Heatable Reviews

Name: Heatable
Rating: 4.88

4.9 Rating 1,260 Reviews

97 %

of reviewers recommend Heatable

Company Reviews

Metrics

Info

4.9

Based on 1,260 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Heatable:

By using computers instead of salespeople, Heatable gives you an instant fixed price on a Which? Best Buy boiler which is perfectly suited to your home, online.

Our fixed and final prices start at £1,590, or you can pay monthly from £10.80.

This is the better way to buy your new boiler.

Visit Website

Phone:

0330 113 1333

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Heatable 5 star review on 16th June 2020

Anderson Martins

Heatable 5 star review on 12th June 2020

Anderson Martins

Anonymous

Anonymous // 01/01/2019

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“Viessman boiler installed recently, very impressed with the ease of ordering at a very competitive price. Installer Daniel and his assistant were very helpful and boiler and pipework look very tidy and working perfectly, couldnt ask for more! Excellent service all round :)”

Helpful Report

“Heatable were brilliant from the start as we requested that we keep our gas fire and this had been a problem with other companies. The Engineer, Jon travelled a long way but was brilliant and very informative. After service very good as all documentation delivered on email. Can’t recommend Heatable enough plus 2 years interest free credit as well!”

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“Absolutely fantastic service. Already telling my family and friends about Heatable.”

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“I was a little worried about making such a large purchase such as a boiler over the internet. Having read previous reviews I decided to go ahead, as their price was much more competitive that British Gas (over £1000 cheaper). I placed my order on Saturday and the boiler was installed the following Tuesday. The engineer arrived at my property first thing as promised and work really hard to overcome some complications. He didn’t leave until 7pm. Overall, I couldn’t be happier with the price and service which I got from Heatable. It is a very transparent process and even when there were hiccups the price did not change (which was always a concern of mine). Keep up the great work, it is a breath of fresh air.”

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“Fitter was meant to be there between 8 and 10, turned up at 12.40. Left my house in a right mess took me 3 hours to clean up and had to paint my stair walls as had been scratched and scraped all the way up. Also damaged boiler cupboard which had to be replaced. Heatable rang and asked me about there service, told them said they would investigate and get back to me but never did. Shocking service, l avoid if you want a proper job doing”

Helpful Report

Hello Carl, I'm sorry to hear that you're not happy with the service Heatable provided. As discussed during our follow up call, we asked for some images of the 'damage' which was caused to your property so that our after sales team could investigate it further, unfortunately, they do not appear to have received anything from you? Having spoke directly to the engineer, he advised that the space around the boiler had quite a few belongings (fishing tackle etc). He had to move it all in order to properly access the space around the boiler. If these were not put back as they were originally, I can only apologise. From what I can see, the actual installation, was carried out to a high standard. I feel that a 1 star review does not properly reflect the overall service which you received. Again, I'm sorry to hear that you weren't 100% satisfied with Heatable. If you would like to discuss this further, please contact the team on 0330 113 1333. Regards, Sam (Founder)

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“Great service from everyone in the office and our fitter Mike. We had our new boiler fitted in November and wanted to wait before we left a review. Very happy with the service received and we’ve already recommended you to our family and friends.”

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“My previous 15kw Ideal boiler in my house was still working but on its way out, so I decided before it died I would upgrade to 30kw Viessmann 100 boiler. I paid extra for a Saturday install and paid for the setup in full upfront. Installer came installed the boiler and could not get the boiler to work and now we have no heating and no one to correct the issues until next week. Extremely unhappy - wasted money and no heating.”

Helpful Report

Hey Doug, I'm sorry to hear that you're not 100% happy with the service. Unfortunately, it appears to have been an issue with the boiler out of the box which our engineers did their best to resolve. When the problem can not be fixed, we have no choice but to call on the support of the manufacturer of the product itself. I can see that our after sales team managed to pull your home visit forward, to Monday (you were booked for installation on a Saturday). From what I can see, the issue was resolved within a couple of days, and our engineers also installed some extra equipment in to your home (expansion vessel), free of charge. We always do our best to make sure every customer received the same level of service. It's a shame that an issue with the product out of the box has lead to Heatable receiving a 1 star review. I hope everything is working great now - if you need anything else in the future, do not hesitate to contact our after sales team on 0330 113 1333. Regards, Sam (Founder)

“Love my lovely warm house. Booked online and fitted within 2 days. Brilliant.”

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“Superb service. I cannot fault the work of the engineers who fitted the boiler. Customer care also excellent. Thank you.”

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“I would say this is a two mens job, however one guy came to do the job when he left in the evening I was given the gas safety certificate and told job was completely done now when I tried to use it the radiators were leaking, how do issue a safety certificate without even checking the whole system They had to come back and do the rest after contacting them The kitchen smoke extractor was removed when installing the boiler however never fitted back, and took it with him, I asked for it but never got it back”

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“Heatable are knowledgeable, informative and very helpful. Website is easy to use and transaction was easy, confirmation at every stage. Very competitively priced. Boiler was installed on the agreed date and all work carried out completed on time. The engineer Mehmet Ciftci was very pleasant and informative about the installation of the boiler and answer all questions we had relating to the boiler. Work was carried out in a very professional manner and removed and cleaned any mess.”

Helpful Report

“I was initially anxious because the process was too smooth and I usually get conned by contractors and mechanics. I was waiting for the usual scratching of head and the engineer telling me he will have to charge me more for this and that... My heating engineer Ed was brilliant - he wouldn’t stop until the job was done. It took a total of 3 days because so many problems arose but I wasn’t charged a single penny more. Ed was trustworthy and very knowledgeable Thank you Heatable - couldn’t recommend them more”

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“EXCELLENT”

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“Very good from start to finish. Ordering was easy, good updates from Heatable and well installed. I’m very happy with the boiler”

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“Excellent service, clean and great job.”

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“Very good company, professional,fast service, and a very nice and competent engineer that did the work.”

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“Heatable. Would highly recommend your company to anyone. Great website and a very good deal. Excellent fitter Allan 10/10. Thank you . One very happy customer 😊👍”

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“The whole experience made us happy, from website order, all the confirmations, regular updates, extremely quick install dates and the install itself was fantastic. Thank you Heatable, will definitely recommend.”

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“Such a simple process from ordering to fitting the new boiler. Darren was really professional and did a fantastic job. Reasonable price and could do 2 years interest free credit. I will recommend to everyone. Thankyou so much Heatable.”

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Heatable is rated 4.9 based on 1,260 reviews