Haute Florist Reviews

Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

4.7 Rating 29,466 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

Metrics

4.7

Based on 29,466 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist 5 star review on 17th December 2024

3729

Anonymous

Anonymous // 01/01/2019

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“The note was not included with the bouquet that I had ordered and my sister did not know it was a get-well arrangment sent by my family!!”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for sharing your feedback. I'm truly sorry to hear that the note was not included with your bouquet, causing confusion for your sister. Communication is important, especially for heartfelt gestures like get-well wishes. We strive to ensure every aspect of our service meets expectations, and I regret that we fell short in this instance. Your comments will help us improve our processes moving forward. If there's anything we can do to assist you further, please don't hesitate to reach out. Best, Rosie

Posted 3 weeks ago

“Sent a few bouquets which have always been loved. This is the first hamper which was a great price and looked amazing”

Helpful Report

Posted 3 weeks ago

Hello, Thank you so much for your fantastic review! We're thrilled to hear that the bouquets you've sent were loved and that you had a great experience with our hamper. It’s always our aim to provide beautiful and affordable options for our customers. We truly appreciate your support and look forward to delighting you again in the future! Warm regards, Rosie

Posted 3 weeks ago

“Easy to order, beautiful flowers, delivere£ on time”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your wonderful review! We’re thrilled to hear that you found our ordering process easy and that the flowers were beautiful and delivered on time. Your satisfaction means the world to us! We truly appreciate your support and can't wait to help you again soon! Warm regards, Rosie

Posted 3 weeks ago

“AMEX didnt work”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for taking the time to share your feedback! We sincerely apologize for the inconvenience with your AMEX payment. Your experience is very important to us, and we appreciate you bringing this to our attention. If there's anything we can do to assist you further, please don’t hesitate to reach out. We hope to serve you again soon! Warm regards, Rosie

Posted 3 weeks ago

“Lovely flowers Good quality ( fragrance ) Delivered on time Kept informed of delivery Would use again A***”

Helpful Report

Posted 3 weeks ago

Hello, Thank you so much for your fantastic review! We’re thrilled to hear that you loved the flowers and found their fragrance delightful. It’s wonderful to know that your delivery was timely and that you felt informed throughout the process. Your satisfaction is our top priority, and we can’t wait to help you again in the future! Warm regards, Rosie

Posted 3 weeks ago

“Three bouquets of Festive Glow sent. Delivered efficiently and in perfect condition. Same three bouquets received with admiration of their beauty.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you so much for your wonderful review! We’re delighted to hear that the bouquets were delivered efficiently and in perfect condition. It's fantastic to know that they received such admiration; your satisfaction means the world to us. We truly appreciate your kind words and look forward to providing you with beautiful blooms again soon! Warm regards, Rosie

Posted 3 weeks ago

“Beautiful flowers. Delivery came on time even though there was no communications sent regarding the delivery, gave a bit of anxiety. Other then that, all good.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your thoughtful review! We're so glad you found the flowers beautiful and that the delivery was timely. We completely understand how the lack of communication could cause some concerns, and we appreciate your feedback as it helps us improve our services. We look forward to serving you again in the future! Warm regards, Rosie

Posted 3 weeks ago

“I’ve used Haute Florist for a while now and mostly the flowers and service are fabulous. Unfortunately the last two deliveries have been very late (7pm) in the chosen day which is not acceptable especially when I put the order in several days before. Also this time some of the roses had black edges. Overall I will continue to use Haute and hopefully they will fix these issues.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your thoughtful review, Sarah! We’re glad to hear that you generally enjoy our flowers and service, but we sincerely apologise for the delays in your recent deliveries and the quality of the roses. Your feedback is invaluable, and we are actively working to address these issues to ensure a better experience in the future. We appreciate your continued support and look forward to serving you again soon! Warm regards, Rosie

Posted 3 weeks ago

“Everything was fine and the flowers were fabulous. Except one small very annoying issue that all other florists do that you do not or it is very difficult to find on your web site. Why do you not clearly show the delivery date of the flowers on all your emails to customers and also online clearly so the customer can go on line and check it. All florists do it except you. As I was sending multiple flowers on different dates it was really annoying to have to write to your customer support to find out the date flowers were being delivered. Only a small point but it would put my off using you again. As the service was not seemless. Sounds petty but just saying froma custners point of view. Might be something to add.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your valuable feedback! We're thrilled to hear that you found the flowers fabulous. We completely understand your concern regarding the delivery date visibility, and we genuinely appreciate you bringing this to our attention. Your comments are important to us as we strive to enhance our customer experience. We will certainly consider your suggestion for making delivery dates clearer on our communications. Thank you for your support, and we hope to have the opportunity to serve you again! Warm regards, Rosie

Posted 3 weeks ago

“Very good very nice”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your lovely review, Zeenah! We're so happy to hear that you enjoyed your experience with us. Your kind words mean a lot! We look forward to delighting you again in the future. Warm regards, Rosie

Posted 3 weeks ago

“Flowers arrived quickly & were stunning”

Helpful Report

Posted 3 weeks ago

Hello, Thank you so much for your wonderful review! We’re delighted to hear that your flowers arrived quickly and that you found them stunning. Your satisfaction is our top priority, and we look forward to delighting you with our floral arrangements again in the future! Warm regards, Rosie

Posted 3 weeks ago

“Great service”

Helpful Report

Posted 3 weeks ago

Hello, Thank you so much for your wonderful review! We're delighted to hear that you experienced great service with us. Your satisfaction is our top priority, and we appreciate you taking the time to share your thoughts. We look forward to assisting you with your future floral needs! Warm regards, Rosie

Posted 3 weeks ago

“These flowers were delivered on time. Excellent Customer Care as I made a mistake with the date when originally ordering these. The recipient thought they were a lovely gift”

Helpful Report

Posted 3 weeks ago

Hello Mary, Thank you so much for your wonderful review! We're delighted to hear that your flowers were delivered on time and that our customer care team was able to assist you effectively. It's fantastic to know that the recipient enjoyed the gift! Your satisfaction means the world to us, and we look forward to helping you again in the future! Warm regards, Rosie

Posted 3 weeks ago

“Brilliant service. Easy to order and flowers were exactly as expected. Ordered Friday afternoon from the US and flowers were there early afternoon Saturday in the UK. Thank you!”

Helpful Report

Posted 3 weeks ago

Hello, Thank you so much for your fantastic review, Scott! We're delighted to hear that you had a brilliant experience with our service and that the flowers met your expectations. It's wonderful to know that we could deliver promptly, even across the pond! We truly appreciate your kind words and look forward to helping you with your floral needs again in the future. Warm regards, Rosie

Posted 3 weeks ago

“Great flowers my mother loved them.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you so much for your wonderful review! We’re delighted to hear that your mother loved the flowers. It means the world to us to know that we could bring some joy to her day. We appreciate your kind words and look forward to helping you with future floral needs! Warm regards, Rosie

Posted 3 weeks ago

“The flowers were sent on time as scheduled from Greece! Thank you Haute Florist!”

Helpful Report

Posted 3 weeks ago

Hello, Thank you so much for your fantastic review! We’re thrilled to hear that your flowers arrived on time all the way from Greece. It means a lot to us to know you're satisfied with our service. We appreciate your support and look forward to serving you again! Warm regards, Rosie

Posted 3 weeks ago

“I ordered online as a gift. Was told the flowers came beautifully presented and looked very similar to the picture. Statement online said free delivery but had to pay for delivery at the end of the order process. Initially informed that delivery would be early afternoon but this the. Changed to 7.30pm. Arrived around 7pm.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your review and for choosing us for your gift! We’re glad to hear the flowers arrived beautifully presented and matched the picture closely. We apologize for any confusion regarding the delivery charges and timing. Your feedback helps us improve our services and we appreciate your understanding. Warm regards, Rosie

Posted 3 weeks ago

“My friend was delighted and said the flowers (medium bouquet) filled two vases - would use again”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your lovely review! We’re thrilled to hear that your friend was delighted with the bouquet and that it filled two vases. We truly appreciate your support and look forward to serving you again soon! Warm regards, Rosie

Posted 3 weeks ago

“Good service. Would use again.”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your great review! We’re delighted to hear that you had a positive experience with our service. We look forward to assisting you again in the future! Warm regards, Rosie

Posted 3 weeks ago

“Ordered all my bouquets from you as I believe they are good value and very good quality”

Helpful Report

Posted 3 weeks ago

Hello Linda, Thank you for your fantastic review! We're so pleased to hear that you find our bouquets to be of good value and high quality. Warm regards, Rosie

Posted 3 weeks ago

Haute Florist is rated 4.7 based on 29,466 reviews