Heatable Reviews

Name: Heatable
Rating: 4.88

4.9 Rating 1,260 Reviews

97 %

of reviewers recommend Heatable

Company Reviews

Metrics

Info

4.9

Based on 1,260 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Heatable:

By using computers instead of salespeople, Heatable gives you an instant fixed price on a Which? Best Buy boiler which is perfectly suited to your home, online.

Our fixed and final prices start at £1,590, or you can pay monthly from £10.80.

This is the better way to buy your new boiler.

Visit Website

Phone:

0330 113 1333

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Heatable 5 star review on 16th June 2020

Anderson Martins

Heatable 5 star review on 12th June 2020

Anderson Martins

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Today my wife and I had a new boiler fitted by Bryan working for Heatable. It was our first time using such a service and from start to finish we couldn't recommend it enough. Their website is easy to use and requires no personal details to be entered before you are given a quote. There is no sales team involved trying to upsell and the price you are quoted online is the price you pay. We paid in full but there are options to pay a deposit and pay the rest monthly at a sensible rate of interest. We couldn't recommend the gas engineer Bryan more highly, his work was first class, he was professional, friendly and accommodating, he tidied up/simplified the whole set up surrounding our new boiler which was above and beyond what was expected. Bryan also worked tidy and after five or so hours the only way you knew he was even here was a quiet, efficient boiler and a nice warm home. He explained how to use the new system and you could tell he took great pride in his work. Anyone in two minds about Heatable or their engineers need have no fears, they deliver a first class service with no pressure or stress.”

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Hey Dean. Wow, thanks for taking the time to write a review as long as that one...! Doesn't get much better. I'll be sure to pass your feedback on to Bryan for you, he'll be made up. Keep on recommending :-D Sam

“Great service from start to finish. I was messed about by British Gas for 4 weeks. Recommended to Heatable by my next door neighbour, ordered on Tuesday and installed today (Thursday). Gabby in the office was so helpful and the installers Mike and James worked flat out for 7 hours installing the new Worcester combi 4000. I now have heating and hot water. I'd recommend Heatable to everyone who needs a new boiler.”

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“Very poor service. Asking me to get another plumber to fix a problem with the boiler they just installed! Plumber said the valve for downstairs was broken and he couldn't change it. Well, if you break it then you fix it! It was working previously. They try to hide reviews and give broken links for ratings. Beware!”

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“Unfortunately a poor company to deal with and one I regret making a purchase from. The install went as planned and boiler was working well until I noticed a knocking sound coming from the boiler. The manufacturer came out to repair the boiler under warranty and reported the electrical installation had been bodged as you can see from the pictures. So Heatable sent around another engineer to rectify the bodged install, this is when the nightmare started. The engineer who came to rectify the install was really poor. I arranged over the phone with him to come in the morning, 2 in the afternoon I called to see where he was and Heatable called back to say he would be another hour. 3 o'clock he called me to say he would take another hour. So a whole day wasted waiting for him. The engineer then spent two hours doing, I'm not sure what. He shouted upstairs for me to turn on the thermostat which I did and the electric tripped out in the whole house. He then spent another hour doing, I'm not sure what, then asked me to turn the thermostat on again and the heating came on so he left. Later I tried to turn the heating off and realised I wasnt able to and the thermostat was unable to control the heating/boiler. So over the next few days Heatable sent more engineers around to see what the issue was. It wasn't an issue with the boiler so passed me on to Nest. During my calls with Heatable they insisted even though I hadn't purchased the Nest Thermostat through Heatable, if one of their engineers had broken it they would replace it. Nest where unable to fix the Thermostat and couldnt replace it as the warranty had expired and as you might guess when push came to shove, Heatable washed their hamds of it and told me their was nothing they can do and it wasn't their engineer who had broken it. I just can not belive that it is a coincidence the Thermostat stopped working at the exact same time their engineer wired it up incorreclty and the electric tripped out in the house. Anyway even more infurating I have now purchased a brand new Nest Thermostat and paid someone to come and install it. They have just opened up the case and shown me inside and the only change to the bodged install they have made is to change the brand of wago connector. The original wiring on the £2.5k boiler has been hacked up beyond belief. Please take a look at the manufactorers report and these pictures and DO NOT purchase a boiler from Heatable”

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“Worst nightmare. Installation took only 3 hours and the result was 1. They removed an old pipe and "forgot" to seal it. It took 3 visits for them to fix it ( they should have replaced the pipe but they only applied some silicone). Downstairs neighbour property damaged twice. 2. One month later we noticed a gas leak, they repaired it after saying 'it was only a small one'. Thanks God 3. They removed all the wall plaster when removing the old boiler (answer after complaining - check our policy) 4. They broke the back of all my kitchen cabinets ( to set tup the condensate pipe 5. Over a year later, we found that this condensate pipe is leaking, still investigating the damaged.”

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“I have been ordering for Heatable for a couple of years now I love your service and prices too!! And have referred friends and family and they love you too!!! You are awesome !!!!”

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“Great! I was sceptical at ordering online for one of my rental properties, but having done my research I knew what boiler I needed. I chose the required boiler, set up a payment plan, chose the day of installation and that was it. Got an email confirmation for time and date of installation, the local gas safe engineer requested a few pics of my old boiler which we uploaded and that was it. On the day of install got given an eta for time, turned up on time and within 4 hours had a new Worcester 4000 30kw fitted with minimal fuss and clean work in replacing flues and brickwork. No sales calls unlike boxt, Great customer service answering any queries I had easy simple website to use. What more can you ask for, I can only recommend the ease of purchase via heatable. They also price matched a like for like quote from BOXT as heatable have better 0% finance options. 5/5 for me. I’d be mindful of the negative reviews as they are subjective and conditional on the engineer that attends which is unfortunate as heatable do outsource their work. The 12 month works man ship warranty also puts you at ease, and the engineer said any issues give me a call and I’ll come out to resolve.happy days! Please use this code if you would like to save £50 on your next boiler purchase. TZHT9”

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“Poor quality product installed after a directors recommendation. Shoddy workmanship. Installed the oil Filter the wrong way round. Damaged plastering in my hallway. Left electrics that are dangerous. Boiler leaked after install. Heating controls didn’t work. After the first year Service the engineer stated that the flue was not connected properly and was dangerous. Not interested that the boiler breaks down every year and have basically told me it’s now my problem with the manufacturer.”

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“Good prices and on time.”

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“Used them for the last few years.. Pricing is spot on and delivery is great.”

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“James was a lovely fella who fitted my boiler in the required time. He kept me up to date throughout the day and cleaned up after his work. Thank you, James”

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“Very impressive service from start to finish. New boiler installed within 24 hours of ordering and the price came in £2300 less than British Gas. Had a call today to check all was well and to confirm my boiler protection warranty (10 years). Would recommend.”

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“A++++ very good service.”

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“Found this website online after being let down by our trusty old boiler. We had quotes to repair it of about £500 which compared to a new one at just over £2000 felt cheap however, the old was wasn't very efficient and with the recent gas price increases we decided to take the plunge on a new one. The website is easy to use and the prices are reasonable. We ordered on Monday and it was installed and working by Tuesday which is hard to believe as we'd waited 4 weeks to have someone out to the old one about repairing it.”

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“Hate to write a cliche great review but at no point was I not utterly impressed with every aspect of my experience. Found them through a great website, spoke with two of the most helpful phone agents I've ever come across (Thank you John/Sophie) and the plumbers who came to fit the boiler where the icing on the cake. Don't go anywhere else for a new boiler!”

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“Used for a new boiler just after Christmas (seeing their TV advert a million times finally came in handy!). Got a quotation that I did thing was too good to be true but in the end it was absolutely great. Unfortunately I can’t remember the engineers name but he was brilliant and super polite. 100% recommend”

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“Excellent service from beginning to end. The best decision we made was to use Heatable for our new boiler. Would highly recommend this company.”

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“Excellent service from beginning to end. The best decision we made was to use Heatable for our new boiler. Would highly recommend this company.”

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“A relief that a service like this finally exists and they deliver what was promised. I’ve had many properties over 40 years being both the occupant and the landlord and sourcing a new boilers installation has always been a complete nightmare. To order my boiler in a few clicks after sending Heatable some photos, to them (actually) turning up a DAY later to the fantastic price and undertaking of the work itself, Heatable delivered. I’m so impressed. Thank you. Long may it continue!”

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“Brilliant process from start to finish, really happy with our new boiler, and the expert service we received from Heatable. Would recommend”

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“Great price, quick install. Fabulous staff. Would recommend - thanks!”

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Heatable is rated 4.9 based on 1,260 reviews