Hearing Aid UK Reviews

Name: Hearing Aid UK
Address: Hearing Aid UK Ltd9 Lower Bank RoadFulwoodPrestonLancashire, Preston
Rating: 4.63

4.6 Rating 692 Reviews

92 %

of reviewers recommend Hearing Aid UK

Company Reviews

Metrics

Info

4.6

Based on 692 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Hearing Aid UK :

Hearing Aid UK offer free impartial advice about hearing aids and the options available on the market and with a network of over 200 audiologists provide a fantastic service at prices up to 40% off the high street.

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Phone:

0800 567 7621

Email:

info@hearingaid.org.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I consulted my audiologist recently because one of my Phonak hearing aids was mafunctioning. The hearing aid has been returned to Phonak for repair and I am waiting for its return.”

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“Responded very quickly to my request and arranged a hearing test. I'm yet to have it so I can't comment on how it will be after that.”

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“I have been waiting nearly 3 weeks for an audiologist to make an appointment with me for a hearing test. I have contacted Hearing.org.uk 3 times but still have not had contact with an audiologist. Terrible service. Will now find another company to help with my hearing issues.”

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“Excellent service. Extremely pleasant and more than helpful staff.”

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“A gentleman named Constantine visited, tested my hearing he recommended I have aids and suggested some that would suit me. He delivered them, fitted and has helped me subsequently with a couple of hiccups. Superb service.”

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“Have not yet had a hearing assessment. However, organisation and communication is excellent so far.”

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“My hearing assessment was carried out in my home which was very convenient to me. The assessment was carried out in a very professional manner. In addition to the hearing assessment the professional also gave advice on my balance problem leading to a private referral to an expert in the field.”

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“Encouraging first visit: have ordered new aids - fingers crossed.”

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“All as expected”

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“So far I am still waiting for the hearing aids I have already laid out £3500 for... where are they?”

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Hello Andrew, From our notes, I believe you saw the audiologist last Monday. The hearing aid manufacturers are all closed for orders over the new year until January 2nd, which was five working days ago. Hopefully, your audiologist will have your new aids from them shortly, I have asked them to contact you today with an update." Kindest regards, Kimberley Bradshaw - Hearing Aid HQ

“Still waiting for a call from the audiologist! Been two weeks now!”

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Dear, Iris, Thank you for your review. We take all our negative reviews very seriously and have looked into this for you. We assigned you to one of our audiologists on 19/12 and chased for a test date on 20/12. We can't see that we have received a reply from the audiologist for either communication sent. We have since spoken to you and have now assigned you to a new audiologist who also covers your area. We hope this has settled any queries and that you are happy with the service going forward. We apologise for any inconvenience caused and if we can support you any further, please do not hesitate to contact us directly at: info@hearingaid.org.uk. Kind Regards, Kimberley Bradshaw - Hearing Aid UK HQ

“I range and made an appointment on 17/12/24, no confirmation received of the appointment venue. Rang on 31/12/24 to confirm the venue, still no confirmation to date 02/01/25 appointment is for 06/01/25 at 1100 hours could someone please confirm where i am to attend for the appointment.”

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Dear Ian, Thank you for your review. We take all negative reviews seriously and have looked into this for you. We have spoken to the audiologist we designated to you, and they have stated that you requested their address on New Year's Eve, which has now been sent. He has also stated that you will be sent an automated email before your appointment, which he has advised you about. We hope you are happy with the service going forward and that this has settled any queries. If we can support you any further, please do not hesitate to contact us directly at: info@hearingaid.org.uk. Kind Regards, Kimberley Bradshaw - Hearing Aid UK HQ

“Good initial conversations. Confirmed appointment. Alison arrived exactly on time fit the earing tests which Confirmed all previous tests. Hearing aids ordered and fitting date agreed.”

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“Just had a very good experience during my free 1st hearing assessment and excellent conversation & reccomendations from the friendly and experienced audiologist.”

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“Thank you, more than very good so far.”

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“Helpful and informed, and able to demonstrate appropriate products that should be suitable for my needs”

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“I had a hearing test and honest advice without any hard sell. Thanks for a very good service from Jo.”

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“Looking for information on a hearing aid for myself i came across your site. You rang me within 48hrs and kindly fixed for a local company to contact me regarding appointment. Alll good so far except the local company have not got back to me and i don't know who they are so am unable to proceed. Your service was great, the folks you deal with...not so much.”

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“Long phone call with the audiologist ,got info i required and arranged a hearing test in one weeks time. Excellent service, looking forward to my new aids.”

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“I received a follow up call shortly after inputting my details. After taking entirely relevant and necessary details I was contacted by the local independent audiology company My first consultation was yesterday and new hearing aids will be fitted in a fortnight. The hearing review was comprehensive and far more detailed than with my previous large chain supplier. I'm looking forward to my new hearing aids and, hopefully, their increased effectiveness following the comprehensive consultation and testing”

Helpful Report

Hearing Aid UK is rated 4.6 based on 692 reviews