Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

“Cumbersome website with dreadful address finder. Assumes we all live in the South of England. Can't find anywhere in the Highlands. Something so simple took forever. I hope the (expensive) flowers are better than the website. I should have stuck to M&S”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your feedback. I’m sorry to hear that our website has not met your expectations, especially regarding the address finder. We understand how important it is to have a smooth experience while ordering, and your comments will help us improve this aspect of our service. Best regards, Tom

Posted 2 weeks ago

“The note was not included with the bouquet that I had ordered and my sister did not know it was a get-well arrangment sent by my family!!”

Helpful Report

Posted 3 months ago

Hello, Thank you for sharing your feedback. I'm truly sorry to hear that the note was not included with your bouquet, causing confusion for your sister. Communication is important, especially for heartfelt gestures like get-well wishes. We strive to ensure every aspect of our service meets expectations, and I regret that we fell short in this instance. Your comments will help us improve our processes moving forward. If there's anything we can do to assist you further, please don't hesitate to reach out. Best, Rosie

Posted 3 months ago

“Unfortunately whilst the flowers delivered were beautiful they weren’t delivered next day as advertised/purchased and customer service around this issue was abysmal.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review, and I apologise for the issues you encountered with your order. While I’m glad to hear the flowers were beautiful, it’s disappointing to note that they did not arrive on the promised next day, and that our customer service fell short in addressing your concerns. We strive to ensure timely deliveries and provide supportive, clear communication, and I understand how frustrating it must have been to feel unsupported. Your feedback is vital for us to improve our service, and I appreciate you bringing this to our attention. We take your concerns seriously and will work hard to rectify our processes to prevent this from happening in the future. Thank you for your understanding, and we hope to serve you better next time. Warm regards, Rosie

Posted 3 months ago

“Poor service & pay more than usual forist. Deliveries late and separated.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your feedback. I’m sorry to hear about the poor service and the late deliveries you experienced. We always aim to provide timely and reliable service, so it’s disappointing to know we fell short in your case. Your comments about the pricing and delivery issues will be reviewed as we continuously strive to improve our services. We appreciate your input and hope to have the opportunity to serve you better in the future. Best regards, Ellie

Posted 3 months ago

“I was extremely dissapointed that the flowers werent delivered in time for the recipient. They were a stunning bunch but unfortunatley they could not be gifted.”

Helpful Report

Posted 4 months ago

Hello Rachel, Thank you for taking the time to share your experience with us. I'm genuinely sorry to hear that the flowers were not delivered to your recipient in time. We pride ourselves on the quality of our arrangements, and it’s disappointing to know that the timing affected your gifting. Your feedback is important to us as we continually strive to improve our services. If there's anything more we can do to address your concerns, please don't hesitate to reach out. Best wishes, Katie

Posted 4 months ago

“I ordered a medium size wild flower bouquet. The number of flowers/size was nothing compared to the photograph on website. Disappointing.”

Helpful Report

Posted 4 months ago

Hello, Thank you for taking the time to share your thoughts. I’m sorry to hear that the wildflower bouquet you received didn't match your expectations based on our website's photographs. We aim to provide quality and satisfaction with every order, and it’s disheartening to know we missed the mark this time. If not done already, please send us some images of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line. Warm regards, Rosie

Posted 4 months ago

“Really disappointed. These were for my wife's 70th birthday and we're not as expected. The picture doesn't reflect the flowers received. My wife suggested they would recover but most of them never really did. The roses are completely finished. She received several lots of flowers from different people and they are still looking thriving. I don't send flowers very often and I am disappointed.”

Helpful Report

Posted 4 months ago

Hello Keith, Thank you for your feedback. I'm genuinely sorry to hear that the flowers you received did not meet your expectations, especially for such a special occasion as your wife's 70th birthday. We value your comments as they help us improve our service and product quality. I assure you that we are committed to ensuring a better experience for all our customers. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Warm regards, Rosie

Posted 4 months ago

“Dissatisfied ordered a medium for a client and receive the below image . Seems small I have ordered from many florists the size of these don’t match the price . I am Told of customer service all is correct”

Helpful Report

Posted 5 months ago

Hello, Thank you for sharing your concerns, and I’m sorry to hear that you were dissatisfied with your order. We strive to provide accurate representations of our arrangements, and we apologise if the size did not meet your expectations. If not done already, please could you forward us some images of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Tom

Posted 5 months ago

“Lovely long-lasting flowers but the delivery was disappointing. I selected the delivery date as the day before I needed the flowers 'just in case' as I was planning on hand-delivering them. The flowers were not here at 4:30pm on the selected delivery date, so I rang customer service who advised to allow until 7:30pm for the delivery, at which point they still had not arrived and customer service was now shut. I rang again in the morning and customer service advised that the flowers were due to be delivered between 9:20am and 10:20am, but I was supposed to be hand delivering the flowers at 10am. Therefore I asked for a refund so that I could go to a local florists instead. Unfortunately I was told that they would only refund the price of the delivery as it states in the terms and conditions that the flowers may be delivered up to 3 days after the selected delivery date - sorry but this just is not good enough and more importantly, why is this in the terms and conditions which nobody reads, and not in bold red writing on the website as you're selecting the delivery date???? and why did customer service tell me to wait until 7:30pm for the delivery, then the following day the same girl was able to track the delivery and tell me that it was scheduled for 9:20-10:20am? why could she not have told me the first time I called that they were not in fact even scheduled for delivery for the delivery date which I had selected? and why could she track the parcel but I had not received any tracking information? just not good enough.”

Helpful Report

Posted 5 months ago

Hello, Thank you so much for taking the time to share your feedback on your experience with Haute Florist. We are truly grateful for your honest review and we sincerely apologise for the disappointing delivery that you encountered. We completely understand your frustration and disappointment regarding the delay in delivery. We apologise for any inconvenience this may have caused you, especially as you had made arrangements to hand-deliver the flowers. We acknowledge that our customer service team gave you conflicting information regarding the delivery time, and we deeply regret the confusion and inconvenience caused. We apologise for not clearly stating our policy regarding potential delays in our terms and conditions. We understand that this should have been communicated more prominently, especially during the selection of the delivery date. Your feedback regarding the need for clearer information on our website is duly noted and we will work to improve this aspect. Warm regards, Katie

Posted 5 months ago

“I received flowers from my daughter on Saturday. Although I have followed all the instructions, they are now mostly withered. Flowers bought the same day from M&S are still perfect and we’re doubtlessly far cheaper. My first and last experience of Haute flowers.”

Helpful Report

Posted 5 months ago

Hello, Thank you for your feedback, and I sincerely apologise for the disappointing experience you had with our flowers. We take great pride in the quality and longevity of our blooms, so it’s disheartening to hear that they did not meet your expectations, especially after following the care instructions. If not done already, please send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Rosie

Posted 5 months ago

“The flowers were delivered to my wife on Sunday. By Wednesday the were a very sorry looking, phoo attached. It was an expensive bunch of flowers for my wife's birthday and after 4 days they looked in very poor condition. The orginal flowers should not have been shipped to a customer. Very disappointing.”

Helpful Report

Posted 5 months ago

Hello, Thank you so much for taking the time to provide us with your feedback regarding your recent experience with Haute Florist. We truly appreciate your openness and honesty. We sincerely apologise for the disappointment you and your wife faced when the flowers arrived in poor condition just after a few days. This is certainly not the level of quality we strive to deliver to our valued customers, and we deeply regret any inconvenience caused. I have contacted you directly via email. We hope that this can be resolved! Best wishes, Ellie

Posted 5 months ago

“Ordered large bouquet for my Parents being together 60 years…so a special occasion. Flowers arrived very late in the day by Royal Mail and I was expecting a courier. Bouquet much smaller than I was expecting…hate to think what small was. Also messages and delivery by Prestige Gifting not Haute ..who I actually ordered from so felt a bit of a con as there was a nicer delivery of flowers at exactly same time from Prestige! Black box’s exactly the same except with Haute on. Sadly not impressed and would not recommend.”

Helpful Report

Posted 5 months ago

Hello Philippa, Thank you for taking the time to share your feedback, and we’re truly sorry that your experience did not meet your expectations, especially for such a special occasion as your parents’ 60th anniversary. We apologise for the late delivery and any confusion caused by the branding and delivery service. While both Haute and Prestige Gifting are part of the same family, we understand your concerns and regret that the bouquet size and overall presentation were not as anticipated. Your disappointment is understandable, particularly given the importance of the event. Thank you again for your feedback. I will pass this on to the relevant department. Warm regards, Rosie

Posted 5 months ago

“Somewhat underwhelmed, bouquet looked amazing on photo, was for someone finishing treatment so a special occasion. About a quarter of the flowers I would have expected and the next day delivery turned into two days, so some flowers were dead. Will not use again”

Helpful Report

Posted 5 months ago

Hello Fiona, Thank you for your feedback. I’m truly sorry to hear that your experience did not meet your expectations, especially for such a special occasion. We strive to provide beautiful arrangements and timely delivery, and it’s disappointing to learn that we fell short in both areas for you. If not done already, please could you send us some images of the bouquet to equiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 5 months ago

“The flowers were of poor quality and nothing like the photo on the web site. Will not use again”

Helpful Report

Posted 6 months ago

Hello Gabriela, Thank you for your review. I’m truly sorry to hear that you were disappointed with the flowers. This is not the experience we strive to provide. We would appreciate the opportunity to make this right for you. Please send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Rosie

Posted 6 months ago

“FLOWERS ARRIVED BUT WERE LEFT ON THE DOOR STEP I WOULD NOT EXPECT THAT TO HAPPEN IN THE HEAT”

Helpful Report

Posted 7 months ago

Hello Laurence, Thank you for your review. I’m very sorry to hear about the issue with the delivery. Flowers should always be handled with care, especially in warm weather. This situation is not up to our standards, and I understand your concern. Unfortunately, as we use a third-party courier service for our deliveries, we have no control over the dleivery. However, we will feed this back to our Dispatch Manager. If there are any issues with the flowers due to this, please send us some images to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Rosie

Posted 7 months ago

“The roses had brown tips so we're not fresh and contact was awfull the flowers bought on the 1st delivered by 2nd after xtra money paid were very disappointing thay atr now dead”

Helpful Report

Posted 7 months ago

Thank you so much for taking the time to share your feedback about your recent experience with Haute Florist. We truly appreciate your honesty and the opportunity to address the issues you encountered. We would like to sincerely apologise for the disappointment caused by the brown tips on the roses, as well as the poor contact experience you had. We understand how important it is to receive fresh, vibrant flowers, and we are truly sorry that this was not the case for you. I can see that our customer service team has responded to your email and they are awaiting some images of the bouquet so that we can look into this further for you. Best wishes, Rosie

Posted 7 months ago

“The flowers didn't arrive next day despite it being advertised it would. The flowers were not presented as seen in the advertisement. The reality is the bouquet is very thin and underwhelming. Very basic. I wish I'd used a local florist who I'm sure would have put more love and care into arranging a bouquet for a special occasion.”

Helpful Report

Posted 7 months ago

Hello, Thank you for your feedback. I am truly sorry to hear about your disappointment with your recent order. We understand how important it is for flowers to arrive on time and meet expectations, especially for special occasions. I apologise for the delay in delivery and for the bouquet not being up to our usual standards. This is not the experience we aim to provide our customers. If not done already, please contact our customer care team at enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line and we would be happy to look into this for you. Best wishes, Katie

Posted 7 months ago

“The flowers look nothing like the picture I spent £50 on a medium summer bunch of flowers. I received them yesterday and some were squashed and shrivelled. I complained and sent pictures they reviewed the pictures and said nothing wrong with them but pictures sometimes don’t look the same as live. It was definitely a smaller bunch than what I paid for. It was for my daughter’s birthday. They offered a voucher as goodwill but that’s not the point I wanted what I paid for. I didn’t need a refund I would have preferred them to send a new bunch of flowers but they refused. On top of that Royal Mail delivered it and left them with the concierge and not delivered to my door. Why would you do that for god sake. Never again”

Helpful Report

Posted 8 months ago

Hello, Thank you for your review. I am very sorry to hear that you felt that the flowers did not resemble the images online and I do apologise for any upset this has caused. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Kind regards, Tom.

Posted 8 months ago

“The bouquet is quite disappointing. Looks nothing like the picture. The customer service separately is a 5/5. I had a problem with the delivery, and it was remedied swiftly. Customer service is great, but the floristry needs to improve. I ordered the medium size and it looked half empty and rather lack lustre, nothing like the full bountiful picture of the medium size bouquet on the website. I wanted that wow factor you get with artisan florists, but unfortunately it has been a rather underwhelming purchase.”

Helpful Report

Posted 8 months ago

Hello, thank you for your review. I am very sorry to hear that you felt that the flowers did not resemble the images online and I do apologise for any upset this has caused. Kind regards, Tom.

Posted 8 months ago

“Wasn't anything like as pictured. Very sparce on flowers and content from the photograph. Would jot use again.”

Helpful Report

Posted 8 months ago

Dear Joanne, thank you so much for taking the time to share your feedback about your experience with Haute Florist. We genuinely appreciate your honesty and value your opinion. We apologise that your recent order with us wasn't anything like as pictured and that it was very sparse on flowers and content compared to the photograph. This is definitely not the level of service we strive to provide, and we understand your disappointment. If possible, please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 8 months ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist Reviews