Haute Florist Reviews

4.7 Rating 29,411 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

Metrics

4.7

Based on 29,411 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist 5 star review on 12th December 2024

3727

Anonymous

Anonymous // 01/01/2019

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“Poor service & pay more than usual forist. Deliveries late and separated.”

Helpful Report

Posted 2 days ago

Hello, Thank you for your feedback. I’m sorry to hear about the poor service and the late deliveries you experienced. We always aim to provide timely and reliable service, so it’s disappointing to know we fell short in your case. Your comments about the pricing and delivery issues will be reviewed as we continuously strive to improve our services. We appreciate your input and hope to have the opportunity to serve you better in the future. Best regards, Ellie

Posted 2 days ago

“Great delivery”

Helpful Report

Posted 2 days ago

Hello Jemma, Thank you for your fantastic review! We're thrilled to hear that you were happy with the delivery. Your satisfaction is our priority, and we can't wait to serve you again soon! Warm regards, Rosie

Posted 2 days ago

“Brilliant service,, from picking the flowers to delivery.”

Helpful Report

Posted 3 days ago

Hello, Thank you for your fantastic review! We’re so glad to hear that you had a brilliant experience with our service, from selecting flowers to delivery. Your kind words motivate us to keep providing the best for our valued customers. We look forward to serving you again soon! Warm regards, Rosie

Posted 2 days ago

“Never fails - delivered lovely flowers, thank you”

Helpful Report

Posted 3 days ago

Hello Christine, Thank you for your wonderful review! We're thrilled to hear that we consistently deliver lovely flowers for you. Your kind words encourage us to keep up the great work. We look forward to bringing joy to your space again soon! Warm regards, Rosie

Posted 2 days ago

“Delivery was late - not the fault of a courier, fault with Haute/prestige, so we did not have the item in time for the event - wasted purchase.”

Helpful Report

Posted 3 days ago

Hello Jessica, Thank you for your feedback, and I’m truly sorry to hear about the late delivery of your order. I understand how disappointing it must have been not to receive your item in time for your event. This is not the experience we aim to provide at Haute Florist. I appreciate you bringing this to our attention, and I assure you that your comments regarding the timely delivery will be reviewed with our team to improve our service. Best wishes, Ellie

Posted 2 days ago

“Amazing flowers best I have ever received by post”

Helpful Report

Posted 3 days ago

Hello Nicola, Thank you for your amazing review! We're thrilled to hear that you received the best flowers ever by post. Your kind words brightened our day and motivate us to continue delivering exceptional blooms. We look forward to delighting you with more beautiful arrangements in the future! Warm regards, Rosie

Posted 2 days ago

“When you need a florist you can rely on- I always use haute. Bereavements , weddings, big birthdays, new baby - it’s always so important that the flowers you send look worthy of the occasion. Haute had never let me down,”

Helpful Report

Posted 3 days ago

Hello Mrs, Thank you so much for your glowing review! We're truly honored to be your go-to florist for all of life's special occasions. It means the world to us to know that we consistently meet your expectations, whether it’s for bereavements, weddings, or celebrations. Your trust and support inspire us to keep creating beautiful arrangements that honor every moment. We can't wait to serve you again! Warm regards, Rosie

Posted 2 days ago

“Thank you, amazing flowers & perfect delivery”

Helpful Report

Posted 3 days ago

Hello Diana, Thank you so much for your wonderful review! We’re delighted to hear that you loved the flowers and that the delivery was perfect. Your feedback really inspires us to keep up our dedication to quality and service. We can’t wait to help you again soon! Warm regards, Rosie

Posted 2 days ago

“Excellent service- pleased eith tge flowers as my friend was overwhelmed with it. The only thing I felt bit concerned that royal mail delivery took a picture of her fence - no sight of the flowers - I has to ask my friend to see if she has received safety thank goodness”

Helpful Report

Posted 3 days ago

Hello Ruthy, Thank you for your kind review! We’re delighted to hear that your friend was overwhelmed with the flowers. We appreciate your feedback regarding the delivery, and we understand your concern about the picture. Rest assured, we’ll make sure to communicate with our delivery partners to improve this experience. Thank you for choosing us, and we look forward to serving you again! Warm regards, Rosie

Posted 2 days ago

“Delivery was very poor as you used Royal Mail, didn’t deliver till 7.30 in the evening, by that time my daughter had gone out for Birthday celebrations, they redelivered the following day late afternoon. It was quite obvious that due to late delivery the flowers were not at their best!! So therefore unable to review the quality of the bouquet! Let’s hope next months delivery is better!”

Helpful Report

Posted 3 days ago

Hello Elizabeth, Thank you for sharing your feedback with us. We're truly sorry to hear about the issues you experienced with the delivery, especially on such an important occasion. We understand that timely delivery is crucial, and we're disappointed that we fell short this time. Your comments will be taken into account as we strive to improve our service. We appreciate your understanding and hope to provide a better experience next month! Warm regards, Rosie

Posted 2 days ago

“Good website with a good variety of flowers for every occasion plus you can add to your order with a selection of nice cards and gifts to suit. First time purchase with this company reasonably priced although bit disappointed that their was no promotional code for new customers but overall happy.”

Helpful Report

Posted 3 days ago

Hello, Thank you for your thoughtful review! We're delighted that you found our website easy to navigate and enjoyed the variety we offer for different occasions. We appreciate your feedback about the promotional code for new customers and will take that into consideration. It's great to know you were happy overall, and we can’t wait to serve you again soon! Warm regards, Rosie

Posted 2 days ago

“Beautiful selection of flowers. Some slightly different options to choose from. Easy website to navigate round.”

Helpful Report

Posted 3 days ago

Hello Juliette, Thank you for your wonderful review! We're delighted to hear that you enjoyed our beautiful selection of flowers and found our website easy to navigate. Your feedback is truly appreciated and inspires us to keep offering unique options for our valued customers. We can't wait to help you choose your next floral arrangement! Warm regards, Rosie

Posted 2 days ago

“Lovely flowers, lasting well. Only comment was the delivered size was little smaller than expected - as I ordered medium as per image.”

Helpful Report

Posted 3 days ago

Hello David, Thank you for your lovely review! We're so glad to hear that you enjoyed the flowers and that they are lasting well. We appreciate your feedback regarding the size, and we will certainly take it into account as we strive to meet your expectations. We hope to serve you again soon with another beautiful arrangement! Warm regards, Rosie

Posted 2 days ago

“Beautiful 💛”

Helpful Report

Posted 4 days ago

Hello Tanya, Thank you so much for your beautiful review! We're absolutely delighted that you loved your experience with us. Your support means the world and inspires us to keep spreading the joy of flowers! We can’t wait to serve you again soon! Warm regards, Rosie

Posted 3 days ago

“Flowers from Haute always give you that luxury experience and I would 100% recommend they never disappoint.”

Helpful Report

Posted 4 days ago

Hello, Thank you so much for your glowing review! We’re incredibly pleased to hear that our flowers always provide you with that luxurious experience. Your recommendation means a lot to us, and we’re committed to maintaining that high standard you love. We can’t wait to delight you again soon! Warm regards, Rosie

Posted 3 days ago

“I have used Haute 5 or 6 times over the last year and have never been let down. The website is easy to use and the quality of the flowers and delivery are both excellent and reliable, and definitely value for money.”

Helpful Report

Posted 4 days ago

Hello Mark, Thank you so much for your wonderful review! We’re thrilled to hear that you've had consistently positive experiences with us. It’s fantastic to know that you find our website user-friendly and our flowers both high-quality and reliable. Your kind words about our value for money truly mean a lot to us. We can’t wait to serve you again soon! Warm regards, Rosie

Posted 3 days ago

“Ordered quite late the evening prior to delivery. Excellent prompt service and the floral presentation was really good value for money. Michael Hughes”

Helpful Report

Posted 4 days ago

Hello Michael, Thank you so much for your fantastic review! We’re thrilled to hear that you found our service prompt and the floral presentation to be great value for money. Your support and feedback motivate us to keep delivering excellence. We look forward to delighting you again in the future! Warm regards, Rosie

Posted 3 days ago

“Delivered on time”

Helpful Report

Posted 4 days ago

Hello, Thank you for your fantastic review! We’re delighted to hear that your order was delivered on time. Timely delivery is crucial to us, and your feedback motivates us to continue providing excellent service. We look forward to serving you again soon! Warm regards, Rosie

Posted 3 days ago

“Arrived exactly on time, the floweres were for my counsin who'd just had an operation and she loved them”

Helpful Report

Posted 4 days ago

Hello Catherine, Thank you so much for your lovely review! We’re so happy to hear that the flowers arrived right on time and brought joy to your cousin during her recovery. Your feedback truly brightens our day and motivates us to keep delivering smiles. We look forward to serving you again in the future! Warm regards, Rosie

Posted 3 days ago

“Delivery on time,flowers stunning”

Helpful Report

Posted 4 days ago

Hello Sylvia, Thank you so much for your fantastic review! We're so pleased to hear that your flowers arrived on time and left you stunned. Your support truly brightens our day and motivates us to keep delivering beautiful floral moments! We look forward to delighting you again soon! Warm regards, Rosie

Posted 3 days ago

Haute Florist is rated 4.7 based on 29,411 reviews