Haute Florist Reviews

Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

4.7 Rating 29,537 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

Metrics

4.7

Based on 29,537 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist 5 star review on 25th March 2025

3733

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Smooth ordering process”

Helpful Report

Posted 6 days ago

Hello, Thank you for your kind review! We're thrilled to know that you had a smooth ordering process with us. Best wishes, The Haute Florist Team

Posted 6 days ago

“Easy to navigate website with beautiful bouquets of flowers.”

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Posted 1 week ago

Hello, Thank you for your lovely review! We're so glad to hear that you found our website easy to navigate and enjoyed our beautiful bouquets. Best wishes, The Haute Florist Team

Posted 1 week ago

“Good and efficient”

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Posted 4 weeks ago

Hello, Thank you for your positive review! We're pleased to know that you found our service both good and efficient. We strive to provide a seamless experience for our customers. Best wishes, Rosie

Posted 3 weeks ago

“Lovely flowers”

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Posted 2 months ago

Hello, Thank you for your lovely review! We're delighted to hear that you enjoyed our flowers. Your satisfaction is our top priority, and your feedback truly brightens our day. Best wishes, Rosie

Posted 2 months ago

“AMEX didnt work”

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Posted 3 months ago

Hello, Thank you for taking the time to share your feedback! We sincerely apologize for the inconvenience with your AMEX payment. Your experience is very important to us, and we appreciate you bringing this to our attention. If there's anything we can do to assist you further, please don’t hesitate to reach out. We hope to serve you again soon! Warm regards, Rosie

Posted 3 months ago

“Beautiful flowers. Delivery came on time even though there was no communications sent regarding the delivery, gave a bit of anxiety. Other then that, all good.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your thoughtful review! We're so glad you found the flowers beautiful and that the delivery was timely. We completely understand how the lack of communication could cause some concerns, and we appreciate your feedback as it helps us improve our services. We look forward to serving you again in the future! Warm regards, Rosie

Posted 3 months ago

“I’ve used Haute Florist for a while now and mostly the flowers and service are fabulous. Unfortunately the last two deliveries have been very late (7pm) in the chosen day which is not acceptable especially when I put the order in several days before. Also this time some of the roses had black edges. Overall I will continue to use Haute and hopefully they will fix these issues.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your thoughtful review, Sarah! We’re glad to hear that you generally enjoy our flowers and service, but we sincerely apologise for the delays in your recent deliveries and the quality of the roses. Your feedback is invaluable, and we are actively working to address these issues to ensure a better experience in the future. We appreciate your continued support and look forward to serving you again soon! Warm regards, Rosie

Posted 3 months ago

“Everything was fine and the flowers were fabulous. Except one small very annoying issue that all other florists do that you do not or it is very difficult to find on your web site. Why do you not clearly show the delivery date of the flowers on all your emails to customers and also online clearly so the customer can go on line and check it. All florists do it except you. As I was sending multiple flowers on different dates it was really annoying to have to write to your customer support to find out the date flowers were being delivered. Only a small point but it would put my off using you again. As the service was not seemless. Sounds petty but just saying froma custners point of view. Might be something to add.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your valuable feedback! We're thrilled to hear that you found the flowers fabulous. We completely understand your concern regarding the delivery date visibility, and we genuinely appreciate you bringing this to our attention. Your comments are important to us as we strive to enhance our customer experience. We will certainly consider your suggestion for making delivery dates clearer on our communications. Thank you for your support, and we hope to have the opportunity to serve you again! Warm regards, Rosie

Posted 3 months ago

“Great service”

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Posted 3 months ago

Hello, Thank you so much for your wonderful review! We're delighted to hear that you experienced great service with us. Your satisfaction is our top priority, and we appreciate you taking the time to share your thoughts. We look forward to assisting you with your future floral needs! Warm regards, Rosie

Posted 3 months ago

“I ordered online as a gift. Was told the flowers came beautifully presented and looked very similar to the picture. Statement online said free delivery but had to pay for delivery at the end of the order process. Initially informed that delivery would be early afternoon but this the. Changed to 7.30pm. Arrived around 7pm.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review and for choosing us for your gift! We’re glad to hear the flowers arrived beautifully presented and matched the picture closely. We apologize for any confusion regarding the delivery charges and timing. Your feedback helps us improve our services and we appreciate your understanding. Warm regards, Rosie

Posted 3 months ago

“My friend was delighted and said the flowers (medium bouquet) filled two vases - would use again”

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Posted 3 months ago

Hello, Thank you for your lovely review! We’re thrilled to hear that your friend was delighted with the bouquet and that it filled two vases. We truly appreciate your support and look forward to serving you again soon! Warm regards, Rosie

Posted 3 months ago

“The flowers that I ordered, whilst a bit expensive, were exactly as the picture. My sister was delighted with them. Thank you.”

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Posted 3 months ago

Hello Louise, Thank you for your lovely review! We're so glad to hear the flowers matched the picture and brought joy to your sister. We appreciate your feedback on pricing and hope to see you again soon! Warm regards, Rosie

Posted 3 months ago

“Everything went smoothly. Was not able to track but flowers were delivered punctually and safely”

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Posted 3 months ago

Hello Leonore, Thank you for your kind review! We're pleased to hear everything went smoothly with your order and that the flowers were delivered punctually and safely. Your feedback is greatly appreciated, and we hope to serve you again soon! Warm regards, Rosie

Posted 3 months ago

“Excellent service- pleased eith tge flowers as my friend was overwhelmed with it. The only thing I felt bit concerned that royal mail delivery took a picture of her fence - no sight of the flowers - I has to ask my friend to see if she has received safety thank goodness”

Helpful Report

Posted 3 months ago

Hello Ruthy, Thank you for your kind review! We’re delighted to hear that your friend was overwhelmed with the flowers. We appreciate your feedback regarding the delivery, and we understand your concern about the picture. Rest assured, we’ll make sure to communicate with our delivery partners to improve this experience. Thank you for choosing us, and we look forward to serving you again! Warm regards, Rosie

Posted 3 months ago

“Good website with a good variety of flowers for every occasion plus you can add to your order with a selection of nice cards and gifts to suit. First time purchase with this company reasonably priced although bit disappointed that their was no promotional code for new customers but overall happy.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your thoughtful review! We're delighted that you found our website easy to navigate and enjoyed the variety we offer for different occasions. We appreciate your feedback about the promotional code for new customers and will take that into consideration. It's great to know you were happy overall, and we can’t wait to serve you again soon! Warm regards, Rosie

Posted 3 months ago

“Lovely flowers, lasting well. Only comment was the delivered size was little smaller than expected - as I ordered medium as per image.”

Helpful Report

Posted 3 months ago

Hello David, Thank you for your lovely review! We're so glad to hear that you enjoyed the flowers and that they are lasting well. We appreciate your feedback regarding the size, and we will certainly take it into account as we strive to meet your expectations. We hope to serve you again soon with another beautiful arrangement! Warm regards, Rosie

Posted 3 months ago

“My friend was very pleased and surprised to receive her birthday present on time.”

Helpful Report

Posted 3 months ago

Hello Jane, Thank you for your lovely review! We're so glad to hear that your friend was pleased and surprised with her birthday gift. Timely delivery is something we strive for, and it’s wonderful to know we hit the mark! We appreciate your support and look forward to helping you celebrate again in the future! Warm regards, Rosie

Posted 3 months ago

“Was expected to be delivered on a different date to the date that they actually arrived. Website was a bit misleading on that front. Good quality product eventually delivered”

Helpful Report

Posted 3 months ago

Hello, Thank you for taking the time to share your feedback! We apologize for any confusion regarding the delivery date and appreciate you bringing this to our attention. We’re glad to hear that the product you received met your expectations in quality. Your support is greatly appreciated, and we hope to serve you better in the future! Warm regards, Rosie

Posted 3 months ago

“The flowers just delivered were lovely. Unfortunately I have had a couple of experiences where the flowers were not up to standard, but this time, they were gorgeous, thank you.”

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Posted 4 months ago

Hello Angela, Thank you for your thoughtful review! We’re delighted to hear that your recent delivery met your expectations and that the flowers were gorgeous. We truly appreciate your feedback, and it motivates us to continue delivering quality blooms. Looking forward to serving you again! Warm regards, Rosie

Posted 4 months ago

“Bought the obelisk terrarium. Arrived beautifully packaged but I was shocked to find it was only 9” tall. The dimensions are listed for the base - 11x11cm- but I hadn’t checked. It seemed bigger as the picture shows about 6-7 plants but it contained only 2 - which is all that would fit. Battery pack is too big to fit inside terrarium but looks very stylish despite being on the petite side. Good quality design. Very pleased with it as I got it with a discount. I’d feel less pleased if I’d paid full price.”

Helpful Report

Posted 4 months ago

Hello Jackie, Thank you for sharing your review! We're glad to hear that you appreciated the beautiful packaging and quality design of the obelisk terrarium. We strive to provide accurate dimensions, and we apologize for any confusion regarding the size and plant capacity. It’s great that you enjoyed the discount as well! Your feedback is valuable to us, and we’re here to help with any future purchases you might consider. Warm regards, Rosie

Posted 4 months ago

Haute Florist is rated 4.7 based on 29,537 reviews