Turfonline Reviews

Name: Turfonline
Address: Harrowden Turf Ltd Colpmans Farm Islip, Kettering
Rating: 4.64

4.6 Rating 3,454 Reviews

91 %

of reviewers recommend Turfonline

4.6

Based on 3,454 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01832777111

Email:

contactus@harrowdenturf.co.uk

Location:

Harrowden Turf Ltd Colpmans Farm Islip
Kettering
NN14 3LT

Anonymous

Anonymous // 01/01/2019

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“We had 100 sq m delivered, spread over 2 pallets. Delivery was Friday, turf was stored outside and in the shade. Laying started Saturday, we finished Sunday by which time 8 sq m ie 8 rolls which were in the centre if the pallet were very very hot and black. They were laid and watered but these 8 rolls never recovered and died.”

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Posted 2 years ago

“Had the Jubilee turf before and more than happy with it the first time around with very good delivery costs and great quiality product. Second time around not as good and not sure how long the pallets were in transit before being delivered to me. Very hot turf rolls which whilst on the pallet had a heavy downpour and was laid no later the 24hrs after delivery. Early days however grass currently looks patchy in places as the heat may have killed some of it, although regular sprinkler watering etc I'll keep monitoring the install.”

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Posted 2 years ago

“I ordered 65sq meters of turf which arrived on time and was delivered fine. One pallet of turf was absolutely fine and looked great. Unfortunately, the second pallet of turf was not good quality and about 10% of the rolls of turf had large patches of dead areas. I contacted the company asking for replacement turf but I received no response.”

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Posted 2 years ago

“Completely disappointed with the quality of the lawn and the way support handled my queries. I received turf on Friday and it was planted on the same day evening. I visited the garden over the weekend and observed a black/dried patch around. I waited a couple of days before I reported this back to customer support. In the Email, I mentioned, "over the weekend" which they considered as it was planted immediately so it caused damage to the lawn patches. I tried to explain it, but it seems customer support is not in the mood of supporting but rather defending that it needs to be planted immediately. If the lawn support any time delays in planting, what kind of quality it is? I strongly suggest, Please think twice before ordering.”

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Posted 2 years ago

“Top product delivered on time. What do you need more?”

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Posted 2 years ago

“High quality turf. Nice and thick and easy to lay. Highly recommended.”

Turfonline 5 star review on 9th October 2022

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Posted 2 years ago

“The sedum turf ( ground) arrived in good condition love it . We did find the instructions a bit confusing - a video would have been helpful. But online help good . Also some indication of when the delivery was going to be between 8 am/ pm would have also helped”

Turfonline 4 star review on 7th October 2022

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Posted 2 years ago

“Very displeased with service after using this company for several years received incomplete order missing few rolls of turf. I try to soleve issue with company but they decided that order was complet and send me photo of palette with turf from lorry in warehouse, unfortunately my pallets wear delivered on different lorry, missing itam was never delivered or refunded, my garden project has unfinished strip of turf. As garden landscaper I would never left my client unsatisfied. Very disappointed, want be using this company again.”

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Posted 2 years ago

“The turf arrived on 2 pallets, on 1 pallet, the turf was dark green with damp black soil, the other was a little lighter green with dry brown soil, this second pallet also had a few rolls which were quite thin with some holes which tore as you lifted the roll. Fortunatley I had ordered sufficient extra that I didnt need worry about the worst rolls. The lawn after 1.5 weeks looks great, the lighter green grass has turned dark green and the whole thing is knitting together well. The last picture attached shows the lawn after only 1 week”

Turfonline 4 star review on 4th October 2022

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Posted 2 years ago

“Very pleased with the quality of the turf. Delivered fresh and laid the same day, two weeks on and we're about to cut it for the first time. It looks lovely!”

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Posted 2 years ago

“The order process was smooth, cut day the before and delivered on time with no hassle. Arrived neatly cut on easy pallets. Quality is fantastic and growing well.”

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Posted 2 years ago

“The ordering and delivery of my wildflower meadow turf were very straightforward. I was able to lay the turf within 90 minutes of taking delivery and, two weeks on, I am enjoying a very healthy new addition to a grot-spot in my garden where a few pretty little yellow flowers are already attracting bees, even at this autumnal time of year. Thank you very much Turfline.”

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Posted 2 years ago

“The turf was of excellent quality delivered on a pallet to the curbside. Perhaps Turfline is more geared to the larger purchaser as the delivery vehicle was large and pallet delivery leaves the purchaser with a problem of disposing it. Otherwise very satisfied.”

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Posted 2 years ago

“Fantastic service, I ordered the turf, I paid extra for the early delivery and it came at 08:00am, which was perfect. The Turf was in perfect condition and looks amazing now it has been laid. I would highly recommend this company/service. The customer service team were very helpful and sent lots of information to maintain my lawn. Very impressed with the whole experience. Thank you so much.”

Turfonline 5 star review on 28th September 2022

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Posted 2 years ago

“Ordered turf from here as recommended delivered on time no issues”

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Posted 2 years ago

“Delivery made during the time frame promised. The delivery driver was helpful and dropped the load exactly where needed. The turf looks good quality and seems to have established itself well.”

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Posted 2 years ago

“The turf quality was excellent and the delivery timing was as promised. I would certainly recommend your company to family and friends.”

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Posted 2 years ago

“Thank you very much great quality at a price i was happy with, i was about 3 rolls short but that's my mistake, thank you”

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Posted 2 years ago

“All great - price, quality etc. But delivery was dreadful. The pallet was dropped off at a random person's house round the corner - meaning all the soil on their new block paving when I had to move it. It was only when they came out to see the pallet and the invoice resting on top had our address on...”

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Posted 2 years ago

“Arrived exactly when said and by a really helpful driver. Turf quality is excellent, lots of lovely worms too. Our new lawn is already looking fabulous. Highly recommended.”

Turfonline 5 star review on 19th September 2022

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Posted 2 years ago

Turfonline is rated 4.6 based on 3,454 reviews