Heatable Reviews

Name: Heatable
Rating: 4.88

4.9 Rating 1,260 Reviews

97 %

of reviewers recommend Heatable

Company Reviews

Metrics

Info

4.9

Based on 1,260 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Heatable:

By using computers instead of salespeople, Heatable gives you an instant fixed price on a Which? Best Buy boiler which is perfectly suited to your home, online.

Our fixed and final prices start at £1,590, or you can pay monthly from £10.80.

This is the better way to buy your new boiler.

Visit Website

Phone:

0330 113 1333

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Heatable 5 star review on 16th June 2020

Anderson Martins

Heatable 5 star review on 12th June 2020

Anderson Martins

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am really happy with my experience with Heatable. The website is easy to use and you can get a quote without worrying that you will receive any nuisance calls. I asked a few questions using the website live chat before placing my order and promptly received clear answers. The ordering process is very simple and you get an instant fixed price quote. The amount was not charged to my credit card until the job was complete. In my case this was a conversion from a regular heating system to a combi boiler. The gas engineers used by Heatable arrived at the stated time and were professional & friendly. I was really pleased that they were willing to discuss the job and were accommodating to the quirks of a mid-terraced property that needed a 22 mm gas pipe upgrade. The conversion took 2 days and the old boiler and cylinder were removed as part of the job. Due to the nature of the conversion the engineers inevitably created dust and there was some cosmetic damage to walls. However, this was explained to me from a call I received from Heatable, I had read it in the T&Cs too and I also had to consent to this during the job. They did their best to tidy up before leaving, but any work of this nature will create some mess. I only mention this because I have seen some reviews where this seemed to be considered unacceptable, whereas I would consider it to be unavoidable for work of this nature. I’m really happy to know that the boiler is covered by a 10 year warranty and I have already recommended Heatable.”

Helpful Report

“We were a bit wary about using an online service, but was pleasantly surprised, the whole process took 3 days. Communication was excellent, from the company, and installer. Had a call from Paul the day before confirming what time he would arrive. He explained everything to us, and was very professional (even when I burst into tears when he took our old boiler off) Despite these difficult times, the process was quick and efficient, would highly recommend.”

Helpful Report

“Website easy to use, seem well organised and pleasant, liked their enthusiasm to start with. Basically feel I paid for a boiler without an acceptable service, maybe this is why they’re cheaper. Any repair works involved with fitting the boiler were not kind to the eye. Read T&C’S, is what I was told. Basic simple things you might expect when paying a professional we’re either not in his job description, incompetence or just lazy. Leaving rubbish under a tree in the garden knowing a young child living there, consisting of bits of copper/ plastic pipe, block/brick and screws. Not acceptable in my view. Equally concerning they don’t appear to think anything wrong with any concerns I’ve raised as not got back to me after a week. Sadly, I won’t be recommending and don’t understand how this can be when they seem to have many happy customers.”

Helpful Report

Hey Susan, It's Sam here, the founder of Heatable. I do apologise for the issues which you've had, we never want a customer to feel like they've been pushed aside. I've just ran through the notes on the job and spoke with Ben, the head of our technical team. Unfortunately, during any boiler installation, the works can be disruptive and sometimes, small amounts of cosmetic damage are simply unavoidable. Our terms and conditions do state this, our engineers do not complete re-decoration, but they will always make good as best as they can. With regards to the small bits of copper which had been left in your garden, this was an oversight on our engineers behalf, and I apologise for that. I can see that Ben has tried to contact you on multiple occasions in order to offer you a gesture of goodwill for the inconvenience, but he has had no response? If you would like to call us on 0330 113 1333, we will be able to arrange this for you. We always do our best to make sure that customers go away feeling happy, I'm very sorry if you feel that you've been let down. If I can be of any assistance, please do get in touch. Regards, Sam

“Excellent from start to completion of new boiler install. Informed of when and who will fit, time of arrival. Can't fault this experience at all..What a shame other companies don't inject as much enthusiasm into their customers as Heatable.”

Helpful Report

“Fast, efficient, proffessional. Excellent value and the whole process was so simple. The website was straight forward and very easy to use. A few questions to answer regarding size of property/old boiler and number of radiators in the home. Then a few pics of the old boiler. Picked my order and install date. Completed finance application online/submitted and approved within a few minutes. Day before installation I had a call from Leigh the Gas Engineer to confirm arrival time. Leigh turned up on time, he was friendly, polite and did a fantastic job replacing our boiler. Leigh worked efficiently and cleaned as he went. I can not praise Leigh Troop enough and the service provided by Heatable. Thank you.”

Helpful Report

“Without hot water for 3 weeks during COVID & no help from BG. Heatable responded straight away to answer concerns/questions, worked safely and efficiently to install the new boiler. Can not fault them from start to finish. Thank you.”

Helpful Report

“Can't even begin to tell you how happy I am with Heatable. The communication with them is fantastic. Even a call from the engineer the night before to to me what time he will be arriving. Peter was very good. Clean fast intallation with no fuss. Highly recommeded.........”

Helpful Report

“Fast, efficient, proffessional and competitive prices, I can not believe how easy it was. The website is user friendly and simple to use answer a few easy questions about your old boiler and take a couple of photos choose your install date - sorted. Order and install date confirmed next day. I can not praise the installers enough Rob and colleague arrived early, which suited us, both polite and friendly. The work was carried out to a first class standard, dust sheets protected everywhere. They explained everything in detail i.e. what parts they had installed and why, cleaning the system and how the controls worked. A big thank you lads and big thank you to Heatable - First class”

Helpful Report

“Very smooth and efficient. Everything went exactly as planned, great engineer turned up on time, did a great job, tidied up and left. Brilliant!!!”

Helpful Report

“Heatable - absolutely brilliant! Peter our engineer was so professional and has done a fantastic job fitting our new boiler. We had local quotes of over 1k more expensive than we paid through heatable. I could not recommend them enough :) thanks again Peter for being so fab and doing such a great job!”

Helpful Report

“Right from the initial enquiry through to completion the level of service was superb. Right through the process I had regular calls from one of the team advising me of the progress of my order. It was easy to apply, simple uploading of photos of my old boiler to show them what was needed. I had regular updates of the progress and an email the day before telling when the engineer would be arriving and his name and a photo (very useful) to know who to expect. Mark arrived on the fitting day and there was no problem at all. In less than 6 hours the new boiler was in and the radiators and hot water were working again. Excellent job and I would definitely recommend Heatable and the engineer Mark to anyone. Thank you for an excellent job at a competitive price.”

Helpful Report

“Had my boiler fitted yesterday fitter Steve on time actually early but did not start work till 8 disappointed with the delivery of boiler as did not arrive till 10 o clock but was advused between 8-10 and Steve had removed boiler by 8.45 so was waiting around for the delivery on a very cold windy day had a few problems but Steve was joined by Chris and they overcame them was fully informed by both re the operation of the boiler and thermostat and woke up this morning to a lovely warm house”

Helpful Report

“Absolutely fantastic service, the heatable team were amazing. Easy and super quick to get an online quote (which was very reasonable), rang the following day to confirm everything was booked in and even offered us an earlier appointment! Dealing with the heatable team was a massive relief after a very stressful 10 days of no heating or hot water due to be mucked around by our boiler cover company. Love our new boiler, never been so toasty. Thank you Ben, Sam, Luke and team”

Helpful Report

“This is one of the best experiences of buying anything I've had. From begining to end was great! The guy I spoke to initially (sorry cant remember his name) went through offers and products, then emailed everything, no pushy salesman etc. After choosing, availabily of installation dates was fantastic with lots of immediate times/days available, I even got a discount for choosing a quick date. On the day, Antony arrived on time, was a great guy, friendly, worked hard and efficiently leaving no mess when he left. Also the boiler and the price are really good too. I would reccomend this company to anyone. Thanks”

Helpful Report

“Roberto sledz Excellent experience from start to end, engineer “Waqas Arshad “ he deserves 10 stars, friendly and efficient, a trouble free installation. Very pleased. Excellent company. Definitely will recommend both Wages Rashad and heatable to anyone who’s looking to replace an old boiler! Thank you very much guys!!”

Helpful Report

“The whole process from purchase right through to installation was very professional and informative. The engineer Gordon took time to induct me in how to use new system, and I am delighted. Thank you for a Sterling service.”

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“Today we had a new boiler fitted by George working for Heatable. It was our first time using such a service and from start to finish we couldn't recommend it enough. He was here at 8am prompt as promised. The website is easy to use and requires no personal details to be entered before you are given a quote. There is no sales team involved trying to upsell and the price you are quoted online is the price you pay. We couldn't recommend the gas engineer George more highly, his work was first class, he was professional, friendly and he tidied up!! George explained how to use the new system and you could tell he took great pride in his work. Anyone in two minds about Heatable or their engineers need have no fears, they deliver a first class service with no pressure or stress.”

Helpful Report

“What a great experience. Order my boiler after filling in questionnaire and being given options to which boiler would suit my needs. Choose my boiler and was given a time and date for insulation. Had a phone call the next day to confirm. I was informed with the name or the service engineer and what time he would arrive. Turned up on time on the day and did a wonderful install. Cannot praise this company highly enough.”

Helpful Report

“I was very dubious about using a online service to order a new boiler but after reading the reviews I decided to take a chance. I completed my order on a Saturday evening and the following Monday morning I received a confirmation phone call (which was very reassuring). I also received e-mails throughout the week including the day before The plumber (Robbie) turned up promptly on the day, was very polite and knew exactly what he was doing. I covered everything up and cleared up nicely after, even offered to sweep the floor. Very pleased with the service and have already recommended to others.”

Helpful Report

“I was very dubious about spending so much money with an online company. I read the reviews and decided to take a chance. I booked everything online on a Saturday evening, first thing Monday morning I got a confirmation call (which was very reassuring). I got confirmation e-mails throughout and on the day before installation. Plumber (Robbie) came promptly on the day, was polite, knew exactly what he was doing, covered everything up and even tidied up after, even offered to sweep the floor. Very impressed and have already recommended to others.”

Helpful Report

Heatable is rated 4.9 based on 1,260 reviews