Turfonline Reviews

Name: Turfonline
Address: Harrowden Turf Ltd Colpmans Farm Islip, Kettering
Rating: 4.64

4.6 Rating 3,454 Reviews

91 %

of reviewers recommend Turfonline

4.6

Based on 3,454 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01832777111

Email:

contactus@harrowdenturf.co.uk

Location:

Harrowden Turf Ltd Colpmans Farm Islip
Kettering
NN14 3LT

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Arrived like clockwork.”

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Posted 3 years ago

“Very pleased with this company and our items. Top quality turf and excellent weed matting and turf feed. I would definitely use them again!”

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Posted 3 years ago

“The turf is great quality, very happy with this. I had asked for an AM delivery and it did not arrive until 3pm but the lady I spoke to was lovely and immediately offered to refund the extra amount I had paid for that AM delivery, which was great customer service. I recommend this firm.”

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Posted 3 years ago

“Easy to place order and choice of deliver dates. Would use again.”

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Posted 3 years ago

“Turf was delivered in good condition and was exactly what I wanted, no rips, tears or dead patches. Delivery was quick and easy, driver got pallet off the truck and onto the drive with no fuss. Would definitely use again.”

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Posted 3 years ago

“Jubilee turf from turfonline was brilliant. I ran short and was told delivery would be almost two weeks or i could buy the same turf from bnq, which i did. That turf was nowhere the quality of what i had. Wrong info was given by lady over the phone. So bottom line is buy the turf from these guys because its exquisite, DO NOT buy from bnq which they said was the same”

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Posted 3 years ago

“Turf seems to be top quality, really thick and substantial rolls. Bought shadesman turf and only been down a week so will have to see how it gets on but so far looks excellent. Delivery was good, but be aware only deliver on pallet trucks so can't get up even the smallest curb/lip, but delivery driver was very helpful and made best effort to put it where I wanted it.”

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Posted 3 years ago

“Even though my turf was not delivered on the actual day your team were very very helpful and when my fresh turf was delivered it was amazing and I was very happy. Great service. Thank you very much. Mark Ashman”

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Posted 3 years ago

“Delivered on time and very good quality. Many thanks”

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Posted 3 years ago

“Fantastic turf at a good price”

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Posted 3 years ago

“Good quality turf, delivered when promised. I did order the premium grade and was not disappointed.”

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Posted 3 years ago

“Prompt delivery, hassle free, excellent quality of turf, thoroughly recommend this company”

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Posted 3 years ago

“My order came with the lid of my grass seed not screwed on properly ! So I lost a lot of seed when I opened package.”

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Posted 3 years ago

“Ordered the Jubilee turf. Excellent quality and great service. Very easy to order. Would recommend.”

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Posted 3 years ago

“Turfing my garden started badly with the local delivery company not turning up on the date ordered. Spoke to turf online who were very apologetic and assured me turf would be ok . Turf arrived late the next day, again not turfonlines fault. All the rest, excellent Very good quality turf even after delays. 2 weeks in and garden and turf looking brilliant. Would recommend turf from turf online very high quality. Not their fault there was a shoddy local company Thanks turfonline great product well grown”

Turfonline 4 star review on 14th April 2021

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Posted 3 years ago

“Really good quality turf. Has bedded in nicely too. Would definitely recommend and use again in future. Great price too.”

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Posted 3 years ago

“Great service and good quality turf- thanks”

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Posted 3 years ago

“Arrived more than 24 hours late, on a broken pallet so delivery was even more delayed. All packets of soil were broken and so we lost lots of that. More troubling is that I have had no response from the company despite contacting them about this. Currently hoping the turf didn’t die while sitting in a van. UPDATE: They are now refusing to refund for any of the bags of soil which were destroyed in transit, or if the turf dies having sat in a van for 48 hours. This despite the courier admitting that the pallet was smashed, no doubt causing the damage. Terrible customer service - don't buy from this awful company, they will scam you out of money for damaged products and try to foist the blame off to anyone but themselves.”

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Posted 3 years ago

Hi Gill - very sorry to hear this. I have looked into your order and I am afraid I can't add very much. We are seeing unprecedented demand at the moment and delivery firms have been under very high pressure as shops have re-opened. I'm sure you can see that our reviews are usually much better - but we have not done well enough for you on this occasion.

Posted 3 years ago

“Great Sedum turf - looks great on my woodstore roof and has really greened up my concrete driveway. Straightforward to install but you need two people as it is very heavy and quite tough to cut! I'm looking forward to seeing it flower. Thank you very much.”

Turfonline 5 star review on 12th April 2021

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Posted 3 years ago

“Grass great quality, delivery service poor”

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Posted 3 years ago

Turfonline is rated 4.6 based on 3,454 reviews