Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

“Wondering if anyone has also experienced extreme mouldy roses ordered on the 12th and by 16th all the roses have visible mould and are dead … after paying £95 -and providing images and videos of said mouldy flowers i was offered a £10 voucher as an apology .. Iv asked twice for a full or partial refund but yet instead they’d like to send more mouldy flowers to me”

Helpful Report

Posted 6 months ago

Dear Taya, thank you so much for taking the time to provide us with your feedback regarding your experience with Haute Florist. We truly appreciate your honesty and it is through valuable feedback like yours that we can identify areas where we need to improve. We sincerely apologise for the unfortunate situation you encountered, where the roses you ordered arrived with visible mould and eventually died by the 16th. This is not the kind of experience we want our customers to have. I can see that our customer service team are looking into this. Warm regards, Haute Florist

Posted 6 months ago

“I will not be using this company again. Flowers were paid for the next day to an event happening on that day, flowers were not delivered and the company could not offer a full refund - the flowers cost £133 altogether. Unhappy and will find another supplier going forward.”

Helpful Report

Posted 6 months ago

Hello Paige, Thank you for taking the time to leave a review. I’m very sorry to hear about the issues you experienced with your order. This isn’t the level of service we strive to provide, and I understand your frustration with the delivery and refund process. Your feedback is valuable, and I’ll make sure it’s addressed with our team. Warm regards, Rosie

Posted 6 months ago

“Could have got a nicer bunch of flowers from the local supermarket. Quality of the flowers are poor, the size of the bunch was inadequate. Overall fully disappointed, spoke to customer service and all they had to say was the bunch was adequate and the flowers need there food. Would advise all to avoid and shop local instead.”

Helpful Report

Posted 6 months ago

Hello Emma, Thank you for your review. I’m really sorry to hear that you were disappointed with the flowers and the service you received. This isn’t the standard we aim for, and I apologise for the inconvenience. Your feedback is important, and I’ll ensure it’s shared with our team to help us improve. I have contacted you directly via email to resolve this hopefully. Best wishes, Ellie

Posted 6 months ago

“The worst flowers I have ever received. I sent photos immediately after delivery, the roses were virtually dead. The reply was stereo type. A day later I sent 3 more photos. The roses were well and truly dead. Another stereo type ridiculous reply. I would most certainly never ever recommend your flowers to anyone. I am a trained florist of many years experience who ran/owned a successful business doing work for large companies. Eg. Rolls Royce.”

Helpful Report

Posted 6 months ago

Hello Lynn, Thank you for your review. I’m truly sorry to hear about your experience and the issues with the roses. We take pride in our quality, and it’s disappointing to hear we didn’t meet your expectations. Your feedback is very important, and we regret that our response didn’t address your concerns effectively. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 6 months ago

“Flowers arrived a day late when I had requested next day delivery. Despite the tracking info, I know that there was no delivery attempted. Customer services were very unhelpful. Flowers were withered on arrival, which is no surprise as they were late. I will not be using this company again.”

Helpful Report

Posted 6 months ago

Hello, Thank you for your review. I’m really sorry to hear about the delay and the issues you experienced with the flowers. This is certainly not the standard we aim for, and I understand your frustration. We take your feedback seriously and will be addressing this with our team to ensure improvements. Warm regards, Rosie

Posted 6 months ago

“Flowers were not delivered on requested date, nothing like image, lots dead, really embarrassing to have those sent, would never use again, will be requesting a refund”

Helpful Report

Posted 6 months ago

Hello, Thank you for your review. I’m truly sorry to hear about the issues you experienced with your order. This is not the level of service we aim to provide, and I understand how disappointing this must be. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Katie

Posted 6 months ago

“The flowers I bought for my great aunt's 80th birthday, the belle in black, absolutely disgusted with what she received.”

Helpful Report

Posted 6 months ago

Hello, Thank you for your review. I’m very sorry to hear that you were disappointed with the "Belle in Black" bouquet for your great aunt's 80th birthday. This is certainly not the standard we aim for. I have located your order and can see that our customer service team are awaiting your reply to look into this further for you. Warm regards, Rosie

Posted 6 months ago

“Offer next day delivery right up to the moment you pay them, after that you get an email saying the flowers will arrive THREE days later than the paid for delivery date, absolutely gutted to find out they won't be arriving in time!”

Helpful Report

Posted 6 months ago

Hello Ciaran, Thank you for your review. I’m sorry to hear about the delay with your order. We understand how frustrating it is when delivery times don’t meet expectations. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Warm regards, Rosie

Posted 6 months ago

“They run a huge advert on google to advise that they offer next day delivery to Northern Ireland. I have placed an order for florals for a friend's birthday, paid for next day delivery and have now been emailed to say they aren't going to get there until the following day. Apparently it is hidden in their ts&cs that anywhere outside of England counts as a hard to reach area and isn't covered by their advertised delivery. Absolutely disgusted with their service and the man on the phone couldn't have card less.”

Helpful Report

Posted 6 months ago

Hello Susannah, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise in our T&Cs and also the delivery information on each product page. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Rosie

Posted 6 months ago

“First and last time using Haute Florest. Have taken my money and recipient has not received anything. Supposed to have been delivered on the 29th”

Helpful Report

Posted 7 months ago

Hello Ameera, Thank you for your review. I’m sorry to hear about this issue and understand your frustration. This is certainly not the experience we want for our customers. I have located your order and can see that our customer service team have responded to your email and is awaiting your reply. We hope that this can be resolved. Warm regards, Rosie

Posted 7 months ago

“I ordered these flowers for my wedding day for the mothers of the bride and groom. Unfortunately only 1 of 3 bunches arrived and even the next say I still only received 2 out of 3, extremely disappointing. I did receive a refund however this was a massive inconvenience on such a special day.”

Helpful Report

Posted 7 months ago

Hello Kimberly, I’m truly sorry to hear about the issues with your order, especially on such a special day. I understand how frustrating and disappointing this must have been. While we’re glad we could process a refund, we deeply regret the inconvenience this caused. We’ll review our processes to prevent such occurrences in the future. Thank you for your feedback. Best wishes, Rosie

Posted 7 months ago

“One of the most disappointing experiences if not the most . Having purchased flowers for over 30 years from start to finish entire experience underwhelming and fell very short . Purchased a very expensive bouquet. Guaranteed next day delivery . Did not arrive until very late the following day . Flowers looked on a shocking state . Cream roses were broken and brown. The hat box was torn , the foliage eaten . I felt for £75 the flowers should have been so much better . This was a surprise for a 40th birthday . So very underwhelming. Tried to resolve by emailing the customer service team but now asked to email one by one each photo ? Which is more time having already raised the late delivery several times and the state of the flowers when they arrived .”

Helpful Report

Posted 7 months ago

Hello Luke, Thank you for your review. I’m truly sorry to hear about your disappointing experience, and I understand how frustrating this situation must be, especially for such a special occasion. We take pride in our service and products, and it’s clear we didn’t meet those standards in your case. Your feedback about the quality of the bouquet, the delivery timing, and the customer service process is concerning. This is not the experience we aim to provide. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 7 months ago

“For evidence. My order number: P10386319 I ordered a £40 bunch of flowers for my wife's birthday. They only arrived late in the evening but one cannot blame the florist for this. The flowers however, were disgusting. A tiny bunch of really sad looking flowers that looked nothing like the picture. I even paid extra for a bigger bunch. I honestly cannot express how disappointed I was presenting them to my wife. We even joked that the box was a lot more impressive than the flowers. It was the first time I used Haute, and I regret it so much. I will be trying to get a refund through my credit card company because I feel I have been ripped off. I see some of the photos of the company on various review sites and I am blown away. What has gone wrong? Was it because I ordered late at night and they threw whatever scraps were left together? That's what it felt like.”

Helpful Report

Posted 7 months ago

Hello Shaun, Thank you for taking the time to leave a review. I’m truly sorry to hear about your experience, and I understand your frustration. We aim to provide high-quality flowers and service, so it’s disappointing to hear that we fell short. Please accept our sincerest apologies for the poor experience. This is not the standard we strive for, and we're committed to addressing the issue with our team to ensure it doesn’t happen again. I would also like to apologise for any disappointment caused by the outcome of this and for our team being unable to provide a satisfactory resolution. Warm regards, Haute Florist

Posted 7 months ago

“The Venice bouquet looked impressive on arrival. Once in a vase and the flowers weren’t so tightly bunched several of the blooms were very poor quality. The agapanthus were straggly and well past their best. Some of the roses were beginning to discolour around the edges. 12 hours later several of the roses have dropped despite having been trimmed according to the instructions. My friends would have saved themselves a fortune if they had given me supermarket flowers instead.”

Helpful Report

Posted 7 months ago

Hello Mary, Thank you for your review. I’m really sorry to hear about the issues you experienced with the Venice bouquet. It’s disappointing to hear that the quality didn’t meet your expectations, especially after you followed the care instructions. Please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 7 months ago

“Shocking companny orderd flowers as the same in the disruption and got completely different ones asked to have them changed and got told no as there not all the same”

Helpful Report

Posted 7 months ago

Dear John, Thank you so much for taking the time to provide us with your feedback on your recent experience with Haute Florist. We truly appreciate your input and apologise for the inconvenience you encountered with your order. We understand how frustrating it must have been to receive different flowers from what you had originally requested. We sincerely apologise for this disruption in your order. At Haute Florist, we strive to deliver top-quality service and ensure that our customers receive exactly what they desire. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 7 months ago

“I was rather disappointed in all honesty. I can understand that the flowers being handled by couriers and aren't exactly getting the care they need whilst in transit but I was expecting the bouquet to be relatively fresh, which they were not. It was a gift for my wife on her birthday, and when she opened the box, the flowers were just dull looking. Wasn't happy at all”

Helpful Report

Posted 7 months ago

Hello Asim, I’m really sorry to hear about your disappointment. We strive to ensure our flowers arrive in the best possible condition, and it’s clear we fell short in this instance. I understand how important it was for you to have a fresh and beautiful bouquet for your wife’s birthday. Please could you send us some images of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject, so we can look into this for you. Best wishes, Rosie

Posted 7 months ago

“The flowers which I ordered were nothing like what was delivered! Shocking!!! My emails of complaint were ignored! Do not use this florist at all”

Helpful Report

Posted 7 months ago

Hello, Thank you for your review. We’re truly sorry to hear about your experience and understand your frustration. This is not the level of service we aim to provide, and we apologise for the discrepancy with your order and any lack of response. I have located your order and can see that our customer service team did respond to your email on the 21st. However, we have not received a response since. Please could you check your emails and junk box? Best wishes, Rosie

Posted 7 months ago

“Royal Mail failed to deliver on the correct day but that’s not why my experience with Haute was very poor. I offered feedback and this started a long back and forth thread with their customer service where they failed to listen - I just got endless templates until they confirmed they weren’t a chatbot. Waste of everyone’s time”

Helpful Report

Posted 7 months ago

Hello George, Thank you for your review. I’m truly sorry to hear about your experience with our customer service and the issues with Royal Mail delivery. It’s disappointing to hear that our support did not meet your expectations and that you received unhelpful responses. We aim to provide personalised and effective assistance, and it’s clear we fell short in this case. We value your feedback and are committed to improving our service. Warm regards, Rosie

Posted 7 months ago

“I paid extra to get a large flower bouquet, it was so small - very disappointed”

Helpful Report

Posted 7 months ago

Thank you so much for taking the time to share your feedback about your recent experience with Haute Florist. We truly appreciate your honest review and apologise for any disappointment caused by receiving a smaller flower bouquet despite paying extra for a larger one. We understand how important it is for our customers to have their expectations met, especially when it comes to special occasions like delivering beautiful flowers. We sincerely apologise for not fully meeting your expectations in this regard. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this further for you. Best wishes, Rosie

Posted 7 months ago

“Disgusting, truly awful. Won't use again, won't ever recommend. Please God don't let me win a year's free flowers for leaving a review, they will go in the same place as my purchase, straight in the bin.”

Helpful Report

Posted 7 months ago

Dear Rebeca, thank you so much for taking the time to share your feedback about your experience with Haute Florist. We truly appreciate your honesty and the opportunity to learn from our mistakes. We want to sincerely apologise for the experience you had. It is disheartening to hear that you won't be using our services again. We understand that this is not the kind of service we aim to provide, and we deeply regret any inconvenience or disappointment caused. I have located your order and can see that this was resolved with our customer service team. Warm regards, Rosie

Posted 7 months ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist Reviews