Turfonline Reviews

Name: Turfonline
Address: Harrowden Turf Ltd Colpmans Farm Islip, Kettering
Rating: 4.64

4.6 Rating 3,454 Reviews

91 %

of reviewers recommend Turfonline

4.6

Based on 3,454 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01832777111

Email:

contactus@harrowdenturf.co.uk

Location:

Harrowden Turf Ltd Colpmans Farm Islip
Kettering
NN14 3LT

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Superb grass all the rolls are the same thickness easy to lay looks stunning very green”

Helpful Report

Posted 2 years ago

“The soil came on time. I ordered low fertility soil for a wildflower meadow, but I have to admit that it looked an awful lot like sharp sand. That is fine - after all, it's meant to have few nutrients and I don't mind, but it was just quite expensive for a bag of sand.”

Helpful Report

Posted 2 years ago

“Very good service and product.”

Helpful Report

Posted 2 years ago

“Great service and arrived when the delivery was arranged, the turf looks fantastic. Many thanks.”

Helpful Report

Posted 2 years ago

“Absolutely delighted with this quality turf. We laid it promptly and it looks amazing. From start to finish, this company is excellent.”

Helpful Report

Posted 2 years ago

“Turf arrived as expected. Very good quality.”

Helpful Report

Posted 2 years ago

“Quality turf and is looking great after 3 weeks. So far so good”

Turfonline 5 star review on 16th February 2022

Helpful Report

Posted 2 years ago

“Fantastic quality turf and really timely delivery”

Helpful Report

Posted 3 years ago

“very good product, knowledgeable staff, very helpful delivery driver, & now its had time to settle in & grow, looks great, full of flowers & wild grass”

Helpful Report

Posted 3 years ago

“Awful awful service and poor quality product. Ordered one pallet of 50 rolls of premium. Delivery was good but when I opened up the pallet, the top 10 rolls were torn and fell apart in my hands when picked up. As I got down to the second layer the turf was good from then on, however I clearly didn’t have enough to finish the lawn. I laid what I could as everything was prepped but had to go to the garden centre for extra rolls to finish the job, costing time and money. Contacted turfonline to explain the problem and show pictures for evidence. Waited a week and was just told ‘often it is possible to near fully utilise these rolls for the cutting in.’ Hardly the case when 20% of the rolls aren’t up to scratch. Sent a follow up email, and another follow up email 2 weeks later. It has now been 6 weeks and I haven’t heard from them and they’ve made no attempt to resolve the issue. Have actively not recommended them since, was extremely disappointed.”

Helpful Report

Posted 3 years ago

“Good quality turf, delivered on time.”

Helpful Report

Posted 3 years ago

“Excellent delivery, arrived as expected in quantity and timing. The fertiliser arrived separately from the sedum and membrane, which was a little confusing when delivery messages were received. However, all arrived within the requested time frame. Very pleased with the quality of cover and variety of the sedum mats. My friend and I many passing neighbours stop to enquire what is was that we were laying and thought it was a great variation from the usual grass turf. Looking forward to the sedum settling in and flowering :)”

Turfonline 5 star review on 29th April 2021

Helpful Report

Posted 3 years ago

“Every piece had sharp pieces of flint embedded in it which had torn holes as it had been lifted by the turf cutting machine. Many of the pieces of flint came out as the turf was unrolled but where they were sticking through the turf, we have done our best to remove them but are still worried others remain and will be sharp should we or our children go bare foot on the lawn. We have collected half a large bucket of large stones out of the turf.”

Helpful Report

Posted 3 years ago

“Really great service. Arrived on time in the morning and turf was top quality. I was worried about laying on a somewhat gravel surface but it worked so well. Watered twice a day for the first 2 weeks and all turfs established well- looks amazing- thank you”

Turfonline 5 star review on 27th April 2021

Helpful Report

Posted 3 years ago

“Easy to use website ordering process, prompt and efficient delivery service. All at reasonable prices. Turf has taken well so far.”

Helpful Report

Posted 3 years ago

“Quality and service has been better. Difficult to get hold of customer services, tried by phone - 6+, live chat - no reply, email - tried several times and finally got a reply and very helpful. Paid for early delivery, but was missed by more that an hour. Holes, cuts in turf were more than i have had in the past, and the turfs turned up quite dry. (It was a warm couple of days and hot in the lorry) A lot of leatherjackets in or on turf. Very difficult to find telephone number for customer services. Very helpful when able to contact. Waiting for credit for missed delivery. I think the turf was from a different area than I have had before. I was a bit disappointed this time. Have had good service in the past, will try again.”

Helpful Report

Posted 3 years ago

“My order of the Jubilee turf and Jubilee seeds arrived on the nominated date however, the box of seeds were delivered broken and clearly damaged. It has now been over 2 weeks since I requested a replacement but it has yet to arrive. The turf seemed very fresh upon arrival but has quite a bit of what I believe is annual meadow grass on it, which is disappointing.”

Helpful Report

Posted 3 years ago

“Fantastic service and the turf was excellent quality. Would highly recommend.”

Turfonline 5 star review on 24th April 2021

Helpful Report

Posted 3 years ago

“Yes the services i received from Turfonline was second to none! My delivery Was spot on time .I would recommend them to anyone! Very Best Rgards. Brian Burrell.”

Helpful Report

Posted 3 years ago

“I've ordered my turf and honestly I'm very disappointed. The only reason I'm giving this review a 2 star and not a 1 is because the turf's quality is absolutely fine. It's the attitude and overall delivery of the product that was absolutely appalling. On the website it wasn't clear what exactly I was getting on my order. I assumed that by m² when I ordered my turf I'll be recieving 16 rolls of turf. Instead, on further inspection, I've received 4 rolls of broken to shred turf. 4 m in total, not 4 m². And I would be fine accepting this as my own mistake if I haven't payed 90£ for the turf, delivery, vat. I work as a carer, I'm limited on my time off so I've asked for the delivery to be made on my day off. My delivery haven't come. I've wasted an entire day waiting for the delivery, no message, no email, no phone call. There was no direct contact I could make to even contact for customer support. After rammaging through the website and online FINALLY I find a phone number. I call the number and finally I'm told the delivery was sent to the wrong location and so it'll be delivered next day. I was not informed of set arrangement. The turf must be planted immediately after its arrival as to prevent it from drying. I work the next day. And the only apology I received is; "It'll be delivered first thing in the morning." I've warned that I can only afford waiting till 12:00. As I have to leave immediately after for work. The delivery arrived at 11:55. The pallet was dropped in front of my house and the delivery driver left. I was late for work as I had to quickly get the turf, the heavy wooden pallet off the road and into my garden. I'm absolutely discouraged and appalled by all of this. Never ordering from here again.”

Helpful Report

Posted 3 years ago

Turfonline is rated 4.6 based on 3,454 reviews