Harley Therapy - Psychotherapy & Counselling Reviews

Name: Harley Therapy - Psychotherapy & Counselling
Address: 10, Harley Street, London, 10, Harley Street, London, City of Westminster
Rating: 4.75

4.8 Rating 510 Reviews

95 %

of reviewers recommend Harley Therapy - Psychotherapy & Counselling

Company Reviews

Metrics

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4.8

Based on 510 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Harley Therapy - Psychotherapy & Counselling:

A warm welcome from our founder Dr Sheri Jacobson. We are a team of highly experienced psychotherapists, clinical and counselling psychologists and psychiatrists in central London.

Established in 2006, and well-known as London's premium therapy providers, our exceptional practitioners specialise in short and long-term counselling, psychotherapy and cognitive behavioural therapy for a range of issues, from day-to-day worries to complex psychological conditions.

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Phone:

0345 474 1724

Email:

admin@harleytherapy.co.uk

Location:

10, Harley Street, London,
10, Harley Street, London
City of Westminster
W1G 9PF

Anonymous

Anonymous // 01/01/2019

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“the lady at reception called the wrong name for a few minutes despite me having pronounced and spelled my name upon arrival. when they did finally walk through and call a slightly more similar name, i went up to the counter and the lady said in an annoyed voice that she had been calling me for a few minutes. she had not. that mispronunciation is not my name, i had spelled and pronounced my name correctly for her, and i feel like a therapists office is maybe the place in the world where you should be the most careful to respect people's perception of themselves and identities. i am not going to respond to something that is not my name in a therapists office, and i missed out on a few minutes of my session because they didn't bother to look up how my name was pronounced, or remember how i pronounced it, they just called a different name entirely and got annoyed when i didn't recognise it. it was hurtful and borderline a microaggression. please do better.”

Helpful Report

Posted 6 months ago

Thank you for your feedback. We wish to extend our apologies for the mispronunciation of your name by reception. We since understand your name is pronounced slightly differently than assumed, and are sorry for any upset or hurt caused, which was certainly not intentional. Kind wishes.

Posted 6 months ago

“I had received CBT therapy from the NHS two years ago, and was hoping to have a couple sessions to refresh the techniques, as I had a recent regression. After booking, I noticed that the therapist's policy said that they only did weekly sessions. I messaged to say that I would prefer one or two sessions for a CBT refresher. They agreed. When I arrived, the therapist spent the entire session trying to convince me that CBT was not the answer, and that instead I should spend months doing Freudian analysis, long discredited by a complete lack of evidence of efficacy. If the therapist was not interested in providing a CBT refresher, I would have appreciated if they did not pretend so that they could take my £300”

Helpful Report

Posted 6 months ago

Thank you for your feedback. We are sorry to hear you feel this way. Please kindly note that, following your query prior to booking, therapists offer ongoing sessions on a weekly basis, but that you can cease therapy at any point. We noted also that, at the end of the initial consultation, you can advise if you would like your therapist to book you in for the following week or not. Clients are not obliged to continue therapy past an assessment if they choose not to. Your therapist suggested you continue using the techniques you are already acquainted with and, that together with the CBT you already practice, you can benefit from examining things from a different perspective. However, we offer a satisfaction guarantee and, as such, wish to extend this to you. With this in mind, we would like to offer you an appointment with an alternative CBT therapist at no cost to you for the first appointment. If you wish to accept this offer, please do contact us by email; admin@harleytherapy.co.uk or by telephone; 0345 474 1724, where we would be pleased to assist you with this. We look forward to hearing from you. With kind wishes.

Posted 6 months ago

“I enjoyed meeting the therapist and I was open to possible scenarios where I was happy to have a test for adhd if that’s what was believed to be wrong with me. However when I got home I did an online test of adhd and only one of the traits was evident in me - I WAS Fidgety and hyper and emotional and fast talking and panicky - but the only time I was like that was when I was with the therapist - I don’t talk to anyone else about my situation - I’ve been ignored for 8 and a half years so I was simply eager to get all the information out in the hour I had. My deafness and tinnitus is the reason why I wasn’t good at exams - but I’m never forgetful, I am able to concentrate quietly for hours on end and when I start projects I see them through to completion. When I got home o also remembered I’ve already seen a psychiatrist in 2017 and he said my issue was with shame and neither he nor any other therapist suspected adhd in the past because when they’d known me longer yhann50 minutes they could see that I am calm mostly . The panic I have is the fact that my mother is losing her memory and so I want this to be resolved as soon as possible. When the locks downs happened during the pandemic by the 3rd and fourth lockdowns people were climbing the walls and even communist China had to end restrictions for fear of rebellion - I can only liken it to that - after 8 and a half years of emotional familial lockdown I’ve had enough and o haven’t done s thing to deserve it and so I’m understandably agitated about that as anyone would be when they had a history that meant losing their family was their worst phobia - the therapist suspecting I had adhd seemed to be a preoccupation for her , it was a red herring and a waste of time”

Helpful Report

Posted 6 months ago

Thank you for your review. We are sorry that our recommended treatment plan did not meet your expectations. We expressed our recommendations for a full psychiatric assessment before we could make any decisions in relation to weekly outpatient psychotherapy. (Please kindly note that we did not refer you for an ADHD assessment specifically, but for a general psychiatric consultation.) Whilst suitable recommendations were offered to assist you, it is important to us that clients have a good experience. Therefore, a full refund for this assessment will be made to you. We hope this will then allow you the opportunity to seek another assessment with a company you feel might be of greater benefit to you. We wish you well for the future. With kind regards.

Posted 6 months ago

“Very perceptive. Made me feel relaxed and encouraged to think and talk through issues. Pragmatic solutions proposed”

Helpful Report

Posted 6 months ago

Thank you very much for your review. We are pleased to hear of your positive experience and subsequent pragmatic outcome following your appointment. With kind wishes.

Posted 6 months ago

“Friendly and luxurious environment, Doctor was a professional and realy helpful at me .”

Helpful Report

Posted 6 months ago

Thank you very much for your review. It's with pleasure we hear how professional and helpful the doctor was, and the environment was friendly and luxurious. With kind wishes.

Posted 6 months ago

“Dr Phil Ferreira-Lay was very friendly, professional and helpful. I feel my son is in excellent hands and have no worries that he is and will receive the best advice and care managing his ADHD. I would 100% recommend Harley Therapy and Dr Phil.”

Helpful Report

Posted 6 months ago

Thank you very much for your review. We are delighted to hear of your feedback, and that you would 100% recommend Harley Therapy and Dr Ferreira-Lay. We wish your son all the very best going forwards. With kind regards.

Posted 6 months ago

“It’s the first time I hope to be satisfied.”

Helpful Report

Posted 6 months ago

Thank you very much for your review. With kind wishes.

Posted 6 months ago

“The psychotherapist I identified as most suitable for my situation, Dr. Catherine Anastasiodou, was excellent on all counts and I am likely to follow up with further appointments. Erica”

Helpful Report

Posted 7 months ago

Thank you very much for your review. We are pleased to hear you found Catherine to be excellent on all counts. We hope you continue with further sessions and wish you all the very best in doing so. With kind regards.

Posted 7 months ago

“Very easy to book and as great caring staff. Delma patiently helped me get everything set up ahead of time and ensured my insurance was in place. My appointment was on time and very thorough. A great overall experience.”

Helpful Report

Posted 7 months ago

Thank you very much for your review. It's with great pleasure we hear how patient and caring our staff were, and that overall it was a great experience. We wish you well for the future. With kind regards.

Posted 7 months ago

“Very welcoming and highly professional”

Helpful Report

Posted 7 months ago

Thank you very much for your review. It is with pleasure we hear you found us to be very welcoming and highly professional. With kind wishes.

Posted 7 months ago

“Very polite receptionists, comfortable waiting area, nice strong wooden chairs with comfy cushions, soft carpet, small tables as well to use for storage or paperwork. I recommend arriving early and relaxing in the waiting area.”

Helpful Report

Posted 7 months ago

Thank you very much for your review. With kind wishes.

Posted 7 months ago

“The psychiatrist diagnosis was incorrect. My usual psychotherapist specialises in C-PTSD and I do not have this condition.”

Helpful Report

Posted 8 months ago

We understand that you requested a professional diagnostic consultation, with a view to a diagnosis potentially being made. We are unable to guarantee that any diagnosis made is that which a client is hoping for and/or expecting. We are sorry that you disagree with the diagnosis made in this case. We welcome the opportunity for you or your therapist to contact us to promote the continuity of your mental health care. We look forward to hearing from you, and where we can be contacted by email; admin@harleytherapy.co.uk or telephone; 0345 474 1724. With kind wishes.

Posted 8 months ago

“So far my experience with Harley Therapy has been excellent. On our Zoom meeting Dr Humphries was extremely patient with my initial rambling, and then helped me discuss my issues in a structured way. He then explained pretty much everything about my life experience so far in very clear neurological terms, detailed what treatment would entail, and clearly described what benefits it would provide. Based on our initial session I am honestly now more hopeful about my future than I have been for about two decades. I cannot stress enough how eye-opening an experience it has been. I would highly recommend Harley Therapy to anyone who suspects they may have been suffering from undiagnosed ADHD.”

Helpful Report

Posted 8 months ago

Thank you very much for your review. It is with great pleasure we read how excellent you found the experience with Harley Therapy and Dr Humphries. How pleased we are to hear of the hope you feel for the future, and where we wish you all the very best. With kind regards.

Posted 8 months ago

“I travelled along way to see Victoria Regan... and it was well worth it. She is absolutely lovely and was able to help me move forward. Victoria, I hope you read this. You are amazing!”

Helpful Report

Posted 9 months ago

Thank you very much for your review. It is with pleasure we hear of the positive and effective appointment you had with Victoria (who is aware of your feedback - with her thanks). Kind wishes.

Posted 9 months ago

“Im nearing 60, this was my very first therapy session. I've already booked my next session. I had a lovely chat with my therapist,Caroline Powell, who instantly made me feel comfortable enough to speak on matters I've never spoken about. She has brought light to so many issues already.”

Helpful Report

Posted 9 months ago

Thank you very much for your review. It is with great pleasure we hear how positive and comfortable your first session with Caroline was. We wish you all the very best for future sessions. With kind regards.

Posted 9 months ago

“Great session. Thank you Dr Marc Kingsley.”

Helpful Report

Posted 9 months ago

Thank you very much for your review. We are pleased you had a great session with Dr Marc Kingsley. With kind wishes.

Posted 9 months ago

“Expert, friendly, helpful.”

Helpful Report

Posted 9 months ago

Thank you very much for your review. We are pleased you found the service provided to be expert, friendly and helpful. With kind wishes.

Posted 9 months ago

“I am extremely happy with all the experience!”

Helpful Report

Posted 9 months ago

Thank you very much for your feedback. We are delighted that you feel extremely happy with your experience at Harley Therapy. With kind wishes.

Posted 9 months ago

“Maria Daves was amazing, I would highly recommend her. But, I don't think it's very good that you have to pay for a full session to find out if you and your therapist match. The outcome was that I should deal with other aspects first. Surely this could have been brought up and a short meet up arranged to discuss suitability. Access to work funding is hard enough to get, that first session funding could have been used better.”

Helpful Report

Posted 10 months ago

Thank you for your feedback. Whilst Harley Therapy do not offer a free meeting prior to scheduling an initial session, we do offer a satisfaction guarantee, whereby in the event a client feels there is not a suitable match with their therapist, we offer a free session with an alternative practitioner. With Maria's coaching approach, she factors in all the other aspects of someone’s wellbeing; for example, mental health and other co-mobidities, as these can amplify symptoms and impact the coaching. We have contacted you directly in this regard. With kind wishes.

Posted 10 months ago

“Dr Buttan did not listen to a word I said.”

Helpful Report

Posted 10 months ago

We are sorry to hear you feel dissatisfied with your continued and ongoing psychiatric support with Dr Buttan. Dr Buttan welcomes the opportunity to discuss this directly with you, and has offered a free 30 minute appointment, with a view to establishing the nature of your dissatisfaction. We have written to you personally with this offer. We look forward to hearing from you. Kind wishes.

Posted 10 months ago

Harley Therapy - Psychotherapy & Counselling is rated 4.8 based on 510 reviews