Hedkayse Reviews

Name: Hedkayse
Address: Harborough Innovation Centre, Airfield Business Park, Leicester Rd, Market Harborough, Leicestershire
Rating: 4.58

4.6 Rating 91 Reviews

90 %

of reviewers recommend Hedkayse

4.6

Based on 91 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

Phone:

1858414299

Email:

info@hedkayse.com

Location:

Harborough Innovation Centre, Airfield Business Park, Leicester Rd,
Market Harborough
Leicestershire
LE16 7WB

Hedkayse 5 star review on 23rd January 2023

Anonymous

Hedkayse 5 star review on 21st December 2022

Anonymous

Anonymous // 01/01/2019

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“Excellent firm to deal with , prompt and helful with order. Looks to be a quality rugby headguard. Thank you”

Helpful Report

Posted 1 day ago

Hi Yvonne, thank you for your review! We're thrilled to hear that you found our team prompt and helpful with your order and it's great to know you're pleased with the quality of the rugby headguard. We appreciate your support and wish you all the best in your upcoming matches! Best regards - Hedkayse Team!

Posted 19 hours ago

“Its ok if you are male. the style today is for woman / girls to have long hair and it just doesn't work as well as other head caps”

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Posted 1 week ago

Hi Stephen, thank you for your review. The R5 was designed as a unisex product and the feedback we have received is that it works well for the vast majority of players. We have a number of female players from elite to grass roots happily using the R5, but we do acknowledge that it is not ideal if you have very long or large amounts of hair. As you mentioned in your review, we are working on a version specifically designed for large hair and we'd be delighted to keep you informed on our progress.

Posted 4 days ago

“Looks slightly different initially, due to the stitching being lengthways and not as a circular top design, but it is lightweight and when it warms up and after a few wearings, my sons do not notice the difference. Lots of positive comments from other players.”

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Posted 1 month ago

Hi Tanya, thank you so much for your review and we are delighted to read that your sons are happy with the R5 and that you are receiving positive comments from others! You are right that the R5 does look a little 'different'...because it is different in design as it offers full head coverage. We wish you all an enjoyable, successful and safe season and years ahead!

Posted 4 days ago

“Bought for my sone after reading an article on how it actually gives some protection where other scrum caps do not. It fits my son nicely slightly strange shape but he seems to be happy with it.”

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Posted 1 month ago

Hi Louise, thank you so much for your review, we are very pleased to hear you read an article and were interested. Delighted it fits well and, as you know, once it warms to the head, it shapes nicely for a snug fit and looks better! Hoping you continue to have a positive, happy and safe season. Best wishes - Hedkayse Team!

Posted 4 days ago

“Strap seems a little weak and came off during the game”

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Posted 2 months ago

“My son, aged 12, told me he needed a scrum cap now he was a forward in a scrum as his head was getting squashed and the coaches recommended one. Having read about Headkayse in The Guardian newspaper last year I find the article again and re-read it. Then read all the information on the Headkayse website and found an online chat discussion about it too. While I am sure that it cannot prevent concussion fully as that is a whiplash action, I do very much believe it can limit the damage and impact of head injuries. What's more, I'm absolutely certain it cannot do any harm and that it will protect my son's head and brain better than an ordinary scrum cap. I've also talked to him about the age old rugby warning that just wearing a hat doesn't make you invincible and you still need to tackle and fall safely when tackled. He understands this well. I therefore have recommended these headguards to other parents at my son's rugby club and sent them the research and told them to make up their own minds with all the caveats above and they have reached the same conclusion as me and bought Headkayse head wear. It would be good to see all players wearing these and I hope the research can continue to help them be able to prove the benefits.”

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Posted 2 months ago

“So far it seems a great product as my son has said the head gear is comfortable, dissipates heat and that he actually felt more protected in contact, relative to previous head guards. However, his personalised initials and the hedkayse branding, are peeling off, which is disappointing in light of the price point of the product and the fact that he’s only used the head gear a handful of times.”

Helpful Report

Posted 3 months ago

Thank you for your feedback. We have since addressed this issue and had an email conversation with you to resolve this.

Posted 2 months ago

“While it is without doubt a great safety ‘aspect’ for kids playing the game - the look and overall aesthetic is a little ‘clunky’ - it can also make the wearers head very hot I am told!”

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Posted 3 months ago

“Ordered some replacement sweat pads for my Hedkayse cycle helmet. Very nicely priced, easy to order and a prompt delivery. Very easy to fit. Does what it says on the tin & no hesitation in recommending them or Hedkayse.”

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Posted 3 months ago

“Excellent product and service. Would really recommend”

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Posted 3 months ago

“Purchased for my 9 year old son (going into U10’s this season). Unfortunately seems to be let down by the chin strap which is just a cheap piece of double sided velcro. He finds it very itchy and uncomfortable and not what I expected from a £100 product. Almost seems like a design after thought. He was very excited to get it but now doesn’t want to wear it at his rugby summer camps (despite our very poor attempts to improve it), thus giving no head protection at all at the moment. Hope for future iterations this is improved and hopefully something is done retrospectively for previous purchasers.”

Helpful Report

Posted 5 months ago

Hello and thank you so much for sharing this feedback with us. We agree that the current chin strap is rigid/scratchy and sometimes uncomfortable. To this point, over the next month, we have re-designed and will be shipping new, softer, and more comfortable straps to rectify this. We especially wish to validate the improvement with existing customers who find the current chinstraps difficult to wear. The plan is to send replacements to all customers with this concern. Please drop us an email info@hedkayse.com and we will ensure you are on the list for trialing this as soon as we have them ready. This is how we all get better, thank you!! Very best, George Fox MD, Hedkayse

Posted 4 months ago

“Bought for my 15 year old son after 9.5 week concussion and he is really pleased with how it reduces impacts”

Helpful Report

Posted 7 months ago

“We purchased the R1 for our son due to him suffering more frequent head blows and a subsequent concussion. His interest in the game was starting to drop as a result. Now after wearing the R1 in a number of matches he feels protected and as a result he is enjoying his game far more .”

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Posted 7 months ago

“This is a fantastic well made helmet very robust construction and comtable.”

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Posted 1 year ago

“I'm really happy with the helmet, nice and comfy and feels good quality. The only reason I've taken off a star in this review is on the delivery, the labelling was so bad that it was amazing that the postman managed to deliver it.”

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Posted 1 year ago

“Great helmet, I now have 3. It's great to have helmets that can grow with my kids and although pricey they will probably pay for themselves over the next few years when I don't need to buy another helmet. My only complaint is that the first helmet I ordered came with 2 compression straps because I ordered an extra one, if I'd have known their was one with it already I probably wouldn't have ordered it (maybe a what it comes with bit in the description would be nice)”

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Posted 1 year ago

“Despite the custom design, the product was shipped as fast as possible to distant Japan at the beginning of the year. Excellent company. Thank you very much.”

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Posted 1 year ago

“I needed a little advice before my purchase and the member of staff at Hedkayse was very helpful and understanding. I made up my mind to purchase a helmet and it arrived very quickly, I was really impressed. It was also nicely packaged and arrived in perfect condition. I've been using it for a fortnight now and I am really pleased with it, it's very comfortable, is clearly a very high quality, durable item that I am proud to wear, and I also love the fact that it is made here in the UK. The reflective parts on it are also very good and I'm sure will help keep me safe when I'm riding after dark. I am really am very pleased with my Hedkayse helmet indeed, and highly recommend them.”

Hedkayse 5 star review on 9th December 2022

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Posted 2 years ago

“Schön, praktisch im Alltag, extrem robust, hält seit mehreren Jahren. Durch die Möglichkeit des Zusammenfaltens wird der Helm zwar kein Raumwunder, aber einige Zentimeter gewinnt man im Rucksack dadurch schon.”

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Posted 2 years ago

“Great look and feel! Fit is really good. Sorry for my unjustified expectations that the foam-parts would be more flexible. Actually they are quite stiff, so the helmet hardly changes shape e.g. when putting into a backpack. After a years use the (replaceable) cushioning disintegrates. Still very happy with the purchase.”

Helpful Report

Posted 3 years ago

Hedkayse is rated 4.6 based on 91 reviews