Turfonline Reviews

Name: Turfonline
Address: Harrowden Turf Ltd Colpmans Farm Islip, Kettering
Rating: 4.64

4.6 Rating 3,459 Reviews

91 %

of reviewers recommend Turfonline

4.6

Based on 3,459 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01832777111

Email:

contactus@harrowdenturf.co.uk

Location:

Harrowden Turf Ltd Colpmans Farm Islip
Kettering
NN14 3LT

Turfonline 5 star review on 12th February 2025

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Anonymous

Anonymous // 01/01/2019

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“Quality and service has been better. Difficult to get hold of customer services, tried by phone - 6+, live chat - no reply, email - tried several times and finally got a reply and very helpful. Paid for early delivery, but was missed by more that an hour. Holes, cuts in turf were more than i have had in the past, and the turfs turned up quite dry. (It was a warm couple of days and hot in the lorry) A lot of leatherjackets in or on turf. Very difficult to find telephone number for customer services. Very helpful when able to contact. Waiting for credit for missed delivery. I think the turf was from a different area than I have had before. I was a bit disappointed this time. Have had good service in the past, will try again.”

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Posted 3 years ago

“My order of the Jubilee turf and Jubilee seeds arrived on the nominated date however, the box of seeds were delivered broken and clearly damaged. It has now been over 2 weeks since I requested a replacement but it has yet to arrive. The turf seemed very fresh upon arrival but has quite a bit of what I believe is annual meadow grass on it, which is disappointing.”

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Posted 3 years ago

“Fantastic service and the turf was excellent quality. Would highly recommend.”

Turfonline 5 star review on 24th April 2021

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Posted 3 years ago

“Yes the services i received from Turfonline was second to none! My delivery Was spot on time .I would recommend them to anyone! Very Best Rgards. Brian Burrell.”

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Posted 3 years ago

“I've ordered my turf and honestly I'm very disappointed. The only reason I'm giving this review a 2 star and not a 1 is because the turf's quality is absolutely fine. It's the attitude and overall delivery of the product that was absolutely appalling. On the website it wasn't clear what exactly I was getting on my order. I assumed that by m² when I ordered my turf I'll be recieving 16 rolls of turf. Instead, on further inspection, I've received 4 rolls of broken to shred turf. 4 m in total, not 4 m². And I would be fine accepting this as my own mistake if I haven't payed 90£ for the turf, delivery, vat. I work as a carer, I'm limited on my time off so I've asked for the delivery to be made on my day off. My delivery haven't come. I've wasted an entire day waiting for the delivery, no message, no email, no phone call. There was no direct contact I could make to even contact for customer support. After rammaging through the website and online FINALLY I find a phone number. I call the number and finally I'm told the delivery was sent to the wrong location and so it'll be delivered next day. I was not informed of set arrangement. The turf must be planted immediately after its arrival as to prevent it from drying. I work the next day. And the only apology I received is; "It'll be delivered first thing in the morning." I've warned that I can only afford waiting till 12:00. As I have to leave immediately after for work. The delivery arrived at 11:55. The pallet was dropped in front of my house and the delivery driver left. I was late for work as I had to quickly get the turf, the heavy wooden pallet off the road and into my garden. I'm absolutely discouraged and appalled by all of this. Never ordering from here again.”

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Posted 3 years ago

“Delivered as expected. Very helpful driver. Good quality turf.”

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Posted 3 years ago

“Date set for delivery so had to take day off work. No communication during the day and eventually a short message to say ‘ sorry’ not delivering today. Then had to be available for a delivery the next day.”

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Posted 3 years ago

“Delivery didn’t arrive on day it was due. Staff were rude on phone. Finally arrived late. Yet to see if it will grow!”

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Posted 3 years ago

“Wildflower turf was delivered on time and was easy to lay. A week later and it is starting to take, easy instructions and will hopefully be a great addition to the garden.”

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Posted 3 years ago

“Amazing quality! I highly recommend.”

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Posted 3 years ago

“Was so happy with the turf,..I researched throughly lots of different companies before purchasing and I wasn’t disappointed! So lush and green and seems to be taking well😍! Thanks Turfonline !”

Turfonline 5 star review on 23rd April 2021

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Posted 3 years ago

“Fresh turf delivered on time. However some letherjackets spotted when I did lie it down. That is why 3 stars only.”

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Posted 3 years ago

“Order was over a day late and a further item was sent incorrectly.”

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Posted 3 years ago

“Arrived on time. Excellent quality. Much better than at local large retailers. Looks lovely”

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Posted 3 years ago

“A really easy and straightforward ordering process. Helpful and friendly delivery driver and excellent quality turf.”

Turfonline 5 star review on 22nd April 2021

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Posted 3 years ago

“Nice easy and simple format for ordering online. With plenty of choice and information to get the correct turf for your project. Good delivery date options. And great customer care. Highly recommended”

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Posted 3 years ago

“Ordered Jubilee turf and a ton of topsoil. Delivered in time giving me enough time to lay it. Gent who delivered it was very helpful and friendly. Would certainly recommend these guys and use them again in the future”

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Posted 3 years ago

“Good quality turf. The website recommends that the turf is laid on the same day it is delivered. This however wasn't possible as we paid £8.00 for named day delivery and had taken time off work to lay it only for us to be let down (without notice or communication) and it was delivered a day late! Not very happy customer!”

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Posted 3 years ago

“Arrived on time, fantastic quality, all turf has grounded amazingly and the colour is stunning. Would definitely recommended to friends and family.”

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Posted 3 years ago

“Fantastic service,so please with the grass.It looks amazing.we will definitely be buying more when we complete the lower part off our garden. Thank you”

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Posted 3 years ago

Turfonline is rated 4.6 based on 3,459 reviews