Heatable Reviews

Name: Heatable
Rating: 4.88

4.9 Rating 1,260 Reviews

97 %

of reviewers recommend Heatable

Company Reviews

Metrics

Info

4.9

Based on 1,260 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Heatable:

By using computers instead of salespeople, Heatable gives you an instant fixed price on a Which? Best Buy boiler which is perfectly suited to your home, online.

Our fixed and final prices start at £1,590, or you can pay monthly from £10.80.

This is the better way to buy your new boiler.

Visit Website

Phone:

0330 113 1333

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Heatable 5 star review on 16th June 2020

Anderson Martins

Heatable 5 star review on 12th June 2020

Anderson Martins

Anonymous

Anonymous // 01/01/2019

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“Amazingly quick turnaround with great pricing to match! Highly recommended.”

Helpful Report

“Like others have stated I too was apprehensive about buying a boiler online. I read other reviews and even contacted Heatable with a couple of queries these were answered promptly and professionally. I went ahead and competed the online ordering process which was a very easy process my order was placed on Friday evening and my new boiler was expertly fitted by Dale & Tom the following Monday. A special tanks need to go to Dale & Tom who worked professionally, efficiently and were very friendly. It is coming up 6 weeks since installation and the boiler is excellent I honestly cannot fault Heatable in any way 10/10. What I will say is you get a quality boiler expertly installed at an extremely competitive price from a company that provide excellent customer service.”

Helpful Report

“I was very apprehensive about buying a boiler online but after reading several reviews and doing my research I decided to go ahead. I found the whole process extremely straightforward from placing my order to uploading photos of my current boiler (and I am a technophobe!). Once the online order was placed I received a phone call from Heatable thanking me for my order and asking if I had any questions, which I didn't as everything was self explanatory online. The day before installation I received an email with the installers photo and details on, on the morning of install I received a call from the installer advising of time of arrival. There were two engineers (Kit and Simon) who were extremely polite, professional and who clearly took a lot of pride in their work. They worked hard all day and left my kitchen cleaner then how they found it! Before leaving I was fully briefed on the workings of the boiler and wifi controls and how Heatable would be in touch with warranty etc. I also received a follow up call the next day from Heatable asking if I was satisfied with the work? All in all a very positive experience from beginning to end and I would highly recommend to anyone. Full credit to all involved, a superb business model that other organisations could do well to follow. Thank you Heatable.”

Helpful Report

“It was an easy process, no hassle with sales techniques, it was a fixed price. it took less than a day to complete, mainly due to top class engineers. They were very friendly, courteous and professional and also cleaned up afterwards. 10 out of 10 from us.”

Helpful Report

“Brilliant service, didn’t have any heating before, but spoke to heatable who were very helpful, I got to pick what date I wanted it fix and fitted a new boiler and within a few days all Was sorted, would recommend this company, great work and thank you, would rate 5 stars excellent for sure!”

Helpful Report

“Very impressed with the service throughout. Would recommend.”

Helpful Report

“Ordered online, was kept informed of what was happening every step of the way. Had shopped around and heatable were considerably cheaper than other quotes I had. Alex, the engineer, turned up when he said he would and made an excellent job of fitting a new Viessmann boiler turning what was a bit of a messy job into a very smart and proffessional installation regardless of the fact it is in the loft where no one can see it! Job ran on a bit longer than anticipated due to a missing nest thermostat which, after a bit if detective work, was found to have been delivered to the wrong address, thank you parcel force! Any way Alex stayed very late to ensure that everything was working properly and that even an old technophobe like me could work it! Couldn’t ask for a better job and couldn’t ask for a better engineer!”

Helpful Report

“Online ordering process was amazingly easy. The chaps that Installed were very polite respectively and a pleasure to have in the house. They also cleaned up and made good the installation from outside that other workman have ignored in the past. Massive thanks not often I say this but 100% money well spent.”

Helpful Report

“My old boiler needed replacing. Looked on internet for replacement. Saw Heatable offer, all looked too good, reviews were really good. Decided to order. So simple, response superb, day confirmed, requested price for supplying & fitting scale remover, no problem, no extra cost. Engineer confirmed fitting evening before. Parts arrived ready for fitting. Alan arrived, fitted, explained all, left everything clean. All paperwork followed within a few days. Excellent job by everyone. Thank you all. Amazed so well done from advert to warm house & hot water.”

Helpful Report

“Good service with any phone call I have had and very reasonable price which did not change from the online quote 😊 however would NOT recommend the standard wireless controller had my new boiler for around a week and the controls are almost impossible to work 😕 the heating engineer told me they are really complicated and handed me an instruction booklet therefor I was left with no idea how to work it! Disappointed :(”

Helpful Report

“Great service and VFM”

Helpful Report

“Quick, expert , happy.”

Helpful Report

“Really quick service and very reasonable price. The installers arrived on time and stayed all day until the job was done!”

Helpful Report

“Brilliant service from the first moment I looked at your website till the end with the new boiler installed! John (who fitted the boiler) was great. I would definitely recommend to anyone.”

Helpful Report

“I have used Heatable twice now, extremely happy with the service that they offer.”

Helpful Report

“Very impressed with Heatable the transition period of ordering and getting the boiler fitted was outstanding! Well done Heatable a genuine company that does everything it says on the website! Excellent communication from the Heatable team and also the fitters Liam and Steve who did a very good job.”

Helpful Report

“Chuffed to bits with my new Wiessnann Vitodens boiler... so much quieter and faster at heating up than my ancient leaking old one. Keep up the great work!! :-D xx”

Helpful Report

“Low prices with great quality boilers and good old fashioned customer service...... Brian”

Helpful Report

“I thought the reviews were too good to be true but how wrong was I. Such a fast, slick and professional job from everyone at Heatable. New boiler was installed expertly by John Logan and his apprentice, taking extra care every step of the way. Warranty and all paperwork was taken care of by Heatable. Already recommending to EVERYONE!!”

Helpful Report

“At first everything was going along nicely, a few ordering issues, our fault not theirs, then after talking to them on the phone, all ordered and a couple of hours later the order confirmation email arrived. Still all good and on the day of installation we decided not to have the boiler relocated, which was £500 extra!! Boiler fitted, all seemed ok so phoned up to tell them that we hadn’t had it relocated and to ask what happens re the £500 we’d paid for something we’d not had? I was told that it would be refunded that day, then hours later received an email saying that they’d not charged us correctly for what we’d had and that amounted to £500 so we weren’t entitled to any money back!!! Rang them and eventually got to speak to Sam the boss who accepted that they’d sent out the order confirmation email out which included the £500 relocation fee, he tried to make out it was an automated error on their part, even though parts of the order had been altered manually the main part of our complaint had not been altered, bit of a coincidence that!!! PLEASE BEWARE OF THIS COMPANY!!!!! They think it is acceptable to send you out order confirmations that aren’t actually what you have ordered and then fob it off as automated errors!!!! Then try and convince you that you’ve got a good deal out of it!!! They are either incompetent or ......?”

Helpful Report

This review is inaccurate, unbelievable and completely unfair. To quickly summarise for our readers; 1- Chris placed an order for the wrong type of boiler installation at a cost of £2,550. His installation should have cost £2,914. 2- As a gesture of goodwill, and to save re-processing his finance application, we agreed to complete the more complex conversion of his heating system for the same cost (crazy, we know). 3- Chris was understandably very happy, as he'd just saved £364. 4- The full conversion of his heating system was completed. 5- Then, Chris calls up to say he wants £500 refunded, because of some information that had he'd seen relating to his original, incorrect order. In hindsight, we should have cancelled the order completely, then asked Chris to go back and re-place an order for the full amount. However, we didn't, because we were trying to be kind, and we chose to be out of pocket. As a result of all this, we've been left with a 1 star review because of a typo on an email which was sent relating to his original order which never actually happened. Regards, Sam (Founder)

Heatable is rated 4.9 based on 1,260 reviews