Haute Florist Reviews

Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

4.7 Rating 29,544 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

Metrics

4.7

Based on 29,544 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist 5 star review on 12th April 2025

3734

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I sent these for a friend’s birthday. She sent me a photo of them 3 days after receiving them, I was surprised and disappointed to see that they were not as pictured on your website. The flowers were different. I’m not sure if I’ll be using you again”

Helpful Report

Posted 3 years ago

“I am very disappointed about the orquídeas that I been delivered last Saturday they all fell off and looks so sad I wii send the photo of the orquídea”

Helpful Report

Posted 3 years ago

“I’ll be honest, I paid £68 for flowers that came with half of it wilted!, it came with no water in the bag as you normally would with other big flower companies like AppleYard. The bunch was sooo small and soooooo soooo disappointing that I will never be shopping from here again. If you want to get something for your gf or mother honestly do not, the picture and what arrived were two total different things! I don’t care about seasonal flowers, I don’t even care that you may have used different ones, but for £68 having the audacity to put wilted dying flowers that’s gone dry around the edges is just daylight robbery! I DO NOT RECOMMEND AT ALL!!”

Helpful Report

Posted 3 years ago

“First order I paid for a large bouquet and didn’t receive a large bouquet. I was sent replacement missing flowers. Thought I would give them the benefit of the doubt and order again and the same happened, this bouquet was pitiful. Customer services have said they will replace missing flowers but I won’t order again. I should have read trust pilot before ordering. Maybe concentrate on sending correct bouquets to the people who have paid for them instead of sending freebies to Instagram influencers! The pic attached is ment to be a £35 bouquet. The delivery was on time…plus side”

Helpful Report

Posted 3 years ago

“The bouquet i ordered was so much smaller than the image on thw website. For £45 i could have done a much bigger bouquet making it myself gping to tesco. Very disappointed! Would not recommemd or come back.”

Helpful Report

Posted 3 years ago

“Ordered flowers for Valentine's Day for my wife. By the second day the roses had started to curl up and go badly brown around the edges and greenery had wilted. Had to throw away. Put complaint into Haute and after chasing they refunded money. V disappointing experience.”

Helpful Report

Posted 3 years ago

“Sadly the wrong flowers were sent and chocolates were sent rather than the birthday cake that I ordered. After complaining the right bouquet was sent but this was 2 weeks after my friend's 80th birthday. Regretfully I would not use again.”

Helpful Report

Posted 3 years ago

“These flowers were sent to me by my sister for a special birthday. The flowers were beautiful but VERY short-lived. Usually, a hand tied bouquet will last a good 8 to 10 days with the correct care and flower food. Sadly these flowers were brown and dying within a week. I would not use Haute in the future.”

Helpful Report

Posted 3 years ago

“Valentine’s Day order was delivered incomplete much to the disappointment of my wife and young daughters. Haute florist did not see the value in rectifying the order due to the cost of the forgotten item - would rather have sent the item than received the refund!”

Helpful Report

Posted 3 years ago

“Don't buy flowers from these people they send you dying roses and piddly little ones too not happy for the money my husband paid for my valentine Day bouquet absolutely rubbish”

Helpful Report

Posted 3 years ago

“I have used Haute florist many times and always been very happy with the service. I ordered a blue Hydrangea for my good friend who has just come home after heart surgery. It was very important to me that it arrived yesterday. It didn't arrive as promised and also no communication with me about it. I can't see any easy way to ring you to discuss this. I'm very disappointed.”

Helpful Report

Posted 3 years ago

“Lovely flowers but I paid for a large bunch and was very disappointed with the amount that arrived. The picture online shows a medium bunch and what arrived was smaller in my opinion, not bigger. Definitely not worth the money”

Helpful Report

Posted 3 years ago

“Arrived damaged - flowers ended up being nothing special - 2nd day in wilted - not worth the money”

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Posted 3 years ago

“The flowers were all fresh and lovely, but I paid £30 for such a tiny bouquet, pretty disappointed for the money paid!!”

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Posted 3 years ago

“Ordered the country wild bunch as they were pretty and chose to pay extra to make it a large bunch. The flowers arrived on time but the pink roses were substituted for orange so made the bunch look cheap. Few leaves were bent and lost a few petals in transit. They also sent a medium bunch instead of a large which was paid for.”

Helpful Report

Posted 3 years ago

“I ordered flowers to be delivered on 24th Jan. This date was available on your website but then on the day I was informed by email that delivery was 25th Jan. Very disappointed”

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Posted 3 years ago

“Yet again a special occasion was missed! I ordered flowers for my friend’s 60th birthday to be delivered on Monday 24th January. They were not delivered till the following day.Why offer a specific day to deliver when it doesn’t actually happen? Blaming the pandemic is no excuse now. 2 out of 3 of my orders were late. You spoiled the occasion again!”

Helpful Report

Posted 3 years ago

“picked the belle in black bouquet, £50, was really disappointed with the size of the bouquet, really small for the price. Also had them delivered to my mums work but forgot to add my mums name, only had the place of business and they were unable to amend this with 3 days notice before delivery was due. I had ordered 4 days in advance. Poor service overall,”

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Posted 3 years ago

“arrived 2 days later than stated”

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Posted 3 years ago

“I ordered and paid for a white orchid in ceramic pot to be delivered on Saturday 8th January 2022 - nothing arrived - I only received an automated response to my email enquiries. I have requested my direct debit payment be reimbursed - perhaps I shouldn't hold my breath waiting for that. I will not be recommending Haute Florist to anyone”

Helpful Report

Posted 3 years ago

Haute Florist is rated 4.7 based on 29,544 reviews