Haute Florist Reviews

Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

4.7 Rating 29,539 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

Metrics

4.7

Based on 29,539 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist 5 star review on 25th March 2025

3733

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Website was difficult to navigate as my billing address is in Ireland”

Helpful Report

Posted 7 months ago

Hello Helen, Thank you for your review. I’m sorry to hear that you had trouble navigating our website, especially with your billing address in Ireland. We appreciate your feedback and are always looking for ways to improve the user experience. If you encounter any issues in the future, please don’t hesitate to reach out to our customer service team for assistance. Thank you for your patience and understanding. Best wishes, Tom

Posted 7 months ago

“The recipient, whose special Anniversary it was,says the flowers are simply beautiful. Fresh. And they are delighted with them. dropped the stars from 5* to 4* because Royal Mail delivered them one day late.”

Helpful Report

Posted 7 months ago

Hello Margaret, Thank you for your feedback and for sharing your experience. We’re delighted to hear that the flowers were beautiful and fresh and that the recipient was pleased with them. I apologise for the delay caused by Royal Mail; we strive to ensure timely deliveries and will address this issue to improve our service. Your satisfaction is important to us, and we appreciate your understanding. If there’s anything else we can do, please let us know. Best wishes, Rosie

Posted 7 months ago

“Sent the Flowers to a friend. She was delighted. Nicholas Edwards”

Helpful Report

Posted 7 months ago

Thank you for your feedback, Nicholas! We’re delighted to hear that your friend was thrilled with the flowers. Your satisfaction is important to us, and we appreciate you choosing us for your floral needs. If there’s anything else we can assist with, please don’t hesitate to reach out. Best regards, Tom

Posted 7 months ago

“Delivered as promised .. bouquet left rhe recipent “ delighted “”

Helpful Report

Posted 7 months ago

Hi Jason, Thank you for your feedback! We’re thrilled to hear that the bouquet was delivered as promised and that it left the recipient delighted. Your satisfaction is our priority, and we appreciate your kind words. If you need anything else, we’re here to help! Best regards, Katie

Posted 7 months ago

“The flowers were gorgeous, arrived just in time I gave 4 stars only because you did not include my entire message!”

Helpful Report

Posted 7 months ago

Dear Carol, thank you so much for your fantastic 4-star rating of Haute Florist! We truly appreciate your support and are delighted to hear that the flowers were gorgeous and arrived just in time. We sincerely apologize for not including your entire message and understand how important every detail is to our valued customers. Your feedback is invaluable to us, and we'll work diligently to ensure that this issue doesn't happen again in the future. We look forward to serving you again soon and providing you with an even more outstanding experience. Best regards, Rosie

Posted 7 months ago

“I have used haute florist several times- always completely satisfied- I order 2 bouquets this time for different people as a thank you - the Purity was amazing as usual but-the Summer Soirée disappointing - they were very floppy and looked as though they had just been gathered roughly together some of the flowers were tired looking”

Helpful Report

Posted 7 months ago

Hello Marion, Thank you for your continued trust in Haute Florist. We're glad to hear that you were pleased with the Purity bouquet, but we’re truly sorry that the Summer Soirée didn’t meet your expectations this time. This is not the quality we strive for, and we appreciate you bringing it to our attention. Please reach out to our customer service team so we can make this right. Your satisfaction is important to us, and we want to ensure every bouquet brings joy Kind regards, Tom.

Posted 7 months ago

“I have used it for the first time and I can say the recipient was happy. Thank you.”

Helpful Report

Posted 7 months ago

Hello Shanaj, Thank you for your feedback! We’re delighted to hear that the recipient was happy with their gift. We appreciate you choosing us for the first time and look forward to serving you again in the future! Kind regards, Tom.

Posted 7 months ago

“Great quality flowers. Delivered as requested.”

Helpful Report

Posted 7 months ago

Dear Keith, thank you so much for taking the time to rate Haute Florist with 4 stars! We truly appreciate your feedback and support. Thank you once again for choosing Haute Florist and for your wonderful review! Best regards, Katie

Posted 7 months ago

“Ordering was really easy. The flowers were beautiful and exactly as shown on the website. The downside was the delivery driver left them at a rarely used side door. They were a birthday gift and when three days after the birthday, we hadn't heard anything, we rang and asked if they had been delivered. The receipient then went looking!!!!! I got a text with a picture but didn't realise it wasn't the front door. Not your fault and have to say, the flowers were still in perfecet condition.”

Helpful Report

Posted 7 months ago

Dear Mrs Limming, Thank you so much for taking the time to give us a 4-star rating for your recent experience with Haute Florist. We are thrilled to hear that ordering was really easy for you and that the flowers turned out to be beautiful, just as shown on our website. We apologise for any inconvenience caused by the delivery driver leaving the flowers at a rarely used side door. We understand how important it is for gifts to be timely delivered, especially for birthdays. We also apologise for the confusion caused when the recipient had to go searching for the flowers three days after their birthday. It must have been frustrating for both you and the recipient. However, we are glad to know that the flowers were still in perfect condition when they were finally found. We truly appreciate your understanding that this was not our fault. Thank you again for your feedback and for choosing Haute Florist. We hope we have the opportunity to serve you even better in the future. Best regards, Haute Florist Team

Posted 7 months ago

“Were delivered on time and were a lovely bouquet of flowers .”

Helpful Report

Posted 7 months ago

Thank you for taking the time to rate Haute Florist with 4 stars! We truly appreciate your feedback and your support. We are thrilled to hear that the flowers you ordered were delivered on time and that you found them to be a lovely bouquet. Your satisfaction is our top priority, and we look forward to serving you again in the future. Thank you for choosing Haute Florist!

Posted 7 months ago

“Didn’t look quite as it did on the pictures, but beautiful nevertheless. Big bouquet, gorgeous & delivered in time 💐”

Helpful Report

Posted 8 months ago

Thank you so much for taking the time to share your 4-star rating of Haute Florist! We truly appreciate your feedback. It warms our hearts to know that despite not appearing exactly as pictured, the bouquet you received was still beautiful and exceeded your expectations. Our team works hard to deliver stunning arrangements and ensure they arrive on time. Your kind words mean a lot to us, and we look forward to serving you again in the future. Warm regards, The Haute Florist Team

Posted 7 months ago

“My daughter was thrilled with her flowers - she had her fave Gerberas”

Haute Florist 4 star review on 1st August 2024

Helpful Report

Posted 8 months ago

Hello Sarah, Thank you for your review! We're delighted to hear that your daughter was thrilled with her flowers and that she received her favorite Gerberas. We appreciate your feedback! Kind regards, Tom.

Posted 8 months ago

“The flowers and gift were beautiful. However the delivery could have been more transparent as they could have tried to deliver when I wanted. My sister didn't get her present for two days as she was away.”

Helpful Report

Posted 8 months ago

Hello Joanne, Thank you so much for giving Haute Florist a fantastic 4-star rating! We truly appreciate your feedback and are delighted to hear that you found our flowers and gift beautiful. We sincerely apologize for any inconvenience caused regarding the delivery. We understand the importance of timely delivery, and we're sorry that your sister did not receive her present until two days later due to her absence. Please know that we are constantly striving to improve our services, including enhancing transparency in our delivery process. Your valuable feedback helps us identify areas where we can do better, and we assure you that we will take your comments into consideration to address any shortcomings. Once again, thank you for choosing Haute Florist and for taking the time to share your experience. We hope to have the opportunity to serve you again and provide you with an even better experience in the future. Best regards, Tom.

Posted 8 months ago

“Hello. Your service was outstanding, easy to order and delivery on time. However although the flowers received were a beautiful bouquet of red roses, I order a bouquet of summer garden! I have emailed but have not since had a reply which would be courteous. I would use your service again as I like to think it was a one off mistake, easily made.”

Helpful Report

Posted 8 months ago

Hello Hayley, Thank you for your feedback and for bringing this to our attention. We're glad to hear you found our service easy to use and that the delivery was on time. We apologize for the mix-up with your bouquet and for the delay in our response. Your satisfaction is important to us, and we will investigate this issue to ensure it doesn’t happen again. Thank you for your understanding and for giving us the opportunity to address this. Kind regards, Tom.

Posted 8 months ago

“I thought Haute did a great job, the flowers were well-priced, the ordering was easy, and they arrived on time. My only criticism is that the flowers weren't quite as shown on the website, lacking some variety. I also went for the bigger size, but it still felt a little small.”

Helpful Report

Posted 8 months ago

Hello Lawrence, Thank you so much for taking the time to rate Haute Florist with four stars! We truly appreciate your feedback and are thrilled to hear that you had a great overall experience with us. We are glad to know that you found our flowers well-priced and the ordering process easy. It is our utmost priority to ensure that our customers receive their floral arrangements on time, and we are delighted that we met your expectations in this regard. We apologize for any inconvenience caused by the lack of variety in the flowers compared to what was shown on our website. We strive to provide accurate representations of our arrangements, and we will take your feedback into consideration to improve our product descriptions. Regarding the size of the arrangement, we apologize if it felt a little small, despite your choice of the larger size. We understand the importance of delivering visually stunning bouquets to our customers, and we will review and enhance our sizing options to ensure better consistency. Once again, thank you for your valuable feedback and for choosing Haute Florist. We truly appreciate your support, and we hope to have the opportunity to serve you again in the future. Best regards, Tom.

Posted 8 months ago

“Nice sunflowers. Delivery as scheduled.”

Helpful Report

Posted 8 months ago

Hello Sean,Thank you so much for taking the time to leave us a 4-star rating. We're thrilled to know that you loved the sunflowers and that the delivery went as scheduled. Customer satisfaction is our top priority, and it's always rewarding to hear that we've met your expectations. We look forward to serving you again in the future. Warm regards, Tom.

Posted 8 months ago

“Lovely flowers, just conflicting messages from Royal Mail about delivery”

Helpful Report

Posted 8 months ago

Hello, thank you for taking the time to leave us a 5-star rating. We are thrilled to hear of your excellent experience. Kind regards, Tom.

Posted 8 months ago

“Nice flowers lovely colours a good bouquet”

Helpful Report

Posted 8 months ago

Hello Vicky, Thank you for awarding us with a four-star rating for Haute Florist! We appreciate your positive feedback and are delighted to hear that you enjoyed our services. "Nice flowers, lovely colors, a good bouquet" perfectly captures the essence of what we strive to deliver to our valued customers. We look forward to serving you again in the future and exceeding your expectations with our beautiful floral arrangements. Warm regards, Tom.

Posted 8 months ago

“I received from my son a beautiful bouquet from yourselves and was so impressed that I used your company when I wanted to send flowers to a friend this week. Each bloom was perfect and the colours stunning.”

Helpful Report

Posted 8 months ago

Hello Julie, Thank you so much for your wonderful 4-star rating of Haute Florist! We truly appreciate your support and are thrilled to hear that you had a great experience with us. We are delighted to have been a part of your special moments and are glad that you were impressed with the beautiful bouquet you received from us. It means a lot to us that you not only chose us again but also trusted us to send flowers to your friend. We strive to make every bloom perfect and the colors stunning, so it warms our hearts to know that we exceeded your expectations. Once again, thank you for choosing Haute Florist. We look forward to serving you and your loved ones in the future. Warm regards, Tom.

Posted 8 months ago

“Need to look at the payment screen not very clear and kept cutting me out.”

Helpful Report

Posted 8 months ago

Dear Linda, thank you so much for taking the time to leave us a 4-star rating for Haute Florist! We truly appreciate your feedback and are glad to hear that you had a positive experience with us. Once again, thank you for your support and for choosing Haute Florist! Warm regards, Rosie

Posted 8 months ago

Haute Florist is rated 4.7 based on 29,539 reviews