Harley Therapy - Psychotherapy & Counselling Reviews

Name: Harley Therapy - Psychotherapy & Counselling
Address: 10, Harley Street, London, 10, Harley Street, London, City of Westminster
Rating: 4.75

4.8 Rating 519 Reviews

95 %

of reviewers recommend Harley Therapy - Psychotherapy & Counselling

Company Reviews

Metrics

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4.8

Based on 519 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Harley Therapy - Psychotherapy & Counselling:

A warm welcome from our founder Dr Sheri Jacobson. We are a team of highly experienced psychotherapists, clinical and counselling psychologists and psychiatrists in central London.

Established in 2006, and well-known as London's premium therapy providers, our exceptional practitioners specialise in short and long-term counselling, psychotherapy and cognitive behavioural therapy for a range of issues, from day-to-day worries to complex psychological conditions.

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Phone:

0345 474 1724

Email:

admin@harleytherapy.co.uk

Location:

10, Harley Street, London,
10, Harley Street, London
City of Westminster
W1G 9PF

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had received CBT therapy from the NHS two years ago, and was hoping to have a couple sessions to refresh the techniques, as I had a recent regression. After booking, I noticed that the therapist's policy said that they only did weekly sessions. I messaged to say that I would prefer one or two sessions for a CBT refresher. They agreed. When I arrived, the therapist spent the entire session trying to convince me that CBT was not the answer, and that instead I should spend months doing Freudian analysis, long discredited by a complete lack of evidence of efficacy. If the therapist was not interested in providing a CBT refresher, I would have appreciated if they did not pretend so that they could take my £300”

Helpful Report

Posted 10 months ago

Thank you for your feedback. We are sorry to hear you feel this way. Please kindly note that, following your query prior to booking, therapists offer ongoing sessions on a weekly basis, but that you can cease therapy at any point. We noted also that, at the end of the initial consultation, you can advise if you would like your therapist to book you in for the following week or not. Clients are not obliged to continue therapy past an assessment if they choose not to. Your therapist suggested you continue using the techniques you are already acquainted with and, that together with the CBT you already practice, you can benefit from examining things from a different perspective. However, we offer a satisfaction guarantee and, as such, wish to extend this to you. With this in mind, we would like to offer you an appointment with an alternative CBT therapist at no cost to you for the first appointment. If you wish to accept this offer, please do contact us by email; admin@harleytherapy.co.uk or by telephone; 0345 474 1724, where we would be pleased to assist you with this. We look forward to hearing from you. With kind wishes.

Posted 10 months ago

“The therapist I saw wasn’t very insightful and didn’t bring any new perspective or challenge to my situation . It felt very low effort and I didn’t get a sense of investment and being perceptive just rather some advice I could’ve just got online . Of course , I’m not sure about everyone but it’s not worth the price they say premium service and I’ve had better that didn’t cost an arm and a leg . Many people just call themselves therapist but they don’t have a clue what there doing and the person I saw didn’t .”

Helpful Report

Posted 2 years ago

Thank you for your review. We are unable to trace you as a client, or reach out directly as your feedback has been left anonymously. We take all feedback very seriously, and would welcome the opportunity to speak with you regarding this. Harley Therapy offer a satisfaction guarantee. In the event there is not a suitable match at the time of initial consultation, we offer the opportunity to meet with an alternative therapist, at no cost to you. Please kindly contact us by telephone; 0345 474 1724 or by email; admin@harleytherapy.co.uk in order that we can address your dissatisfaction. We look forward to hearing from you. With kind wishes.

Posted 2 years ago

“It was not genuine”

Helpful Report

Posted 2 years ago

Thank you very much for your feedback. We are sorry you felt your experience was not genuine, and welcome you to please contact us to discuss in which ways you felt this was not genuine. You can reach us by email; admin@harleytherapy.co.uk or by telephone; 0345 474 1724. We note your email to our office today requesting a further appointment with a psychologist, and where our administrative team have since responded. With kind wishes.''

Posted 2 years ago

“I give two stars because staff is quite good but too expensive for such a service.”

Helpful Report

Posted 4 years ago

Harley Therapy - Psychotherapy & Counselling is rated 4.8 based on 519 reviews