Heirloom London Reviews

Name: Heirloom London
Address: Ground Floor, 47 Lexington Street, London, Greater London
Rating: 4.99

5.0 Rating 101 Reviews

100 %

of reviewers recommend Heirloom London

Company Reviews

Metrics

Info

5.0

Based on 101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours

About Heirloom London:

Heirloom works with individuals to find them their ideal jewellery.‍

We love fine jewellery and offer our clients a truly personal way of buying or remodelling it. An experience that is as individual as each heirloom piece we create.

We pride ourselves on really understanding your purchase goals. We'll help you navigate the complex world of jewellery, demystify trade secrets and make sure you receive brilliant value every step of the way.‍

We combine our encyclopaedic industry knowledge and peerless network with your objectives to deliver exquisitely made jewellery that’s perfect for your life, style and tastes; because it has been made especially for you.

Visit Website

Phone:

+442079521797

Email:

concierge@heirloom.london

Location:

Ground Floor,
47 Lexington Street,
London
Greater London
W1F 9AW

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Heirloom London 5 star review on 20th July 2024

Arron

Heirloom London 5 star review on 18th March 2024

Heirloom London 5 star review on 6th February 2024

Sheldon

Sean

Heirloom London 5 star review on 20th November 2023

Fred

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ruth worked incredibly hard to create the perfect ring for me. I wanted my original engagement ring completely remodeled into an art deco setting. The attention to detail at every step of the process was just wonderful - I was kept fully updated throughout. The ring exceeded my expectations - I get an enormous amount of enjoyment every single day from wearing it. Ruth is incredibly knowledgable and great fun to work with too.”

Helpful Report

Posted 4 years ago

Thanks so much Catherine, it was really interesting for goldsmiths getting to go back to some old techniques that aren't used as much today! We're really happy we got to create such a timeless design in our favourite style.

Posted 4 years ago

“The personal care, advice and wisdom from Heirloom is incredible and the quality of the end product was impeccable. Would not hesitate to recommend Ruth and her team, we're looking forward to coming back for more incredible jewellery.”

Helpful Report

Posted 4 years ago

Thanks Chris! Glad we could help you and look forward to welcoming you back!

Posted 4 years ago

“Heirloom did an incredible job designing two pieces for me! A stunning bracelet in silver and a gold signet. Ruth was incredibly helpful and kind, ensuring my vision for the jewellery was completed. Despite the difficult covid circumstances all was a great success. Couldn’t ask for a better final product. Many thanks Heirloom and Ruth!! Jasper”

Helpful Report

Posted 4 years ago

Thanks so much Jasper!! Really glad that we managed to get it right for you, and thanks for being so patient during such exceptional times!

Posted 4 years ago

“Ruth had a really difficult job trying to recreate my lost engagement ring from my (hopeless!) description. She was very patient with me in teasing out what I was looking for. Her flair in translating that into a lovely piece of jewellery was remarkable. Cannot recommend her highly enough! It is even prettier than it looks in the photo!”

Heirloom London 5 star review on 29th May 2020

Helpful Report

Posted 4 years ago

Thank you Sue! We're so glad you are pleased with the result, we love the flow of your chosen design.

Posted 4 years ago

“Heirloom remodelled a piece of jewellery for me with patience and inspiration and I love the pendant they made me. Thank you Heirloom!”

Heirloom London 5 star review on 19th March 2020

Helpful Report

Posted 4 years ago

Ah, thank you so much Joanne! Love how it turned out.

Posted 4 years ago

“From the very first phone call, the love of making beautiful pieces of jewellery could be heard in Ruth’s voice. It has been an absolute pleasure to work with Heirloom London to create the exact vision of the ring I had in mind. Great communication and dedication to achieving a beautiful piece of jewellery. I would definitely recommend using them.”

Helpful Report

Posted 5 years ago

Hi Michael, thank you so much! Really glad you are so pleased, we are very happy with the end result.

Posted 5 years ago

“Ruth was an absolute pleasure to work with from start to finish! There was no question too big or too small, she was always on hand for helpful advice and insight. The finished product was more than I could have ever imagined, the perfect homage to my late grandmother’s diamond. I could not recommend her any more!”

Heirloom London 5 star review on 20th September 2019

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Posted 5 years ago

Thank you so much Ollie, and for sharing the fantastic image too! It was a lot of fun working on it.

Posted 5 years ago

“I’ll be the first to admit that when I told my boyfriend my list of wishes for an engagement ring I never imagined that he would get me the ring I’d dreamt of, I couldn’t even envisage it myself. He proposed with a ring that was nothing like I expected, beautiful but not right. Then he told me that was a place holder, we were meeting Ruth a few days later and they had prepared a shortlist of 4 rings for me to choose from. When we met Ruth I had a chance to look at my shortlist. In amongst the 4, there it was, Ruth had done the impossible and found the ring that was everything I wanted and more. I can’t thank Ruth enough for making all my dreams come true, she’s a real life fairy godmother.”

Helpful Report

Posted 5 years ago

Thank you Rob and Jen! So pleased we nailed it, and worth noting that Rob had staked his claim on the right ring design for you! Enjoy, and the beautiful diamond!

Posted 5 years ago

“Ruth couldn’t have been more helpful. I was able to turn a pair of diamond earrings my late Mum passed down to me into a beautiful engagement ring and matching pendant. Throughout the whole process Ruth guided me and provided excellent advice, and truly understood how important this was to me. There are not many places I would trust to work on such cherished jewellery and I am beyond pleased I found Heirloom. Thank you Ruth!”

Helpful Report

Posted 5 years ago

Thank you very much Howard, and for sharing the great engagement photo!

Posted 5 years ago

“Ruth has been brilliant through the whole process of creating my wedding band. After my fiance used her for my engagement ring, we didn't trust anyone else to then design my wedding band as I was using 2 of my grandma's rings to create a half eternity band which I'm thrilled with. She was so open and had lots of ideas for us to work with so making a final decision on the design, it was effortless. We met a few times face to face and the process was explained very thoroughly to me, which put all my reservations at ease. If I ever want to re-model jewelery I will be using Heirloom without a doubt. Thanks again Ruth!”

Helpful Report

Posted 5 years ago

Hi Charlotte - thank you very much, it's always fun to create something unique, and amazing how even the simplest detail can make that so!

Posted 5 years ago

“It was a real pleasure working with Ruth to design rings for our Ruby Wedding. Her input enabled us to buy rings that were exactly as we required. Diane could not wear her existing rings due to enlarged joints on her fingers. The Cliq system of opening ring has enabled her to wear rings that do not move around on her finger, and are easily removable for gardening and other activities which might damage them."”

Helpful Report

Posted 5 years ago

Thank you very much John, it was great to ensure Diane can now 'rock' her rings again! They look great.

Posted 5 years ago

“I never thought choosing my engagement and wedding rings would be so special, Ruth made me feel at ease throughout the whole process and I can honestly say I'm so grateful that a friend recommended Ruth to me. She is extremely professional and provides an impeccable service. I'm so thankful that I got to meet Ruth and buy my rings through her business. Thank you!”

Helpful Report

Posted 5 years ago

Thank you so much Kirsty, really appreciate that and enjoyed working with you!

Posted 5 years ago

“Having used Heirloom on a couple of occasions, I can highly recommend their service. Ruth is profession, enthusiastic and her knowledge and eye for detail are exemplary. A very happy customer!”

Helpful Report

Posted 5 years ago

Thank you Edwina - we loved the project and the unique touches you chose! Enjoy it now the weather has cooled a little!

Posted 5 years ago

“First-class experience from start to finish. Ruth is extremely knowledgeable and walks you through the steps and gives you every opportunity to ask the silly questions without being made to feel stupid! More than satisfied with the end result. Ring looks like a million dollars which meant for one very happy fiancee!”

Heirloom London 5 star review on 12th August 2019

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Posted 5 years ago

That's such a great image! Thank you so much for sharing Jake. Really glad we could help find your ideal, and it is a stunning stone/design you chose.

Posted 5 years ago

“Ruth was very attentive. She was patient and listened to us. She was transparent and very good at communicating with us. We had a lovely time working with her.”

Helpful Report

Posted 5 years ago

Thank you very much Shirley - have a wonderful wedding day!

Posted 5 years ago

“Ruth has done a wonderful job for us over the years, helping to remodel a tricky piece into a gorgeous new bespoke design. She has sourced some beautiful and quality new pieces that will become our own heirlooms! She knows her stuff, and the right people, and is a pleasure to deal with.”

Helpful Report

Posted 5 years ago

Thank you Sally, you are building an enviable collection!

Posted 5 years ago

“I have known Ruth for a few years. Heirloom London is the best company to get bespoke jewellery from. There is no one else I would have wanted to go too or trust for a luxury engagement ring. She is diligent, thorough, and has a quality bar like no one else. She knows where to source the best gemstones, diamonds, metals, and perfects any design. I am already thinking what to buy next through her!”

Heirloom London 5 star review on 29th March 2019

Helpful Report

Posted 5 years ago

Thank you so much Marcus! Really glad we made you (and your gorgeous fiancée) so happy!

Posted 5 years ago

“I had a ring remodelled by Heirloom and the whole process was brilliant. From listening to what I wanted and creating a range of on-spec designs for me to choose from, to providing a 3D printed model I could try on and see what it would look like, the service was really professional. I felt like I was genuinely involved in the process, which made remodelling a ring was really disappointed with before (bad design by someone else), a real joy. Ruth is extremely knowledgeable and the Heirloom service is really exceptional, I can't recommend it highly enough.”

Helpful Report

Posted 5 years ago

Thank you very much for the kind words Jo! A lot of fun, and something that we were slightly sad to hand over..we like the design so much!

Posted 5 years ago

“I gave that score as I found Ruth to be extremely helpful and she went the extra mile to make sure that I was happy with the outcome. I was more than happy..... The earrings were all and more than I had ever envisioned and all the restoration work was carried out perfectly. I shall certainly recommend Heirloom to all my friends”

Helpful Report

Posted 5 years ago

Thank you very much Tessa - it was a pleasure to help and get more of your jewellery back into active service!

Posted 5 years ago

“Having a bespoke eternity ring made could be a daunting experience, but Ruth's friendliness and professionalism resulted in a ring that was more beautiful than I could have imagined, as well as matching my existing rings perfectly. I would definitely recommend Ruth and her team - Thank you so much!”

Helpful Report

Posted 5 years ago

Hi Denise. Thank you! It was an absolute pleasure, although a little difficult handing the ring over.. ;-)

Posted 5 years ago

Heirloom London is rated 5.0 based on 101 reviews