Turfonline Reviews

Name: Turfonline
Address: Harrowden Turf Ltd Colpmans Farm Islip, Kettering
Rating: 4.64

4.6 Rating 3,459 Reviews

91 %

of reviewers recommend Turfonline

4.6

Based on 3,459 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01832777111

Email:

contactus@harrowdenturf.co.uk

Location:

Harrowden Turf Ltd Colpmans Farm Islip
Kettering
NN14 3LT

Turfonline 5 star review on 12th February 2025

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service and product”

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Posted 2 years ago

“Really good quality turf, the delivery driver was really helpful as well. The turf arrived green, the soil damp and the boards and fertiliser all there too. Overall a great service and the turf seems to be taking nicely.”

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Posted 2 years ago

“Really easy to deal with, friendly, helpful and a good price too. All in all very happy until I got halfway through the pallet of 40 yards that I ordered. Up to then it was going really well, quality was excellent and the rolls were consistent. Sadly I found around 1/2 dozen stips (I'd struggle to call them rolls) of bits and pieces that slowed the job down and made it difficult to finish the job as well as it had started. It felt like they'd been 'tucked away in the middle! No point in complaining when you've got your head down and need to finish.”

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Posted 2 years ago

“Not great! Had about 20 rolls damaged!”

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Posted 2 years ago

“Although their product is good (I bought Sedum matting), their customer service is rubbish. I under-ordered and found myself around 7 square metres short. I wanted to order this at the same rate as my first order as I considered this an extension of that order. Despite several emails, they refused and treated this as a new order, costing me £60 more than necessary. I would not order from them again. 5 stars product, 1 star service.”

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Posted 2 years ago

“Superb grass all the rolls are the same thickness easy to lay looks stunning very green”

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Posted 2 years ago

“The soil came on time. I ordered low fertility soil for a wildflower meadow, but I have to admit that it looked an awful lot like sharp sand. That is fine - after all, it's meant to have few nutrients and I don't mind, but it was just quite expensive for a bag of sand.”

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Posted 3 years ago

“Very good service and product.”

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Posted 3 years ago

“Great service and arrived when the delivery was arranged, the turf looks fantastic. Many thanks.”

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Posted 3 years ago

“Absolutely delighted with this quality turf. We laid it promptly and it looks amazing. From start to finish, this company is excellent.”

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Posted 3 years ago

“Turf arrived as expected. Very good quality.”

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Posted 3 years ago

“Quality turf and is looking great after 3 weeks. So far so good”

Turfonline 5 star review on 16th February 2022

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Posted 3 years ago

“Fantastic quality turf and really timely delivery”

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Posted 3 years ago

“very good product, knowledgeable staff, very helpful delivery driver, & now its had time to settle in & grow, looks great, full of flowers & wild grass”

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Posted 3 years ago

“Awful awful service and poor quality product. Ordered one pallet of 50 rolls of premium. Delivery was good but when I opened up the pallet, the top 10 rolls were torn and fell apart in my hands when picked up. As I got down to the second layer the turf was good from then on, however I clearly didn’t have enough to finish the lawn. I laid what I could as everything was prepped but had to go to the garden centre for extra rolls to finish the job, costing time and money. Contacted turfonline to explain the problem and show pictures for evidence. Waited a week and was just told ‘often it is possible to near fully utilise these rolls for the cutting in.’ Hardly the case when 20% of the rolls aren’t up to scratch. Sent a follow up email, and another follow up email 2 weeks later. It has now been 6 weeks and I haven’t heard from them and they’ve made no attempt to resolve the issue. Have actively not recommended them since, was extremely disappointed.”

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Posted 3 years ago

“Good quality turf, delivered on time.”

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Posted 3 years ago

“Excellent delivery, arrived as expected in quantity and timing. The fertiliser arrived separately from the sedum and membrane, which was a little confusing when delivery messages were received. However, all arrived within the requested time frame. Very pleased with the quality of cover and variety of the sedum mats. My friend and I many passing neighbours stop to enquire what is was that we were laying and thought it was a great variation from the usual grass turf. Looking forward to the sedum settling in and flowering :)”

Turfonline 5 star review on 29th April 2021

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Posted 3 years ago

“Every piece had sharp pieces of flint embedded in it which had torn holes as it had been lifted by the turf cutting machine. Many of the pieces of flint came out as the turf was unrolled but where they were sticking through the turf, we have done our best to remove them but are still worried others remain and will be sharp should we or our children go bare foot on the lawn. We have collected half a large bucket of large stones out of the turf.”

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Posted 3 years ago

“Really great service. Arrived on time in the morning and turf was top quality. I was worried about laying on a somewhat gravel surface but it worked so well. Watered twice a day for the first 2 weeks and all turfs established well- looks amazing- thank you”

Turfonline 5 star review on 27th April 2021

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Posted 3 years ago

“Easy to use website ordering process, prompt and efficient delivery service. All at reasonable prices. Turf has taken well so far.”

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Posted 3 years ago

Turfonline is rated 4.6 based on 3,459 reviews