Haute Florist Reviews

Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

4.7 Rating 29,539 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

Metrics

4.7

Based on 29,539 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist 5 star review on 25th March 2025

3733

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have not seen the flowers that we ordered for my husband's sister 90th birthday but her daughter assured us that the flowers were lovely!”

Helpful Report

Posted 5 months ago

Thank you so much for taking the time to give Haute Florist a 4-star rating! We truly appreciate your feedback and are delighted to hear that your husband's sister loved the flowers we sent for her 90th birthday. We are grateful for the trust you have placed in us and hope to be of service to you again in the future. Thank you, Haute Florist Team

Posted 5 months ago

“Beautiful flowers , delivered on time . But …..bouquet much smaller than expected !!!”

Helpful Report

Posted 5 months ago

Dear Mandy, Thank you so much for taking the time to give us a 4-star rating! We truly appreciate your feedback and are delighted to hear that you found the flowers beautiful and were pleased with the timely delivery. However, we apologise for the discrepancy in size compared to your expectations. We understand how disappointing it can be to receive a smaller bouquet than anticipated. We appreciate you bringing this to our attention, and we will make sure to address this issue with our team to ensure better consistency in the future. Thank you once again for your review, and we hope to have the opportunity to serve you even better in the future. Warm regards, Rosie

Posted 5 months ago

“Mum was wowed on finding her floral gift”

Helpful Report

Posted 5 months ago

Hello Julie, Thank you for sharing your lovely feedback! We're so happy to hear that your mum was "wowed" by her floral gift – that’s exactly the kind of reaction we hope for. It’s wonderful to know we could help make her day special.

Posted 5 months ago

“Arrived promptly and looked great. Just a little smaller than anticipated given we paid extra for the large bouquet.”

Helpful Report

Posted 5 months ago

Hello Richard, Thank you for your feedback! We're glad to hear the flowers arrived promptly and looked great. We apologise that the bouquet was smaller than expected, despite upgrading to the large size. Your comments are valuable, and we’ll review this to ensure future orders meet expectations. We appreciate your understanding and hope to serve you again!

Posted 5 months ago

“Flowers arrived thirsty but did revive I have been informed as they were a gift so I haven't actually seen them . First time to use and I recommended a friend for us both to receive a £7-50 voucher which has not yet materialised. Delivery was prompt.”

Helpful Report

Posted 5 months ago

Hello Lara, Thank you for your feedback! We're glad to hear that the flowers were revived and that the delivery was prompt. We apologise for the delay in receiving the £7.50 voucher and will look into this for you. We appreciate your recommendation and hope to provide an even better experience in the future!

Posted 5 months ago

“Very pleased with experience of placing order”

Helpful Report

Posted 5 months ago

Thank you for your feedback! We're glad to hear that you had a positive experience placing your order. Your satisfaction is important to us, and we look forward to serving you again soon!

Posted 5 months ago

“Lovely bouquet; thank you. We knew alternative flowers would be used if necessary......BUT, would have appreciated knowing that there were to be FAR LESSS BLUE than thoought!! The bouquet was after all called "BEAUTIFUL BLUE.; Nevertheless, your flowers and service are great; much appreciated. MS-”

Helpful Report

Posted 6 months ago

Thank you for your feedback. We're so glad you enjoyed the bouquet and appreciate your understanding regarding the alternative flowers. We apologize for any disappointment regarding the amount of blue in the arrangement. Your comments are invaluable to us as we strive to improve our communication and service. Thank you for your kind words about our flowers and service, and we hope to have the opportunity to create something special for you again in the future!

Posted 6 months ago

“Wonderfully different ! Thank you x”

Helpful Report

Posted 6 months ago

Thank you for your feedback! We're thrilled to hear that the flowers were very well received. Your satisfaction is important to us, and we appreciate your support. We look forward to helping you again soon!

Posted 6 months ago

“The tracking was useful, flowers and chocs were well packed. The recipient is very pleased with them.”

Helpful Report

Posted 6 months ago

Hello Jennifer. Thank you for your feedback! We're glad to hear that the tracking was helpful and that the flowers and chocolates arrived in great condition. It’s wonderful to know the recipient is pleased! We appreciate your support!

Posted 6 months ago

“Though pricey the flowers are first class”

Helpful Report

Posted 6 months ago

Hello Charles, Thank you for your feedback! We're glad to hear that you consider our flowers to be first class. We strive to provide quality arrangements that are worth the investment. We appreciate your support and hope to serve you again soon!

Posted 6 months ago

“The flowers were the same colours as on the website - perhaps not quite as full and bushy but I o it saw a photo! Very reliable service and a good price too!”

Helpful Report

Posted 6 months ago

Dear David, thank you so much for awarding Haute Florist with a 4-star rating! We sincerely appreciate your feedback and are delighted to hear that you were pleased with our service.

Posted 6 months ago

“My Mum's Birthday flowers arrived on time and on great condition. My Mum was over the moon with them, which made me very happy indeed. Thank you Haute Florist. I hope the flowers I ordered for delivery this Wednesday are equally as good. Would recommend based on first order.”

Helpful Report

Posted 6 months ago

Hello Kylie, Thank you so much for your lovely review! We're thrilled to hear that your mum loved her birthday flowers and that they arrived in perfect condition. We’ll make sure the flowers for your upcoming delivery are just as beautiful! Your recommendation means a lot to us, and we truly appreciate your trust in Haute Florist.

Posted 6 months ago

“Flowers are great. Delivery was on point”

Helpful Report

Posted 6 months ago

Thank you for your feedback! We’re glad to hear that you’re pleased with the flowers and the delivery. We appreciate your support!

Posted 6 months ago

“Had the desired effect thankyou lovely.”

Helpful Report

Posted 6 months ago

Hello Marilyn, Thank you for your feedback! We’re glad to hear that the flowers had the desired effect. We appreciate your kind words and are happy to have helped!

Posted 6 months ago

“Flowers lovely and nicely presented. Delivery received on whole good but one gerbera head broken and a few twigs. Tissue paper can be used to prevent this. Parcel was left on top doorstep preventing door from opening.”

Helpful Report

Posted 6 months ago

Hello, Thank you for your feedback. We’re glad to hear that you found the flowers lovely and nicely presented. We apologize for the issues with the broken gerbera head and the delivery placement. Your suggestions about using tissue paper and better parcel placement are appreciated, and we’ll use them to improve our service. Thank you for bringing this to our attention.

Posted 6 months ago

“Nice bouquet, delivered promptly and reasonably priced.”

Helpful Report

Posted 6 months ago

Hello Maura, Thank you for your feedback! We’re glad to hear you were pleased with the bouquet, prompt delivery, and pricing. We look forward to serving you again soon!

Posted 6 months ago

“Very good service delivered as quoted and the flowers were gratefully received by my friend would use them again”

Helpful Report

Posted 6 months ago

Hi Norma, Thank you for your positive review! We’re glad to hear that the flowers were delivered as promised and were well-received by your friend. We look forward to the opportunity to serve you again in the future!

Posted 6 months ago

“The flowers were already dying or dead on the first delivery. At my insistence they delivered them again. This time they were good. The main problem is Royal Mail who are very unreliable.”

Helpful Report

Posted 7 months ago

Hello David, I’m truly sorry to hear about the initial issues with your delivery and any inconvenience it caused. We appreciate your patience and understanding while we arranged a replacement. We’ll continue to work on ensuring our flowers are in perfect condition for every delivery. Thank you for your feedback, and please don’t hesitate to reach out if there’s anything else we can do for you.

Posted 7 months ago

“I paid extra for the tracking which I did not want but never could track it but would be more helpful if you tx me when it had been delivered but flower where told were nice”

Helpful Report

Posted 7 months ago

Hello William, Thank you for your feedback. We’re glad to hear the flowers were well-received, but we apologize for the issues with the tracking service. Your suggestion to receive a text upon delivery is a great idea, and we’ll certainly take it into consideration. If you have any further concerns, please reach out to our customer service team. We appreciate your input and hope to serve you better next time. Warm regards, Rosie

Posted 7 months ago

“Brought some flowers for a friends birthday, nice selection of flowers, only disappointing thing was they didn’t arrive on the day I requested.”

Helpful Report

Posted 7 months ago

Hello Tracy, Thank you for your feedback. We’re glad to hear you liked the selection of flowers, but we’re sorry that they didn’t arrive on the requested day. We understand how important timely delivery is, especially for special occasions. We’ll work on improving this, and we appreciate your understanding. If there’s anything we can do to make it right, please don’t hesitate to reach out to our customer service team.

Posted 7 months ago

Haute Florist is rated 4.7 based on 29,539 reviews