Heirloom London Reviews

Name: Heirloom London
Address: Ground Floor, 47 Lexington Street, London, Greater London
Rating: 4.99

5.0 Rating 102 Reviews

100 %

of reviewers recommend Heirloom London

Company Reviews

Metrics

Info

5.0

Based on 102 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours

About Heirloom London:

Heirloom works with individuals to find them their ideal jewellery.‍

We love fine jewellery and offer our clients a truly personal way of buying or remodelling it. An experience that is as individual as each heirloom piece we create.

We pride ourselves on really understanding your purchase goals. We'll help you navigate the complex world of jewellery, demystify trade secrets and make sure you receive brilliant value every step of the way.‍

We combine our encyclopaedic industry knowledge and peerless network with your objectives to deliver exquisitely made jewellery that’s perfect for your life, style and tastes; because it has been made especially for you.

Visit Website

Phone:

+442079521797

Email:

concierge@heirloom.london

Location:

Ground Floor,
47 Lexington Street,
London
Greater London
W1F 9AW

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Heirloom London 5 star review on 20th July 2024

Arron

Heirloom London 5 star review on 18th March 2024

Heirloom London 5 star review on 6th February 2024

Sheldon

Sean

Heirloom London 5 star review on 20th November 2023

Fred

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Where to start ... I reached out to Ruth with next to no idea of what I wanted, how to go about it and what it all cost. All I knew is that I had my Grandmas's engagement ring which I wanted to modernize and pass over to my Girlfriend. From the get-go, Ruth was extremely helpful and slowly talked me through the process, allowing us to brainstorm many weird and wonderful ideas. After a few cups of tea, we had an idea in mind and we got the ball rolling. Throughout the entire process, Ruth was on hand to call, email or WhatsApp concerning all my niggly questions. She was not pushy and allowed me to guide the Project with her expert support - Something which seems unimaginable when I first reached out. Although I am by no means be an expert, I hope that I know enough buzz words to hold a conversation with anyone talking rings or Diamonds :) Following numerous, sketches and CAD reviews, the ring was ready and it looked perfect. It was exactly what I had imagined and exactly what Ruth and I had discussed. We will be using Heirloom for our wedding rands and I would highly recommend everyone to reach out!”

Helpful Report

Posted 3 years ago

Ah Matt, you've made my day! Thank you for such a lovely review, and looking forward to hearing more about your wedding plans and making the rings stress free! X

Posted 3 years ago

“My partner Mark contacted Ruth to ask her to help him reimagine his grandmothers engagement ring into something a little more modern for when he proposed to me in September. Unfortunately he had left it a little late and could only propose to me with his grandmothers ring and a picture of the design he and Ruth had settled on. I cried! The thought I would be wearing something so special to him but at the same time so uniquely ours left me speechless. I got to meet Ruth to discuss sizing and Ruth assured me she would be able to keep all the components of the original ring, the diamonds, gold and even the claws but repurpose them to fit the design Mark had chosen. Ruth’s design meant that the original gold was set on the inside of the plantain band, the diamonds held by the original claws were then set in a beautiful modern setting that was similar enough to the original design but unique enough that it was exactly what I would have wanted had I designed it myself - it’s stunning. Cherry on top, my mother in law to be cried when she saw the ring and was so happy it had been given a new life but that it kept so much of the original ring her beloved mother left to her. It’s so special. Thank you so much Ruth.”

Heirloom London 5 star review on 7th December 2021

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Posted 3 years ago

Hi Donna - the loveliest review, thank you very much for all the kind words, and I'm so glad that you are loving your new engagement ring! xx

Posted 3 years ago

“A fantastic service. Ruth is a delight to deal with. The team have created the most super rings for me of outstanding quality. They also mended my favourite diamond earrings last year. I will be back again.”

Heirloom London 5 star review on 10th November 2021

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Posted 3 years ago

Hi Alison - sorry for the delay in getting back to you on this.. We are delighted that you are! And yes, your hand looks very amazing now :-) We look forward to welcoming you again for the next project. xx

Posted 3 years ago

“Ruth was fantasatic throughout, helping us find a perfect ring tailored to what we were looking for. She was always friendly, responsive and a joy to work with. I wouldn't hesitate to recommend Heirloom.”

Helpful Report

Posted 3 years ago

Thank you very much Andrew!

Posted 3 years ago

“I couldn’t recommend Heirloom enough. The pendant Ruth and her team made for me is nothing short of perfection. I’d looked high and an low for a company that could remodel a very special and important ring in to a pendant I’ll cherish forever. Ruth gave so much detail to making this pendant exactly what’s I wanted it to be. Her designs were so thoughtful and carefully planned out. You could tell that she wanted the end result to be the best it could be. There was no sense of it just be being a job. She went over and beyond. She helped create a piece of jewellery that is so special and so beautiful. It’s such a massively undertaking to take something so important and precious and mould in to something else, yet keep the heart of it and that’s exactly what she did. Ruth and I went back wards and forwards and had many conversations to get this just right. Her communication was amazing.”

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Posted 3 years ago

Hi Lyndon - thank you! It allowed me to flex a few more creative skills which was fun! So happy we've made something so meaningful for you, it was great to see you wearing it!

Posted 3 years ago

“Incredible service! Personalised, easy, and truly cared about making the engagement ring special and what I was trying to achieve. I would go with them again in a heartbeat, and will be getting the wedding rings and any future jewellery with Heirloom London.”

Heirloom London 5 star review on 21st July 2021

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Posted 3 years ago

“Great service, personal approach, final product above expectations!”

Heirloom London 5 star review on 16th July 2021

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Posted 3 years ago

Thank you so much Pavel - really appreciated and you chose a beautiful stone.

Posted 3 years ago

“Very personal service and two perfect wedding produced. One to fit around the engagement ring and matched the design and the other a beautifully inscribed 'one ring' for the lord of the rings obsessed groom! Two truly stunning rings”

Heirloom London 5 star review on 9th July 2021

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Posted 3 years ago

“Ruth at Heirloom is the most charming, knowledgeable, generous and creative of jewellers. She has an utter passion for creating jewellery that will become the pieces passed down through your family as well as restoring and rejuvenating the treasures of the past. She is also integrity personified making each transaction a joy.”

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Posted 3 years ago

Hi Donna, thank you so much for such lovely words! Glad you're enjoying your remodelled earrings.

Posted 3 years ago

“I was undecided about which of two pendants to buy. Ruth was incredibly helpful and patient while I made my choice. I also got the pendant I chose for a very reasonable price given its quality. The whole process was very quick and I valued the personal service.”

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Posted 3 years ago

It was a pleasure Liz, thank you very much for the kind words.

Posted 3 years ago

“I'm so delighted with my gorgeous piece of jewellery from Heirloom London. The whole process of designing the piece with Ruth's help has been great. So thoughtful and patient. I will love wearing it for many years thinking of my grandmother who passed on the original piece and looking forward to my daughter enjoying it in due course. Thank you!”

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Posted 3 years ago

Many thanks for this Sharon, we love it too! Enjoy wearing it with everything 😊!

Posted 3 years ago

“This was my return trip to Heirloom. I had my grandmother’s engagement ring re purposed into pendants for her granddaughters a few years ago. I was so thrilled with the results I asked Ruth to design a “wedgagement” ring. With very little cohesive guidance Ruth read my mind and the whole process was stress free, quick and painless. The best part obviously is the most beautifully perfect piece of jewelry that I can’t stop looking at. I can’t recommend Heirloom highly enough!”

Heirloom London 5 star review on 6th May 2021

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Posted 3 years ago

Thank you so much Larissa! So happy we could help you with such a special event. It's a great design you guided us to!

Posted 3 years ago

“Ruth was exceptional to work with, keeping me updated throughout the process and giving me options and advice when appropriate. And I was completely blown away when the ring arrives - beyond perfect!”

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Posted 3 years ago

It was a pleasure Ian! Thank you for the kind words.

Posted 3 years ago

“The attention to detail and professionalism stands out . Definitely 5 stars . All of my design options were discussed and drawings helped me come to a decision on the finished piece and am totally delighted with my beautiful ring . Ruth is terrific to work with .”

Helpful Report

Posted 3 years ago

Thank you so much Gay - really pleased you are able to wear your lovely ring again now!

Posted 3 years ago

“Ruth really gets to know what you want, like and might like so her suggestions are spot on. Add to that her ideas have always hit the mark and you can't go wrong. I'd much rather have Ruth and her team put an individual twist on a unique design rather than pay over the odds for high street items. I can see her taking more money off me in the future.”

Helpful Report

Posted 3 years ago

🤣 Thank you for the kind words Tom, it is always a fun time finding the jewellery that is going to make your wallet lighter to carry 😉 !!

Posted 3 years ago

“A post of one of my most favourite earrings broke off. For a year I tried to find someone who could mend them, even going to a top jeweller in my country. To no avail. Then I came across Ruth. I was a bit nervous about sending my favourite earrings away. This was the best service ever. Beautiful earrings restored, came back so sparkly and the turnaround was so fast. I will use them again.”

Helpful Report

Posted 3 years ago

Thank you so much Alison. Glad we could help so you can enjoy wearing them again!

Posted 3 years ago

“Ruth always delivers exceptional design and quality. I know that, whatever the special occasion, I can trust her to get it just right.”

Helpful Report

Posted 4 years ago

Many thanks Curtis - it is always a pleasure to help you!

Posted 4 years ago

“Excellent product design and quality and client services”

Helpful Report

Posted 4 years ago

Many thanks Corry - was a pleasure getting things right!

Posted 4 years ago

“It was an absolute pleasure dealing with Ruth at Heirloom London. After purchasing a vintage aquamarine engagement ring (from another jeweller) and finding it quite uncomfortable to wear, I approached Ruth to ask for advice. She suggested using the large stone in a new setting, which would provide more freedom with design. I wanted something chunky and a bit different, with a nod to the original art deco ring. Also, a ring that could fit over my knuckle but sit securely on my thin finger was essential. We settled on a square band, which works really well. My husband and I are thrilled with the result, it is a beautiful bespoke ring that sits perfectly on my finger. Thank you Ruth!”