Hearing Aid UK Reviews

Name: Hearing Aid UK
Address: Hearing Aid UK Ltd9 Lower Bank RoadFulwoodPrestonLancashire, Preston
Rating: 4.63

4.6 Rating 692 Reviews

92 %

of reviewers recommend Hearing Aid UK

Company Reviews

Metrics

Info

4.6

Based on 692 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Hearing Aid UK :

Hearing Aid UK offer free impartial advice about hearing aids and the options available on the market and with a network of over 200 audiologists provide a fantastic service at prices up to 40% off the high street.

Visit Website

Phone:

0800 567 7621

Email:

info@hearingaid.org.uk

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Anonymous

Anonymous // 01/01/2019

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“It has restored my hearing to almost as good as it was 15 years ago. It seeems very well made and more or less restores my hearing so that I can listen to classical music which I had almost stopped doing with the old aid.”

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“Quick response to request for an appointment at home for my elderly father. Audiologist was brilliant on first visit. She explained everything, answered any questions and left a clear set of tasks that we need to do in preparation for the next visit. Very impressed with the service so far.”

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“Very poor follow up. I've heard nothing following the appointment 2 weeks ago. Still waiting for pricing and hearing test results.”

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“The testing was professional and the advice comprehensive.”

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“Excellent communication. I'm looking forward to experiencing their services.”

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“John was very good at explaining what he was doing, he also was very good at telomg me what was best for me with my hearing problems. Overall I was really impressed with his professionalism.”

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“The person who called was professional and helpful gave me the answers I needed. Now just wait to see if product is as good as company claims.”

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“I am only at the beginning of my journey with Hearing Aid, but so far the process has been straightforward and the people I have interacted with have been pleasant and helpful.”

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“I saw Rinooba who was very helpful but I did not realise I had to pay 10% for the trial so was unable to go ahead - I think you should make customers aware of this I am going back to see her this week”

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Hello Amanda, All of our aids are provided with a 60 day full money back guarantee period. Usually payment in full is taken when you receive the hearing aids, and then you get the full amount back if you return them, just like buying anything else really. On this occasion the audiologist agreed to only take 10% of the total and then the balance if you decided to keep the aids, or to return the 10% if you did not. This full money back policy is standard for most hearing aid companies. The only companies I know of offering "free trials" come with a catch, in that their aids are significantly more expensive.

“See My Previous Review”

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“I was very impressed by the immediate response after my phone call, and very happy with the visit from the Audiologist, who was extremely helpful. At present I'm wearing two of the hearing aids for a week on a trial basis. So far I am delighted with them. This is a brilliant service. Thank you”

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“Good price, Your audiologist friendly and knowledgeable, overall excellent.”

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“John visited mum for a hearing test. He spoke clearly and put her at ease. He explained the result of her test and identified the best make and type of hearing aid for her situation.”

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“Very good service and quick to get an appointment at a hearing aid centre. Hearing test and consultation were excellent and very professional. Trial hearing aids were fitted and set up during the appointment and are working well. My only criticism is the price quoted for the hearing aids. Your advert states that up to 40% discount is offered on hearing aid prices but this was not the case with me. I showed the audiologist adverts on the internet of other companies offering the same services and hearing aids for over £800 cheaper. There was no offer made for price matching.”

Helpful Report

As you mentioned, our costs can be up to 40% less than those of the high street; some high street audiologists charge a little more than we do and others are almost twice as expensive. We would always price match with anyone offering the same product and service we do, however, the company to which I believe you refer has a questionable reputation. They have a small number of audiologists covering almost the whole country and previously when some of them have quit, many customers were left with no aftercare. We therefore cannot price match against a company (and this includes mail order websites) who do not offer the same level of service and more importantly cannot always guarantee aftercare for the life of the hearing aid, whereas we can. If you manage to find them for less anywhere else, please get in touch and we will happily price match.

“Prompt response and clear communication, followed up on all actions.”

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“I was seen by Christo on time and he was very polite, knowledgeable and took time to test my hearing and explained and demonstrated the hearing aids available. I like to see him again next year as I can still manage my hearing”

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“I preferred a local independent audiologist and was contacted very quickly to help me find a suitable service. I felt reassured by the accreditation process.”

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“Very helpful home visit. Not rushed. Good discussion of pros and cons re different types of aid.”

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“I've been wearing NHS aids for many years but recently decided to go private to get some better, higher tech aids. I had a consulatation yesterday with Mark and I was very pleased. He was pleasent and knowledgable and performed a thorough examination and hearing test. We were then able to discuss options and arrive at (hopefully) my ideal solution. i am now just waiting for the aids to arrive to have them fitted (a couple of weeks time).”

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“Audiologist was very experianced and knowledgeable. The resultant demonstration hearing aid was a revelation, and frankly it was quite emotional to be able to hear clearly after so many years. The final hearing aid was every bit as good (cros set-up due to total deafness in one ear) and I am sure will effect my life in a very positive way”

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Hearing Aid UK is rated 4.6 based on 692 reviews