Heating Controls Online Reviews

Name: Heating Controls Online
Rating: 4.90

4.9 Rating 4,468 Reviews

100 %

of reviewers recommend Heating Controls Online

Company Reviews

Metrics

Info

4.9

Based on 4,468 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Heating Controls Online 5 star review on 24th January 2024

Anonymous // 01/01/2019

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“Great service. Ordered Friday arrived Monday. Simple to install Drayton thermostat.”

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Posted 3 years ago

“Efficient and quick”

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Posted 3 years ago

“All works perfectly thanks.”

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Posted 3 years ago

“Order process was seem less and quick. Product was as specified shipped same day. Great service”

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Posted 3 years ago

“I recently bought the Optimum WiFi Enabled Immersion Heater Timer and am absolutely delighted with the item. I needed to contact their Technical Helpline to assist with the matching of my phone to the unit and received easy to understand advice on how to resolve the issue. All in all a 10/10 experience.”

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Posted 3 years ago

“Excellent company, wished I’d found them earlier. Only reservation was the couriers, Royal Mail, would never use them, never on time and they’ve lost a couple of packages in the past.”

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Posted 3 years ago

“Great choice of products, easy order and payment process”

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Posted 3 years ago

“fast service. good price product ,though have yet to install items bought”

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Posted 3 years ago

“Fast delivery, can't fault service 👍”

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Posted 3 years ago

“So far so good, easy to swap with the alpha rf receiver. Easy to set up and get runnings”

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Posted 3 years ago

“Delivery as expected and works perfectly”

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Posted 3 years ago

“Excellent service and very helpful to this numpty!”

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Posted 3 years ago

“Great product Delivered speedily Best price”

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Posted 3 years ago

“Very efficient delivery, with prompt advice and exchange when I found I had ordered the wrong controls for some of my radiators.”

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Posted 3 years ago

“Great service,, had all the bits ready and delivered on time”

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Posted 3 years ago

“Excellent speedy service of a replacement wireless thermostat. FAQs and other supporting info for our product was very helpful. Good value for money.”

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Posted 3 years ago

“Spot on, can't praise them enough Well done ✅”

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Posted 3 years ago

“This transaction wasn’t perfect but the resolution offered was excellent. My initial order was despatched quickly and arrived within 2 days. The product was faulty. The returns process was quick and easy and a new product was despatched. This product got lost by Royal Mail and the product was no longer available. The team at Heating Controls Online then offered me an upgraded product that worked similarly to the original part I ordered. It was the same manufacturer and was a direct replacement. This was received and has now been fitted successfully. So overall, despite the hiccups, I am happy. It did take a while to receive a new working product, maybe 10 days in total but the service was well redeemed. Thank you.”

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Posted 3 years ago

“First time I've used this company, and I'm happy with the service - good prices, delivery on time and the item was exactly as ordered.”

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Posted 3 years ago

“Ordered two thermostats with remote sensors - both items were out of manufacturers warranty and both defective as agreed with by Danfoss. Sent items back for replacements but as items no longer available they say they will refund me. They lie about items being defective and take funds for postage - over 4 times the amount it cost. Unhelpful, deceptive and untrustworthy company. I’ll make sure this review goes on all platforms. Disgusting”

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Posted 3 years ago

All our products come with a minimum 1 year warranty. We tested the thermostats, and found both to be working correctly. Upon further investigation it became apparent you had a 24v system, and you had ordered 230v thermostats. The thermostats you ordered would not work on 24v. There was no fault - you has ordered the wrong ones. We refunded in line with our non-faulty return policy, as we had fully proven for them to be functioning. It is a shame that your attitude was aggressive and obstructive throughout the whole process and we had to end communication.

Posted 3 years ago

Heating Controls Online is rated 4.9 based on 4,468 reviews