Haute Florist Reviews

4.7 Rating 29,406 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

Metrics

4.7

Based on 29,406 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist 5 star review on 10th December 2024

3726

Anonymous

Anonymous // 01/01/2019

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“Belle in Black. Superb flowers; I will certainly use this company again.”

Helpful Report

Posted 4 days ago

Hello Lynne, Thank you so much for your fantastic review! We're absolutely delighted to hear that you enjoyed our flowers so much. Your satisfaction is our top priority, and we can’t wait to welcome you back for your next order! Warm regards, Rosie

Posted 3 days ago

“Perfect, thank you!”

Helpful Report

Posted 4 days ago

Hello, Thank you so much for your perfect review! We're thrilled to hear that you had a great experience with us. Your kind words inspire us to keep bringing joy through our flowers. We look forward to serving you again soon! Warm regards, Rosie

Posted 3 days ago

“Beautiful and original bouquet! Such an imaginative and impactful combination of colours.”

Helpful Report

Posted 5 days ago

Hello, Thank you so much for your lovely review! We’re absolutely thrilled to hear that you found our bouquet to be beautiful and original. It’s always our goal to create imaginative floral designs that make a lasting impression. Your feedback brightens our day and fuels our passion for floristry! We look forward to crafting something special for you again soon! Warm regards, Rosie

Posted 3 days ago

“Excellent service. Lovely flowers. Thank you”

Helpful Report

Posted 5 days ago

Hello, Thank you so much for your kind words! We're thrilled to hear that you enjoyed our service and loved the flowers. Your appreciation truly motivates us to continue delivering beautiful experiences. We look forward to serving you again in the future! Warm regards, Rosie

Posted 3 days ago

“Flowers were fantastic and delivered on time.”

Helpful Report

Posted 5 days ago

Hello Ian, Thank you for your fantastic review! We’re thrilled to hear that you were pleased with the flowers and our timely delivery. Your satisfaction is our top priority, and we’re grateful for your support. We look forward to brightening your day with our flowers again soon! Warm regards, Rosie

Posted 3 days ago

“Flowers I ordered in advance for a special occasion. Delivered a day late and were not needed thereafter. A waste of money, time and flowers. . Eventually had to buy them from a local store and made our own bouquet which turned out beautifully. Contacted customer service, absolutely no help, the company put the entire blame on the courier service (3rd party). The flowers were delivered a day after on a 2nd class stamp, therefore a delay in the flowers being delivered on time was a big possibility. The flowers were expensive and putting on 1st class stamp would have prevented a delay. No refund or some form of gift voucher was offered. It would have shown some form of a genuine sincerity to the whole situation. Really disappointed and personally would not order from them again. A mistake in the review i sent before. Delivered a day after not before.”

Helpful Report

Posted 5 days ago

Hello, Thank you for your feedback. I sincerely apologise for the inconvenience you experienced with your order. It’s disappointing to hear that the flowers arrived late and did not serve their intended purpose. Your experience does not represent the level of service we strive to provide at Haute Florist. I understand your frustration regarding the delivery and the communication with our customer service team. Your feedback about the postage options is valuable, and we will take this into consideration to prevent similar issues in the future. Best wishes, Ellie

Posted 3 days ago

“Excellent roses, misses loved them! Came quick too”

Helpful Report

Posted 5 days ago

Hello, Thank you so much for your fantastic review! We’re thrilled to hear that the roses were a hit with your misses. It’s wonderful to know that you had a speedy delivery as well! Your support inspires us to keep delivering joy through flowers. We look forward to serving you again soon! Warm regards, Rosie

Posted 3 days ago

“Great, thank you.”

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Posted 5 days ago

Hello Julie, Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your feedback is greatly appreciated and motivates us to continue providing the best service possible. We look forward to welcoming you back soon! Warm regards, Rosie

Posted 3 days ago

“The flowers were exactly as pictured on the website, they were beautiful, & the delivery service was very good also. All in all excellent& would definitely order from Haute again.”

Helpful Report

Posted 5 days ago

Hello Diane, Thank you so much for your fantastic review! We're thrilled to hear that the flowers were just as you expected and that our delivery service met your needs. Your satisfaction is our top priority, and it’s wonderful to know we could provide you with an excellent experience. We look forward to serving you again soon! Warm regards, Rosie

Posted 3 days ago

“Very happy with the service. Easy and fast. Flowers were beautiful and well packaged.”

Helpful Report

Posted 5 days ago

Hello, Thank you so much for your fantastic review! We're so glad to hear that you were happy with our service and found it both easy and fast. It's our mission to provide beautiful flowers in perfect condition, so your kind words truly inspire us! We look forward to delighting you again in the near future! Warm regards, Rosie

Posted 3 days ago

“Beautiful bouquet delivered and the recipient was over the moon.. card we sent was perfect too. 5 stars for sure”

Helpful Report

Posted 5 days ago

Hello Andrew, Thank you so much for your fantastic review! We’re overjoyed to hear that the bouquet brought so much happiness to the recipient. It’s great to know that the card was just as perfect! Your support truly inspires us to keep creating beautiful arrangements. We look forward to serving you again soon! Warm regards, Rosie

Posted 3 days ago

“Flowers were nice, friend appreciated them. The disappointing part was the very late delivery, 7.30pm on their birthday. Royal Mail tracking wasn’t working so asked customer service who gave stock answers about it being in their t&c’s and not being their responsibility yada yada. Not ideal. Has put me off ordering from them again.”

Helpful Report

Posted 6 days ago

Hello Katriona, Thank you for your feedback! We’re glad to hear that your friend appreciated the flowers, but we sincerely apologise for the late delivery and any inconvenience it caused on their special day. We understand how important timely delivery is, and your experience highlights an area we need to improve. Warm regards, Rosie

Posted 6 days ago

“1ST CLASS,, NEVER ANY ISSUES”

Helpful Report

Posted 6 days ago

Hello Tracey, Thank you for your fantastic review! We’re thrilled to hear that you’ve always had a seamless experience with us. Your support and trust keep us striving for excellence. We look forward to continuing to serve you in the future! Warm regards, Rosie

Posted 6 days ago

“Ordered subscription flowers for my mum as my dad recently passed away. The first bunch was absolutely gorgeous. They really brightened her day. Thank you so much Haute. Can't wait to see the next one. 10/10”

Helpful Report

Posted 6 days ago

Hello Shelley, Thank you for your heartfelt review! We're truly touched to know that our flowers brought joy to your mum during such a difficult time. Your kind words motivate us to keep creating beautiful arrangements. We're excited to bring more smiles with the upcoming deliveries! Warm regards, Rosie

Posted 6 days ago

“Perfect, thank you”

Helpful Report

Posted 1 week ago

Hello Denipoti, Thank you for your perfect review! We’re so glad to know that you were satisfied with your experience. Your appreciation gives us great motivation to continue providing excellent service. We look forward to delighting you again soon! Warm regards, Rosie

Posted 1 week ago

“Beautiful flowers”

Helpful Report

Posted 1 week ago

Hello Sandra, Thank you for your wonderful review! We're delighted to hear that you found our flowers beautiful. Your kind words inspire us to keep creating arrangements that bring joy. We can't wait to delight you again with our blooms! Warm regards, Rosie

Posted 1 week ago

“Great flowers and always on time delivery. I keep coming back as you are so good.”

Helpful Report

Posted 1 week ago

Hello Barry, Thank you so much for your amazing review! We're thrilled to hear that you love our flowers and appreciate our timely delivery. Your continued support means everything to us, and we can't wait to welcome you back for your next order! Warm regards, Rosie

Posted 1 week ago

“Good quality flowers and arrived on time in good condition. Everything straight forward and easy re order and confirmations etc.”

Helpful Report

Posted 1 week ago

Hello, Thank you for your glowing review! We're so happy to hear that you received good quality flowers on time and that the ordering process was a breeze. Your feedback means the world to us, and we look forward to serving you again soon! Warm regards, Rosie

Posted 1 week ago

“Super service and super flowers (so the recipient tells me)”

Helpful Report

Posted 1 week ago

Hello Emma, Thank you for the fantastic review! We're so pleased to hear that the recipient loved the flowers and that you experienced our super service. Your support truly means a lot to us, and we look forward to helping you again in the future! Warm regards, Rosie

Posted 1 week ago

“Was expected to be delivered on a different date to the date that they actually arrived. Website was a bit misleading on that front. Good quality product eventually delivered”

Helpful Report

Posted 1 week ago

Hello, Thank you for taking the time to share your feedback! We apologize for any confusion regarding the delivery date and appreciate you bringing this to our attention. We’re glad to hear that the product you received met your expectations in quality. Your support is greatly appreciated, and we hope to serve you better in the future! Warm regards, Rosie

Posted 1 week ago

Haute Florist is rated 4.7 based on 29,406 reviews