Name: hasslefreeboilers.com
Address: Kemble Airfield Enterprise Park, Cirencester
Rating: 4.59

“From the first contact with Hassle Free Boilers (which I found on the internet) to Daniel Cotter the Gas Technical Surveyor, to the two gentlemen who fitted the bolier, everyone was polite and helpful. Everything that was to happen was explained. The two gentlemen who fitted the boiler are a credit to Hassle Free Boilers, they checked with me where the boiler was going, the height, the extractor. They cleared up as they went so there was no mess. Highly recommend and I have recommended them, I hope my friend picks them. 11 out of 10 keep up the great work.”

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Posted 9 years ago

Thank you for your wonderful review, Jacqui. Those in question have been notified and extremely grateful for your kind words.

Posted 5 years ago

“I would and have recommended your company to friends and family which I feel shows my feelings.”

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Posted 9 years ago

Thank you for your brilliant review, Malcolm!

Posted 5 years ago

“Had a boiler fitted no 8 9 October it's now the 22 still not finished would not recomended this outfit”

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Posted 9 years ago

Hi Tom, Please contact our office at your earliest convenience to discuss your experience in more details - you can contact us directly on 0800 111 40 40 or email customerservice@hasslefreeboilers.com - I look forward to hearing from you. Kind Regards, Sarah Wilson - Service Team Manager

Posted 9 years ago

“Still awaiting my first annual service,,6 weeks late and 4 cancelled appointments,the company has taken on far too much work and not enough engineers,had a phone call this morning to confirm a change of date,,I was expecting them that very morning,not happy”

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Posted 9 years ago

Shaun, I'm very sorry to hear about your experiences, at Hassle Free Boilers we always fully investigate any reviews to make sure we continuously improve our customers experiences. I would like to talk to you in more detail regarding your experience. Please contact the office on 0800 111 40 40 alternatively please email me directly customerservices@hasslefreeboilers.com King Regards Sarah Wilson - Service Team Manager

Posted 9 years ago

“Had a combi boiler fitted by Hasslefree boilers.. Unfortunately they do not live up to their name, it has been far from hasslefree!! The sales were good, installation was good.. but aftersales is shocking.. After 2 weeks of the boiler being installed it is now broke.. Contacted Hasslefree. Their 24/7 breakdown is not what it seems, reported that I had no hot water and no heating at 6pm, was informed the engineer would contact me, by 10am the following day I still had no call, I contacted them again and was informed that it had been passed on to the boiler manufacture due to it being in warranty. in actual fact it was not reported to the manufacture untl1pm the following day, the manufacture's next available appointment was in 16 days time, after standing my ground this was changed to 6 days wait tlme, again I refused that and an appointment has been made for the following day. The problem with the boiler sounds like the PCB needs to be replaced, I paid a few thousand pounds for the boiler I did not expect it to be faulty within 2 weeks, due to this I have requested a new boiler to be fitted rather than just repaired, Hasslefree and the manufacture insist that it will be a case of repair and not a new boiler Under the sales and goods act 1982 the boiler should have been fault free. I am now on my second day without hot water and heating, and both Hasslefree and the manufacture could not care less . I did request Hasslefree pay for an hotel until it is fixed, after all I paid out right for the boiler with my hard earned cash. its now been 4 hours since that request and each time I have phoned Hasslefree apparently the managers are discussing my situation, to me it does not take 4 hours to make a decision. Avoid this company at all cost, they may give good deals on boilers but as I am now finding out, it is not always the best option to go for the cheapest quote. I now found out from trading standards, that under my statutory rights, Hasslefree should sort out the problem. Looks like this will end up in the small claims court... New boiler the only option for me!!”

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Posted 9 years ago

“Got a boiler off these last year a great boiler but not the like for like they said they would fit. My old boiler was rated at 28 the one fitted was only 24. Not much I can do about it now and no apology from them or explanation. The boiler is now due for its first service. I received a letter dated 31/7/15, to arrange a date to do this . After several phone calls my service won't be done until 20/11/15. This is a full 4 months after the initial letter. I wonder if the people at hassle free would accept this kind of poor service? I wonder what would happen if I cancelled payment for the next 4 months until my boiler is serviced? Bet they would be straight on the phone to complain. This is the worst customer service ever and I still have 11 more years to pay. Be warned, quick to get you to sign a contract but not quick at anything else. I suppose asking for a bit of a refund would be pointless and laughed at.”

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Posted 9 years ago

Dear Peter Slugocki, I’m very sorry to hear about your experience. The intention of the letter in July was to alert all our customer of their up and coming annual service. Hassle Free Boilers endeavours to select dates that are mutually acceptable for all our customers, if your current booked service is not acceptable please feel free to contact the team on 0800 111 40 40 to rebook. I would like to take the opportunity to say thank you for your patience and all comments made will be fully investigated and improvements made if any fault found. If you wish to discuss this further please contact me directly on 0800 111 40 40 or email customerservices@hasslefreeboiler.com Kind Regards, Sarah Nichols – Service Team Manager Hassle Free Boilers

Posted 9 years ago

Dear Lee, I am sorry to hear about the poor service that you have received - I can certainly ask our installation team to look into the difference between the 24 and the 28 and arrange to contact you with the findings if this is something you would like me to escalate? With regards to the annual service, the letter that you received was sent to all our customers in the summer to let them know that their annual service was coming up that year - although it is a long wait between the initial letter and the actual appointment, we were aiming to get the bookings sorted out as far in advance as possible. I hope I've cleared that up for you, however if you would like to speak to me further please do call the office and ask for myself. Kind regards, Sarah Flight - After Care Team Manager

Posted 8 years ago

“While the staff have been pleasant (we've just had our first year check), and the boiler reliable, when you do need to get hold of them, it's very difficult outside a normal working day. So much for 24/7 call out service, the number they provide is the standard sales number, which can route you through to a servicing and maintenance line, but out of hours that has a voicemail that barks "Mailbox XYZ Recording". I've left a message, but I have no idea where that will be routed to, or if I will get a call back. So to summarise; - Good sales - Good installation - Poor after sales care”

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Posted 9 years ago

Hi David, I'm sorry to hear about your experiences when trying to contact the office - I will fully investigate the challenges you have had. I am glad to hear you are pleased with your boiler, and the initial service; at Hassle Free Boilers we always look to improve our service and take every comment seriously. Please feel free to contact me directly via email, (customerservices@hasslefreeboilers.com) or phone (0800 111 40 40). Kind Regards Sarah Nichols - Service Team Manager

Posted 9 years ago

“anthony s hassle free boiler was very good from start to finish and only on site for a day and half the work man was so quick no mass the wife was so happy with the new boiler”

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Posted 9 years ago

Thank you for your fantastic review Anthony, much appreciated.

Posted 5 years ago

“Simply A1 service xx Thank you :-)”

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Posted 9 years ago

Thanks for the top review, Paula.

Posted 5 years ago

“Am enjoying the new boiler and happy with the service .”

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Posted 9 years ago

Thank you for your great review, Menya.

Posted 5 years ago

“Poor experience with this mob. They quoted me one price on the phone, then a week later quoted a completely different price that was £500 higher with no explanation. I complained but they didn't investigate and just said they didn't know why they'd previously given me much lower prices.”

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Posted 9 years ago

I'm very sorry to hear about your experience - on further investigation it seems we could have been clearer regarding the pricing. However we would have needed to survey the property to give a comprehensive and confirmed quotation of price. We would be happy to complete a comprehensive survey at your property to confirm the pricing that you had previously discussed. At Hassle Free Boilers we make every effort to improve our services and take all your comments seriously. If you wish to contact me directly please call 0800 111 40 40 – Sarah Wilson, Service Team Manager.

Posted 9 years ago

“Hassle Free Boilers is an excellent service. No mess, no bother, done their job, cleaned up after themselves and left. Everything was completed within a short matter of time from the application to the survey and then the installation. Very pleased!”

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Posted 9 years ago

Thank you for your fantastic review, Zoe.

Posted 5 years ago

“Good customer service over the phone, excellent standard of installation using quality products, Care and attention to the property and making good afterwards was excellent. They even fitted an extra radiator in our extension that had no plumbing for no extra charge as on site for a day and a half. Happy paying 12 year plan with nothing up front including for peace of mind. Hassle free indeed! (worcester)”

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Posted 9 years ago

Thank you for your kind review, Jon. Your feedback is very much appreciated.

Posted 5 years ago

“Very good from start to finish. Had a few problems with the boiler to begin with but the engineers were straight out to put things right. Am hoping things continue to be good and a winter with heating and hot water. My last boiler was very unpredictable”

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Posted 9 years ago

Thank you for your kind feedback, Manfred. Any issues, please do not hesitate to call us.

Posted 5 years ago

“Not a bad word to say. Brilliant service.”

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Posted 9 years ago

Thank you for your great review, Trevor.

Posted 5 years ago

“was quoted 37.99 for a normal boiler and 44.99 per month for a combi boiler. contacted them the next day and was told it would be 44.99 for any type of boiler after answering the same question. How bizarre. Questioned this and was told it was only an estimate, but the actual words used were it is going to be 44.99. Very misleading, also 3% increase each year not mentioned found this out on paperwork sent out”

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Posted 9 years ago

Dear Mr Crockett, Thank you for your comments, we do have a variety of pricing plans that change due to the complexity of each installation we complete. I do apologise for any confusion, and I would be happy to discuss all prices at your convenience. Please feel free to contact me directly on 0800 111 40 40 – Sarah Wilson, Service Team Manager.

Posted 9 years ago

“Have to say the team were brilliant.. They were very tidy, did a superb quick installation and fully explained how everything worked.. It was hassle free!”

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Posted 9 years ago

Thank you for your top review, Claire. Your feedback is very much appreciated.

Posted 5 years ago

“They asked me that they're going to call me back for an appointment for an engineer to visit after given me an estimate cost. After 3 days, I didnt recieved any calls or emails at all. What a waste of my time after all that phone conversation almost half an hour. Thanks for this sign (unreliable )!”

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Posted 9 years ago

I’m very sorry to hear about your experience – we always endeavour to give our customers a seamless experience. At Hassle Free Boilers we take feedback from our customers very seriously and I would like to discuss a solution for you in more detail. Please contact us on 0800 111 40 40 alternatively please contact myself directly on 01285 717705 – Sarah Nichols, Service Team Manager.

Posted 9 years ago

“Customer service is friendly, however not reliable. Have done a mistake while signing the email-sent contract and have called them right away to ask them to resend me the contract and make the other one obsolete. I have called so far four times without any success receiving it. My partner will not sign his part if we don't receive a new version. Now reading that vouchers are not sent either makes me feel this company is not very reliable at all. This causes me worries about callout calls if there is a problem. Being in contract with an unreliable company for 12 years? I will give them another chance, but if the contract us not resent today, i think i had a safe escape!”

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Posted 9 years ago

Hi Christine, I’m sorry that you experience wasn’t what you expected. In every case we are fully committed to making the customer experience as smooth as possible and I’m disappointed that that hasn’t happened on this occasion. I have spoken to our Contracts Department who have confirmed that this is now resolved for you and your agreement has been signed and received. I will investigate internally to ensure this situation does not occur again. Please feel free to contact me if you would like any further assistance or would like to give any further feedback. My number is 01285 717720. Many Thanks, Jon Davey, Contact Centre Manager

Posted 9 years ago

“I would recommend Hassle Free Boilers to everyone. From the initial phone enquiry to the survey and then the installation, I was met with complete professionalism. The installation was done in a few hours, there was no mess and the two guys were a credit to the company. Thank you HFB.”

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Posted 9 years ago

Thank you for your brilliant review! We're glad you're pleased with the service.

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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