Name: hasslefreeboilers.com
Address: Kemble Airfield Enterprise Park, Cirencester
Rating: 4.59

“Again no reply and again no action taken. Poor ...very very poor ! On 5 Feb 2016, at 7:00 am, Rob Heale <robheale@googlemail.com> wrote: Thanks for the update Saffron, can you please advise who this has been sent to so I can chase them direct. Thanks On 3 Feb 2016, at 8:16 am, Aftercare <Aftercare@Hasslefreeboilers.com> wrote: Good Morning, I am so sorry for lack in response. Unfortunately we do not deal directly with the high street vouchers, however I can see Ollie has been chasing these for you still. Due to lack of response, I've now escalated this to management. I am so sorry for the delay, we will hopefully hear back from the team who deals with the vouchers shortly and as soon as we do, I will update yourself on the situation. Kindest Regards Saffron Saffron Newell-Price |After Sales Advisor| Hassle Free Boilers Tel: 0800 111 4040 Email: aftercare@hasslefreeboilers.com Ecovision, Ecovision House, Kemble Airfield Enterprise Park, Cirencester,Gloucestershire, GL7 6BQ Visit www.ecovisionsystems.co.uk to see case studies of our recent work throughout the UK or read all about our installation at Castle Howard from the following article in the Daily Mail. For latest news and special offers from Ecovision, Signup to Our Newsletter Company Registration no. 07397371 Think of the environment. Please avoid printing this e-mail unnecessarily -----Original Message----- From: Rob Heale [mailto:robheale@googlemail.com] Sent: 03 February 2016 07:38 To: Aftercare <Aftercare@Hasslefreeboilers.com> Subject: Re: Refer a friend Dear aftercare, Due to the fact Ollie has not replied and this is now my second email chasing the below I can only assume he no longer is working for you. Can this be passed to someone else to resolve today. If you have no intention of sorting this matter I will simply engage with the listed directors using your company number below. Thanks On 16 Jan 2016, at 2:34 pm, Aftercare <Aftercare@Hasslefreeboilers.com> wrote: RE:// FB0039191 Good afternoon Mr Heale, I am pleased to hear that the contract and refer a friend vouchers have found you well. I have checked our system and can see that there was a promotion on at the time of your installation, with one of the options being £100 High Street Vouchers. Please allow me to conduct an investigation as to why you have not received these and get back to you in 3/4 business days once I have spoken to the relevant departments. Kind regards, Ollie Ollie Homan-Green | After Care Advisor| Hassle Free Boilers T: +44 (0)800 111 40 40 | aftercare@hasslefreeboilers.com Ecovision, Ecovision House, Kemble Airfield Enterprise Park, Cirencester, Gloucestershire, GL7 6BQ Hassle Free Boilers is a trading name of Ecovision Financial Services Ltd. Company Number: 08139655 registered in England and Wales Visit www.hasslefreeboilers.com for more information Think of the environment. Please avoid printing this e-mail unnecessarily. -----Original Message----- From: Rob Heale [mailto:robheale@googlemail.com] Sent: 14 January 2016 19:49 To: Boiler Enquiries Subject: Refer a friend Hi, Thanks for the copy of the contract and the refer a friend vouchers.. Please note I am still waiting for my £100 shopping voucher from when I joined .. Once received I will distribute these refer a friend vouchers. Please advise Rob Heale 2 Brookside rd M333TE 07906789999”

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Posted 8 years ago

Dear Mr Heale, I will escalate your comments to our After Care Manager, we will be touch to discuss your post in more detail. If you would rather contact us directly please call 0800 111 40 40 - Kind Regards, Sarah - Service Team Manager.

Posted 8 years ago

Hi Mr Heale - I apologise that you have been waiting so long for your vouchers. I intend to conduct a full investigation as to what the hold up was - however I have spoken to the relevant department today who have assured me that your vouchers have now been sent and will be with you by the end of the week. Please do contact me if I can be of any further help - Sarah Flight After Care Team Manager

Posted 8 years ago

“Had a new boiler fitted and we Had to remove old boiler as hassle free boilers failed remove off site as per the contract. Once contacted infromed us it was up to us!!!!! Not had to call them out yet so can't comment yet!!”

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Posted 8 years ago

Thank you for your response Simon, I will pass your full message over to our After Care Manager to investigate fully. If you wish to contact us directly please call 0800 111 40 40 - Sarah, Service Team Manager, Hassle Free Boilers.

Posted 8 years ago

“The whole experience was brilliant. Enabled us to buy a new boiler by putting a lump sum down and then paying the rest off in manageable monthly payments. From the time when the finance was accepted and the date the boiler fitted all happened really quickly. Friendly Gas Fitter who cleared up and even got a scrap man to take the old boiler away! We are now enjoying the benefits of our new Vailant boiler! Thank you ????”

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Posted 8 years ago

Thank you Clare, I'm glad to hear you're enjoying your new boiler - Sarah Flight, After Care Team Manager

Posted 8 years ago

“Very good service. Plus the boiler is A plus. Very please d”

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Posted 8 years ago

Thank you for your fantastic review, Mr Evans.

Posted 5 years ago

“They are very helpful and reliable service very happy with them.”

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Posted 8 years ago

Thank you for your great review, Verna.

Posted 5 years ago

“The team were excellent very good workers and very focused on the job at hand had full confidence in them Maybe need to be a little more aware of marking the paint but all said they did an excellent job Would recommend to friends”

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Posted 8 years ago

Thank you for your great review, Mr Gray. We will take your feedback on board.

Posted 5 years ago

“Installers arrived at specified time and immediately laid down cover sheets to protect our carpets. Job completed during afternoon and all checked out serviceable. Tidy-up after completing installation was first class leaving our home as tidy as before they arrived. Most impressed!”

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Posted 8 years ago

Thank you Richard, please don't hesitate to contact us if we can assist you any further - Sarah Flight, After Care Team Manager

Posted 8 years ago

“Up until last month I would have had no problem recommending Hasslefree boilers. It appears they provide a good service pre sales however once they have recieved your money they are not interested in resolving the problems. We have had water coming in through our old flue since September when our boiler was installed. We notified them this after Christmas when we discovered the problem. We have not once asked for any form of compensation to any damage caused in our attic, all we have asked for is the problem to be fixed. They have sent round an engineer who has agreed the old flue should be removed and replaced with a new tile. Well we are still waiting, over 5 weeks later we are still no closer to fixing the problem. Aftercare are very polite and apologetic however it does seem the company are only concerned with you pre sales and are not interested in finding a solution when the work has gone wrong. Save yourself a lot of stress and use a different company.”

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Posted 8 years ago

Hi Mrs Coleman - I am of the understanding that our National Operations Manager has now visited your property in order to fully investigate your complaint. Please do get back to me if I can help you in any other way - Sarah Flight Aftercare Team Manager

Posted 8 years ago

“Really exceptional service, all performed really quickly and at the most competitive price. What's not to love?”

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Posted 8 years ago

Hi Lee, thanks for your lovely review have a great day! - Sarah Flight, After Care Team Manager

Posted 8 years ago

“Great customer service from start to when my boiler was installed.”

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Posted 8 years ago

Hi Mildred, glad to hear you received great customer service - please get in touch if we can help in the future. Kind regards, Sarah Flight - After Care Team Manager

Posted 8 years ago

“polite fitter, on time and explained how everything worked. cleaned up after himself.”

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Posted 8 years ago

Thank you for your brilliant review, Mrs Murton.

Posted 5 years ago

“Having moved house we found that the boiler was 18 years old and was not a combi boiler. Having used Hassle Free in our old house and been very satisfied we went back to them. When asked if it was possible to change to a combi boiler we were advised that this was possible. There Surveyor came on the Monday and went through everything with us and on Wednesday the engineers came to do the work. We knew the work would take 2 days and during this time they worked hard and did a great job leaving everything neat and tidy. I highly recommend Hassle Free, good prices and a good service.”

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Posted 8 years ago

Thank you for your great review, Mr Cole. Your feedback is very much appreciated.

Posted 5 years ago

“I would recommend hassle free boilers as they were very quick, polite and left me with no mess at the end, the difference the boiler has made is dramatic and I can now see how inefficient my old one was.”

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Posted 8 years ago

Thank you for your great review, Andrew.

Posted 5 years ago

“You have made one customer (myself) very happy. I have to give credit where credit is due, from start to finish, your Company has dealt with my query, to sending out your surveyor, down to the engineer very very professionally, however you do this, you need to teach other Companies how to be professional & Reliable. If I say I had a problem with anything I would be the biggest liar walking on this earth. Thank you and your staff for all the help they gave me and a wonderful warm home again. As for the engineer I hope all the others work with passion the way he does, never left anything unturned, he was superb. I would like to take is opportunity to wish you a Merry Christmas to you and your staff, and a prosperous New Year. God bless you all. Regards Vivienne Chambers.”

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Posted 8 years ago

Thank you for your kind review, Vivienne. We're glad you're pleased with the service.

Posted 5 years ago

“You have made one customer (myself) very happy. I have to give credit where credit is due, from start to finish, your Company has dealt with my query, to sending out your surveyor, down to the engineer very very professionally, however you do this, you need to teach other Companies how to be professional & Reliable. If I say I had a problem with anything I would be the biggest liar walking on this earth. Thank you and your staff for all the help they gave me and a wonderful warm home again. As for the engineer I hope all the others work with passion the way he does, never left anything unturned, he was superb. I would like to take is opportunity to wish you a Merry Christmas to you and your staff, and a prosperous New Year. God bless you all. Regards Vivienne Chambers.”

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Posted 8 years ago

Thank you for your kind review, Vivienne. We're glad you're pleased with the service.

Posted 5 years ago

“We had a boiler emergency and needed a new boiler ASAP. The team at Hassle Free Boilers could not do enough for us, they bent over backwards to get us sorted. Excellent customer service and a job well done!”

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Posted 8 years ago

Thank you for your fantastic review, Melanie.

Posted 5 years ago

“PLEASE PLEASE DO NOT USE THIS COMPANY. As soon as you have paid them their money the service is appalling! I had a new combi fitted on 17th November and they are stil trying to remedy the mess and problems that they made when they installed the boiler at my property. They never ring you back I am still awaiting my welcome pack and my guarantee for the boiler. I have emailed them with photos of everything I am not happy with and they have sent someone out three times to sort problems including replacing floor board where the installation engineer botched and broke when fitting the pipes. The work carried out to repair the floorboard is very poor. The whole experience has been very stressful. It has put back weeks our move into our property and cost a lot of money because of the delay. They are not at all professional and you have to chase them constantly!”

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Posted 8 years ago

Dear Helen, I am aware that all issues have now been dealt with, however I would like to take this time to apologise for the inconvenience caused. If I can help you at all with anything in the future please do call and ask for myself as I am always happy to help - Sarah Flight - After Care Team Manager

Posted 8 years ago

“Do not under any circumstances use these people.The boiler and pipe work was delivered over 6 weeks ago and the first engineer tuned up and decided the job was too difficult.We then had to wait another month before the next engineers turned up ,they too were wary of the job (putting a boiler in a garage and removing old one from kitchen) to cut a long story short we told them we did not want to go ahead as we had lost confidence in the company.Any way our bad luck is continuing as we took out finance with them via Barclays Partner Finance.Hassle free an oxymoron if ever there was one said they do not draw down the loan until they put the boiler in,but of course we now have Barclays chasing us for something we did not even get. I think we will have to seek legal advice.”

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Posted 8 years ago

Dear Lolly, Please could you email me the full details of this issue to aftercare@hasslefreeboilers.com? I would very much like to help you in any way that I can in regards to this. I look forward to hearing from you Kind regards, Sarah Flight - After Care Team Manager

Posted 8 years ago

“Do not use this company their name should be Full of Hassle Boiler Company. Two weeks later I still have a hole in my wall from them fitting the flue. I have called them or the AA, who recommend them, 6 times if not more in 5 days. Each time they are apologetic and promise to sort it out but absolutely nothing happens. This is the end of a catalogue of issues. First they kept hassling me on an almost daily basis to go with them while I was getting other quotes, then the first installation was cancelled the night before, they told me I needed to clear a route in my loft for an electric cable but in the end that was not necessary, they did not deliver a boiler programmer, the week after they sent the electrician with a thermostat not the programmer, then the boiler would only do hot water or heating not both (this went on for a week and despite calls they did not send anyone to fix it so the guarantee is not worth a penny) finally at the scheduled appointment (second) to fit the programmer they sorted the hot water/heating issue out but could not do the bricks. I have given 1 star because there is no option for no stars.”

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Posted 8 years ago

Dear C Sheehan, I believe these issues have now been rectified? Please do contact me if I can help you in any way at all. I would like to take this time to apologise for the inconvenience caused. Kind regards Sarah Flight - After Care Team Manager

Posted 8 years ago

“I'm a pensioner, I chose to have a new boiler over a Warners holiday this year. Best thing I did. H.F.B excelled in everything they promised. They are a smart company staffed by professional people.,and I am a very very happy customer.”

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Posted 8 years ago

Thank you for your kind review, Michael.

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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