hasslefreeboilers.com Reviews

Name: hasslefreeboilers.com
Address: Kemble Airfield Enterprise Park, Cirencester
Rating: 4.59

4.6 Rating 482 Reviews

94 %

of reviewers recommend hasslefreeboilers.com

Company Reviews

Metrics

Info

4.6

Based on 482 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About hasslefreeboilers.com:

Taking The Worry Out Of Heating Your Home

Visit Website

Phone:

03456 474747

Email:

enquiries@hasslefreeboilers.com

Location:

Kemble Airfield Enterprise Park
Cirencester
GL7 6BQ

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Many thanks for a speedy process - all up and running less than a week after our initial call. The boiler installation and rad valve swaps were done in a day and in a clean and professional manner - very much appreciated. Thank you.”

Helpful Report

Posted 9 years ago

That’s great to hear, thanks for your review, Anthony.

Posted 5 years ago

“Excellent service from the very first phone call. Everything was brilliantly explained throughout and there were no issues at all. The boiler installation was superb. Took less than two days and the guys were so tidy you wouldn't have known they had been.”

Helpful Report

Posted 9 years ago

So glad that you're happy with the job. Thanks for your review, Trudy.

Posted 5 years ago

“From the initial contact, my experience with the company was superb. I was booked in for the survey within few days. Every step was quick and easy. Survey done on a Thursday and the 2 days installation was booked for Monday. On Tuesday, my new boiler was fully installed and working. From the staff who handled my call to the ingeniers who installed the boiler, they were all incredible and fantastic to say the least. The monthly installment is very affordable and an added bonus to people who cannot afford a new boiler. Thank you Hassle Free Boilers”

Helpful Report

Posted 9 years ago

Hi Zabibu, Thank you for your feedback. We are very pleased to hear that your installation was such a success. If you have any queries or concerns in the future please do not hesitate to contact us on 0800 111 4040. Kind regards, Nadia.

Posted 9 years ago

“Excei , over the moon. Thank you.”

Helpful Report

Posted 9 years ago

Thanks for your review, Leonard.

Posted 5 years ago

“The fitters were very polite and cleaned up after themselves. I was very happy with the work.”

Helpful Report

Posted 9 years ago

Thank you for your kind review, Julie.

Posted 5 years ago

“It was fairly hassle free, we had a bit of a problem getting some forms signed but got there in the end. Everything was done to try and get a boiler installed quickly as we had been without for a few days. The two guys who came round initially were friendly and welcoming very helpful. The two guys who did the installation were very friendly and professional, they didn't stop all day even if a problem occurred they carried on. They were very good, it's not easy having strangers I. Your home all day, but as they were courteous and ,mindful they put me at ease and they did a really good job”

Helpful Report

Posted 9 years ago

Thank you for your great review, Marion. We're glad you're pleased with the service.

Posted 5 years ago

“Excellent customer care from enquiry to assessment to delivery through to installation. I would highly recommend.”

Helpful Report

Posted 9 years ago

Thanks for your positive review, Grace.

Posted 5 years ago

“Lots of emails, offers and promises before the installation. Still not received the vouchers offered for returning the contract in 48 hours. No reply to my husbands emails querying this and now they are spelling my name wrong on emails sent to him. However, the installers were very good, the boiler is very good and before the installation most communications were dealt with in an efficient, friendly manner. Marian.”

Helpful Report

Posted 9 years ago

Hi Marian, We do sincerely apologise for any inconvenience caused. I have checked our records and it states the vouchers were sent on the 27th of February. If you still have not received them please do let us know on 0800 111 4040. I personally apologise for emails that have not be responded to, I have forwarded this on to my manager. Kind regards, Nadia.

Posted 9 years ago

“The fitters did an excellent job couldnt fault them at .”

Helpful Report

Posted 9 years ago

Thank you for your brilliant review, Richard.

Posted 5 years ago

“From first enquiry to installation was very quick--just over a week. The initial survey visit included a very clear explanation of the plan I was signing up to and how it worked. On the day I had an early morning delivery of the boiler and all the parts that might be needed, from pipe down to screws. The installers arrived 2 hours late, but phoned me in good time to say they were caught up in M25 traffic. Even with the late start they finished installation in good time; they worked hard and without a break for about 5 hours. When they finished they went through the rewmote controller with me and left me with 3 large manuals and a clean house. After about a week I was not sure the boiler was functionint properly, and had a visit from the head engineer based in Bristol (I live on the Sussex coast). He spent a couple of hours with me, inspecting the installation and explaining the finer points of the control system and suggesting the best settings for me. Since then the system has worked exactly as I would like it too, and monthly gas reading suggest a reduction of at least 50% on my previous usage. I am very happy with the boiler and its perrforance, and I am confident that should I need it I would get prompt service from HSB.”

Helpful Report

Posted 9 years ago

Thank you for the great review, Denise. Your feedback is extremely helpful.

Posted 5 years ago

“I would quite happily recomend your company to anyone else. Your workmen were polite,efficient and tidy and the boiler works great.”

Helpful Report

Posted 9 years ago

Thank you for your fantastic review, John.

Posted 5 years ago

“Efficient service that really was hassle free. Everyone I came in to contact with were polite and friendly.”

Helpful Report

Posted 9 years ago

So glad that you're satisfied with the service. Thanks for your review, Jayne.

Posted 5 years ago

“very impressed with service provided by hassle free boiler it really was hassle free couldnt of asked for better service will definatley recommened them to anyone thinking of upgrading there boiler thanks again.”

Helpful Report

Posted 9 years ago

We appreciate the super review, Morgana.

Posted 5 years ago

“No pressurised sales team getting on my nerves, felt completely in control of the whole process and even had time to stop and reconsider the pros and cons and guess what their is no cons. My boiler has been installed fora few months now and everything is working perfectly and I cannot believe I didn't use them sooner. Thanks for actually being everything your name suggests.”

Helpful Report

Posted 9 years ago

That's very kind. Thanks for your review, Dawn.

Posted 5 years ago

“At first this company were very friendly and gave a good quote, the installation team did a good clean job, then several of the radiator valves started to leak, it took 2 phone calls, a visit from an engineer (who did nothing other than tell me that as i had a fixed price installation the repairs might not be covered by the guarantee ) and several weeks before another engineer finally repaired the leaks (in the quotation small print they stated they aim to carry out any repairs in 24 hours) Also as part of the original offer made to me there was a promise of a £100 shopping voucher to be sent to me after installation was completed, this has not been sent even though i have requested it twice via phone calls. At first I thought I had found a company I could trust, but now they are beginning to look like just another rouge trader who will not honour their promises. Ray Cooper”

Helpful Report

Posted 9 years ago

Hi Ray, we are sorry to hear this. We do apologise for any inconvenience this has caused you. This will be fully investigated by the relevant managers. Please do not hesitate to contact us on 0800 111 4040 to discuss further, alternatively I will contact you once this has been fully investigated. Kind regards, Nadia.

Posted 9 years ago

“We now have a lovely warm house all work nice and neat and attention to detail was perfect it was a pleasure to watch these craftsmen at work wish I had it done years ago.”

Helpful Report

Posted 9 years ago

Thank you for your kind review, Paul. Your feedback is very much appreciated.

Posted 5 years ago

“I would definitely recommend HFB. Very professional and efficient.”

Helpful Report

Posted 9 years ago

Thanks for your positive review, Simon.

Posted 5 years ago

“very pleased with the new boiler,i have had problems with a radiator and this has been sorted straight away.”

Helpful Report

Posted 9 years ago

Thanks for the review Alan. We're happy everything is running smoothly.

Posted 5 years ago

“Very happy from the time we got the quote till the installation date. Excellent.”

Helpful Report

Posted 9 years ago

That's fantastic. Thanks for your review, Sema.

Posted 5 years ago

“A good service but take a look at the pay off early rates.”

Helpful Report

Posted 9 years ago

Thank you for your review, Nigel. We will take your feedback on board.

Posted 5 years ago

hasslefreeboilers.com is rated 4.6 based on 482 reviews