago

“Where to start ... I reached out to Ruth with next to no idea of what I wanted, how to go about it and what it all cost. All I knew is that I had my Grandmas's engagement ring which I wanted to modernize and pass over to my Girlfriend. From the get-go, Ruth was extremely helpful and slowly talked me through the process, allowing us to brainstorm many weird and wonderful ideas. After a few cups of tea, we had an idea in mind and we got the ball rolling. Throughout the entire process, Ruth was on hand to call, email or WhatsApp concerning all my niggly questions. She was not pushy and allowed me to guide the Project with her expert support - Something which seems unimaginable when I first reached out. Although I am by no means be an expert, I hope that I know enough buzz words to hold a conversation with anyone talking rings or Diamonds :) Following numerous, sketches and CAD reviews, the ring was ready and it looked perfect. It was exactly what I had imagined and exactly what Ruth and I had discussed. We will be using Heirloom for our wedding rands and I would highly recommend everyone to reach out!”

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Posted 3 years ago

Ah Matt, you've made my day! Thank you for such a lovely review, and looking forward to hearing more about your wedding plans and making the rings stress free! X

Posted 3 years ago

Heirloom London is rated 5.0 based on 101 reviews