Haute Florist Reviews

Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

4.7 Rating 29,466 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

Metrics

4.7

Based on 29,466 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist 5 star review on 17th December 2024

3729

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“beautifully presented bouquet of high quality flowers, was kept informed of the progress of the delivery of my order. I highly recommend. g. marks”

Helpful Report

Posted 4 weeks ago

Hello, Thank you for your wonderful review! We’re delighted to hear you loved the beautifully presented bouquet and appreciated the delivery updates. Your recommendation means the world to us, and we can’t wait to assist you again in the future! Warm regards, Rosie

Posted 4 weeks ago

“Very good service straight to door and my sister loved them. D”

Helpful Report

Posted 4 weeks ago

Hello Shauneen, Thank you for your kind review! We're thrilled to hear that the delivery went smoothly and that your sister loved the flowers. Your satisfaction is our top priority, and we can't wait to serve you again! Warm regards, Rosie

Posted 4 weeks ago

“Sent 2 bouquets and both were really lovely. Highly recommended”

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Posted 4 weeks ago

Hello Jayne, Thank you so much for your glowing review! We're thrilled to hear that both bouquets were lovely and that you highly recommend us. Your support means a lot, and we look forward to bringing more floral joy your way in the future! Warm regards, Rosie

Posted 4 weeks ago

“The flowers that I ordered, whilst a bit expensive, were exactly as the picture. My sister was delighted with them. Thank you.”

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Posted 4 weeks ago

Hello Louise, Thank you for your lovely review! We're so glad to hear the flowers matched the picture and brought joy to your sister. We appreciate your feedback on pricing and hope to see you again soon! Warm regards, Rosie

Posted 4 weeks ago

“When you buy flowers as a gift, what matters most to you? For me, it's the person recieving them when I expect them to arrive and in beautiful condition. My experience with Haute Florist is that they promise the world, eagerly take your money, and then respond with vaguely worded responses and zero attempt to help if there's a problem. I am writing to formally complain about my recent experience with your service. I placed an order for flowers to be delivered on a specific date, our anniversary. I paid a premium for this special occasion delivery, but the flowers have yet to arrive, now three days late. The delivery delay has completely undermined the purpose of the order, and your customer service team has been unhelpful in resolving the issue. While you’ve offered to refund the courier fee (which you'll claim back from the courier anyway), this does not address the core problem: the flowers have not been delivered as promised. Furthermore, your representatives have vaguely stated that they will “investigate quality issues” once the flowers arrive, but this does not provide reassurance. Your website markets next-day delivery as a key feature, yet the terms suggest customers must wait three days before an investigation even begins, shifting the responsibility to the courier without providing real solutions. I paid £80 for fresh, high-quality flowers. At this point, I have no confidence they will arrive in the condition I expect. The delay has not only spoiled the occasion but also compromised the value of the service I paid for. When I requested a refund, I was fobbed off with vague responses of “We'll investigate”. You don't need to investigate. You can see from the tracking it's late. You can see from the message on the card it's for an anniversary gift that, now it's the weekend, can't be delivered until at least 5 days late. I paid a premium for a premium product and you failed to do what you promised. Please do the right thing and issue a full refund.”

Helpful Report

Posted 4 weeks ago

Hello, Thank you for taking the time to share your experience with us. I'm truly sorry to hear about the significant delays and issues you faced with your anniversary delivery. This is not the standard of service we strive for, and I completely understand how disappointing this situation is. We always aim to ensure timely deliveries, especially for special occasions, and it’s frustrating to know we didn’t meet your expectations. I apologise for the vague communication you received regarding your order; that is not the level of support we believe in providing. Your feedback about our customer service processes will be addressed as we work to improve them. I appreciate your patience during this unfortunate delay and understand how it has affected the value of your purchase. Please rest assured that your concerns are taken seriously, and we will work diligently to rectify the situation. I can see that this has since been resolved. Sincerely, Rosie

Posted 4 weeks ago

“Unfortunately whilst the flowers delivered were beautiful they weren’t delivered next day as advertised/purchased and customer service around this issue was abysmal.”

Helpful Report

Posted 4 weeks ago

Hello, Thank you for your review, and I apologise for the issues you encountered with your order. While I’m glad to hear the flowers were beautiful, it’s disappointing to note that they did not arrive on the promised next day, and that our customer service fell short in addressing your concerns. We strive to ensure timely deliveries and provide supportive, clear communication, and I understand how frustrating it must have been to feel unsupported. Your feedback is vital for us to improve our service, and I appreciate you bringing this to our attention. We take your concerns seriously and will work hard to rectify our processes to prevent this from happening in the future. Thank you for your understanding, and we hope to serve you better next time. Warm regards, Rosie

Posted 4 weeks ago

“First time using you and delivery was good”

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Posted 4 weeks ago

Hello Carol, Thank you for your fantastic review! We’re so glad to hear that your first experience with us was positive and that the delivery went smoothly. We appreciate your trust in us, and we can’t wait to serve you again soon! Warm regards, Rosie

Posted 4 weeks ago

“Excellent selection of flowers in wonderful condition. Unique and lots of character.”

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Posted 4 weeks ago

Hello, Thank you for your fantastic review! We’re so glad to hear you enjoyed our selection and found the flowers to have unique character. Your appreciation for quality truly inspires us, and we can’t wait to help you with your next floral arrangement! Warm regards, Rosie

Posted 4 weeks ago

“no complaint”

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Posted 1 month ago

Hello Fatima, Thank you so much for your glowing review! We're thrilled to hear you had a great experience with us and appreciate your support. We look forward to serving you again soon! Warm regards, Rosie

Posted 1 month ago

“Great service! Prompt delivery and great bouquet.”

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Posted 1 month ago

Hello Elske, Thank you for your fantastic review! We’re so glad to hear you enjoyed our prompt delivery and that the bouquet met your expectations. Your support means a lot to us, and we can't wait to help you again in the future! Warm regards, Rosie

Posted 1 month ago

“Everything went smoothly. Was not able to track but flowers were delivered punctually and safely”

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Posted 1 month ago

Hello Leonore, Thank you for your kind review! We're pleased to hear everything went smoothly with your order and that the flowers were delivered punctually and safely. Your feedback is greatly appreciated, and we hope to serve you again soon! Warm regards, Rosie

Posted 1 month ago

“As requested flowers (with card) arrived as requested. The delivery box was excellent and there was no sign of any damage of any kind on it. The Flowers were exactly as displayed on the wed site. I would definitely be using them again. This not the first time I have used them and they have been excellent everything.”

Helpful Report

Posted 1 month ago

Hello Iain, Thank you for your wonderful review! We're delighted to hear that your flowers arrived as requested and that the quality was up to your expectations. It's always a pleasure to serve returning customers like you, and we truly appreciate your continued support. Looking forward to helping you again in the future! Warm regards, Rosie

Posted 1 month ago

“Had a small issue that was corrected immediately. Very quick to respond & resolve my issue by email.My daughter was delighted with the lovely flowers. She lives a quite a distance away from me so I’ll definitely be using again.. 5 🌟 from me!!”

Helpful Report

Posted 1 month ago

Hello Gillian, Thank you for your wonderful review! We're so glad to hear that your issue was resolved quickly and that your daughter loved the flowers. Your support means the world to us, and we can't wait to help you again in the future! Warm regards, Rosie

Posted 1 month ago

“Absolutely appalling. Flowers didn’t arrive as agreed. Customer service were unable to help because “a third party was responsible” for delivery. Haute shirked any responsibility and there are no refunds if flowers die. Tulips were replaced with carnations in the Christmas flowers. Disappointing is an understatement.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your feedback, and I’m truly sorry to hear about your disappointing experience. This is not the level of service we strive to provide, and I deeply regret the inconvenience caused. We aim to ensure all orders arrive as agreed, and I apologise for any issues with the delivery or substitutions made to your bouquet. While we do occasionally work with third-party couriers to ensure timely delivery, we understand that this should not affect your overall experience. We also state in the description that the tulips may be substituted with carnations. I do apologise for any upset caused by this. Warm regards, Rosie

Posted 1 month ago

“Beautiful flowers - would definitely use again for a special occasion”

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Posted 1 month ago

Hello Michael, Thank you so much for your wonderful review! We're delighted to hear you loved the flowers and that you'd consider us for your special occasions in the future. Warm regards, Rosie

Posted 1 month ago

“Delivered on time and returned following day as no one was home. Very good”

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Posted 1 month ago

Hello Helen, Thank you for your fantastic review! We're glad to hear that your order was delivered on time and that our team was able to assist with the return. Your satisfaction is our priority, and we look forward to serving you again in the future. Warm regards, Rosie

Posted 1 month ago

“Website full of beautiful arrangements and gift ideas. Easy to navigate and order. Will definitely use again.”

Helpful Report

Posted 1 month ago

Hello Lesley, Thank you for your amazing review! We’re thrilled to hear you found our website easy to navigate and full of beautiful arrangements. We appreciate your support and look forward to helping you with your future orders! Warm regards, Rosie

Posted 1 month ago

“Beautiful flowers and very clear website; easy to use. Thanks”

Helpful Report

Posted 1 month ago

Hello, Thank you for your kind review! We’re so glad to hear that you found our website easy to use and that you loved the flowers. Your satisfaction is very important to us, and we look forward to helping you again soon! Warm regards, Rosie

Posted 1 month ago

“My cousin was extremely pleased with the flowers, she said they looked lovely and very well packaged. I will be making a smaller order in January.”

Helpful Report

Posted 1 month ago

Hello Peter, Thank you for your fantastic review! We're thrilled to hear that your cousin loved the flowers and appreciated the packaging. It's wonderful to know they brought her joy. We can't wait to assist you with your order in January! Warm regards, Rosie

Posted 1 month ago

“Delivery was delayed as it had been dispatched to the wrong depot (I assume this fault was with Royal Mail ) however, I contacted Haute to understand how this happened and where my order was but received no reply.”

Helpful Report

Posted 1 month ago

Hello Hannah, Thank you for sharing your experience with us. I'm truly sorry to hear about the delivery delay and your lack of response from our team. This is not the level of service we strive to provide, and I understand how frustrating it can be to feel unacknowledged. I can confirm that our office closes at 5 pm, and general customer service inquiries are addressed the following day as promptly as possible. I see that our team has responded to you today. Your feedback is essential, and I assure you it will be reviewed so we can improve our communication and delivery processes moving forward. We appreciate your patience in this matter and hope to have the opportunity to better serve you in the future. Best regards, Ellie

Posted 1 month ago

Haute Florist is rated 4.7 based on 29,466 reviews