Haute Florist Reviews - Read 29,537 Genuine Customer Reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

“This was my first time using Haute Florist. I am sure the service will be very bgood indeed.”

Posted 1 month ago

Hello, Thank you for your review! We're glad to hear that this was your first experience with Haute Florist, and we appreciate your confidence in us. We’re committed to providing great service and look forward to exceeding your expectations in the future. Best wishes, Rosie

Posted 1 month ago

“Delivery was very poor as you used Royal Mail, didn’t deliver till 7.30 in the evening, by that time my daughter had gone out for Birthday celebrations, they redelivered the following day late afternoon. It was quite obvious that due to late delivery the flowers were not at their best!! So therefore unable to review the quality of the bouquet! Let’s hope next months delivery is better!”

Helpful Report

Posted 3 months ago

Hello Elizabeth, Thank you for sharing your feedback with us. We're truly sorry to hear about the issues you experienced with the delivery, especially on such an important occasion. We understand that timely delivery is crucial, and we're disappointed that we fell short this time. Your comments will be taken into account as we strive to improve our service. We appreciate your understanding and hope to provide a better experience next month! Warm regards, Rosie

Posted 3 months ago

“Flowers were nice, friend appreciated them. The disappointing part was the very late delivery, 7.30pm on their birthday. Royal Mail tracking wasn’t working so asked customer service who gave stock answers about it being in their t&c’s and not being their responsibility yada yada. Not ideal. Has put me off ordering from them again.”

Helpful Report

Posted 3 months ago

Hello Katriona, Thank you for your feedback! We’re glad to hear that your friend appreciated the flowers, but we sincerely apologise for the late delivery and any inconvenience it caused on their special day. We understand how important timely delivery is, and your experience highlights an area we need to improve. Warm regards, Rosie

Posted 3 months ago

“Flowers were pretty person who received them loved them which is main thing, I was just expecting something more just seemed small.”

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Posted 4 months ago

Hello Samantha, Thank you for taking the time to share your experience! We're glad to hear that the recipient loved the flowers. We always aim to delight our customers, and we appreciate your feedback regarding the size. Your insights help us to improve our offerings. We hope to have the opportunity to provide you with a more impressive arrangement in the future! Warm regards, Rosie

Posted 4 months ago

“The plant arrangement received did not reflect the photo on the website, which had more or larger plants. I know they may grow and spread but too much compost visible. No reply received to my email.”

Helpful Report

Posted 4 months ago

Hello, Thank you for your feedback! We're truly sorry to hear that the plant arrangement you received didn't align with the image on our website and that there was too much compost visible. Your comments are invaluable and help us to enhance our offerings. We also apologise for not responding to your email; we strive to provide timely communication and regret falling short in this instance. Please feel free to reach out again—we're here to assist you. Warm regards, Rosie

Posted 4 months ago

“The flowers are good but they arrived a day later than I paid for. Given that it was a birthday present, it was disappointing.”

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Posted 5 months ago

Hello Eleanor, Thank you for taking the time to share your feedback. We’re glad to hear that you were satisfied with the flowers, but we sincerely apologise for the delay in delivery. We understand how important it is for special occasions, like birthdays, to be celebrated on time, and we regret any disappointment this may have caused. Please know that we take your concerns seriously and will work to ensure timely deliveries in the future. Warm regards, Katie

Posted 5 months ago

“Although the flowers looked stunning on the website and I upgraded to a medium bouquet, when the flowers arrived, the roses and lillies were drooping, which was a little disappointing. Although Haute have confirmed they will send out a fresh bouquet, which I hope will arrive and look as they do in the picture.”

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Posted 6 months ago

Hello Claire, Thank you for your review. I’m sorry to hear that the roses and lilies arrived drooping, and I understand how disappointing that can be, especially after upgrading to a medium bouquet. We appreciate your understanding and are glad to hear a fresh bouquet has been arranged for delivery. We hope it arrives in perfect condition and meets your expectations. Warm regards, Katie

Posted 6 months ago

“Very quick delivery and great that you can order next day flowers but some of the roses were wilted and one head was broken off which was a shame. East to track on Royal Mail and put delivery options”

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Posted 6 months ago

Hello Sarah, Thank you for your feedback! We're glad to hear you appreciated the quick delivery and tracking options. However, we're sorry to learn that some of the roses were wilted and that one head was broken. This is not the standard we aim for, and we appreciate you bringing it to our attention. We value your support and hope to provide a better experience next time! Best wishes, Rosie

Posted 6 months ago

“Said next day and I ordered in the morning but next day wasn’t actually available and when the flowers arrived at my friend’s I was quite disappointed with the picture she sent me - not like the bouquet in the picture”

Helpful Report

Posted 6 months ago

Hello Rebecca, Thank you for your review. I am very sorry that your order was not delivered as expected and that you were disappointed with the flowers. The reason your order was not available for next-day delivery is because the cut-off time for orders with personalised cards is 6 pm. If not done already, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 6 months ago

“Delivered too late for funeral 😟”

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Posted 6 months ago

Hello Peter, Thank you for your review. I’m truly sorry to hear that the delivery was late for such an important occasion. This isn’t the experience we aim to provide, and I apologise for the inconvenience. I will relay this to our dispatch manager. Warm regards, Rosie

Posted 6 months ago

“Friend going for a day surgery was very pleased.”

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Posted 6 months ago

Hello Bernaette, Thank you for letting us know! We’re glad to hear that your friend was pleased with the flowers, especially before their day surgery. We hope they have a speedy recovery!

Posted 6 months ago

“2 days late Delivered in the end efficiently”

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Posted 6 months ago

Thank you for your feedback. We apologize for the two-day delay, but we're glad to hear that the delivery was efficient once it arrived. We appreciate your patience and understanding.

Posted 6 months ago

“The roses was not fresh as the bottom of the flower they was all was soft they only lasted a couple of day's it should have been a soild touch i know as I've got experience In flowers the harder they feel the fresher they are”

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Posted 6 months ago

Hello Ms Smith, Thank you for your review. I’m sorry to hear about the issue with the roses. Freshness is very important to us, and it’s disappointing to learn that they didn’t meet your expectations. We appreciate your feedback and would like to make it right. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 6 months ago

“The flowers were great once they arrived. I was very annoyed that the delivery was booked for the Saturday and were not deliverd till Sunday. The courrier said he was only contracted to deliver on a Sunday, so Saturday was never an option. Why not be Honest?”

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Posted 7 months ago

Hello Christine, I’m glad to hear you were pleased with the flowers, but I’m sorry for the delay in delivery and the confusion regarding the schedule. We strive to provide accurate information, and it’s clear we fell short in this instance. I can confirm we do deliver 7 days a week. Warm regards, Tom

Posted 7 months ago

“Great choice of flowers, and they offer next day delivery. Well that's what I thought, and thats why I specifically chose them. So I went ahead, placed the order and received confirmation of my payment and next day delivery, which would be a Saturday. Only to receive another message later on that day stating that delivery would now take place on the Sunday approximately after 7pm. I tried contacting the company on the Saturday, however ate unable to speak to anyone. I sent an email and message opting to cancel my order. Only to find out that the flowers were still delivered on the Sunday. To date, I have had no response from the company, whatsoever regarding my cancellation. Poor customer service!”

Helpful Report

Posted 7 months ago

Hello Janice, Thank you for your detailed feedback. I'm truly sorry for the frustration and inconvenience you experienced with your order and our customer service. While we're glad you appreciated the selection of flowers, it's clear we fell short of our delivery and communication promises. Your situation shouldn’t have happened, and I apologise for the lack of response and the mishandling of your cancellation. We're actively reviewing what went wrong to prevent this from happening again. If you haven’t already, please reach out to our customer service team, and we’ll do our best to make this right. Best wishes, Rosie

Posted 7 months ago

“Easy service and delivery was very prompt, quite disappointed with the flowers, I paid extra for the medium size and the bouquet is TINY I’d be interested to know what the standard size looks like, the flowers are half dead and are already turning brown on the edges. There is some gorgeous buds dotted about however the bouquet is looking very sad! Bought these as a birthday present and my mum was sad at the dying flowers. Not worth the £40 spent 😭”

Helpful Report

Posted 8 months ago

Hello, We’re sorry to hear about your experience and appreciate your feedback. It’s disappointing to learn that the bouquet did not meet your expectations, especially for such a special occasion. We strive to provide the best quality and value for our customers. Please contact our customer service team, and we’ll be happy to address your concerns and make it right. Thank you for bringing this to our attention. Kind regards, Tom.

Posted 8 months ago

“On time, lovely flowers. Just never got notification to say they had been delivered, as they said they would.”

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Posted 8 months ago

Hello Paul, Thank you for your feedback! We're glad to hear that the flowers were lovely and delivered on time. We apologize for the lack of delivery notification and will look into this issue. Your comments help us improve our service. Kind regards, Tom.

Posted 8 months ago

“I was pleased they arrived on time especially as I paid £9.99 for that. Although they came safely intact, I was disappointed in the size as I paid £10 for the large and it looked small. The images online gave the impression it would look fuller. These were for my daughters 18th birthday. I received on Thurs 25th and by 27th sat morning the roses were still closed and browned petals. I changed water, cut a few stems , and insured no leaves in water. By the evening several roses were drooping and dead. Very disappointed as a gift and cost a lot.”

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Posted 8 months ago

Hello, Thank you for your review. We are saddened to hear that our flowers have left you feeling disappointed- this certainly isn't our intention! We make it our aim to get the best flowers for you. A member of our customer support team has now contacted you regarding this issue. We hope this can be resolved. Kind regards, Tom.

Posted 8 months ago

“They send the flowers but the ones they sent were nothing like the picture I bought from 🤷🏻‍♀️”

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Posted 8 months ago

Hello Anne, Thank you for your review. I am very sorry to hear that you felt that the flowers did not resemble the images online and I do apologise for any upset this has caused. A member of our customer support team ha snow contacted you regarding this issue. We hope this can be resolved. Kind regards, Tom.

Posted 8 months ago

“Got the impression it was a local florist, but no ! Delivered by Royal Mail and the flowers were ok but a bit tired ! Not sure I will use again”

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Posted 8 months ago

Hello Samantha, Thank you for sharing your feedback with us. We're sorry to hear that your recent experience didn't meet your expectations. While we do partner with Royal Mail for some of our deliveries to ensure broader reach and timely service, we understand your desire for the personal touch that local florists provide. We're also concerned to hear that the flowers arrived in less-than-perfect condition. We strive to deliver fresh and vibrant flowers with every order, and it sounds like we missed the mark this time. We appreciate your feedback as it helps us improve our services.

Posted 8 months ago