Haute Florist Reviews

Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

4.7 Rating 29,539 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

Metrics

4.7

Based on 29,539 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist 5 star review on 25th March 2025

3733

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered next day flowers well within the cut off time. They didn’t arrive next day and when I raised it I was told that in their T&C’s it states they never guarantee next day which isn't clear. Nice flowers but let down by poor customer service.”

Helpful Report

Posted 1 year ago

Hello Kevin, Thank you for your review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely disappointing. I will raise this with our Disptach Manager. Warm regards, Rosie

Posted 1 year ago

“Order the large bouquet and it was a lot smaller than the pictures. I was surprised when I received the order. With that said flowers are beautiful.”

Helpful Report

Posted 1 year ago

Hello Gill, Thank you for your review. I am very sorry to hear that you were disappointed with the size of the bouquet. This is certainly not our intention. I will feed this back to our Florist Manager. Best wishes, Katie

Posted 1 year ago

“Ok quite disappointed with the £35.00 bouquet when i compare with a like for like you can buy at the supermarket and i dont think the delivery justifies the cost. There always seems to be far too many cheap carnations to bulk up and i didnt even get the notification email to say it was delivered and had to text the recipient to ask if her birthday flowers had turned up. Finally i feel a little duped as well when i order from Haute Florist thinking im getting better quality and dont mind paying more for that but question this when it actually turns out its Prestige Florist im using and the bouquet pictures are grossly over exaggerated. I feel a bit cheated and deceived for wanting to give someone something lovely that they deserved. Think twice next time.”

Helpful Report

Posted 1 year ago

Hello Zoe, Thank you for your review. We're really sorry to hear that your initial experience with Haute Florist has not been positive. It saddens us to hear that you were so disappointed with your initial delivery. We never want our flowers to inspire anything other than joy! I will pass your comments on to the appropriate departments. Warm regards, Tom

Posted 1 year ago

“good but have to wait and see”

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Posted 1 year ago

Thank you for your kind review of Haute Florist! We hope the bouquet and chocolates are well received and enjoyed!

Posted 1 year ago

“We bought the Tikal arrangement to cheer our dad up. On arrival the flowers were stunning, ordering and delivery I can not fault, however the flowers arrived on Wednesday evening and by the Sunday they were wilting and looked awful. I'm very disappointed as I would have been expected them to last a little longer than 3 days.”

Helpful Report

Posted 1 year ago

Hello Julie, Thank you for your kind feedback about Haute Florist! We are very sorry to hear that some of your arrangements were in a poor condition a few days after delivery. The quality and longevity of our flowers are very important to us, so it is very disheartening to hear this. Our team have been informed of these problems with your flowers, as this is definitely not representative of our usual high standard. We will of course be looking into why these problems have occurred so that we can make sure it does not happen with future arrangements. Feel free to reach out to us at any time if you need any additional help. Cheers, Haute Florist

Posted 1 year ago

“Excited for mum to receive her flowers!”

Helpful Report

Posted 1 year ago

Thank you for your review of Haute Florist! We hope that your mum enjoys the flowers.

Posted 1 year ago

“I ordered these flowers for a friend who had had an operation. On arrival, she said they looked beautiful. However, I visited her yesterday, 2 days after they arrived, and the roses in the arrangement were already wilting. I was a little disappointed, as this did deflect from the hydrangeas they were supposed to complement.”

Helpful Report

Posted 1 year ago

Hello Mrs S Payne, Thank you for your review. We are very sorry to hear that the flowers were in poor condition shortly after delivery. This is disappointing to hear. Please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject? Best wishes, Rosie

Posted 1 year ago

“Had no contact from the delivery people at all before and after delivery and flowers did not seem to be in very good condition”

Helpful Report

Posted 1 year ago

Hello Gary, Thank you for taking the time to leave us some feedback. We are saddened to hear that our flowers have left you feeling disappointed- this certainly isn't our intention! We make it our aim to get the best flowers for you. I will feed this back to our Florist Manager. Warm regards, Rosie

Posted 1 year ago

“Ten out of ten for the flowers but one out of ten for late delivery as ordered several days in advance but delivered a day late.”

Helpful Report

Posted 1 year ago

Hello Penny, Thank you for your review. It is very disappointing to hear that your flowers were delayed in transit. We are very sorry for this, and any upset caused. I will raise this with our Disptach Manager. Best wishes, Katie

Posted 1 year ago

“Lovely flowers but they’re not large and if they are I suggest you take a look at your sizing , disappointed if I am honest with the sizing. Looks like any normal size bouquet.”

Helpful Report

Posted 1 year ago

Hello Michael, Thank you for your review. It is upsetting to hear that you were unsatisfied with the number of blooms in your bouquet. This is disappointing to hear and we would like to look into this for you. Please could you forward us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject? Best wishes, Rosie

Posted 1 year ago

“Wrong order. Unfortunately, the wrong size of bouquet was sent to a dear friend. When I received a thank you message and images of the flowers in her home, I noticed the side of the arrangement and contacted customer service. After some back and forth, with me explaining what images are on the website, the customer service representative did inform me that they sent the wrong size. They delivered some additional flowers (not a complete arrangement) to my friend and forgot to mention who it was from.”

Helpful Report

Posted 1 year ago

Thank you so much for your review about Haute Florist! I'm ever so sorry for your experience here and that your replacement did not make this right for you - that's not at all how we'd want to leave you feeling. I will feed this back to our team. Warm regards, Tom

Posted 1 year ago

“Ordered a bouquet to be delivered on a Monday for my mother’s birthday. The flowers that were delivered were just awful most were wilted and some rotted. I’m pleased to say that customer service provided a replacement bouquet on a day of our choice. Not sure if I’d use again but I’m pleased that the issue was resolved. Maybe because they were despatched on a Sunday?? I don’t know, I never received any explanation…z”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback about Haute Florist! I am very sorry to hear that the flowers you purchased for your mother's birthday arrived rotten and wilted. This is incredibly disappointing to hear. I am pleased to know our customer service team was able to help and arrange for a fresh bouquet to be delivered. We hope this bouquet was well received! Warm regards, Tom

Posted 1 year ago

“good delivery but the size of the floweres for the prices was rediculious”

Helpful Report

Posted 1 year ago

Thanks so much for the review, Erin! It is upsetting to hear that you were unsatisfied with the number of blooms in your bouquet. This is certainly not our intention and I will feed this back to our Florist Manager. Warm regards, Tom

Posted 1 year ago

“was a good flowers package :)”

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Posted 1 year ago

Hi Maggie, Thank you so much for sharing your feedback about Haute Florist! We are so happy to hear that you had a great experience with us and we are so grateful for your kind words.

Posted 1 year ago

“Slightly disappointing as the personalised card didn’t get delivered with the flowers. A shame as the flowers were very nice and the service so efficient.”

Helpful Report

Posted 1 year ago

Hi Rachel! Thank you so much for taking the time to leave such a kind review of Haute Florist! We are very sorry to hear that the personalised card was not delivered. I have located your order and can that there wasn't a personalised card, just a small message card. Warm regards, Tom

Posted 1 year ago

“the flowers were to tall for the box ^ it was very diffecult to cut the stems when watering The top of the flowers were damaged & hag,d to be cut of”

Helpful Report

Posted 1 year ago

Hello Mike, Thank you for your review. We are very sorry for any disappointment caused while using our services on this occasion. I will feed this back to the relevant departments. Best wishes, Katie

Posted 1 year ago

“I tried to add a personal card with my flowers but had to re-write it 4 or 5 times as it kept disappearing from the web page. Once it worked then I was delighted with the process.”

Helpful Report

Posted 1 year ago

Thank you so much for your review, Esther! We are so glad you had a good experience with Haute Florist. We strive to make sure our customers are always happy, and we are glad to hear that was the case with you! We do apologise for any frustration or inconvenience caused while adding your card to the order.

Posted 1 year ago

“Great customer service but so disappointed with post office delivery service they were for my daughters birthday yesterday but after realising no one was going to be in as tracking was rubbish we changed adress to a neigbours but they still delivered to her address! So rescheduled to come to my place of work but they delivered to her home address...luckily she has finally gpt them and is pleased with them”

Helpful Report

Posted 1 year ago

Thank you so much for your wonderful feedback of Haute Florist! We truly appreciate you taking the time to let us know what you think. We are so happy to hear that our product and customer service experience have been satisfactory. We strive to create a great customer experience in all our dealings, and we're glad to hear it's working. If there's ever anything else we could do for you, please reach out to us! We're always here to help. Thanks again for this kind review.

Posted 1 year ago

“Flowers were a lot small that expected considering I paid extra for the largest option.. Delivery was fast though!”

Helpful Report

Posted 1 year ago

Hello Lori, Thank you for taking the time to leave a review. It is upsetting to hear that you were unsatisfied with the number of blooms in your bouquet. We are very sorry for any disappointment caused. I will feed this back to our Florist Manager. Warm regards, Tom

Posted 1 year ago

“I thought the bouquet was not as big as I expected for the price I paid (£50in total) so I was disappointed. I won’t order with you again.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. It is upsetting to hear that you were unsatisfied with the number of blooms in your bouquet. We are very sorry for any disappointment caused and I will feed this back to our Florist Manager. Best wishes, Rosie

Posted 1 year ago

Haute Florist is rated 4.7 based on 29,539 reviews