Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

“I have joined their monthly flower subscription service for flowers. It’s supposed to give you a 30% discount on their retail bouquet- at a cost of £30 - adding the 30% I should have received a bouquet in the region of £40 - £42. What I have received was very disappointing- 3 pink roses, 3 yellow carnation and 2 red lilly types with some green. I have called the company asked for a return and refund which was denied on the basis that their “quality manager” looked at the pictures and found nothing faulty. Considering they go on about a 100% customer satisfaction I was surprised that after a whole day of emailing back and forth no agreement could be found. In fact their customer care does not even involve the ability to talk to a manager. Apparently they don’t talk to customers. I have now handed the matter to my payment provider to get my money back.”

Helpful Report

Posted 11 months ago

Hello, Thank you for your review. I'm truly sorry to hear about your disappointing experience with our subscription service. It's disheartening to hear that the bouquet you received did not meet your expectations, especially considering the promise of quality and customer satisfaction that we strive to uphold. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 11 months ago

“The flowers I ordered for my aunt’s 80th birthday arrived a day late. When I complained about the delay I received a convulted response as to why delivery is not guaranteed for a specific date - this is not acceptable for a floral delivery company. After sending numerous messages and requesting the delivery is refunded to my credit card - I have been told this has been refunded to my account. This is pointless as I will mot be placing a delivery woth Haute again.”

Helpful Report

Posted 11 months ago

Thank you for taking the time to provide us with your feedback on your recent experience with Haute Florist. We sincerely appreciate your honesty and letting us know about the issues you encountered. We deeply apologise for the delay in the delivery of the flowers for your aunt's 80th birthday. We understand how important it is to have a timely delivery, especially for such special occasions. I can confirm this delivery charge was refunded to the original payment method. Warm regards, Tom

Posted 11 months ago

“Placed a delivery for 1st May paid for delivery before 1300hrs. Not received any tracking details. No answer when I call. Have tried 3 times. Very disappointed with the services. I am hoping that my email will be answered, if not I shall be requesting a refund. A lovely surprise for my daughter's special birthday will be ruined if it does not arrive this morning.”

Helpful Report

Posted 11 months ago

Hello, Thank you for taking the time to leave a review. We are so sorry to hear that you did not receive the tracking details. This is usually sent automatically from our courier. I will raise this with our Dispatch Manager. I have located your order and can see that this was delivered just be 12:00 pm today as requested. Best wishes, Rosie

Posted 11 months ago

“PLEASE READ: The company does not guarantee next day delivery- it is purely a marketing slogan. I paid additional to secure what I thought was next day delivery but soon received a Royal Mail notice saying the parcel would not be delivered on time (despite me paying). As the company uses a third party they have no control over when it arrives. It's worth noting that their customer service team also claim that Scotland and Northern Ireland are 'far to reach' places where delivery times can vary- presumably so they can have an excuse if things don't arrive on time. I have contacted the company for a refund and apology and they have refused. I have now been left paying for another company to deliver flowers on time. While we wait for days old flowers to arrive late. It's embarrassing. Please do not waste your money- shop somewhere else.”

Helpful Report

Posted 11 months ago

Dear Euan, thank you so much for taking the time to provide us with your valuable feedback regarding your experience with Haute Florist. We sincerely appreciate hearing from our customers and apologise for any inconvenience this may have caused you. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am again very sorry for this and for any disappointment caused on this occasion. Warm regards, Rosie

Posted 11 months ago

“Arrived 8 days late. Flowers were dead. Poor customer service. Refused to give me a refund. Shocking company. Avoid at all costs.”

Helpful Report

Posted 11 months ago

Dear Jeanette, Thank you so much for taking the time to provide your feedback on your experience with Haute Florist. We truly appreciate your honesty and value your thoughts. We would like to sincerely apologise for the issues you encountered, including the late delivery, the quality of the flowers, and the poor customer service you received. We understand how frustrating this must have been for you, and we deeply regret any inconvenience caused. At Haute Florist, we strive to provide the highest standards of service, and we are genuinely sorry that we fell short of your expectations. I can see from the tracking on the order that this was delivered on the correct date. Our customer service team has responded to your email this morning advising the above and is awaiting your reply. Best wishes, Katie

Posted 11 months ago

“Flowers didn't last 2 days. Contacted them directly, submitted pictorial evidence but they tell me there is nothing they can do. Poor customer service and I won't be using them again and will be telling friends not to use them.”

Helpful Report

Posted 11 months ago

Dear Donna, thank you so much for taking the time to share your feedback about your experience with Haute Florist. We truly appreciate your honest review and valuable input regarding the flowers not lasting as expected. We apologise for any inconvenience caused. We understand your frustration in not receiving the desired resolution even after contacting us directly and providing evidence. We are genuinely sorry for the disappointment you have faced and for the poor customer service you encountered. This is not the level of service we aim to provide to our customers. Your feedback is extremely important to us, as it helps us improve our services and ensure customer satisfaction. I have contacted you via email. Best wishes, Ellie

Posted 11 months ago

“SHOCKING CUSTOMER SERVICE. DID NOT DELIVER!! Did not deliver the flowers and card to my daughter as they had decided they needed to check the address despite it being correct and then later admitting this. The email to check the address came from an unknown company name. My daughter did not receive her gift and she was having a very difficult time and alone and away from her family and friends. This company offered no apology or compensation and merely offers to cancel the order or deliver late. I will NEVER use them again. Zero care or consideration. Disgraceful service. DO NOT BUY FROM THIS COMPANY!!!!!”

Helpful Report

Posted 11 months ago

Thank you so much for taking the time to share your feedback regarding your recent experience with Haute Florist. We truly appreciate your honesty and willingness to bring these issues to our attention. We would like to sincerely apologise for the inconvenience and disappointment you and your daughter have experienced. Regrettably, the flowers and card were not delivered as expected, despite the correct address provided. We understand how important it was for your daughter, especially during a difficult time. Warm regards, Rosie

Posted 11 months ago

“Bought £65 bouquet of flowers, which were beautiful on arrival. Straight into water in a cool, shaded room. Half of the bouquet was dead within two days (all of the roses, half of the lilies). Complained and was offered £15 credit from next purchase. There won’t be a next purchase!”

Helpful Report

Posted 11 months ago

Hello Phil, thank you so much for taking the time to provide us with your feedback on your experience with Haute Florist. We would like to sincerely apologise for the disappointment you had with the longevity of your bouquet. It is disheartening to hear that half of the bouquet, including all the roses and half of the lilies, wilted within just two days despite following the proper care instructions. This is certainly not the level of quality we strive to deliver. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 11 months ago

“Abysmal. Pathetic small bouquet which was supposed to be an £80 large bouquet. I am really really disappointed. My mum was supposed to get a beautiful bouquet for her birthday but in reality I could have bought a better bunch of flowers from the motoway services. I shall never use these rip off merchants again”

Helpful Report

Posted 11 months ago

Thank you so much for taking the time to provide us with your valuable feedback regarding your recent experience with Haute Florist. We sincerely appreciate your honesty and apologise for the disappointing experience you had. We truly understand how important it is to ensure that our customers receive the quality and value they expect from our service, and we deeply regret falling short of your expectations on this occasion. Your feedback has brought our attention to the areas where we need to improve. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 11 months ago

“I received 2 bunches of flowers for my 50th. One from my work colleagues and one from my best friend. Both bunches were absolutely shocking. The work colleague bunch the heads of the flowers had fallen off and the roses were brown. I contacted Haute Florist to be told they need water so they can revitalise themselves. Really? Are they are going to grow another head? Will the brown petals will turn pink? After several emails I eventually got a new bouquet and these weren’t much better. I just put them in the bin as I’m not displaying brown roses. The bunch from my friend was the same albeit the rose heads were still attached. She got the same service and had to argue with customer support to get a new bunch. They arrived, same poor standard and again I put them straight in the bin. Given that these flowers were for a 50th birthday, which is a big birthday, both the flowers and service is beyond poor. Save your money everyone and order from a local florist in the recipients town/city.”

Helpful Report

Posted 11 months ago

Dear Angela, Thank you so much for taking the time to share your feedback on your experience with Haute Florist. We sincerely appreciate your honesty and value your input as it helps us improve our services. We would like to extend our sincere apologies for the disappointing quality of both bouquets you received. It is truly unacceptable that the flowers arrived in such a poor condition, especially for such an important occasion like your 50th birthday. We understand how frustrating and disheartening it must have been for you. Once again, thank you for bringing this matter to our attention. We truly appreciate your feedback and hope that you will consider giving us another chance to make things right. If there is anything specific you feel we can do to improve, please do let us know. Warm regards, Rosie

Posted 11 months ago

“they are lucky to get one star from myself i am disgusted in what i received i have tried to contact them regarding the flowers i paid for and received where two totally different flowers not happy DO NOT RECOMMEND!”

Helpful Report

Posted 11 months ago

Thank you so much for taking the time to share your feedback on Haute Florist. We sincerely appreciate your perspective and apologise for the disappointment caused by receiving the wrong flowers. We understand how frustrating and disheartening this must have been for you. If not done already, please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 11 months ago

“I ordered flowers for my friends 60th birthday and they didn’t arrive on the day they were supposed to. No apologie no explanation and they arrived a day later really disappointed I have never had this experience with a florist online. Not a happy customer”

Helpful Report

Posted 11 months ago

Dear Mrs Renison, thank you for taking the time to share your feedback on your recent experience with Haute Florist. We appreciate your honesty and for bringing this issue to our attention. We sincerely apologise for the disappointment caused by the delay in delivering the flowers for your friend's 60th birthday. We understand the importance of such occasions and we regret any inconvenience caused by this mishap. This is certainly not the level of service we strive to provide. Warm regards, Rosie

Posted 11 months ago

“Ordered flowers 9th April to be delivered on 15/04/2024. Got notification from royal mail to say they will be delivered on 16/04/2024. Contacted customer service, not much help, only that they cant guarantee delivers as they use 3rd party!!. If you have a website/ordering service which gives you dates in which you wish you flowers to be delivered then this should be accurate, who wants flowers a day later or more than the occasion date you specified. In my case it was a funeral and I am very unhappy that these will not be delivered on the day specified. Very disappointed in the service and response. Stating a full refund would not be given.......Eh i think if you read my email i didn't ask for any refund !!!! Go somewhere else for flowers. Not be using them again”

Helpful Report

Posted 11 months ago

Thank you for taking the time to share your feedback regarding your recent experience with Haute Florist. We truly appreciate your input and apologise for the inconvenience caused. We understand the importance of timely flower deliveries and we sincerely apologise for the delay and any distress it may have caused. We are sorry to hear that our customer service did not provide the assistance you expected. We will address this matter internally to ensure that our team is better equipped to handle such situations and provide the support our customers need. Once again, we apologise for the inconvenience caused and thank you for bringing this matter to our attention. We hope you will give us another chance to showcase the high level of service we aim to provide at Haute Florist. Best regards, Haute Florist Customer Care

Posted 11 months ago

“Purchase for delivery 11/04/26 over £50.00 roses dried up carnations a day left if im lucky its the 14/04/24 3 days total waste of money this is the second time terrible flowers, granted they replaced the flowers in February and i received very nice fresh flowers and lasted. Benefit of the doubt i gave this time and tried again for the convenience never again better going to a florist. Very disappointed.”

Helpful Report

Posted 11 months ago

Dear Colette, thank you so much for taking the time to provide us with your feedback regarding your recent purchase from Haute Florist. We truly appreciate your honesty and for bringing these issues to our attention. We sincerely apologise for the disappointment and inconvenience caused by the dried-up roses and carnations. This is certainly not the level of quality we strive to deliver, and we understand how frustrating it must have been for you. Your feedback is valuable to us, and we would like to make things right for you. I have located your order and contacted you via email. Best wishes, Ellie

Posted 11 months ago

“Sadly the flowers haven’t arrived on the promised date. After placing the order and paying in good faith I received an email confirming delivery would be a day later than our original agreement the recipient wasn’t going to be at home that day so I tried contacting customer services who finally came back to me two days later and said it’s not theirs or the carriers responsibility but mine and the recipients - not sure how that works when they agreed the date and booked the carrier? - spoilt the birthday gift definitely won’t use this company again”

Helpful Report

Posted 11 months ago

Thank you for taking the time to share your feedback about your recent experience with Haute Florist. We truly appreciate your honest review and we sincerely apologise for the inconvenience caused by the delayed delivery. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Rosie

Posted 11 months ago

“Had the flowers for only 4 days and they are starting to die already. Sorry to say it’s the last time I’ll use Haute Florist.”

Helpful Report

Posted 11 months ago

Dear David, thank you so much for taking the time to provide us with your feedback on your experience with Haute Florist. We truly appreciate your valuable input, as it helps us to continually improve our services. We are truly sorry to hear that the flowers you received only lasted for 4 days before starting to wither. This is not the quality or longevity we strive to deliver to our valued customers, and we understand your disappointment. Please accept our sincere apologies for any inconvenience caused. I have located your order and can see that a fresh bouquet has been arranged for delivery. Warm regards, Rosie

Posted 11 months ago

“I ordered next day delivery (Friday) for a lady at work the office is not open until Monday and the lady is on leave after she breaks up on Friday so the delivery needed to be there before she left. She was in the building until 4.30pm Royal Mail said they tried to deliver the flowers…. Then I had an email to say they will be delivered next working day…..which is Monday and the lady is on a weeks annual leave so she won’t get them anyway. So the £40 bouquet of flowers will die in storage over the weekend, why use Royal Mail? I will only order from interflora from now on, who delivers flowers at 4.30 in the afternoon? If you want your loved ones to have the flowers early don’t bother with these”

Helpful Report

Posted 11 months ago

Dear Lindsey, thank you so much for taking the time to share your feedback about your recent experience with Haute Florist. We appreciate your honesty and are genuinely sorry for the inconvenience caused by the delay in delivery. We understand how crucial it was for the flowers to reach your colleague before she left for her annual leave. We apologise for the confusion and inconvenience caused by Royal Mail's attempt to deliver during non-office hours. We acknowledge that this timing issue could have been avoided, and we are truly sorry for any disappointment or frustration this may have caused. Once again, thank you for your feedback Best regards, Rosie

Posted 11 months ago

“Delivery was three days late, and when I contacted customer services, I was told delivery on a specified date was not guaranteed”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Rosie

Posted 1 year ago

“I have received the Ikebana orchid with the vase and the twisted branch. The branch included doesn’t fit into the vase and the orchid on its own keeps turning downwards. This is a disappointment and I’m heartbroken to see that my husband feels embarrassed with this “gift” he wanted to give me. Obviously the thought that counts. This scam managed to turn a lovely moment into an awful one. We will soon laugh about this (it is very comic how we try to keep the orchid upright), but not right now.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to let us know about your experience with Haute Florist. We truly appreciate your feedback and are sincerely sorry for the issues you encountered with the Ikebana orchid and vase. We understand how disappointing it must have been to receive a gift that didn't meet your expectations. We apologise for any embarrassment it may have caused your husband, as we always aim to create a positive and special moment for every customer. If not done already, please could you contact us at enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 1 year ago

“If I can give zero I will”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback about your experience with Haute Florist. We genuinely appreciate your valuable input and apologise for any inconvenience caused. We are sincerely sorry to hear that your experience fell short of your expectations. We understand how frustrating it can be when things don't go as planned. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist Reviews