Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

“I ordered flowers for my daughter to celebrate a new house move. The rose and lily bouquet were delivered but they looked nothing like those on Haute Florists website. I was extremely disappointed to say the least for the money I paid. I complained and sent a photo on a chat to the florist and were told that there was nothing wrong with them, the quality was good! I asked for a partial refund but they instead they offered me a £10 credit to my account,which to be honest is a waste of time as I won't be using this florist again. Do not waste your money with with Florist.”

Helpful Report

Posted 1 year ago

Thank you so much, Teresa, for taking the time to share your experience with us. We truly appreciate your feedback and we sincerely apologise for the disappointment caused by the bouquet you received. We understand how important it is for the flowers to match the images on our website, and we are sorry that this was not the case. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Once again, thank you for bringing this to our attention. We value your feedback. Best wishes, Katie

Posted 1 year ago

“Flowers looked completely different to the picture! Mother in law said the packaging looked more expensive than the flowers, I order two bunches for both mothers. I was very disappointed!!!”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide your valuable feedback on your recent experience with Haute Florist. We truly appreciate it when our customers share their thoughts and let us know about their experiences. We sincerely apologise for the disappointment you experienced with the flowers you received. We understand how important it is for floral arrangements to match the pictures presented on our website, and we recognise that this was not the case for you. We are also sorry to hear that the packaging seemed more impressive than the flowers themselves. This is certainly not the standard of quality we aim to deliver. Please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line?

Posted 1 year ago

“Flowers are not meant to cause the sender or the recipient stress, but the £80 spend on a Belle in Black bouquet has done exactly that. The flowers arrived with all the roses and thistles already dead. I did the difficult job of telling my mother-in-law that the flowers were really poor. She complained (aged 85) and was told the Haute florist could see nothing wrong with them! They were drooping so badly, mouth-to-mouth would not have revived them! The next day the calla lillies started dissolving in the water because the stems were so week and by day 3 the whole lot was in the bin except the orchids which were a bit brown round the edges but still had a bit of life. Not wanting to cause further distress, I wrote to Haute myself and was told there was nothing they could do because my complaint was after the complaints window. I did offer time-stamped photos of the sad demise but Haute were not interested. They had their excuse and they were sticking to it! So, that's £80 down the drain and a whole lot of stress. 60th birthday surprise, but not of the right kind!”

Helpful Report

Posted 1 year ago

Dear Sue, thank you so much for taking the time to share your feedback about your recent experience with the Belle in Black bouquet. We sincerely appreciate your honesty and bringing these issues to our attention. We sincerely apologise for the disappointment and inconvenience caused by the condition of the roses and thistles, as well as the fragility of the calla lilies. It is truly disheartening to hear that the bouquet did not meet your expectations and had to be disposed of after a short amount of time. We are deeply sorry to hear that both you and your mum-in-law were fobbed off when raising your concerns. This is certainly not the level of customer service we strive to provide, and we understand your frustration. We assure you that we take your feedback very seriously and will be addressing this matter with our customer service team to ensure this does not happen again in the future. Once again, thank you for reaching out to us. Warm regards, Rosie

Posted 1 year ago

“Purchased a Mother’s day flower delivery - it simply never arrived, without any email from Haute Florist / Prestige Gifts or their chosen carrier Royal Mail - when I chased this it said delivery was not possible as they had been unable to open a gate. I heard nothing further from Haute Flowers or Royal Mail, and it is 48 hrs on from Mother’s Day. The latest email advised me to take it up with Royal Mail, and they don’t seem to understand Statutory Retail rights. What a waste of time - strongly advise avoiding their attractive website but no customer service, unfortunately a common thread.”

Helpful Report

Posted 1 year ago

Dear David, thank you so much for taking the time to provide us with your feedback regarding your recent experience with Haute Florist. We appreciate your honesty and value your opinion. We would like to sincerely apologise for the inconvenience caused by the non-delivery of your Mother's Day flower order. We understand how important it is to make these occasions special, and we deeply regret that this was not the case for you. We apologise for the lack of communication from our end and the difficulties you faced in reaching out to us. I have located your order and contacted you via email. Best wishes, Ellie

Posted 1 year ago

“DO NOT ORDER! bought a medium bunch of flowers that cost of over £60 for Mother’s Day. The next day that we had them they was dead! When I asked for a refund they “couldn’t see any evidence quality issues” so they offered me £15 voucher 😂 even when I sent photos of the dead flowers to them, what a joke!”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback about your recent experience with Haute Florist. We truly appreciate your honesty and we sincerely apologise for the disappointment and inconvenience you have experienced. We understand how important it is to receive fresh and beautiful flowers, especially on special occasions like Mother's Day. We are genuinely sorry to hear that the bouquet you purchased did not meet your expectations, and we apologize for any frustration caused. We assure you that this is not the level of quality and service we strive to deliver. We acknowledge that the £15 voucher offered did not adequately compensate for the issue you encountered and we apologise for any misunderstanding. I have contacted you via email. Best wishes, Ellie

Posted 1 year ago

“Daylight robbery. I ordered a “large” bouquet of flowers, which cost £60, plus delivery, but what we received was the equivalent of a £15 bunch of supermarket flowers; I’m furious, but the company has just fobbed me off. The flowers aren’t worth anywhere near what the terrible company charged, and don’t expect to get anywhere when complaining; they’re not one bit interested!”

Helpful Report

Posted 1 year ago

Dear Kat, thank you so much for sharing your feedback regarding your experience with the Orion bouquet. We truly appreciate your honesty and the opportunity to address the issues you've encountered. We sincerely apologise that the bouquet you received did not meet your expectations or resemble the advertised arrangement. We understand the disappointment this may have caused, especially considering the additional charge you paid for the larger bunch. We assure you that this is not the level of service we strive to provide, and we deeply regret any inconvenience caused. Once again, thank you for bringing this matter to our attention, and we sincerely apologise for any disappointment caused. Warm regards, Rosie

Posted 1 year ago

“I ordered a bunch of flowers for my mum for Mother’s Day, when they arrived they looked nothing like the photo on the website. We added some foliage from the garden to make it look better, but even then it still looked awful! I could have paid less and got a much nicer bunch of flowers from the supermarket! I’m so disappointed in what we have received, it’s embarrassing! Haute Florist, you should be ashamed of yourselves for allowing such a disgraceful bunch of flowers to be delivered!”

Helpful Report

Posted 1 year ago

Dear Jenny, thank you so much for taking the time to provide us with your feedback regarding your recent experience with Haute Florist. We truly appreciate hearing from our customers and value your input. We sincerely apologise for the disappointment caused by the flowers you received for Mother's Day. We understand how important it is for the arrangement to match the photo on our website, and we regret that this was not the case in your situation. We are also sorry that even with the addition of foliage from your garden, the bouquet still did not meet your expectations. I have located your order and can see that this has since been resolved. Best wishes, Katie

Posted 1 year ago

“I ordered for Mother’s Day, did not arrive. Customer service phone lines have been closed and customer service email are rude and unhelpful, only state “the terms of contract signed” of purchasing instead of helping to find a solution. Recommend finding another “florist”.”

Helpful Report

Posted 1 year ago

Hello Karolyn, Thank you for your review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. We understand how important it is to have gifts delivered on time, especially for special occasions, and we are committed to ensuring that this does not happen again in the future. Warm regards, Rosie

Posted 1 year ago

“I ordered flowers and chocolates for my mother in Ireland, and despite the postcode being entered and it being ordered 4 days before so not next day expectation. It allowed me to select Mother’s Day as a date to be delivered which I selected with adding chocolates too. There was no delivery to my mother and as an only child it means a lot to her as I live in England. The flowers got delivered the next day with no chocolates. The customer service said read the small print about they might be delayed and no refund and that was it. No acknowledgment of no chocolate and just a cold horrible response. Do not use and just stick to all others - beware Haute flowers is also prestige flowers and gifting”

Helpful Report

Posted 1 year ago

Hello Elaine, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Rosie

Posted 1 year ago

“Extremely small bunch of Mother’s Day flowers , paid nearly £50 . Thought they’d sent the wrong bunch as couldn’t believe what was delivered . Would not resend or offer refund . Very disappointed”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback regarding your recent experience with Haute Florist. We genuinely appreciate hearing from our customers, as it helps us improve our services. First and foremost, we would like to apologise for the disappointment you experienced with the extremely small bunch of Mother's Day flowers you received. We understand how important it is for our customers to receive a beautiful and satisfying arrangement, and we deeply regret that we fell short of meeting your expectations. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 1 year ago

“Flowers were ordered the Tuesday before Mother’s Day to arrive by Sunday. They were not with Royal Mail until Saturday and then delivered on Monday. I contacted Haute about the late delivery (second in a week from them) and they didn’t bother to reply. Flowers arrived with half brown and dead having been with Royal Mail all weekend. Waste of money.”

Helpful Report

Posted 1 year ago

Dear Emma, thank you so much for taking the time to share your feedback about your recent experience with Haute Florist. We truly appreciate your honesty and for bringing these issues to our attention. We are truly sorry for the inconvenience caused by the late delivery of your flowers, especially during such an important occasion like Mother's Day. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. I can see that this has since been resolved. Warm regards, Katie

Posted 1 year ago

“Ordered large bouquet for my mum for Mother’s Day. Was like a bunch from a supermarket tbh for £10 I spent £45 and my mum was so disappointed and so was I Not fit for purpose as the pictures are nothing like what you order whether in full bloom or not Don’t want £15 off an order I want a refund as I wouldn’t order from you ever again”

Helpful Report

Posted 1 year ago

Dear Samantha, thank you so much for taking the time to provide us with your feedback on your recent experience with Haute Florist. We truly appreciate your honesty and apologise for the disappointment both you and your mum felt upon receiving the bouquet. We understand how frustrating it can be when an order fails to meet your expectations, especially on a special occasion like Mother's Day. We apologise for not delivering the quality and beauty you had anticipated. I have located your order and can see that this has since been resolved. Best wishes, Katie

Posted 1 year ago

“Box badly damaged. Some of the roses looked very brown on the petal edges, and well past their best. As an experienced flower arranger I would not have purchased this bunch of flowers from a shop. So disappointing when they were a Mother’s Day gift.”

Helpful Report

Posted 1 year ago

Dear Anne, Thank you so much for taking the time to share your feedback about your recent experience with Haute Florist. We truly appreciate your honesty and for bringing these concerns to our attention. We are sincerely sorry to hear about the issues you encountered with your order. It is definitely not the kind of experience we strive to provide our customers, especially on such a special occasion like Mother's Day. We apologise for the box being badly damaged, as well as the poor quality of some roses with brown edges. If not done already, please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Tom

Posted 1 year ago

“Me and my sisters bought some flowers for my Nan for Mother’s Day, my Nan received them whilst I was with her, the flowers looked nothing like the picture that was advertised, I could have got a better and bigger arrangement in a shop, I contacted Haute with photos and they replied stating that their didn’t look to be anything wrong with the bouquet we was sent. They offered my a £10 credit which I declined as I won’t be using the company again!”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide feedback on your experience with Haute Florist. We genuinely appreciate customers like you who share their thoughts and concerns with us. Firstly, we would like to sincerely apologise for the disappointment caused by the flowers you ordered for your Nan on Mother's Day. We understand how important it is for the flowers to meet your expectations, and we regret that they did not resemble the picture shown on our website. We deeply apologise for any inconvenience this may have caused. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 1 year ago

“Ordered next day delivery flowers and still not arrived, apparently in transit with Royal Mail. Complained and was informed that next day delivery cannot be guaranteed due to third party courier services …. In that case do not offer and advertise a next day service!!!! If I has known that I would have ordered from a company that does deliver on what is advertised”

Helpful Report

Posted 1 year ago

Hello Wendy, Thank you for your review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. We understand how important it is to have gifts delivered on time, especially for special occasions, and we are committed to ensuring that this does not happen again in the future. Warm regards, Rosie

Posted 1 year ago

“My daughter paid £70 for a mother's day bouquet to be delivered today. Received it and I was so disappointed, the flowers was falling apart, orchards was missing, it's was a half dead bunch of flowers, yet you advertise as the Epitome of luxury flowers. She called to speak to someone, could not speak to a manager or get the issue sorted. Really poor customer service . I would love to publish my photos of the awful flowers but your website doesn't have and options for attachments. I really disappointed and would not recommend any of my friends and colleagues to shop with you !!!”

Helpful Report

Posted 1 year ago

Dear Marla, thank you so much for taking the time to share your feedback about your recent experience with Haute Florist. We truly appreciate customers like you who provide us with valuable insights. We are sincerely sorry for the disappointment you felt upon receiving the bouquet. We understand your frustration with the overall quality, missing orchids, and the lack of customer service you experienced. This is not the standard we strive for, especially considering our commitment to delivering luxury flowers. We apologise for any inconvenience caused when you tried to speak to a manager to resolve the issue. This is not how we want our customers to feel, and we are currently looking into improving our customer service procedures. If this has still not been resolved, please contact us at enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 1 year ago

“On the day they arrived 3 roses were already dying and others were wilting. Bouquet definitely not worth £54. Disappointing on my wife's 60th birthday.”

Helpful Report

Posted 1 year ago

Dear Sandra, thank you so much for taking the time to provide us with your feedback regarding your experience with Haute Florist. We truly appreciate your honesty and openness in sharing your concerns. Firstly, we would like to sincerely apologise for the disappointment you and your wife experienced on her 60th birthday. It is truly disheartening to hear that the bouquet you received did not meet your expectations. We understand how important it is for special occasions to be celebrated with beautiful and fresh flowers, and we regret that this was not the case for you. I have located your order and can see that our customer service team are awaiting your reply to resolve this. Best wishes, Katie

Posted 1 year ago

“I’ve been a customer since March 2021 and have spent around £250 with this florist. And the quality has been slowly going down hill. For my mother in laws gift for this years Mother’s Day, I thought I’d give it one last chance. I won’t make that mistake again. The bouquet has arrived today as an early surprise and it has more filler flowers than roses and looks nothing like the image for £32.50. I took photos and used the chat function on the app to be told within 60 seconds that the florist had reviewed the photos and couldn’t see anything wrong with the quality. I was then weirdly given a breakdown of how to cut the stems and care for them. I thought I was talking to a ‘bot’ and not a human. But this turns out to not be the case. I screen shot the bouquet I was expecting and obviously I wasn’t expecting like for like… but reasonably full bouquet. The only way I could describe it would be that Morrisons or Tescos would have offered a fuller bouquet for cheaper. The response I got was that they had reviewed the photos and said i could dispute payment with my bank but highlighted that they have the right to challenge especially when they can’t see anything wrong with the quality or in failing to follow their own procedures. I am as you can tell by my tone, frustrated and annoyed more so at myself for giving them so much money to not be given the basic level in customer service. I hope this helps others to not be as naive as me to keep using them. If I could add photos to this review I would happily do so. As others would be equally disappointed and expect a suitable resolution.”

Helpful Report

Posted 1 year ago

Dear Melanie, thank you for taking the time to share your feedback about your experience with Haute Florist. We truly appreciate your loyalty as a customer since March 2021 and the support you have shown. We sincerely apologise for the decline in quality that you have noticed and the disappointment you felt with your recent Mother's Day gift for your mother-in-law. We understand how important it is to receive a beautiful bouquet that matches the image and exceeds expectations. We are truly sorry for the misunderstandings that occurred during your conversation with our customer service representative. We strive to provide excellent and personalized customer service, and it appears that we did not meet those standards in this instance. Rest assured, we will address this internally to ensure it does not happen again. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 1 year ago

“My experience was dreadful. The site said next day, however I was then told that it would be four days before delivery. No contact by customer services to let me know, I spent £39 and I now wish I had stayed with Bunches, as they keep you informed. I will never use this company again, and I was only offered £10 voucher to use on my next order, this I declined. Beware, you have been warned!!”

Helpful Report

Posted 1 year ago

Hello John, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Tom

Posted 1 year ago

“The expected delivery date was not met flowers were delivered 2 days later”

Helpful Report

Posted 1 year ago

Hello Emma, Thank you for taking the time to leave us some feedback. It is very disappointing to hear that your flowers were delayed in transit. We are very sorry for this, and any upset caused. We understand how important it is to have gifts delivered on time, especially for special occasions, and we are committed to ensuring that this does not happen again in the future. Warm regards, Tom

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist Reviews